Case Study: Driving Talent-Led Digital Transformation in Telecom

Company Background

A leading global telecom and technology enterprise launched a workforce transformation initiative to evolve from a traditional telecom provider into a digital solutions powerhouse. With a strong focus on employee growth, the organization partnered with Simplilearn to create scalable learning opportunities supporting technical and non-technical talent.

Empowering employees through upskilling and reskilling is key to executing large-scale digital strategies. The company recognized that to lead in the digital-first era, it needed a future-ready workforce capable of managing cutting-edge tools and taking on critical, evolving roles. This approach reinforced its employee-first philosophy while ensuring long-term business agility.

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Training Objective

The organization required a structured, scalable approach to skilling talent across levels and departments to enable this digital-first transformation.

Corporate training is needed to cover role-based pathways, ensure hands-on familiarity with in-house AI tools, and support employees regardless of their technical background. The objective was to enable seamless talent mobility and future-proof the organization’s core capabilities.

• Build a “Digital First” customer experience strategy backed by a skilled workforce.
  
  
• Launch reskilling and upskilling programs aligned with evolving business-critical roles.
  
  
• Create ongoing, offline engagement opportunities to promote continuous learning.

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Simplilearn Learning Solution

The company collaborated with Simplilearn to establish a digital skilling ecosystem tailored to internal frameworks and tools.

Simplilearn delivered a combination of structured learning journeys, mapped to job roles and proficiency levels, supported by customized AI training programs built around tools already used within the organization. The solution empowered both technical and non-technical teams through real-world applications and continuous assessments.

• Established a comprehensive Tech Academy with multiple skill accelerators including Full Stack, Cloud, and DevOps.
  
  
• Aligned every skill accelerator with five defined proficiency levels (Beginner to Master), matched to organizational roles.
  
  
• Delivered tailored AI programs using tools like GitHub Copilot and Microsoft Copilot, with pre-and post-assessments to measure impact.
  
  

Learning Outcomes

The training initiative delivered measurable business impact while enhancing employee confidence, engagement, and cross-functional mobility.

• Over 80,000 live learning hours were completed across more than 50 cohorts, reinforcing consistency and scale.
• More than 4,000 hands-on projects were executed, enabling the practical application of skills in real-world contexts.
• The initiative achieved an NPS of 82, indicating strong learner satisfaction and alignment with business goals.
• What began with 100 learners in 2020 has now scaled to over 2,000 participants, reinforcing the long-term value of structured internal skilling.

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Conclusion

This talent-first approach to digital transformation showcased how a telecom leader could successfully evolve its workforce through structured, AI-aligned learning. With Simplilearn’s support, the organization created a scalable, role-based skilling model that empowered its teams and accelerated business outcomes. The success of this initiative reinforces the value of investing in employees to drive future-ready capabilities across the enterprise.

Organizations embracing AI-driven personalization and immersive simulations are elevating leadership development from training to transformation, ensuring their leaders are ready for the challenges of tomorrow.

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