Country

Watch Introduction Video

Classroom Training in Ashburn Change city

Select a convenient batch & Register

Online Classroom

Online classroom

An Instructor led Online Classroom is a live Online classroom where you can interact with your trainer and peers. It is as simple as attending a web meeting.

Watch a Sample Session

Early Bird
Sep 12 - Sep 20
{Weekend Batch}
Batch Schedule Dates

Sep

  • Sat
    12
  • Sun
    13
  • Sat
    19
  • Sun
    20
 
Time
04:00 - 08:00
 
Location
Online Classroom
 
Price
$ 2646
 

Can't find convenient schedule? Let us know

 
Online Classroom Season Pass

- Be a sure shot ITIL® RCV Expert

- Access 3+ITIL RCV online classrooms over 90 Days

$ 10,999

$ 1,499

Online self learning

3 DAYS MONEY BACK GUARANTEE

How this works:

For refund, write to support@simplilearn.com within 3 days of purchase

The mode of reimbursement will be same as the mode of payment used during enrollment fees. For example: If a participant has paid through credit cards, we will reimburse through credit card

Note: Money back guarantee is void if the participant has accessed more than 50% of the course content.


Start Anytime! Anywhere in the world
Access days:
180 Days
$599

 

Key Features

  • 14.5 Hrs of High Quality e-Learning content
  • 10 Chapter-end Quizzes
  • 30 PDUs offered
  • 2 ITIL Intermediate RCV Sample Test Papers
  • Highest Passrate
  • Downloadable E-book Included
  • Courseware Approved by APMG, CSME, TUV SUD
  • Course Completion Certificate
  • ITIL® Intermediate RCV Exam Fee Included
  • 14.5 Hrs of High Quality e-Learning content
  • 10 Chapter-end Quizzes
  • 30 PDUs offered
  • 2 ITIL Intermediate RCV Sample Test Papers
  • Highest Passrate
  • Downloadable E-book Included
  • Courseware Approved by APMG, CSME, TUV SUD
  • Course Completion Certificate
  • ITIL® Intermediate RCV Exam Fee Included
  • 16 Hrs of Instructor Led Training
  • 14.5 Hrs of High Quality e-Learning content
  • Free 90 Days e-Learning access
  • 10 Chapter-end Quizzes
  • 45 PDUs offered
  • 2 ITIL Intermediate RCV Simulation Exams
  • ITIL® Expert Trainer
  • Highest Passrate
  • Downloadable E-book Included
  • Tips and Techniques to Clear ITIL RCV certification
  • Courseware Approved by APMG, CSME, TUV SUD
  • Course Completion Certificate
  • ITIL® Intermediate RCV Exam Fee Included
Specials Offer(s) Available

Flat 30% Off on All Online courses + details Flat 30% Off on All Online courses
Use Coupon: OSL30 valid till 31st Aug
Use Coupon:OSL30

