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Course description

  • What are the course objectives?

    ITIL Intermediate Service Strategy (SS) certification training from Simplilearn will furnish you with the expertise to implement the principles and processes in IT service management and ensure you pass the ITIL SS certification exam in your first attempt. The course is both a free-standing qualification and a key module in the ITIL Intermediate Lifecycle Stream for IT service management. This training will test and validate your knowledge of IT service management strategies and best practices as documented in the ITIL Service Strategy publication.

  • What skills will you learn?

    By the end of ITIL Intermediate SS certification training you will be able to:
    • Understand the purpose, principles and processes in service strategy
    • Explain governance in terms of service strategy
    • Identify how to organize IT activities and operations for service strategy
    • Define the technological considerations in service strategy
    • Perform the implementation of service strategy
    • Identify challenges, critical success factors and risks
    • Create and operate customer-focused ITIL service strategies
    • Show how service strategy may be implemented to enhance the quality of IT service management within an organization

  • Who should take this course?

    ITIL Intermediate SS certification is an essential requirement for professionals who need to master management-level concepts, core principles and supporting activities within service strategy. This certification is most suited for:
    • Chief Information Officers (CIOs)/Chief Technology Officers (CTOs)
    • IT managers, team leaders and service designers
    • IT architects, planners, consultants, audit managers and security managers
    • ITSM trainers involved in the ongoing management, coordination and integration of strategic activities within the service lifecycle
    • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
    • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy
    • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
    • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
    • Individuals seeking progress toward the ITIL Master’s Certificate in IT Service Management for which the ITIL Expert is a prerequisite

