Establishing the RoI for such initiatives is difficult and in many cases not feasible. This is a challenge for ITSM leaders globally, and this is why businesses are often unable to appreciate the value that IT service management provides.
Join Simplilearn and Peoplecert, leaders in their respective fields, to learn how organizations can measure the effectiveness of the ITIL® initiatives! Simplilearn, a leader in the certification training industry with more than 500,000+ individuals trained and Peoplecert, the leading accreditation body and exam institute with partners in more than 125 countries, together bring this webinar to further ITIL® adoption across the ecosystem.
The webinar introduces the concept of Return On Value (RoV) and showcases how IT can use RoV to help businesses appreciate the value of IT initiatives.
The webinar will cover the following topics:
- Relevance of Return on Investment (RoI) in ITSM
- At what point is value realized for ITSM initiatives?
- Introduction to Return on Value (RoV)
- Types of returns
- Perspectives of value
- Relationship with RoI
- Determining RoV
- Examples to determine RoV
- Showcasing the value realized to business