About Course

Course Preview

    • Learning Unit 00 - Introductory Lesson 84:28
      • 0.1 Introductory Lesson 2:14
      • 0.2 Agenda 2:7
      • 0.3 Objective 1:27
      • 0.4 ITIL® 2011 Introduction 1:58
      • 0.5 ITIL® 2011 Intermediate 1:49
      • 0.6 ITIL - Qualification Criteria 2:53
      • 0.7 Definition of Service Lifecycle 1:49
      • 0.8 Definition of Service Capability 1:46
      • 0.9 Difference between Lifecycle and Capability Modules 1:37
      • 0.10 Managing Across the Lifecycle 1:46
      • 0.11 Accreditation Institute 1:43
      • 0.12 RCV Course Description 1:56
      • 0.13 Course Objective 1:57
      • 0.14 Target Candidate 1:37
      • 0.15 Target Candidate contd.. 2:13
      • 0.16 Exam Pre-requisites 2:27
      • 0.17 ITIL® 2011 RCV Exam Format 2:10
      • 0.18 Exam Tips 1:15
      • 0.19 Course Outline 9:6
      • 0.20 Quiz 1:55
      • 0.21 Foundation Basics 1:16
      • 0.22 ITIL History 2:49
      • 0.23 ITIL Service Management Lifecycle 4:20
      • 0.24 ITIL Processes across lifecycle 1:33
      • 0.25 Foundation Basics-4P's 2:55
      • 0.26 Business and IT Alignment How and what? 2:10
      • 0.27 What is Service? 1:41
      • 0.28 Service Management 3:3
      • 0.29 Service and value 2:25
      • 0.30 What is a Process? 2:2
      • 0.31 Governance and ITSM 2:12
      • 0.32 Thank You 1:33
    • Learning Unit 01 - Introduction to Release 53:6
      • 1.1 Learning Unit 1 1:35
      • 1.2 Service Transition 1:0
      • 1.3 Purpose and Objectives of Service Transition 2:11
      • 1.4 Key Terms in Service Transition 2:16
      • 1.5 Key Terms in Service Transition 2:17
      • 1.6 Service Transition - Scope in Relation to RCV processes ( 1 of 2) 1:58
      • 1.7 Service Transition - Scope in Relation to RCV processes ( 2 of 2) 1:59
      • 1.8 Service Transition Processes and Activities 3:48
      • 1.9 Service Transition - Value to Business ( 1of 2) 2:5
      • 1.10 Service Transition - Value to Business ( 2 of 2) 1:48
      • 1.11 Inter Lifecycle Stages Process interaction 1:45
      • 1.12 Developing an effective Service Transition Strategy 1:21
      • 1.13 Service Transition Lifecycle Stages 2:19
      • 1.14 Key initiatives for an effective preparation for Service Transition 2:13
      • 1.15 Planning and Coordinating Service Transition: Best Practices 2:19
      • 1.16 Planning and Coordinating Service Transition: Best Practices 2:21
      • 1.17 Planning and Coordinating Service Transition: Best Practices 1:59
      • 1.18 Planning and Coordinating Service Transition: Best Practices 2:2
      • 1.19 Providing Transition Process Support to Stakeholders 2:3
      • 1.20 Providing Transition Process Support to Stakeholders 1:50
      • 1.21 Providing Transition Process Support to Stakeholders 2:5
      • 1.22 Providing Transition Process Support to Stakeholders 2:17
      • 1.23 Learning Unit Summary 2:32
      • 1.24 Practical Exercise: Activity 0:0
      • 1.25 Quiz 0:0
    • Learning Unit 02 - Change Management 159:50
      • 2.1 Learning Unit 2 2:6
      • 2.2 Purpose and Objectives of Change Management 1:47
      • 2.3 Scope of Change Management Process 1:52
      • 2.4 Scope of Change Management: Strategic, Tactical, and Operational 2:56
      • 2.5 Business Value of Change Management 3:52
      • 2.6 Business Value of Change Management: Examples from Real Life 1:50
      • 2.7 Exercise: Assess the Impact of a Change 1:17
      • 2.8 Change Management Policies 3:23
      • 2.9 Change Management: Design and Planning Considerations 2:17
      • 2.10 Concept Refresh 1:21
      • 2.11 Concept Refresh 1:17
      • 2.12 What is Change Request? 1:47
      • 2.13 Types of Change Request 1:46
      • 2.14 Types of Changes,RFC's& Changes Records : Lets Set The Record Straight! 2:33
      • 2.15 Types of request by Service Lifecycle stage 1:43
      • 2.16 Change Models 2:9
      • 2.17 Change Proposals 1:56
      • 2.18 Standard Changes 3:3
      • 2.19 Standard Changes contd.. 1:55
      • 2.20 Remediation Planning 2:48
      • 2.21 Change Management Process Activities 1:51
      • 2.22 Typical activities in Managing individual changes 1:33
      • 2.23 Example Process flow for a Normal Change Request 1:44
      • 2.24 Example Process flow for a Standard Operational Change Request 2:9
      • 2.25 Major Change Management Activities 1:21
      • 2.26 Change Management Activities Methods and Techniques ( 1 of 6) 2:19
      • 2.27 Change Management Activities Methods and Techniques (2 of 6) 4:11
      • 2.28 7 R’s of Change Management 1:0
      • 2.29 Practical Exercise 1:7
      • 2.30 Example of Change Authorization Model 2:19
      • 2.31 Change Management Activities Methods and Techniques (3 of 6) 3:5
      • 2.32 Change Management Activities Methods and Techniques (4 of 6) 5:12
      • 2.33 Change Management Activities Methods and Techniques (5 of 6) 4:38
      • 2.34 Change Management Activities Methods and Techniques (6 of 6) 4:37
      • 2.35 Change Management Process Triggers 3:0
      • 2.36 Change Management Process Inputs and Outputs 3:4
      • 2.37 Change Management Process Interfaces 5:26
      • 2.38 Change Management Interfaces within Service Management 3:55
      • 2.39 Change Management Interfaces with SACM 1:17
      • 2.40 Change Information Management 2:17
      • 2.41 Change Management CSF's And KPI's ( 1 of 3) 2:54
      • 2.42 Change Management CSF's And KPI's ( 2 of 3) 1:50
      • 2.43 Change Management CSF's And KPI's ( 3 of 3) 1:48
      • 2.44 Change Management Challenges 2:7
      • 2.45 Change Management Risks 2:5
      • 2.46 Change Management Risks ( 2 of 2) 1:47
      • 2.47 Change Management Operational Activities 1:41
      • 2.48 Change Triggers in Service Operations 2:34
      • 2.49 Managing Change In Service Operations 2:46
      • 2.50 Managing organization and stakeholder change 3:9
      • 2.51 Understanding the Organization Culture 2:29
      • 2.52 Understanding the Organization Culture 1:45
      • 2.53 Understanding the Organization Culture 1:50
      • 2.54 Understanding the Organization Culture 1:13
      • 2.55 Learning Unit Summary 2:44
      • 2.56 Quiz 0:0
    • Learning Unit 03 - Service Asset and Configuration Management 97:54
      • 3.1 Learning Unit 3 2:15
      • 3.2 Purpose of Service Asset and Configuration Management(SACM) 2:18
      • 3.3 SACM - Key Terms 2:3
      • 3.4 Objectives of Service Assets & Configuration Management 1:26
      • 3.5 Scope of SACM Process 2:38
      • 3.6 Business value of SACM 2:13
