Terms and conditions

• Acceptance of this Agreement

  By clicking on the 'SIGNUP' option, the participant ("You" or "Your") agrees to the Terms and Conditions, obligations, representations, warranties, and agreements contained herein (the "Agreement"). In the event, You are not willing to accept the Agreement, You shall not be authorized or allowed to proceed further to view or use in any manner any content, information, courseware, products and services ("Services") published,available or provided on www.simplilearn.com (the "Website"), which is owned, maintained and monitored by Simplilearn Solutions Private Limited ("Us", "We" or "Our").

  User ID and Password

  By entering into this Agreement, You acknowledge and agree that Your user ID and password ("Participant Account") is for Your exclusive use only. Use or sharing of Your Participant Account with another user is not permitted and is cause for immediate blocking of Your access to the Website, the Services and the Content, the Courseware, and termination of this Agreement.

  You agree that You are solely responsible for maintaining the confidentiality of Your Participant Account and for all activities that occur under it. You agree to immediately notify our Grievance Officer if You become aware of or have reason to believe that there is any unauthorized use of Your Participant Account. You also agree to take all reasonable steps to stop such unauthorized use and to cooperate with Us in any investigation of such unauthorized uses. We shall not under any circumstances be held liable for any claims related to the use or misuse of Your Participant Account due to the activities of any third party outside of our control or due to Your failure to maintain the confidentiality and security of Your Participant Account.

  Content and Courseware

  As a part of our Services offered through our Website, We shall grant you access to our content, courseware, practice tests, and other information, documents, and data which may be in audio, video, written, graphic, recorded, photographic, or any machine-readable format in relation to the specific certification training course You have registered for ("Content and Courseware").

  We reserve the right to amend, revise or update the Content and Courseware offered to You. In the event such an amendment, revision or updation occurs, We may require you pay an additional fee to access such amended, revised, or updated Content and Courseware.

  Free Access

  The selected courses of free access (hereinafter the “Courses”) are brought to you by Simplilearn Solutions Pvt. Ltd. (“Simplilearn”). Your access to the said Courses is limited to the extent of self-learning videos and course resources only. Nothing herein shall at any time be construed to mean unhindered or unconditional access to all the features of the said Courses, as may be available upon purchase of the respective Courses.
  
  Your free access to these courses shall be limited to such respective number of days, as may be notified against each Course on the date of your enrollment, and shall be revoked at the instance of expiry of the respective number of days. However, Simplilearn at its sole option reserves the right to revoke or extend your free access to all contents made available to you at any early instance under the free access without any notice or liability.
  
  Upon your enrollment to these free courses, no license is deemed to be granted to you for further sale or to utilize the materials for any reuse, reproduction, re-publication for commercial/non-commercial purposes.
  
  All materials provided to you under the free access are copyright products of Simplilearn or its partners. Any violation of laws herein, or otherwise, shall make you liable to the maximum extent available under law.
  
  All regular features of the Courses, including exam vouchers and certifications, but not limited to them, shall be available upon a full value complete purchase of the respective Courses only. Upon such full value complete purchase of any of these Courses, your balance of the free access days shall be added onto the number of days that may be generally applicable to the respective Courses.
  
  The above terms shall be read along with Simplilearn’s Terms of Use and in the event of any conflicts, the ones stated here shall prevail, but to the extent of the said free access Courses only.
  
  Please also read our Privacy Policy carefully.
  Simplilearn reserves all other rights, ‘ingress’ & ‘egress’ with respect to the free access, and may extend or forfeit the tenure of this offer at any time.

  Usage of the Website and Services

  We grant you a personal, restricted, non-transferable, non-exclusive, and revocable license to use the Website, the Services, and the Content and Courseware offered through the Website till the time the completion of the certification training course that You have enrolled for or the termination of this Agreement according to the Terms and Conditions set forth herein, whichever is earlier. The Services and the Content and Courseware are provided solely for Your personal and non-commercial use to assist you in completing the certification training course You have registered for ("Restricted Purpose").

  You are permitted online access to the Website, the Services, and the Content and Courseware and may download, save, or print the Content and Courseware solely for the Restricted Purpose.

  You are not permitted to reproduce, transmit, distribute, sub-license, broadcast, disseminate, or prepare derivative works of the Content and Courseware, or any part thereof, in any manner or through any communication channels or means, for any purpose other than the Restricted Purpose, without Our prior written consent.

  Intellectual Property Rights

  While You are granted a limited and non-exclusive right to use the Website, the Services, and the Content and Courseware for the Restricted Purpose as set forth in this Agreement, You acknowledge and agree that We are the sole and exclusive owner of the Website, the Services and the Content and Courseware and as such are vested with all Intellectual Property Rights and other proprietary rights in the Website, the Services, and the Content and Courseware.

  You acknowledge and agree that this Agreement other than permitting You to use the Website, the Services, and the Content and Courseware for the Restricted Purpose does not convey to You in any manner or form any right, title or interest of a proprietary, or any other nature in the Website, the Services, and the Content and Courseware.