Course preview

  • ITIL® Intermediate SS
    • Learning Unit 00 - Introductory Lesson 51:14
      • 0.1 ITIL® 2011 LIFECYCLE Module01:20
      • 0.2 Agenda01:10
      • 0.3 Objective00:24
      • 0.4 ITIL® 2011 Introduction01:01
      • 0.5 ITIL® 2011 Intermediate00:51
      • 0.6 ITIL - Qualification Criteria02:02
      • 0.7 Definition of Service Lifecycle00:51
      • 0.8 Definition of Service Capability00:48
      • 0.9 Difference between Lifecycle and Capability Modules00:37
      • 0.10 Managing Across the Lifecycle00:50
      • 0.11 Accreditation Institute00:44
      • 0.12 SS Course Description00:48
      • 0.13 Course Objective01:04
      • 0.14 Target Candidate00:42
      • 0.15 Target Candidate - Cont01:42
      • 0.16 Exam Pre-requisites01:16
      • 0.17 ITIL® 2011 SS Exam Format01:11
      • 0.18 EXAM TIPS00:22
      • 0.19 Course Outline02:58
      • 0.20 Quiz00:56
      • 0.21 Foundation Basics00:19
      • 0.22 What is ITIL ?01:23
      • 0.23 Benefits of ITIL00:51
      • 0.24 The ITIL 2011 Lifecycle02:09
      • 0.25 Service and Service Management ?01:30
      • 0.26 Service Strategy - Purpose02:12
      • 0.27 Service Strategy - Key Processes00:45
      • 0.28 Service Strategy - Basics01:33
      • 0.29 Service Strategy - Basics00:54
      • 0.30 Service Strategy - Basics01:04
      • 0.31 Service Strategy - Basics00:43
      • 0.32 Service Design - Purpose and Objectives02:26
      • 0.33 Service Design - Basics00:54
      • 0.34 Service Design - Key Processes00:37
      • 0.35 Service Design - Basics01:04
      • 0.36 Service Transition Purpose01:20
      • 0.37 Service Transition - Key Principles00:55
      • 0.38 Service Transition - Key Processes01:09
      • 0.39 Service Transition - Key Roles and Responsibilities01:05
      • 0.40 Service Operations - Purpose00:50
      • 0.41 Service Operations - Key Functions and Processes01:00
      • 0.42 Service Operations - Value to Business00:48
      • 0.43 Continual Service Improvements - Purpose01:00
      • 0.44 Continual Service Improvements - Basics01:55
      • 0.45 Key Links, Inputs and Outputs of the Service Lifecycle Stages01:11
      • 0.46 Quiz
    • Learning Unit 01 - Introduction to Service Strategy 06:24
      • 1.1 Learning Unit 01 - Introduction to Service Strategy00:29
      • 1.2 Overview01:46
      • 1.3 Overview02:47
      • 1.4 Why Service Strategy at the Core ?01:22
      • 1.5 Quiz
    • Learning Unit 02 - Service Management as a Practice 41:03
      • 2.1 Learning Unit 02 - Service Management as a Practice00:32
      • 2.2 Learning Unit Objectives00:38
      • 2.3 Services02:34
      • 2.4 Service Management, IT Service Management and Service Providers01:31
      • 2.5 Service Providers Types and Stakeholder in Service Management05:39
      • 2.6 Concept of Utility and Warranty (Value Creation)01:53
      • 2.7 Key Concepts - 102:52
      • 2.8 Key Concepts - 202:22
      • 2.9 Key Concepts - 302:13
      • 2.10 Process Characteristics01:24
      • 2.11 Process Model02:36
      • 2.12 What is a Service Portfolio ?03:27
      • 2.13 The Service Portfolio and its contents00:32
      • 2.14 Basic Concepts Knowledge Management and SKMS01:57
      • 2.15 Governance and Management Systems01:42
      • 2.16 The Deming Cycle - PDCA01:31
      • 2.17 Specialization and Coordination across the lifecycle01:53
      • 2.18 Integration Across Service lifecycle01:50
      • 2.19 Integration Across Lifecycle - FAQ's01:26
      • 2.20 Process Integration - Characteristics01:46
      • 2.21 Summary00:45
      • 2.22 Quiz
    • Learning Unit 03 - Service Strategy Principles 2:02:49
      • 3.1 Learning Unit 03 - Service Strategy Principles00:29
      • 3.2 Learning Unit Objectives00:39
      • 3.3 Fundamental Aspects of Strategy04:50
      • 3.4 The Four P's of Strategy02:54
      • 3.5 Four P's of Strategy - Cont02:46
      • 3.6 Four P's of Strategy - Cont02:31
      • 3.7 Strategic Plans results in patterns00:54
      • 3.8 Customer and Services03:29
      • 3.9 Types of IT Services (Internal and External Services)01:37
      • 3.10 Core, Enabling, or Enhancing Services01:28
      • 3.11 Value - Characteristics03:11
      • 3.12 Customer's Perception of Value03:05