      • 3.7 Service Assets and Configuration Management Principles (1 of 2) 2:16
      • 3.8 Service Assets and Configuration Management Principles (2 of 2) 2:1
      • 3.9 Basic Concepts in SACM 2:7
      • 3.10 Basic Concepts in SACM 2:32
      • 3.11 A Logical Configuration Model 2:22
      • 3.12 Configuration Management System (CMS) 2:45
      • 3.13 The Architectural layers of the CMS. 3:30
      • 3.14 Major Components of Configuration Management System 7:33
      • 3.15 Activities of Asset Management 2:35
      • 3.16 Software Asset Management 1:49
      • 3.17 The relationship between the DML and a CMDB in the CMS. 1:22
      • 3.18 Asset and Configuration Management Activities 1:31
      • 3.19 Asset and Configuration Management Activities 7:2
      • 3.20 Practical Exercise 1:18
      • 3.21 Information Management considerations for SACM 3:10
      • 3.22 SACM Process Triggers, Inputs and Outputs 2:21
      • 3.23 SACM Service Management Interfaces 2:36
      • 3.24 SACM CSF's And KPI's ( 1 of 3) 3:15
      • 3.25 SACM CSF's And KPI's ( 2 of 3) 2:10
      • 3.26 SACM CSF's And KPI's (3 of 3) 1:57
      • 3.27 The challenges and risks of SACM 3:10
      • 3.28 Typical SACM activities performed on a daily basis by SO 2:44
      • 3.29 Learning Unit Summary 1:50
      • 3.30 SACM Quiz Scenario 1:16
      • 3.31 SACM Quiz Question 1:11
      • 3.32 SACM Quiz Explanations 1:11
      • 3.33 Quiz 0:0
    • Learning Unit 04 - Service Validation and Testing 81:30
      • 4.1 Learning Unit 4 2:5
      • 4.2 Purpose of Service Validation and Testing Process (SVT) 2:52
      • 4.3 Scope of the Service Validation and Testing Process 3:13
      • 4.4 Value to Business of Service Validation and Testing Process 1:57
      • 4.5 Service Validation and Testing Policies 4:10
      • 4.6 Test Models 0:0
      • 4.7 Various Validation and Testing Perspectives and Their Purpose 2:38
      • 4.8 The stakeholder groups' requirements to be addressed 2:37
      • 4.9 Test levels and Test models 2:4
      • 4.10 Test levels and Test models : Service V Model 2:43
      • 4.11 Service Validation and Testing Process : Key Activities 1:30
      • 4.12 Service Validation and Testing Process : Key Activities 3:1
      • 4.13 Service Validation and Testing Process : Key Activities 2:4
      • 4.14 Service Validation and Testing Process : Key Activities 1:32
      • 4.15 Service Validation and Testing Process : Key Activities 1:27
      • 4.16 Service Validation and Testing Process : Key Activities 2:15
      • 4.17 Service Validation and Testing Process : Key Activities 1:58
      • 4.18 Service Validation and Testing Process : Key Activities 1:35
      • 4.19 Service Validation and Testing Process Triggers, Inputs and Outputs 5:23
      • 4.20 Service Validation and Testing Interfaces to Other Lifecycle Stages 2:28
      • 4.21 Service Validation and Testing Information Management 4:29
      • 4.22 Practices of maintaining Test Data and Test Environments 2:22
      • 4.23 Critical Success (CSF's) And Key Performance Indicators (KPI's) 3:32
      • 4.24 Critical Success (CSF's) And Key Performance Indicators (KPI's) 1:41
      • 4.25 Critical Success (CSF's) And Key Performance Indicators (KPI's) 1:43
      • 4.26 Challenges and Risks 2:28
      • 4.27 Learning Unit Summary 2:28
      • 4.28 Quiz 0:0
    • Learning Unit 05 - Release and Deployment Management 184:56
      • 5.1 Learning Unit 5 2:11
      • 5.2 Purpose of Release and Deployment Management (RDM) 3:42
      • 5.3 Objectives and Scope of Release and Deployment Management 2:27
      • 5.4 Value to Business of Release and Deployment Process 2:10
      • 5.5 Release and Deployment Policies 2:6
      • 5.6 Release Unit and Identification 3:6
      • 5.7 Simplified example of Release Units for an IT service 1:29
      • 5.8 Designing Release and Release Packages 2:16
      • 5.9 Architecture elements to be built and tested 3:19
      • 5.10 Example of a release package 2:15
      • 5.11 Coordinating the deployment of service components 2:44
      • 5.12 Release design options and considerations : Big Bang vs. Phased 2:3
      • 5.13 Option for 'Big Bang'and phased deployment 3:8
      • 5.14 Phased deployment across geographical locations 1:54
      • 5.15 Release design option and consideration : push and pull 1:58
      • 5.16 Release design options and considerations : Manual vs. Automation 1:58
      • 5.17 Release and deployment models 2:52
      • 5.18 Considerations in Release and deployment models 2:33
      • 5.19 Phases of Release and Deployment management 2:45
      • 5.20 Phases of Release and Deployment management 1:45
      • 5.21 Release and Deployment plans 2:55
      • 5.22 Pass or Fail criteria 2:59
      • 5.23 Build and Test Planning 2:47
      • 5.24 Types of Environments Prior to Productions 4:10
      • 5.25 Deployment Planning 1:20
      • 5.26 Deployment Planning 1:14
      • 5.27 Planning of Pilots 6:47
      • 5.28 Financial or Commercial planning 2:13
      • 5.29 Release Build and Test : Key steps and techniques 7:51
      • 5.30 Planning and Preparing for Deployment 2:19
      • 5.31 Example of a set of deployment activities 1:49
      • 5.32 Deployment : Assess readiness of target group 2:14
      • 5.33 Deployment : Develop plans 2:28
      • 5.34 Deployment : Perform Transfer, Deployment and Retirement 1:28
      • 5.35 Perform Transfer, Deployment and Retirement 1:52
      • 5.36 Perform Transfer, Deployment and Retirement 2:5
      • 5.37 Perform Transfer, Deployment and Retirement 1:50
      • 5.38 Perform Transfer, Deployment and Retirement 1:41
      • 5.39 Perform Transfer, Deployment and Retirement 2:17
      • 5.40 Perform Transfer, Deployment and Retirement 2:5
      • 5.41 Perform Transfer, Deployment and Retirement 2:35
      • 5.42 Perform Transfer, Deployment and Retirement 1:56
      • 5.43 Perform Transfer, Deployment and Retirement 1:30
      • 5.44 Verify Deployment 2:51
      • 5.45 Early Life Support 3:37
      • 5.46 Example of early life support activities 1:52
      • 5.47 Illustration of the benefits of targeted early life support 3:55
      • 5.48 Review and Close a Deployment Activities to Include 3:15
      • 5.49 Release and Deployment Management :Process Triggers 1:24
      • 5.50 Release and Deployment Management :Process Inputs and Outputs 4:3
      • 5.51 Release and Deployment Management :Interfaces 3:5
      • 5.52 Release and Deployment Management :Information Management 3:19
      • 5.53 Release and Deployment CSF's And KPI's ( 1 of 3) 2:27