  Usage of Personal Information of Participants

  We reserve the right to feature Your picture in any photos, videos, or other promotional material used by Us. Further, We may use Your personal information to inform You about other certification training courses offered by Us. However, We shall not distribute or share Your personal information with any third party marketing database or disclose Your personal information to any third party except on a case-to-case basis after proper verification of such third party or if required under any applicable law.

  Limitation of Liability

  You expressly agree that use of the Website, the Services, and the Content and Courseware are at Your sole risk. We do not warrant that the Website or the Services or access to the Content and Courseware will be uninterrupted or error free; nor is there any warranty as to the results that may be obtained from the use of the Website, the Services or the Content and Courseware or as to the accuracy or reliability of any information provided through the Website, the Services, or the Content and Courseware. In no event will We or any person or entity involved in creating, producing, or distributing the Website, the Services, or the Content and Courseware be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the Website, the Services, or the Content and Courseware.

  The disclaimer of liability contained in this clause applies to any and all damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of records or any other material, whether for breach of contract, negligence, or under any other cause of action.

  You hereby specifically acknowledge that We are not liable for any defamatory, offensive, wrongful, or illegal conduct of third parties, or other users of the Website, the Services or the Content and Courseware and that the risk of damage or injury from the foregoing rests entirely with each user.

  You agree that Our liability or the liability of Our affiliates, directors, officers, employees, agents, and licensors, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with the Services or the Content and Courseware shall not exceed the fee you paid to Us for the particular certification training course.

  Term and Termination

  This Agreement will become effective upon Your acceptance of the terms of this Agreement by Your clicking on the "I ACCEPT" button and, subject to the terms and conditions of this Agreement, will remain in effect till You maintain a current, fully paid up online Participant Account, or until terminated by Us, whichever is earlier.

  We reserve the right to terminate this Agreement and block Your access to the Content and Courseware with immediate effect by sending a written notice through email to You to this effect ("Immediate Termination Date"), if such termination is made as a result of Your misrepresentation, default, misconduct, or breach of Your obligations related to or under this Agreement ("Event of Default"). On the occurrence of any Event of Default, We shall be authorized to exercise all the rights and remedies under this Agreement or applicable Law or available in equity to seek indemnification for any Loss or Claim resulting from any such Event of Default.

  The provisions of clause 4.3, clause 7.2, clause 8 and clause 11 of this Agreement shall survive the termination of this Agreement.

  Indemnity

  You agree to indemnify and hold Us, Our contractors, licensors, directors, officers, employees, and agents, harmless from and against any and all claims, losses, damages, liabilities, and expenses including attorneys' fees, arising out of Your unauthorized use of the Website, the Services, and the Content and Courseware or any violation or breach of this Agreement or any provisions hereof.

  Waiver

  Neither failure nor delay on the part of any party to exercise any right, remedy, power, or privilege hereunder shall operate as a waiver thereof, or of the exercise of any other right, remedy, power, or privilege. No term of this Agreement shall be deemed waived, and no breach consented to, unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented. No waiver of any rights or consent to any breaches shall constitute a waiver of any other rights or consent to any other breach.

  Severability

  In the event any provision of this Agreement is held invalid or unenforceable under the applicable laws of India, the remaining provisions shall continue in full force and effect, and the Agreement shall be deemed to be reformed by replacing such invalidated or unenforceable provision with a valid and enforceable provision that gives effect as closely as possible to the intentions of the parties as expressed by the invalidated or unenforceable provision.

  Governing Law and Jurisdiction

  For Participants who are a resident of the U.S.A., this Agreement shall be governed by and construed in accordance with the Laws of New York and the courts in New York shall have the exclusive jurisdiction over any matter relating to, in connection with, or arising out of, this Agreement.

  For Participants who are not a resident of the U.S.A., this Agreement shall be governed by and construed in accordance with the Laws of India and the courts in Bangalore, India shall have the exclusive jurisdiction over any matter relating to, in connection with, or arising out of, this Agreement.

  Amendment and Assignment

  We reserve the right to unilaterally amend or modify this Agreement without giving any prior notification to You. We shall however publish the revised agreement on the Website so that You are aware of the revisions, modifications and amendments made by Us to this Agreement. You acknowledge and agree that it is Your responsibility to check the Website periodically for any revisions, modifications, and amendments. Your continued use of or access to the Website, the Services, and the Content and Courseware following the posting of any changes to this Agreement shall constitute acceptance of those changes.

  You are not permitted to assign this Agreement or the rights and obligations mentioned in this Agreement to any third party and You only shall be held liable for any breach of this Agreement or any terms and conditions hereof.

  Entire Agreement

  This Agreement, along with the Privacy Policy, Refund Policy, Rescheduling Policy, Terms of Use, and any additional guidelines, rules, and/or disclaimers posted on the Website constitutes the entire agreement governing Your use of our Website and supersedes any prior agreements, if any, relating to any matter dealt within this Agreement.

  Grievance Redressal

  In case you have any concerns or queries, please reach out to our Grievance Officer. Our Grievance Officer shall undertake all reasonable efforts to address your grievances in the shortest possible time. You may contact us at:

  • Grievance Officer: Abhishek Mukherjee
  • Phone: 080-62718200 (Timings:10 AM to 7:30 PM, IST - Monday to Friday, except holidays)
  • Email: grievance.redressal@simplilearn.net

Job Guarantee Program Terms and Conditions

In case You have subscribed to Simplilearn’s Job Guarantee Program(s), please read the below mentioned applicable Job Guarantee Program(s) Terms and Conditions carefully prior to Your enrollment.