      • 3.13 Value Added and Value realized03:07
      • 3.14 "Value Added" to "Value realized00:28
      • 3.15 Effects of Utility and Warranty on Service04:42
      • 3.16 Combined effects of Utility and Warranty02:52
      • 3.17 Value of a Service in terms of return on asset for customer01:18
      • 3.18 Utility and Warranty - Communicating Utility02:16
      • 3.19 Utility and Warranty - Communicating Warranty and Combined effects04:32
      • 3.20 Customer Assets, Service Assets and Strategic Assets03:16
      • 3.21 Service Management Optimizes the performance of service asset01:25
      • 3.22 How Service Management Enables Business Outcomes00:26
      • 3.23 How Service Provider Enables a Business Unit's Outcomes02:15
      • 3.24 Customer Assets, Service Assets and Strategic Assets - Cont01:15
      • 3.25 Service Providers - Types I, II and III - Internal(I), Shared(II) and External Service Providers(III)02:35
      • 3.26 Service Provider - Type II provider02:15
      • 3.27 Service Provider - Type III Providers02:12
      • 3.28 How to define Service - Steps07:32
      • 3.29 How to define Service - Steps - Cont02:52
      • 3.30 Strategies for Customer Satisfaction - Kano Model01:16
      • 3.31 The Kano Model and Service Attributes05:31
      • 3.32 Service Economic dynamics (External Service Providers)01:01
      • 3.33 Service Economic dynamics (Internal Service Providers)01:36
      • 3.34 Return on Investment02:57
      • 3.35 ROI - Different Considerations02:01
      • 3.36 Return on Investment - Business Case01:24
      • 3.37 Pre - Programmed ROI(Techniques for quantitatively analyzing an investment in service management)03:36
      • 3.38 Return on Investment - Pre - Programmed ROI - NPV decisions01:58
      • 3.39 Service Economics Return on Investment - Pre - Programmed ROI - NPV decisions01:32
      • 3.40 Post - Programmed ROI (Techniques for retro actively analyzing an investment in Service mgnt)04:05
      • 3.41 Post Programmed ROI Forecast Analysis01:25
      • 3.42 Service Economics : Business Impact Analysis (BIA)02:12
      • 3.43 Sourcing Strategy : Sourcing Structures01:43
      • 3.44 Sourcing Strategy : Multi - Vendor Sourcing02:00
      • 3.45 Sourcing Strategy : Service - Provider Interfaces (SPI)02:23
      • 3.46 Sourcing Strategy : Sourcing Governance02:22
      • 3.47 Service Structures in the Value Network01:47
      • 3.48 Service Structures in the Value Network - Using Value Network01:54
      • 3.49 Inputs from other Lifecycle's02:00
      • 3.50 Outputs to other Lifecycle's01:22
      • 3.51 Recommended Approaches00:25
      • 3.52 Critical Success Factors01:03
      • 3.53 Summary00:52
      • 3.54 Exercises00:10
      • 3.55 Exercise 1 : Identify fields from "1-6" and Elaborate the Importance of SKMS00:21
      • 3.56 Exercise 2 : Identify Value Characteristics00:42
      • 3.57 Quiz
    • Learning Unit 04 - Service Strategy Processes 4:37:54
      • 4.1 Learning Unit 04 - Service Strategy Processes01:03
      • 4.2 Learning Unit 4.1 - Strategy Management For IT Services00:08
      • 4.3 Learning Unit Objectives00:56
      • 4.4 Purpose and Objectives01:43
      • 4.5 Scope and Value03:57
      • 4.6 The Scope of Strategy Management Process00:21
      • 4.7 Strategic Analysis of Customer Portfolio01:50
      • 4.8 Process Flow for Strategy Management01:40
      • 4.9 Process Flow for Strategy Management00:30
      • 4.10 Strategic Assessment01:40
      • 4.11 Steps for Strategic Assessment04:00
      • 4.12 Strategy Generation - Evaluation and Selection07:23
      • 4.13 Strategy Execution02:21
      • 4.14 Activities - Strategy Execution06:06
      • 4.15 Measurement and Evaluation00:30
      • 4.16 Strategy Management for Internal IT Service Providers02:10
      • 4.17 Strategy Management for Internal IT Service Providers - Cont02:09
      • 4.18 Information Management - Overview of the main sources01:48
      • 4.19 Inputs and Outputs01:44
      • 4.20 Triggers and Interfaces03:11
      • 4.21 Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)03:52
      • 4.22 Challenges01:13
      • 4.23 Risks02:18
      • 4.24 Summary00:43
      • 4.25 Learning Unit 4.2 - Service Portfolio Management00:08