      • 5.54 Release and Deployment CSF's And KPI's ( 2 of 3) 1:50
      • 5.55 Release and Deployment CSF's And KPI's ( 3 of 3) 1:41
      • 5.56 Risks and Challenges 3:6
      • 5.57 Typical RDM activities performed on a daily basis by Service Operation 2:3
      • 5.58 Learning Unit Summary 2:24
      • 5.59 Quiz 0:0
    • Learning Unit 06 - Request Fulfillment 53:20
      • 6.1 Learning Unit 6 2:6
      • 6.2 Purpose and Objectives of Request Fulfillment 2:3
      • 6.3 Scope of Request Fulfillment 2:16
      • 6.4 Request Fulfillment- Value to Business 1:51
      • 6.5 Request Fulfillment- Policies ( 1 of 3) 2:30
      • 6.6 Request Fulfillment- Policies ( 2 of 3) 1:48
      • 6.7 Request Fulfillment- Policies ( 3 of 3) 2:4
      • 6.8 Principles and Basic Concepts 1:59
      • 6.9 Principles and Basic Concepts 1:41
      • 6.10 Principles and Basic Concepts 1:29
      • 6.11 Principles and Basic Concepts 2:17
      • 6.12 Process Activities, Methods and Techniques 1:26
      • 6.13 Process Activities, Methods and Techniques 1:35
      • 6.14 Process Activities, Methods and Techniques 1:35
      • 6.15 Process Activities, Methods and Techniques 1:33
      • 6.16 Process Activities, Methods and Techniques 1:28
      • 6.17 Process Activities, Methods and Techniques 1:24
      • 6.18 Process Activities, Methods and Techniques 1:30
      • 6.19 Process Activities, Methods and Techniques 1:34
      • 6.20 Process Activities, Methods and Techniques 1:36
      • 6.21 Process Activities, Methods and Techniques 1:27
      • 6.22 Practical Exercise 1:19
      • 6.23 Request Fulfillment Inputs and Outputs 1:53
      • 6.24 Request Fulfillment Inputs and Outputs 1:53
      • 6.25 Request Fulfillment Interfaces with other lifecycle Stages 1:45
      • 6.26 Request Fulfillment Interfaces with other lifecycle Stages 1:11
      • 6.27 Request Fulfillment Information Management 1:37
      • 6.28 Critical Success Factors (CSF's) and Key Performance Indicators(KPI's) 2:43
      • 6.29 Critical Success Factors (CSF's) and Key Performance Indicators(KPI's) 1:59
      • 6.30 Practical Exercise 1:18
      • 6.31 Request Fulfillment- Challenges 1:58
      • 6.32 Request Fulfillment - Risks 2:18
      • 6.33 learning Unit Summary 2:4
      • 6.34 Quiz 0:0
      • 6.35 Scenario 0:0
    • Learning Unit 07 - Change Evaluation 60:38
      • 7.1 Learning Unit 7 1:51
      • 7.2 Purpose and Objectives of Change Evaluation 1:58
      • 7.3 Scope of Change Evaluation 1:56
      • 7.4 Change Evaluation - Value to Business 1:41
      • 7.5 Change Evaluation Policies 1:49
      • 7.6 Change Evaluation Principles 1:50
      • 7.7 Change Evaluation Plan-Do-Check-Act (PDCA) 2:9
      • 7.8 Change Evaluation- Terms (1 of 2) 2:14
      • 7.9 Change Evaluation- Terms (2 of 2) 2:8
      • 7.10 Change Evaluation- Process Flow 1:16
      • 7.11 Evaluation Plan 2:5
      • 7.12 Understanding the Intended effects of a change 2:20
      • 7.13 Understanding the Unintended effects of a change 2:1
      • 7.14 Factors for considering the effect of a service change 1:28
      • 7.15 Evaluation of Predicted Service Performance 2:1
      • 7.16 Evaluation of Actual Service Performance (1 of 2) 2:5
      • 7.17 Evaluation of Actual Service Performance (2 of 2) 1:50
      • 7.18 Risk Management 3:30
      • 7.19 Risk Management - Deviations 1:54
      • 7.20 Risk Management - Test Plans and Results 2:11
      • 7.21 Change Evaluation Report 2:19
      • 7.22 Change Evaluation Triggers, Inputs and Outputs 1:37
      • 7.23 Change Evaluation Interfaces with other Lifecycle Stages 1:0
      • 7.24 Change Evaluation Interfaces with other Lifecycle Stages 1:54
      • 7.25 Change Evaluation Information Management 1:33
      • 7.26 Critical Success Factors (CSF's) and Key Performance Indicators (KPI's) 2:0
      • 7.27 Change Evaluation: Challenges 2:14
      • 7.28 Change Evaluation: Risks 1:50
      • 7.29 Learning Unit Summary 2:5
      • 7.30 Quiz 0:0
      • 7.31 Scenario 0:0
    • Learning Unit 08 - Knowledge Management 106:22
      • 8.1 Learning Unit 8 2:3
      • 8.2 Purpose and Objectives of Knowledge Management 2:27
      • 8.3 Scope of Knowledge Management 1:47
      • 8.4 Knowledge Management Value to Business 2:55
      • 8.5 Knowledge Management Value to Business w.r.t Service Transition 2:8
      • 8.6 Knowledge Management Value to Business w.r.t Service Transition 1:53
      • 8.7 Knowledge Management Policies 1:51
      • 8.8 The Data to Information to Knowledge to Wisdom structure 4:25
      • 8.9 The Flow from Data to Wisdom 1:19
      • 8.10 The Service Knowledge Management System (SKMS) 2:18
      • 8.11 Examples of items that should be stored in an SKMS (1 of 2) 2:12
      • 8.12 Examples of items that should be stored in an SKMS (2 of 2) 2:22
      • 8.13 Examples of Data and Information in the SKMS 1:18
      • 8.14 Effective Knowledge Management Strategy 2:45
      • 8.15 Steps In Knowledge Identification, Capture and Maintenance 2:14
      • 8.16 Techniques for Enabling Knowledge Transfer 6:39
      • 8.17 Do You Remember?? Techniques for Knowledge Transfer (Quiz) 1:12
      • 8.18 Managing Data, Information and Knowledge 2:25
      • 8.19 Managing Data, Information and Knowledge 3:10
      • 8.20 Managing Data, Information and Knowledge 2:11
      • 8.21 An Architecture for Service Knowledge Management 6:37
      • 8.22 Managing Data, Information and Knowledge 3:41
      • 8.23 Managing Data, Information and Knowledge 1:48
      • 8.24 Knowledge Management Process Triggers 1:43
      • 8.25 Knowledge Management Process Inputs and Outputs 2:10
      • 8.26 Knowledge Management Process Inputs and Outputs 2:4
      • 8.27 Knowledge Management Process Inputs and Outputs 1:45
      • 8.28 Knowledge Management Interfaces with Other Lifecycle stages 1:53
      • 8.29 Important Aspects of Knowledge Management to Understand 1:26
      • 8.30 Critical Success Factors (CSF's) and Key Performance Indicators (KPI's) 3:4
      • 8.31 Critical Success Factors (CSF's) and Key Performance Indicators (KPI's) 2:3
      • 8.32 Measuring benefit from Knowledge Transfer 2:43
      • 8.33 Knowledge Management : Challenges 1:52
      • 8.34 Knowledge Management : Risks 1:45
      • 8.35 Relationship between CSI and Knowledge Management 1:36
      • 8.36 Knowledge Management leads to better IT Decisions 1:20
      • 8.37 Learning Unit Summary (1 of 2) 1:54
      • 8.38 Learning Unit (2 of 2) 1:43
      • 8.39 Quiz 0:0
