Leveraging Big Data for Business Intelligence

FAQs

• Are ther live sessions in this programme?

  Yes, there are optional live sessions with Univeristy of Cambridge Academics. For the Leveraging Big Data program, sessions will be help on Thursdays at 5:30pm.

  Please note:

  • The timings may be subject to change based on academic availability
  • These sessions are optional and do contribute to attendance or completion criteria but we strongly recommended that you attend these as they are an important part of the learning experience. The sessions are also recorded and uploaded onto the course within 24 hours of the session being held.

• How can I reach out for any help and support?

  General support queries: Learners can directly reach out to their admission counsellors or submit support requests via Unviersity of Cambridge contact form which ensures they are directed to the correct support team. The Technical support team operates Monday-Friday 9am-9pm UK time and will respond to all queries as soon as possible.
  
  We also encourage learners and prospective customers to refer to the Unviersity of Cambridge Help Centre, which includes a wide range of FAQs covering everything from course access to technical troubleshooting. This can be accessed at: https://uoconlinehelp.cambridge.org/hc/en-gb/

• How will I get a completion certificate?

  • On successful completion of the Course, the Univerisity of Cambridge Online will issue digital credentials to you provided you have completed all Course assignments within the dates specified in the Course, achieved the necessary passing grade, met any other criteria specified in the Course Specification, and all Fees due have been paid. 
  • These digital credentials will be sharable via social media
  • Certificates of achievement do not constitute a degree or other qualification from the University of Cambridge.

• What is the refund policy?

  Refund policy as levied by the Univeristy of Cambridge will be applicable here: 

  All refund requests must be in writing.

  Written refund request must be made within 14 days of registration - Full Refund

  (a) Written refund request made after 14 days but 28 days prior to class/cohort start date-  Eligible for Full refund

  (b) In case where University of Cambdrige reschedules the cohort, the learner has 14 days from the date of reschedule intimation to request for a full refund in writing        

• What is the Deferral Policy?

  Deferring a Course. After purchasing the Course, you may contact Cambridge to ask for deferment to a later Course subject the following conditions. You acknowledge that:

  (a) Deferments to a later Course may only be made before the current Course has reached its half way point;

  (b) Any requested deferment must be to a Course which starts within 12 months of the start date of the Course originally booked;

  (c) Deferment to a later Course is only permitted once and is subject to availability of other courses scheduled at the University’s discretion;

  (d) If you have deferred to a later Course you will not be entitled to cancel the Course and receive a refund. However, if we cancel the later Course then you will have a right to receive a refund.

  (e) In the event that the cost of the deferred Course is higher than the cost of the Course you originally booked, we may offer you the deferred Course for the same cost as the Course originally booked without any additional cost to you. You will not receive a refund of any price difference if the cost of the deferred Course is lower than the cost of the Course you originally booked; and

  (f) Any variation of Course dates will be at our discretion and we cannot guarantee that a Course will be run again in the future.

• What are the terms and conditions of the programme?

  The terms and conditions of Univeristy of Cambridge Online will superscede Simplilearn’s TnC. Please find the relevant links here:
  • Terms of Purchase: https://advanceonline.cam.ac.uk/terms-of-purchase
  • Other course-related policies: https://advanceonline.cam.ac.uk/policies