• • 1. Full Stack Java Developer Job Guarantee Program
  • 2. Data Science Job Guarantee Program

Terms of use

• Please read the following carefully

  These terms and conditions ("Terms and Conditions") control your use of this website Simplilearn.com ("Website"). In these Terms and Conditions, "Simplilearn" is referred to as the "Company", "us," or "we."

  'You' refers to a user or a paying customer. If you are a company or another person who gives access to company products, you agree to take responsibility in full in case of damages or indemnification that could properly lie against the customer.

  The Simplilearn website (the 'Site'), the educational services made available through the site and the content (the 'Products') are owned, operated and maintained, as applicable, by Simplilearn ('we', 'our', 'us', or the 'Company'). The Site, Products and Content are, collectively, the 'Company Products'.

  By (a) using or accessing the Company Products, including, but not limited to downloading or accessing, (b) offering a Course through the Site or through Software; you agree to the terms and conditions set forth in these Terms of Use (the "Terms")

  By using this website or its Products and Services, You Agree and Warrant that you have read, understood, and agreed to be Bound by these terms. Company's privacy policy can be found at Privacy Policy. If you do not accept these terms, you must not use - and are not authorized to use - all or any portion of the company's website and its products or services (as defined below).

  Please read them carefully before you use the services of this site.

  • You should not use this site in an unlawful manner; you must respect the website terms and conditions and follow the Privacy Policy.
  • Under no situations or circumstances, will the company be liable for any change in the content which it provides on the website through its products and services, including but not limited to any errors, omissions, loss, or damage experienced in connection with the use of exposure, any content made available via our products, services, or various resources such as email, blog etc.
  • Our services are free to any user with access to the Internet. However, we are not responsible for the charges incurred for the usage of hardware, software, or internet services provider fee. Also, the user is fully responsible for the proper functioning of computer hardware and internet access.
  • You will be required to use login credentials for some of the sections on the site and the company reserves the right to block access to our services for any user who does not follow these conditions
  • We make sure that users get uninterrupted access to our service, but there is no obligation to do so.
  • Simplilearn is not responsible and is not obligated for issues in your network or server beyond certain limits.

  Website usage guidelines

  • Do not insult, abuse, harass, stalk, threaten, or otherwise infringe the rights of others;
  • Do not publish, post, distribute or disseminate any defamatory, infringing, indecent, offensive or unlawful material or information.
  • Do not upload, install, transfer files which are protected by Intellectual Property Laws or software which affect other computers.
  • It's prohibited to edit HTML source code, reverse engineer or attempt to hack.
  • Do not run Spam services/scripts or anything which could affect the infrastructure, and in turn, the users.
  • Do not communicate spam, advertise, or sell services such as digital downloads, eBooks, or phishing links.
  • You may not copy, distribute, and indulge in plagiarism with website content or user submitted content.
  • Do not use any content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

  Links and Hyperlinks Terms

  This website may have links to other websites. We do not undertake any control on the content of these websites; nor are we responsible for their website content. The sole purpose of the links included are to provide users information. Hence, Simplilearn will not be held responsible.

  • You may not mirror or frame the homepage or any other pages of this Site on any other website or webpage.
  • Do not link to Simplilearn pages and subpages with spam links/anchor text, which could provide a false impression. This may create misunderstanding for the users.
  • Do not use or include copyrighted or registered trademarks, or Intellectual property images, design or content as a link to Simplilearn website.
  • Do not link to pages which support racism, terrorism.
  • Do not link to pages which provide pornographic content and violate human and animal rights.
  • Do not link pages to content which infringes the intellectual property of any third party, person or entity.
  • Do not link pages to content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

  Copyright and Intellectual Property

  We value and respect others intellectual property and expect our users to do the same.

  The entire contents of the Site are protected by copyright and trademark laws. The owner of the copyrights and trademarks are simplilearn.com, its affiliates, or other third party licensors. The material on the site, including text, graphics, code and/or software is copyrighted and belongs to Simplilearn, therefore you may not duplicate, modify, publish, or reproduce the content in any manner.

  Simplilearn does not take any responsibility for the content on other sites (except our partners and affiliates), that you may find when searching or accessing Simplilearn products or services. The Privacy Policy and Terms of Use of the sites that you visit will administer that material.

  Simplilearn has all the rights to disable or prohibit access to the users who do not respect and involve in the infringement of Simplilearn intellectual property.

  You are not allowed to use any of the digital images or logos from the website. In case of copyright issues, there has to be a written consent from the trademark owner.

  Claims of Intellectual Property Violations

  If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.

  • The authorized person who will act on behalf of the owner of the copyright, should send a digital or physical signature.
  • A description of the copyrighted work that you claim to be infringing your IP.
  • A description of where and how the material that you claim is infringing is located on the Simplilearn website, with enough detail that we may find it on the website.
  • Contact Details - Address, telephone number, and email address.
  • A statement by you, that the information which you provided is accurate and your claim of the copyright or intellectual property is on your owner's behalf
  • You can reach Simplilearn to notify your claims of copyright by writing to Help and Support Team.