    • Learning Unit 09 - RCV Roles and Responsibilities 79:54
      • 9.1 Learning Unit 9 1:43
      • 9.2 Service Owner Responsibilities (1 of 3) 2:4
      • 9.3 Service Owner Responsibilities ( 2 of 3) 2:3
      • 9.4 Service Owner Responsibilities ( 3 of 3) 1:32
      • 9.5 Examples of Processes that Support or Enable Services (1 of 2) 2:8
      • 9.6 Examples of Processes that Support or Enable Services (2 of 2) 2:10
      • 9.7 Generic Process Owner Responsibilities (1of 2) 1:56
      • 9.8 Generic Process Owner Responsibilities (2 of 2) 2:7
      • 9.9 Process Manager - Responsibilities 2:13
      • 9.10 Process Practitioner - Responsibilities 1:55
      • 9.11 Key Roles Functions Related to Transition Planning and Support 2:7
      • 9.12 Key Roles Functions Related to Transition Planning and Support 2:6
      • 9.13 Key Roles Functions Related to Transition Planning and Support 1:53
      • 9.14 Key Roles Functions Related to Change Management 1:49
      • 9.15 Key Roles Functions Related to Change Management 1:37
      • 9.16 Key Roles Functions Related to Change Management 1:37
      • 9.17 Key Roles Functions Related to Change Management 1:59
      • 9.18 Key Roles Functions Related to Change Management 1:36
      • 9.19 Key Roles Functions Related to Change Management 1:55
      • 9.20 Key Roles Functions Related to Change Management 1:50
      • 9.21 Key Roles Functions Related to Service Asset and Configuration Mgmt. 1:41
      • 9.22 Key Roles Functions Related to Service Asset and Configuration Mgmt. 2:1
      • 9.23 Key Roles Functions Related to Service Asset and Configuration Mgmt. 1:44
      • 9.24 Key Roles Functions Related to Service Asset and Configuration Mgmt. 1:55
      • 9.25 Key Roles Functions Related to Release and Deployment Management 1:45
      • 9.26 Key Roles Functions Related to Release and Deployment Management 2:11
      • 9.27 Key Roles Functions Related to Release and Deployment Management 1:50
      • 9.28 Key Roles Functions Related to Release and Deployment Management 2:2
      • 9.29 Key Roles Functions Related to Release and Deployment Management 1:51
      • 9.30 Key Roles Functions Related to Release and Deployment Management 1:50
      • 9.31 Key Roles Functions Related to Service Validation and Testing 1:47
      • 9.32 Key Roles Functions Related to Service Validation and Testing 2:6
      • 9.33 Key Roles Functions Related to Service Validation and Testing 1:36
      • 9.34 Key Roles Functions Related to Service Validation and Testing 2:8
      • 9.35 Key Roles Functions Related to Request Fulfillment 1:41
      • 9.36 Key Roles Functions Related to Request Fulfillment 1:49
      • 9.37 Key Roles Functions Related to Request Fulfillment 1:44
      • 9.38 Key Roles Functions Related to Request Fulfillment 1:52
      • 9.39 Key Roles Functions Related to Change Evaluation 1:39
      • 9.40 Key Roles Functions Related to Change Evaluation 1:38
      • 9.41 Key Roles Functions Related to Change Evaluation 1:38
      • 9.42 Key Roles Functions Related to Knowledge Management 1:30
      • 9.43 Key Roles Functions Related to Change Evaluation 1:52
      • 9.44 Key Roles Functions Related to Knowledge Management 1:43
      • 9.45 Key Roles Functions Related to Knowledge Management 1:31
      • 9.46 Learning Unit Summary 2:3
      • 9.47 Quiz 0:0
      • 9.48 Scenario 0:0
    • Learning Unit 10 - Technology and Implementation Considerations 123:30
      • 10.1 Technology and implementation considerations 2:5
      • 10.2 List of Generic requirements for integrated ITSM Technology 1:37
      • 10.3 List of Generic requirements for integrated ITSM Technology 2:4
      • 10.4 List of Generic requirements for integrated ITSM Technology 2:21
      • 10.5 List of Generic requirements for integrated ITSM Technology 1:58
      • 10.6 List of Generic requirements for integrated ITSM Technology 2:25
      • 10.7 Benefits of Technology and Tools for Process Implementation 2:15
      • 10.8 Defining Tool Requirements (1 of 2) 2:39
      • 10.9 Defining Tool Requirements (2 of 2) 2:12
      • 10.10 Evaluating Technology and Tools for Process Implementation 6:45
      • 10.11 The Fulfilment of the Tools Requirements 2:25
      • 10.12 Service Management Tool Evaluation Process 2:3
      • 10.13 Evaluation Criteria 2:22
      • 10.14 Managing Change In Service Operation 1:28
      • 10.15 Change Triggers in Service Operations 2:25
      • 10.16 Change Assessment and Measurement of Successful Change 2:32
      • 10.17 Service Operation and Project Management 2:21
      • 10.18 Assessing and Managing Risk in Service Operation 2:24
      • 10.19 Operational staff in Service Design and Transition 2:44
      • 10.20 Challenges Relating to Implementing ST practices and processes 2:20
      • 10.21 Challenges Relating to Implementing ST practices and processes 2:6
      • 10.22 Challenges Relating to Implementing ST practices and processes 2:19
      • 10.23 CSF Relating to Implementing ST practices and processes 4:19
      • 10.24 Risks Relating to Implementing ST practices and processes 2:38
      • 10.25 Planning and Implementing Service Management Technologies 1:28
      • 10.26 Planning and Implementing Service Management Technologies 6:21
      • 10.27 Planning and Implementing Service Management Technologies 2:20
      • 10.28 Planning and Implementing Service Management Technologies 1:42
      • 10.29 Planning and Implementing Service Management Technologies 2:46
      • 10.30 Planning and Implementing Service Management Technologies 1:39
      • 10.31 Type of Knowledge Management Tools 2:29
      • 10.32 Implementing the Collaboration for Process Execution 1:41
      • 10.33 Implementing the Collaboration for Process Execution 3:3
      • 10.34 Implementing the Collaboration for Process Execution 2:21
      • 10.35 Technology Considerations for Implementing Config. Mgmt (1 of 3) 2:58
      • 10.36 Technology Considerations for Implementing Config. Mgmt (2 of 3) 3:57
      • 10.37 Technology Considerations for Implementing Config. Mgmt (3 of 3) 2:54
      • 10.38 Scenario and Questions 1:13
      • 10.39 Answers 1:9
      • 10.40 Answers 1:6
      • 10.41 Learning Unit Summary 2:21
      • 10.42 Quiz 0:0
      • 10.43 Scenario 0:0
    • Learning Unit 11 - Summary Exam preparation and directed studies 3:8
      • 11.1 Summary and Directed Studie 1:29
      • 11.2 Directed Studies and glossary 1:8
      • 11.3 Checkpoints 1:21
      • 11.4 Thank You 1:6
    • {{childObj.title}}
      • {{lesson.title}}

