About the Program

  • What are the course objectives?

    The ITIL® framework was developed as a source of best practices in Service Management and is used by organizations worldwide to establish and improve their IT operations. This course will guide you in the five lifecycle phases including service strategy, service design, service transition, service operation and continual service improvement.

    With 70+ hours of high quality e-learning content, simulation exams, and 22 credits, this course will put you on the path to becoming an ITIL expert.

  • Why should I become an ITIL Lifecycle Expert?

    ITIL Lifecycle Expert certification demonstrates your advanced understanding of the ITIL service management lifecycle, a critical skillset in the evolving and increasingly important world of IT.  Certified ITIL experts earn as much as 40% more than their noncertified peers, and annual salaries range from $96,000 to $129,000 USD.

  • Who should take this course?

    Having a solid understanding of the ITIL Lifecycle is invaluable for professionals in IT Service Management, including:
    • CIOs, CTOs
    • Supervisory Staff, Team Leaders
    • Architects, Planners and Designers
    • IT Consultants, IT Audit Managers and IT Security Managers
    The ITIL Lifecycle Expert course is also highly recommended for those who aspire to take on a management role.

  • How do I become ITIL Expert?

    You need to earn 2 credits from ITIL Foundation, 17 credits from ITIL Intermediates and 5 credits from MALC to become an ITIL Expert.

     

    Course Exam Credits
    ITIL Foundation Score > 65% 2
    ITIL Intermediate CSI Score > 70% 3
    ITIL Intermediate SD Score > 70% 3
    ITIL Intermediate SO Score > 70% 3
    ITIL Intermediate SS Score > 70% 3
    ITIL Intermediate ST Score > 70% 3
    ITIL Intermediate MALC Score > 70% 5

Contact Us

1-844-842-4145

( Toll Free )

Course Advisor

  • Manuel W Lloyd

    Manuel W Lloyd

    Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

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Learning Path

  • Course 1

    ITIL® Intermediate CSI

    The ITIL® Intermediate Continual Service Improvement (CSI) certification will showcase your ability to apply principles, methods, techniques, and best practice elements of metrics-driven continual improvement within the ITIL service lifecycle. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunities.

    Read More
  • Course 2

    ITIL® Intermediate SD

    The ITIL® Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category and is designed to expose you to the architectures, processes, policies, and documentation of IT service management. You will learn to organize, implement and improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework. We’ve developed this course to help you pass the ITIL Intermediate SD exam on your first attempt.

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  • Course 3

    ITIL® Intermediate SO

    This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.

    Read More
  • Course 4

    ITIL® Intermediate SS

    The ITIL® Intermediate Service Strategy (SS) certification will establish your ability to effectively perform planning, design, development, and implementation of IT service management. You’ll learn to identify challenges, risks, and critical success factors in the IT services lifecycle and create and operate customer-focused ITIL service strategies. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification.

    Read More
  • Course 5

    ITIL® Intermediate ST

    ITIL® Intermediate ST Certification is a key qualification for the ITIL Service Lifecycle training that will help you plot your course as an expert IT professional. The certification demonstrates your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services. You will learn how service transition can be applied to other stages of the service lifecycle and its impact on decisions during service strategy and service operations.

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  • Course 6

    ITIL® Managing across the Lifecycle (MALC)

    As the final module within the ITIL Service Lifecycle training, the ITIL® Managing Across the Lifecycle (MALC) course will establish your ability to integrate service management processes across the full spectrum of IT practices. You’ll learn to define management objectives, purposes and functions; implement and improve service capabilities, and manage governance within the ITIL framework – the standard that sets international quality benchmarks for IT professionals around the world.

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  • Master's Program Certificate

Reviews

  • Sriram Krishnamurthy

    Sriram Krishnamurthy

    Lead Distribution Consultant at AG Jeans

    The ITIL Expert Lifecycle Stream Program has given me a better understanding of ITIL process. I’ve learned new techniques and metrics that will help me to streamline, improve and add a process.The training material is extremely thorough and well-planned out. Thank you Simplilearn!

  • Vikas D Pandey

    Vikas D Pandey

    Senior Project Manager at Atos (I) Pvt Ltd

    With the knowledge and skills gained from Simplilearn’s training, I am able to implement the methodologies in Incident & Change Management at various stages of our project. I now guide my team using the global practices of ITIL and this has resulted in a lift in the quality of services offered to our clients.

  • Sameer Marathe

    Sameer Marathe

    Project Manager at Atos

    Simplilearn provided good online study material. It was informative and easy to understand. The certification training took me from Project Manager to a senior position along with a good hike. Overall Simplilearn a good platform to provide the online training. Thank you Simplilearn!

  • Rajen Ghosh

    Rajen Ghosh

    Network Senior Manager, Network Convergence Support at DELL Noida

    I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!

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FAQs

  • How do I enroll online?

    You can enroll for the ITIL Lifecycle Expert Master’s Program through our website and make an online payment using any of the following options:
     

    • Visa debit/credit card
    • American Express and Diners Club cards
    • Master Card
    • PayPal
    Once the online payment is processed, you will automatically receive a payment receipt and access information via email.

  • What do I get with the Master’s Program?

    You will receive access to e-learning content for all courses included in the learning path as well as access to exclusive forums moderated by faculty and industry experts.

  • Where and how can I access the e-learning content?

    Once you register with us for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email will guide you through the process.

  • I am not able to access the online courses. Whom should I contact for a solution?

    Please raise a request through Help & Support. You can also chat with us to get an instant solution.

  • Do you provide money back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.

  • Is exam fee included with this course?

    Yes. Exam fee is included for the all the intermediate module courses included in the learning path.

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

  • Who are our instructors and how are they selected?

    All of our highly qualified trainers are industry experts with at least 10-12 years of relevant teaching experience. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.