  Transaction Terms

  If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.

  • To make a transaction on Simplilearn website, you are bound to pay for that transaction.
  • Please pay close attention to your payment details such as total bill, taxes, shipping costs, and discounts.
  • There are certain products which require additional Terms and Conditions which you have to agree to before you make the purchase.
  • Invoice of the order placed can be viewed at http://lms.simplilearn.com/user/invoice
  • If a delegate has completed the course and is eligible for a certificate, then same shall be delivered to the address provided by the delegate within 30 working days.

  WE MAKE NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON OR THROUGH SIMPLILEARN.

  No additional or different terms contained in any purchase order, document, transmission or other communication shall be binding upon Simplilearn unless agreed to by Simplilearn in writing.

  Simplilearn reserves the right to modify, change without prior notice and in its sole discretion, to limit the order quantity on any item and to refuse service to anyone.

  Subscription Services

  You will be allowed to subscribe to a particular course or collection of courses ("Subscription Services") and will be charged automatically, depending on payment frequency chosen by you, such as monthly/quarterly/yearly, as may be applicable.

  You will be permitted to freeze or schedule the freeze of the Subscription Services at anytime and Simplilearn shall not charge you for any such opted Subscription Services according to the payment cycle. Further, the Subscription Services, access will be revoked if the user opts to freeze the subscription. You will have the option to re-subscribe to the particular Subscription Services again and the payment cycle will start accordingly.

  Please note that Subscription Services discounts and any Subscription Services are only a limited time special subscription promotions in effect apply only to eligible items displaying the offer message on the Subscription Services item information pages, and then only if you select the Subscription Services. Subscription Services are will last only till a particular period of time, as may be specified on the relevant page. Special limited time subscription promotions only apply during their effective dates.

  Simplilearn retains the rights to modify the Subscription Service from time to time, including by adding or deleting features and functions, in an effort to improve your experience. But we will not make changes to the Subscription Service that materially reduces the functionality of the Subscription Service provided to you during the Subscription Term. We might provide some or all elements of the Subscription Service through third party service providers.

  If you register for a free trial of the Subscription Service, we will make the Subscription Service available to you on a trial basis, free of charge until the earlier of (a) the end of the free trial period or (b) the start date of your subscription. If we include additional terms and conditions on the trial registration web page, those will apply as well. During the free trial period, (i) the Subscription Service is provided “as is” and without warranty of any kind, (ii) we may suspend, limit, or terminate the Subscription Service for any reason at any time without notice, and (iii) we will not be liable to you for damages of any kind related to your use of the Subscription Service. Unless you subscribe to the Subscription Service before the end of the free trial, all of your data on the Subscription Service will be permanently deleted at the end of the trial, and we will not recover it. Simplilearn shall not refund or in any ways discount, set off any amount once the trial period has ended. In case where You wish discontinue to paid Services, please login to your account. Go to Profile>Manage Subscription, click on Subscription and Freeze the subscription to stop any further payments being made.

  Valid credit cards are the only payment method accepted for Subscription Services purchases. The customer shall at all time use a credit card for the use of Subscription Services and upon the completion of the free trial period, you will be charged automatically without the requirement of any further approval or consent, such a period of the trial period shall be mentioned on the at the time of registration to the Subscription Services, Simplilearn absolves any liability with regard to information of period of the free trial period.It is clarified that, once the Subscription Services are accepted the participants authorize Simplilearn and any of its affiliates to debit the accounts at regular intervals as may be notified to the participants

  Further, you will have the option of cancelling the Subscription Services during the free trial period, without incurring any charges for the same. To initiate the free trial, Simplilearn shall charge you a token amount to ensure the validity of Credit Card. The token amount will be refunded automatically within 5 days. Further You may cancel your account with Simplilearn by reaching out to Help and Support Team

  Your Subscription Services will remain in effect until it is cancelled. If you cancel your Subscription Services and then reactivate it, the discount applied to any Subscription Services item may not be the same discount in effect at the time of cancellation. If you reactivate a Subscription Services, it will be created with the same products with which you previously subscribed. If the Subscription Services discount percentage for such Subscription Services item changes, the new discount will be applied to your products of that item.

  All fees are exclusive of taxes, which we will charge as applicable. You agree to pay any taxes applicable to your use of the Subscription Service. All fees are exclusive of any VAT, Service tax, GST or any other applicable law and tax deductions. If you are required to deduct or withhold any tax, you must pay the amount deducted or withheld as required by law and pay us an additional amount so that we receive payment in full as if there were no deduction or withholding.

  LIMIT OF LIABILITY

  You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, or services purchases or obtained or messages received or transactions entered into through or from the Website or otherwise; (iii) unauthorized access to or alteration of your transmissions or data or confidential information; (iv) statements or conduct of any third party on the Products; (v) or (v) any other matter relating to the Products.

  INDEMNITY

  You agree to indemnify and hold the Company and our subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand (including legal expenses and the expenses of other professionals) made by a third party due to or arising out of your breach of this Terms of Use or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

  Pricing Disclaimer

  All prices, products, and offers of Simplilearn website are subject to change without notice.