    View More

    View Less

  • What is this course about?

    ITIL® Intermediate Qualification: RCV Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream. It is one of the modules leading to the ITIL® Expert qualification in IT Service Management.

    The purpose of this course and the associated exam and certificate is to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in RCV is intended to enable candidates to apply RCV for successful planning, testing and implementation of new services meeting organizational and user requirements.

    Simplilearn offers ITIL® Intermediate RCV certification training that allows candidates to prepare for the ITIL® RCV exam in the comfort of their own place and/or in a Classroom learning environment.

  • Why is the certification most sought-after?

    ITIL® Intermediate RCV Certification is an intermediate level certification offered to IT professionals who qualify the ITIL® Release Control and Validation exam. ITIL® Intermediate RCV certification demonstrates an IT professional’s specialization in ITIL® service capability modules and command over RCV processes. ITIL® Intermediate RCV certification validates the professional’s competency in the principles, objectives, processes, methods and functions employed in RCV and the ways they are integrated in the service life-cycle to potential global employers.

    More than 5000 professionals have reaped the benefits of being certified in the ITIL® RCV module. Also, the global demand for certified professionals is increasing at a fast pace.

    Simplilearn is accredited by APMG and TUV as an ITIL® Foundation and Intermediate Training provider. Simplilearn is also an Accredited Examination Centre (AEC) by APMG, TUV and EXIN.

  • What learning benefits do you get from Simplilearn’s training?

    After completing this course, you should be able to:
    • Describe organizing for Release, Control, and Validation, including roles, responsibilities, activities, and functions to achieve operational excellence
    • Outline how to measure Release, Control, and Validation
    • Define technology and implementation considerations for Release, Control, and Validation
    • List challenges, Critical Success Factors, and risks in Release, Control, and Validation
    • Define terminology related to Release, Control, and Validation
    • Prepare to pass the Release, Control, and Validation certification examination

  • What are the career benefits of this course?

    Simplilearn’s ITIL® Intermediate RCV course provides a complete management-level overview of Release, Control and Validation and all its related activities.

    According to some of the leading job websites, ITIL® Intermediate RCV Certification is a pre-requisite for many key roles in the IT sector. Certified professionals can expect different roles such as Release Manager, Security Manager, Security Administrator, Database Administrator, and IT Operations Manager.

    The demand for certified professionals in the RCV module of ITIL® is growing enormously in the global market. They are highly paid for their skills and expertise, and their pay scale varies greatly from their non-certified peers. According to recent surveys by payscale.com, certified professionals in this field are paid the median annual salary of $98,461.

  • Who should do this course?

    The target group of the ITIL® Intermediate Qualification: Release, Control and Validation Certificate includes, but is not restricted to:
    • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities.
    • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications.
    • Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
    • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.

  • Why choose Simplilearn for your training?

    1. Simplilearn is the World’s Largest Certification Training Provider, with over 400,000+ professionals trained globally
    2. Trusted by the Fortune 500 companies as their learning provider for career growth and training
    3. 2000+ certified and experienced trainers conduct trainings for various courses across the globe
    4. All our Courses are designed and developed under a tried and tested Unique Learning Framework that is proven to deliver 98.6% pass rate in first attempt
    5. Accredited, Approved and Recognized as a training organization, partner, education provider and examination center by globally renowned names like Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB, IIBA and others

Exam & Certification

  • How do I get certified in ITIL® Intermediate RCV qualification?

    To be eligible for the examination leading to the ITIL® Release, Control and Validation Certificate, the candidate must fulfill the following requirements:
    • Undertake at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
    • 2 to 4 years professional experience working in IT service management is highly desirable
    • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications.)
    • It is also recommended that candidates should complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL® Service Transition and ITIL® Service Operation core guidance in preparation for the examination, specifically Chapter 2: Service management as a practice.

FAQs

  • How do I enroll for the online training?

    You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

    1. Visa debit/credit card
    2. American express and Diners club card
    3. Master Card, or
    4. Through PayPal

  • What will I get along with this training?

    You will have access to the online e-learning and practice tests along with the training.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide money back guarantee for the training programs?

    Yes, we do provide money back guarantee for some of our training programs. You can contact support@simplilearn.com for more information.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Contact support@simplilearn.com for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

  • I am not able to access the online course. Whom should I contact for a solution?

    Please send an email to support@simplilearn.com. You can also chat with us to get an instant solution.

  • Who will be the trainer for the classroom training?

    Highly qualified and certified instructors with 20+ years of experience deliver classroom training.

  • How do I enroll for the classroom training?

    You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

    1. Visa debit/credit card
    2. American express and Diners club card
    3. Master Card, or
    4. Through PayPal

  • Where will be the training held?

    Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Email us at support@simplilearn.com. If you are looking for an instant support, you can chat with us too.

  • Do you provide transportation and refreshments along with the training?

    We do not provide transportation or refreshments along with the training.

  • What will I get along with this training?

    You will have access to the online e-learning and practice tests along with the training.

  • Can I change the city, place, and date after enrolling for any classroom training?

    Yes, you can change the city, place and date for any classroom training. However, a rescheduling fee is charged. For more information, please go through our Rescheduling Policy.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide money back guarantee for the training programs?

    Yes, we do provide money back guarantee for some of our training programs. You can contact support@simplilearn.com for more information.

  • Do you provide any course completion certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Do you provide any group discounts for classroom training programs?

