Course Advisor

  • Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

Learning path

Course 1
ITIL® Intermediate CSI Certification Training

ITIL® Intermediate CSI

The ITIL® Intermediate Continual Service Improvement (CSI) certification will showcase your ability to apply principles, methods, techniques, and best practice elem ents of metrics-driven continual improvement within the ITIL service lifecycle. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunities. ...Know More Less

Accredited By APMG v1

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Course 2
ITIL® Intermediate SD Certification Training

ITIL® Intermediate SD

The ITIL® Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category and is designed to expose you to the archi tectures, processes, policies, and documentation of IT service management. You will learn to organize, implement and improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework. We’ve developed this course to help you pass the ITIL Intermediate SD exam on your first attempt. ...Know More Less

Accredited By APMG v1

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Course 3
ITIL® Intermediate SO Certification Training

ITIL® Intermediate SO

This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enabl e responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases. ...Know More Less

Accredited By APMG v1

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Course 4
ITIL® Intermediate SS Certification Training

ITIL® Intermediate SS

The ITIL® Intermediate Service Strategy (SS) certification will establish your ability to effectively perform planning, design, development, and implementation of I T service management. You’ll learn to identify challenges, risks, and critical success factors in the IT services lifecycle and create and operate customer-focused ITIL service strategies. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification. ...Know More Less

Accredited By APMG v1

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Course 5
ITIL® Intermediate ST Certification Training

ITIL® Intermediate ST

ITIL® Intermediate ST Certification is a key qualification for the ITIL Service Lifecycle training that will help you plot your course as an expert IT professional. The certification demonstrates your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services. You will learn how service transition can be applied to other stages of the service lifecycle and its impact on decisions during service strategy and service operations. ...Know More Less

Accredited By APMG v1

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Course 6
ITIL® Managing across the Lifecycle (MALC) Certification Training

ITIL® Managing Across The Lifecycle (MALC)

As the final module within the ITIL Service Lifecycle training, the ITIL® Managing Across the Lifecycle (MALC) course will establish your ability to integrate servi ce management processes across the full spectrum of IT practices. You’ll learn to define management objectives, purposes and functions; implement and improve service capabilities, and manage governance within the ITIL framework – the standard that sets international quality benchmarks for IT professionals around the world. ...Know More Less

Accredited By APMG v1

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Master's Program Certificate
  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.