  While we make sure to provide most accurate and up-to-date information, in some cases one or more items on our website may be priced incorrectly. This might happen due to human errors, digital images, technical errors, or a mismatch in pricing information received from our suppliers.

  Simplilearn reserves the right to change prices for all our products, offers, or deals. These changes are done due to market conditions, course termination, providers, price changes, errors in advertisements, and other mitigating circumstances. However, the price you paid at the time of purchase still holds for you.

  Proprietary Use of Simplilearn Study Material

  Simplilearn reserves the right to change prices for all our products, offers, or deals. These changes are done due to market conditions, course termination, providers, price changes, errors in advertisements and other extenuating circumstances. However, the price you paid at the time of purchase still holds for you.

Privacy policy

• Purpose

  Simplilearn (“Simplilearn,” “we,” or “us”) is committed to protecting your privacy, we take data protection and privacy very seriously. This Privacy Policy (“Policy”) describes how Simplilearn collects, uses, shares and secures the personal information you provide when you visit the Websites and Mobile Apps owned and operated by Simplilearn (listed below), and when you use our Service(s). It also describes your choices regarding use, access, withdrawal of consent (as per the terms hereof) and correction of your personal information. The use of information collected through our Service(s) shall be limited to the purpose of providing the service for which you have engaged Simplilearn. The capitalized terms used in this Policy but not defined herein shall have the same meaning as defined in our Terms of Service at (“Terms”).

  For the purpose of this Privacy Policy, sensitive personal data or information of a person is as defined under applicable privacy laws. Please note that usage of the terms personal information/ personally identifiable information/ personal data, in this Privacy Policy includes sensitive personal data or information, wherever appropriate and/or mandated under applicable privacy laws.

  Simplilearn Website and Mobile Apps

  • Website:
    • Simplilearn.com
    • Marketmotive.com
  • Mobile Apps
    • iOS : https://itunes.apple.com/in/app/simplilearn/id963042747?mt=8
    • Andorid : https://play.google.com/store/apps/details?id=com.mobile.simplilearn

  Please read this Privacy Policy carefully, as it governs how you use Simplilearn or its affiliate products. If you do not agree to this Privacy Policy, please do not use Simplilearn.

  Notice to End Users

  In some cases an administrator may create an account in Simplilearn on the behalf of a “End-User” and may provide his/her information, including Personal Information. In such cases the administrator who may be your Employer or a Simplilearn Authorised Training partner (ATP) is our “Customer.” We collect Information under the direction of our customers and have no direct relationship with the End-User whose personal data we process.

  A End-user’s use of the simplilearn platform may be subject to the Customer’s policies, if any.

  Our Customer must have the authority to act on behalf of the End-User and to consent to the collection and use of their Personal Information as described in this Privacy Policy.

  If you are an End-user using our platform, please direct your privacy inquiries to your administrator. Simplilearn is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

  Simplilearn does not send personalized advertisement or Marketing communication to end users.

  International Transfer

  Personal data collected by Simplilearn may be stored and processed in your region, and in any other country where Simplilearn or its affiliates, data sub-processors operate facilities. To facilitate Simplilearn global operations, we may transfer and access such information from around the world, including from other countries in which the Company has operations. A list of the Simplilearn’s global offices is available here. This Privacy Statement shall apply even if Simplilearn transfers Data to other countries.

  Currently, Simplilearn and its data sub processors have data centers in United States, India and Japan.

  The data we hold may also be processed by employees operating in countries listed above, such staff may be engaged in, among other things, product development and customer and technical support. The data protection and other laws of these countries might not be as comprehensive as those in your country. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of Your data in these countries.

  Note to our customers in Europe: We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use contracts, to help ensure your rights and protections travel with your data. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of your data in these countries.

  Use of your Personal Information and Other Data

  Simplilearn uses this Privacy Policy to govern the use of personal information you provide to us. We use your personal information solely to provide our services to you. We also use your Personal Identifiable Information (PII) together with other Personally Non-Identifiable Information (non - PII) to help us better understand our users and to improve the content and functionality of our site.

  Personal Identifiable Information

  We may collect the following personal information from you in the following situations

  • When you visit our website or mobile apps and voluntarily provide the following information via one of our contact forms, via a chat or phone session, or as part of a purchase of one of our courses or register on our site:
    • Contact Information,such as name, email address, mailing address, phone number, IP
    • Information about your business, such as company name, company size, business type
    • Your Simplilearn account details which may include billing information, credit/debit card details, if provided and the account password.

  Note : All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.