    Yes, we have group discount packages for classroom training programs. Contact support@simplilearn.com to know more about the group discounts.

  • What is Prometric and what is its role?

    Thomson Prometric is a worldwide provider of computer based examinations. The ITIL® Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.

  • Do you provide PDUs after completing the training? How many hours of PDU certificate do I get after attending the training?

    Yes, we offer PDU certificate to candidates after successfully completing the training. You can earn 45 hours of PDU certificate after attending the training.

  • What is ITIL®?

    The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world.

    ITIL® is the best practice framework drawn from the public and private sectors internationally. It describes how IT resources should be planned, organized, delivered and supported to deliver business value. ITIL® is owned and maintained by the UK Office of Government Commerce (OGC).

  • What is an ITIL® qualification?

    ITIL® stands for: Information Technology Infrastructure Library.

    The ITIL® Certificates are designed as – IT Service Management – qualifications. These focus at professionals who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.

    This certification is best suited and practicable across all IT and ITES individuals.

  • What is APMG and why is it important?

    APMG-UK specializes in the accreditation and certification of organizations, processes and people, within a range of industries and management disciplines, APMG-UK is the UK arm of APMG-International. APMG is The Official Accreditor of the ITIL® portfolio.

  • Why should I choose Simplilearn for ITIL® and not others?

    1. We are one of the APMG accredited training providers; APMG is the official accreditor for ITIL®.
    2. We are pioneer in the field of blended model of training. Our trainers are Consultants who also deliver training. So, they bring in their real life examples, challenges and case studies to enhance learning experience of the participants.
    3. Our study methodology is experienced by aspirants across 108 countries. Our presentation is just a guideline for our ITIL® training workshop. The training is driven by the participants’ expertise in their own field, the problems they face and how best to solve these problems, with the ITIL®® framework in mind.
    4. We provide self-paced study material with anytime, anywhere access (i.e., e-learning content). The content is available 24 / 7 through our user friendly learning management system (LMS)
    5. We don’t “sell” training. We offer training programs which suit individual unique training needs. We work with our customers to select the right group (the experience and the background).
    6. We strive to ensure that our participants understand the concepts. We mix IT and non-IT examples to ensure that the concepts are understood by both IT and non-IT executives in our ITIL® training workshops.
    7. Our objective is to enable “learning through thought process”. We do not strive to push for certification. But certification is a definite by product by itself.
    8. Most economical training courses offered in the industry.

  • What does having ITIL® certifications mean?

    The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL® publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

  • What is the difference between V3 and 2011?

    Amongst the key changes, ITIL® 2011 is a wholesale shift towards a service-driven lifecycle approach and guidance which aims to be more prescriptive. The core disciplines of ITIL® V3 used to focus on “what” Service Support and Service Delivery should be done. Ten processes tightly defined ITIL® V3 around some of the main operational elements of running IT services. The Ten Original ITIL® V3 Processes:

    1. Finance Management
    2. Availability Management
    3. Capacity Management
    4. IT Service Continuity Management
    5. Service Level Management
    6. Change Management
    7. Service Asset & Configuration Management
    8. Release & Deployment Management
    9. Incident Management
    10. Problem Management
    ITIL® 2011 Processes expanded the original ten processes into 27 processes organized into five core areas Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Processes.

    The intent is to explain “how” more than just the “what” based approach of V3. ITIL® 2011 processes have expanded to cover the complete service management lifecycle and are closely aligned with ISO 20000.

    ITIL® V3 outlined what should be done to improve processes; ITIL® 2011 explains clearly how you should go about implementing the same. Another key ITIL® 2011 addition is demonstrating return on investment to the business. This was one of the most frequent requests from the industry consultations, carried out as part of the version three projects.

  • How do I get recognized in ITIL®?

    To get recognized in ITIL®, you need to achieve certification by taking an ITIL® examination through a recognized exam center. There are different levels of ITIL® certification based on varied career level.

  • What does ITIL® 2011 consists of?

    ITIL® 2011 consists of a library of five books:

    1. Service Strategy: Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers
    2. Service Design: Guidance to shape the way in which your service strategy will become a reality
    3. Service Transition: Guidance on the implementation of these services. Moving from the previous state to the new state
    4. Service Operation: Guidance on the day to day management and measurement of your services
    5. Continual Service Improvement: Guidance on how to periodically review your portfolio of services to ensure that they are as good as they can be and still of value you to your clients
    In addition, ITIL® is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.

  • Why should I get certified to ITIL® 2011?

    ITIL® 2011 provides:

    1. Increased user and customer satisfaction with IT services
    2. Improved service availability, directly leading to increased business profits and revenue
    3. Financial savings from reduced rework, lost time, improved resource management and usage
    4. Improved time to market for new products and services
    5. Improved decision making and optimized risk

  • I am already ITIL® V3 qualified how do I upgrade to 2011?

    Individuals with existing ITIL® V3 qualifications can use those qualifications as credits towards the Expert. They may find the credits or qualifications to attain to make them eligible for the current 2011 Bridging routes.

    Candidates who hold earlier ITIL® qualifications can update their knowledge and certification via a series of “bridging” courses, such as the Foundation Bridging Course. These courses will also earn a candidate credits towards the Expert Level.

  • Will the Practitioners and Managers qualification remain the same?

    No, the ITIL® qualification structure has completely changed and ITIL® managers and practitioners will be required to take a bridging course and exam in order to be eligible for the new ITIL® Diploma certificate.

    The courses and examinations for ITIL® managers and practitioners to bridge to ITIL® 2011 are still under discussion and are expected to be released over the coming few months by the examination board.

  • Which means of training is offered by Simplilearn for ITIL® courses?

    1. A blended model of training (Balanced Mix of classroom and online training) is used for better understanding
    2. ITIL® V3 Foundation standard course is online
    3. We also offer ITIL® practice tests for extensive self-study

  • Can Simplilearn deliver in house or onsite ITIL® training programs?

    Yes, we would be happy to arrange in-house or onsite ITIL® training program as requested by the corporates at discounted price. For corporate inquiry or in house training requirements please write to support@simplilearn.com with subject line as “ITIL® Corporate” or call our global support number.

  • Can I use only ITIL® Manuals to study?

