Data Science & Analytics in ITSM: Trends, Career Opportunities & Much More

About the Webinar

Today, businesses are racing to create innovative products/offerings that meet and exceed customer expectations in a highly-connected and digital world. From simultaneous global launches to shorter release timelines, and the increased pressure to stand out from the crowd, the role of product marketer is more important than ever.

Join us on Thursday, October 1, 2020, at 9 PM IST (8:30 AM PDT) for a talk by Amol Mahamuni, Program Director, Data Science, Cognitive Solution Dev, GTS labs, IBM India.  Amol will give you insights into how IT Service Management is evolving and how data science and analytics is shaping that evolution:

  • How have ITSM and the service industry changed over the years, specifically in terms of data and its applications?
  • How has the pandemic affected the functions?
  • Is Data a common denominator in solving/tackling these challenges? If so how?
  • How can Data Scientists and Analysts play a role here?

The live webinar will include a Q&A with Amol.  (If you register and can’t make the live webinar, we will send you a link to the recording after the event.)

About the Speaker

Amol Mahamuni is an IIT Varanasi graduate and seasoned executive with an excellent record of technical and business management responsibilities in a career spanning more than 33 years.  He leads a Data Science practice at IBM GTS Lab that involves cognitive solution development. He has played a key role in infrastructure management, Cognitive Automation portfolio development, and IBM’s services platform development.

At GTS Analytics, he leads a Data Science practice to build analytics solutions for IBM's Infrastructure management business, which involves predictive insights, cognitive machine learning model development, and AI solutions for IBM GTS (AI powered Cloud Migration, Edge IT Computing, Analytics on Demand).  In the cognitive automation development for IBM services management portfolio, he led a M&E team of over 1,000 SMEs for 24x7 Fortune 500 global businesses.

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Simplilearn is one of the world’s leading providers of online training for Digital Marketing, Cloud Computing, Project Management, Data Science, IT, Software Development, and many other emerging technologies.

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