  • When you use our Learning Management System (*.lms.simplilearn.com), mobile applications, our support system or respond to our surveys:
    • Contact Information, such as name, email address, mailing address, IP address, geographic location, or phone number;
    • Unique Identifiers, such as username,or password;
    • Name and e-mail address when you provide feedback from the Service(s)
  • When you use our community website or blogs
    • Please refer to our section on Public Forums

  Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

  Non-Personal Identifiable Data:

  We capture some Non Identifiable data in our logs. The data in the logs includes

  • Device type
  • browser type
  • language preference,
  • time zone,
  • screen size
  • referring / exit pages

  Use

  We may use the personal information collected from within the Websites, chatbox, mobile, email or when you use the Service(s) to:

  • Provide you with the Service(s).
  • Send you communication from the Service(s)
  • Assess the needs of your business to determine or suggest suitable products.
  • Send you requested product or service information.
  • Respond to customer service requests.
  • Administer your account.
  • Send you promotional and marketing communications.
  • Facilitate your transactions with other users when you use our Service(s).
  • Perform statistical analyses of user behaviour and characteristics at an aggregate level in order to measure interest in and use of the various areas of the site.
  • We use your personal information to communicate with you in relation to the Simplilearn services including information regarding content, courseware, products, inquiries, and services via different channels (e.g., by phone, email, chat) and by agreeing to this Privacy Policy you give us explicit permission to do so. Irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call for the above mentioned purposes.

  When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.

  Share

  If your subscription was provided by your employer or a Simplilearn Authorised training partner, we will share information, including personal information with them.

  We may transfer personal information to our Group Companies and sub-contractors that help us provide our Service(s). Transfers to subsequent third parties are covered by the service agreements with our data-processors. We reserve the right to disclose your personal data as required by applicable law, in response to lawful requests by public authorities, including meeting national security or law enforcement requirements and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.

  In the event Simplilearn goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred. You will be notified via email and via a prominent notice on our Websites of any such change in ownership or control. We may also disclose your personal information to any other third party with your prior consent.

  Data from Third Parties

  We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:

  • Data brokers from which we purchase demographic data to supplement the data we collect.
  • Social networks when you grant permission to make your data public on these networks including, permission to access your data on one or more of these networks.
  • Enterprise customer where you are an employee availing our services
  • Existing or past learners who participate in our referral program
  • Service providers that help us determine a location based on your IP address in order to customize certain products to your location.
  • Partners with which we offer co-branded services or engage in joint marketing activities, and
  • Publicly-available sources such as open government databases or other data in the public domain.

  We may receive Personal Information about you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you via the Site in order to improve the products and services we provide.

  Correction, Removal or Export of Personal Information

  Simplilearn acknowledges that you have the right to access, edit and delete your personal information at any time. Upon request, we will provide you with reasonable access to the personal information we collect about you. You also have the right to withdraw your consent granted for collection of personal information by issuing a written request for data erasure which will be followed by the Company in conformity with the applicable privacy laws. You will have the opportunity to correct, update, modify or delete this information or withdraw your consent as follows:

  • If you have independently signed up with Simplilearn.
    You may access, update or export your Personal Information included in your online Simplilearn account at any time by logging into your account and going to your profile or by reaching out to us
  • If you are using an enterprise-provided account (Simplilearn Authorised Training Partner or your Employer)
    Please review the section Notice to End Users

  Exceptions in Deletion: If you request access to your personal information and discover that that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers or backup systems

  Exception in Data Portability: There may be limits to the amount of information we can practically provide. For example, we may limit an individual’s access to personal information where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy or where doing so would violate others’ rights.

  Exception in Data Correction: Even after updates to your Personal Information, we may maintain and store older versions of such information within our databases, access logs and other records in order to comply with other routine data audits.

  Cookies and Other Tracking Technologies

  Simplilearn and our third-party partners, such as our advertising and analytics partners, (listed here) use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

  The types of cookies used by Simplilearn includes

  • Essential Cookies: These cookies are essential for the basic functionalities offered by the Site and Service(s). These class of cookies helps in keeping a user logged in to the Service(s) and remember relevant information when they return to the Service(s).
  • Insight Cookies: These are used for tracking the user activities within the Service(s), which in turn helps us in improving your user experience.
  • Marketing Cookies: These are used for providing you with customized and interest-based ads based on your browsing behavior and other similar activities on our Websites.

  You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.

  If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

  Data Subject's Rights To Complain

  Users in the European Economic Area (“EEA”) and United Kingdom (“UK”)

  If you are located in the EEA or UK, you have the right to request access to your data in a portable format and to request the rectification, erasure, restriction of processing, or objection to processing of your personal data. You may use the Contacting Simplilearn to submit your request. Additionally, if you are located in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with the competent Supervisory Authority in your jurisdiction, if you have concerns about Simplilearn’s collection and use of your personal information that Simplilearn cannot solve to your satisfaction.
  
  Personal data is also processed outside of the UK, Switzerland, and the EEA by Simplilearn, or our service providers, including to process transactions, facilitate payments, and provide support services as described in the privacy policy “Use” and “Share” section. We use Standard Contractual Clauses adopted by the European Commission to facilitate transfers of personal data from the EEA to third countries and have entered into data processing agreements with our service providers or third parties to restrict and regulate their processing of your data. By submitting your data or using our Services, you consent to this transfer, storage, and processing by Simplilearn and its sub-processors.

  Users in Singapore

  If you are a Singapore resident and you have a complaint, you may refer it to the office of the PDPC, as PDPC serves as Singapore’s main authority in matters relating to personal data protection and represents the Singapore Government internationally on data protection related issues. You may complain through PDPC | Report a Personal Data Protection Concern for breaches related to collection, use, disclosure and protection of personal data.