    For Basic level foundation you can, as the ITIL® manuals contain mostly everything you need. However it is not recommended as interpretations of ITIL® may vary and can be different to that required or of the standard. Learning by an accredited course will save time and will give you a better understanding of the concepts.

    For the intermediate or diploma levels it is compulsory to attend an accredited training course.

  • Will I have to update my Foundation certification with the release of ITIL® 2011?

    Yes, if you hold an ITIL® foundation certificate from any of the previous versions of ITIL® you need to attend a one-day course with an examination in order to update it to an ITIL® 2011 qualification. This will be essential for anyone wishing to go for the higher levels of ITIL®.

  • I am already ITIL® V3 qualified how do I upgrade to 2011?

    Individuals with existing ITIL® V3 qualifications can use those qualifications as credits towards the Expert. They may find the credits or qualifications to attain to make them eligible for the current 2011 Bridging routes.

    Candidates who hold earlier ITIL® qualifications can update their knowledge and certification via a series of “bridging” courses, such as the Foundation Bridging Course. These courses will also earn a candidate credits towards the Expert Level.

  • Will the Practitioners and Managers qualification remain the same?

    No, the ITIL® qualification structure has completely changed and ITIL® managers and practitioners will be required to take a bridging course and exam in order to be eligible for the new ITIL® Diploma certificate.

    The courses and examinations for ITIL® managers and practitioners to bridge to ITIL® 2011 are still under discussion and are expected to be released over the coming few months by the examination board.

  • Which means of training is offered by Simplilearn for ITIL® courses?

    1. A blended model of training (Balanced Mix of classroom and online training) is used for better understanding
    2. ITIL® V3 Foundation standard course is online
    3. We also offer ITIL® practice tests for extensive self-study

  • Can Simplilearn deliver in house or onsite ITIL® training programs?

    Yes, we would be happy to arrange in-house or onsite ITIL® training program as requested by the corporates at discounted price. For corporate enquiry or in house training requirements please write to support@simplilearn.com with subject line as “ITIL® Corporate” or call our global support number.

  • Can I use only ITIL® Manuals to study?

    For Basic level foundation you can, as the ITIL® manuals contain mostly everything you need. However it is not recommended as interpretations of ITIL® may vary and can be different to that required or of the standard. Learning by an accredited course will save time and will give you a better understanding of the concepts.

    For the intermediate or diploma levels it is compulsory to attend an accredited training course.

  • Will I have to update my Foundation certification with the release of ITIL® 2011?

    Yes, if you hold an ITIL® foundation certificate from any of the previous versions of ITIL® you need to attend a one-day course with an examination in order to update it to an ITIL® 2011 qualification. This will be essential for anyone wishing to go for the higher levels of ITIL®.

  • How long do I have to wait for the results of my multiple choices CBT examinations?

    For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

  • For how long are the ITIL® 2011 qualifications valid for?

    ITIL® 2011 qualifications are not valid for a defined period and will not expire.

  • How can I specify how my name should be printed on the certificate?

    The form provided at the start of the examination session has a space is where you can specify exactly how your name should be printed on the certificate.

  • How much does it cost to sit for ITIL® examinations?

    If you are sitting in the examinations through an accredited training organization, the cost of the exams are generally included in the course fee. APMG-International uses a global pricing structure, so for those sitting exams at a public exam center, the cost is dependent on where the exams are being conducted.

    To find out the cost in your region, please contact the APMG-International Service Desk on servicedesk@apmg-international.com or you can write to us at support@simplilearn.com with subject line “ITIL® Examination”.

  • What are the pass marks for the ITIL® examinations?

    Pass marks for the ITIL® examinations are as follows:

    1. Foundation: You will need to score 26/40 (65%) to pass the foundation exam.
    2. Foundation Bridge: You will need to score 13/20 (65%) to pass the foundation bridge exam.
    3. Intermediates (inc. MALC): You will need to score 28/40 (75% to pass an intermediate exam.
    4. Managers Bridge: You will need to score 16/20 (80%) to pass the managers bridge exam.

  • What happens if I do not clear an exam?

    If you do not clear an examination; you can take part in another examination session, which is subject to a re-sit fee. This does not necessarily have to be at the same examination center.

    There is no limit to the number of times you can retake the examination.

    Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential re-sit costs when choosing the most appropriate training route.

  • What is the duration of the exam?

    The duration of the exam is 90 minutes.

  • What is the exam structure?

    The ITIL® Intermediate RCV exam consists of multiple choice questions with eight questions per paper and is closed book. A candidate has to get 28 marks out of an available 40 to pass (that is, 70%).
     
    The ITIL® Intermediate Exam can be taken online from any country or at a Local Test Centre such as Simplilearn. On registering for the exam, candidates will receive a confirmation email. After verification of their ITIL® credentials, candidates can schedule their exam online. For taking the exam online, a webcam is required.
     
    For the ITIL® credentials verifications, candidates are required to furnish a copy of their ITIL® Foundation certificate as well as the course completion certificate for the ITIL® Intermediate level training.

  • Are there any prerequisite certificates to be obtained before applying for the course?

    Candidates are required to furnish a copy of their ITIL® Foundation certificate during registration for the Intermediate level exam.

  • How does Simplilearn assure that the material and the training delivered are effective?

    Simplilearn follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.

  • Will I get a course completion certificate?

    On completing the ITIL® Intermediate RCV Certification Training from Simplilearn, you will get a course-completion certificate. The main certification can be obtained by appearing for the exam.

  • Is exam fee included in the course fee?

    Yes, exam fee is included in the course fee.

Reviews

This is a good course and it helped a lot to understand important ITIL concepts.

Very good and to the point training. The trainer had very good expertise & examples to illustrate.

Drop us a Query
Name *
Email *
Your Query *
Looking for a training for
Myself My team/organization
I agree to be contacted over email
1800-232-5454(9am-7pm)
We are looking into your query.
Our consultants will get in touch with you soon.
 
Group Buy

corporatesales@simplilearn.com

Knowledge Bank

Request for a custom quote

Please fill in the details and our inhouse support team will get back to you within 1 business day

Name*

Email*

Phone*

Course*
Company
Looking for*
Online license
training
Onsite
training
Online Virtual
training
Please select one of the above
Your Query
I agree to be contacted over mail
Please accept to proceed
/index/hidden/ - Never remove this line
  • Query