  Users in California

  If you believe a business has violated the CCPA, you may file a consumer complaint with the Office of the Attorney General. If you choose to file a complaint with the Office of the Attorney General, explain exactly how the business violated the CCPA, and describe when and how the violation occurred. Only the Attorney General can file an action against businesses and using consumer complaints and other information, the Attorney General may identify patterns of misconduct that may lead to investigations and actions on behalf of the collective legal interests of the people of California. Please note that the Attorney General does not represent individual California consumers hence cannot represent you or give you legal advice on how to resolve your individual complaint.

  Users Other than US / EU & UK

  In order to provide the Services to you, we must transfer your data to the United States and process it there. If you are using the Services from outside the United States, you consent to the transfer, storage, and processing of your data in and to the United States or other countries.

  Advertisement

  We partner with third parties to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on our Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

  Analytics & Web-beacons

  Simplilearn uses third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to our analytics provider. This information is then used to evaluate how users use our platform, and to compile statistical reports on user activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you. Aggregated information and analysis may be made public where desired by Simplilearn.

  We and our third party advertising partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

  Do Not Track.

  Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user's browser DNT preference setting. Simplilearn does not currently commit to responding to browsers' DNT signals with respect to the Company's Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Simplilearn takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

  Links to Third Party Sites

  Our Websites contain links to other websites that are not owned or controlled by Simplilearn. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects personal information.

  Public Forums

  Our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, reach out to us. In some cases, we may not be able to remove your personal information, in which case we will let you know that we are unable to do so and why.

  Simplilearn may provide bulletin boards, blogs, or community threads on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Simplilearn is not responsible for the personal information you choose to submit in these forums.

  Remember that when you share information publicly, it may be indexable by search engines.

  Single Sign-On & Other social Media Features

  Our Websites include social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. Where we have your consent, these features may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them.

  You can log in to our Websites using sign-in services by LinkedIn. The services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address.

  Communications from the Websites

  We may use your email address to send our newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at unsubscribe@simplilearn.com

  We will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Services) is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may delete your Account.

  Information Security

  Our Websites and Service(s) have industry standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials), we will encrypt that information via Secure Socket Layer (SSL).

  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites or via the Service(s) and any transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

  We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
  • We use regular Malware Scanning.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • All payment transactions are processed through secure gateway providers and are not stored or processed on our servers

  Testimonials

  We post customer testimonials/comments/reviews on our Websites which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial. If you want your testimonial removed, please reach out to us

  For TOGAF 9.1 course:

  We agree to keep confidential any and all information that comes into its possession regarding the Program’s examinations. If Simplilearn is found to have disclosed the content of any of the Open Group’s examination scenarios, questions, or answers to any third party other than in the normal course of Simplilearn attendees sitting the examinations, the Agreement and all Schedules attached to it will be immediately terminated and the Open Group shall remove all of the Simplilearn’s ATCs and Affiliates from the Accreditation Register.

  Children's Personal Information

  Simplilearn does not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Websites or Service(s). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Service(s) or Websites without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through our Websites or Service(s), please contact us and we will endeavor to delete that information and terminate the child's account from our databases.

  Amendments

  Simplilearn has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of this Websites or the Service(s) following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue use of the Websites or Service(s), if you do not accept the terms of this Policy, or any modified version of this Policy.

  Contacting Simplilearn

  If you have a complaint regarding data privacy, you may contact our Grievance Officer at the details provided below, who is responsible for redressing your grievances:

  • Name : Bharanidharan D
  • Designation: Data Privacy Officer
  • Email ID: dataprivacy@simplilearn.net

  You can also reach out to us through postal mail at :

  United States of America
  Simplilearn Americas Inc.
  201 Spear Street,
  Suite 1100, San Francisco, CA 94105
  United States
  
  
  India
  Simplilearn Solutions Private Limited
  # 53/1 C, Manoj Arcade, 24th Main, Harlkunte
  2nd Sector, HSR Layout
  Bangalore - 560102, Karnataka, India.
  
  
  
  Singapore
  Simplilearn Singapore Pte. Ltd.
  #14-302, The Plaza,
  7500A Beach Rd,
  Singapore 199591.
  

Refund policy

• Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

  As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Simplilearn, you agree to our Privacy Policy, Terms of Use and refund policy.
  
  Our refund policy is as follows:

  Cancellation & Refunds: Online Training

  For Self Placed Learning:

  Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.

  For Instructor Led Training:

  Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
  Also, In case a user downloads the E-Book for the course the money back guarantee will be void. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.

  For Post Graduate Programs:

  Raise refund requests within 7 days of purchase of the postgraduate program. The Money-back guarantee is void if the participant raises any refund request beyond 7 days of purchasing the course. Refund requests after the 7 day period will not be accepted and no refund will be provided. Notwithstanding the above, the booking fee paid by the participant towards securing his/her seat in a program shall be non-refundable under all circumstances.

  Cancellation & Refunds: For CSM, CSPO, PSM, PSPO programs

  Simplilearn Solutions, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

  • In case Simplilearn Solutions cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within 10 days of purchase of course. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.
  • In case Simplilearn Solutions cancels/postpones an event, the participants who are ahead of 10 days of purchase, of course, will be rescheduled to any upcoming batch without any extra charges.
  • If a cancellation is done by a delegate 10 business days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
  • If a cancellation is done by a delegate within 10 business days (or less) of the event, no refunds will be made.
  • No refunds or credits will be available for participants who fail to attend both days of the course.

  Refund request can be initiated in two ways

  • From my orders section, by clicking on “Initiate Refund” against specific item of an order. This will work when item quantity is one.
  • In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.

  Refunds: Duplicate payment

  Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

  Simplilearn reserves the right to revise the terms & conditions of this policy without any prior notice.

  Note: All refunds will be processed within 10 working days after the refund request is approved by Simplilearn.

Rescheduling policy

• In case Simplilearn reschedules the training event, the options available to the delegates are:

  • 100% refund, if the rescheduled dates do not fit into the delegate's schedule.
  • The delegate would have the privilege of rescheduling and attending a class in future at his/her convenience, at any location, on any date of a scheduled training.
  • The delegates, if they so wish, can send a replacement. However, this should be intimated to Simplilearn Solutions at least 3 days prior to the event.

  Whereas, if for some unforeseen reasons, a delegate wishes to reschedule his/her registration to a future date, a rescheduling fee is charged as mentioned below:

  • If the rescheduling request is received 10 business days prior (or more), 10% of registration fee will be charged.
  • Please note that rescheduling will be subject to availability of seats.
  • If the request of rescheduling is received within 10 business days or less, no rescheduling will be allowed. However, the delegate can send a replacement instead.
  • Notwithstanding the foregoing, the course must be attended within 6 months of the participant's original sign-up date, and no refunds or credits will be available for participants who fail to attend a course within this six-month period.

List of Data Subprocessors

• Current as of March 17, 2022

  Third Party Service/ Vendor	Purpose	Website	Location
  * Salesforce	Customer Relationship Management	https://www.salesforce.com/	Japan
  * Webengage	Marketing Automation	https://webengage.com/	USA
  * Amazon Web Services(AWS)	Cloud computing platform and Email Service	https://aws.amazon.com/	USA
  * Google Cloud Platform	Cloud computing platform	https://cloud.google.com/	USA
  * Microsoft Azure	Cloud computing platform	https://azure.microsoft.com/en-in/	USA
  * AddEvent	Adding class schedule to calendar	https://addevent.com/	USA
  * Accredible	Issuing Certificates to learners	https://www.accredible.com/	USA
  * Gamooga	Chat Support to the learners	https://gamooga.com/	USA
  * Doselect	Practice labs	www.doselect.com	Singapore
  * JW Player	Video content delivery	www.jwplayer.com	USA
  * Tableau	Trend Analysis, Consumption analytics	www.tableau.com	USA
  * Snowflake	Data warehouse	https://www.snowflake.com/	USA
  * Vocareum	Assessments and Practice Labs	https://www.vocareum.com/	USA
  * Segment	Data Pipleline	https://segment.com/	USA
  * Amplitude	Product Intelligence	https://amplitude.com	USA
  Zestmoney	EMI Partners	https://zestmoney.in/	India
  Liquiloan	EMI Partners	https://liquiloans.com/	India
  Propelld	EMI Partners	https://propelld.com/	India
  Affirm	EMI Partners	https://www.affirm.com/	USA
  ClimbCredit	EMI Partners	https://climbcredit.com/students	USA
  Proof Technologies	Website Conversion	https://useproof.com/	USA
  Xoxoday Plum	Refer and Earn Program	https://www.xoxoday.com/plum-home/plum	USA
  * Corestack	Assessments and Practice Labs	https://www.Corestack.io	India
  * Interview Mocha	Assessments	https://www.imocha.io/	India
  * Webex	Virtual Classes	https://simplilearnsolutions.webex.com	Singapore
  Zapier	Social Media lead capture	https://www.zapier.com/	USA
  * Matillion	ETL Tool		USA
  ringDNA / revenue.io	Lead Management	https://www.revenue.io/	USA
  * Hackerearth	Assessments	https://www.hackerearth.com/	USA
  Smartly	Social Media Advertising	https://www.smartly.io/	USA
  * Salesloft	Lead Management	https://salesloft.com/	USA
  * Careerleaf	Job board SAAS	https://careerleaf.com	Canada
  * Yellow.ai	Whatsapp communication platform	https://yellow.ai	USA

  
  

  * Only these subprocessors are used for our Enterprise customers

Accessibility Policy

• At Simplilearn, we believe in making our product accessible to everyone. To do so, we are committed to the following:


• We aim to conform to internationally recognized Web Content Accessibility (WCAG) Guidelines 2.1 Level AA as well as the Section 508 standards.
• We recognize that improving accessibility across our features is a continuous process. With new technologies and features that are developed, accessibility is considered in our product design, building, and offering.
• Our Curriculum, content creators, and learning design specialists consider accessibility while creating our courses.
• We prioritize accessibility bug fixes and strive to address the concerns that may hinder learning experience.
• Any accessibility-related queries can be reported to accessibility@simplilearn.com
• We have published our Voluntary Product Accessibility Template (VPAT) here: VPAT