      • 4.26 Learning Unit Objectives01:04
      • 4.27 Service Portfolio Management02:01
      • 4.28 Service Portfolio Management01:57
      • 4.29 Key Concepts01:51
      • 4.30 Key Concepts - Cont02:12
      • 4.31 Key Concepts - Cont01:20
      • 4.32 Service Portfolio and Service Catalogue00:58
      • 4.33 Service Portfolio and Service Catalogue02:56
      • 4.34 Key Concepts - Cont01:39
      • 4.35 Key Concepts - Cont03:22
      • 4.36 Process Activities - 4 Main Phases03:23
      • 4.37 Process Activities - 4 Main Phases01:23
      • 4.38 Process Activities - Process Initiation02:58
      • 4.39 Process Activities - Define03:22
      • 4.40 Process Activities - Analyse01:41
      • 4.41 Prioritizing Service Investments02:20
      • 4.42 Value - To - Cost01:37
      • 4.43 Process Activities - Approve04:22
      • 4.44 Process Activities - Service Charter01:23
      • 4.45 Process Activities - Service Charter02:25
      • 4.46 Process Activities, Methods and Techniques02:38
      • 4.47 Triggers02:00
      • 4.48 Inputs, Outputs and Interfaces04:21
      • 4.49 Information Management01:13
      • 4.50 Critical Success Factors and KPI's03:08
      • 4.51 Challenges01:26
      • 4.52 Risks01:03
      • 4.53 Summary00:36
      • 4.54 Learning Unit 4.3 - Financial Management for IT Services00:16
      • 4.55 Learning Unit Objectives00:57
      • 4.56 Financial Management for IT Services01:23
      • 4.57 Financial Management for IT Services02:15
      • 4.58 Financial Management for IT Services - Value to Business01:55
      • 4.59 Enterprise Financial Management Policies04:21
      • 4.60 Compliance01:37
      • 4.61 Major Inputs, Outputs and Activities of Financial Management for IT Services01:11
      • 4.62 Major Inputs02:47
      • 4.63 Major Outputs03:33
      • 4.64 Process Activities, Methods and Techniques - Accounting01:49
      • 4.65 Accounting : Cost Models02:22
      • 4.66 Cost Models - Cost by IT Organization Model02:06
      • 4.67 Cost By Service00:44
      • 4.68 Cost Models - Cost by Service02:09
      • 4.69 Cost By Customer, Cost By location01:13
      • 4.70 Cost by Customer and Cost by location02:32
      • 4.71 Hybrid Cost Models01:23
      • 4.72 Cost Model - Hybrid Cost Model01:03
      • 4.73 Accounting : Cost Centre's and Cost Units00:06
      • 4.74 Accounting : Cost Types and Cost Elements02:48
      • 4.75 Accounting : Cost Classification02:59
      • 4.76 Accounting - Activities - Chart Of Accounts, Analysis, Reporting and Action Plans03:19
      • 4.77 Process Activities, Methods and Techniques - Budgeting02:34
      • 4.78 Budgeting - Activities03:08
      • 4.79 Process Activities, Methods and Techniques - Charging02:11
      • 4.80 Charging - Activities07:27
      • 4.81 Inputs, Outputs, Triggers03:21
      • 4.82 Interfaces03:17
      • 4.83 Information Management01:09
      • 4.84 Critical Success Factors and Key Performance Indicators02:49
      • 4.85 Challenges01:40
      • 4.86 Risks01:13
      • 4.87 Summary00:28
      • 4.88 Learning Unit 4.4 - Demand Management00:15
      • 4.89 Learning Unit Objectives00:43
      • 4.90 Purpose and Objectives02:39
      • 4.91 Scope00:25
      • 4.92 Value to Business01:08
      • 4.93 Demand Management Activities01:43
      • 4.94 Difference between Demand Management and Capacity Management01:45
      • 4.95 Supply and Demand - Correlation01:47
      • 4.96 Demand Management through the Lifecycle02:09
      • 4.97 Sources of Demand Forecasting00:58
      • 4.98 Patterns of Business Activity02:25
      • 4.99 User Profiles, Activity Based Demand Management01:54
      • 4.100 Activity Based Demand Management - Examples01:10
      • 4.101 Process Activities, Methods and Techniques02:15
      • 4.102 Inputs and Outputs01:38
      • 4.103 Interfaces02:52
      • 4.104 Interfaces - Cont02:04
      • 4.105 Triggers00:59
      • 4.106 CSF and KPI's02:53
      • 4.107 Challenges and Risks01:13
      • 4.108 Summary00:40
      • 4.109 Learning Unit 4.5 - Business Relationship Management00:17
      • 4.110 Learning Unit Objectives00:55
      • 4.111 Purpose - Two Fold02:07
      • 4.112 Objectives01:37
      • 4.113 Scope02:23
      • 4.114 Value to Business02:25
      • 4.115 Relationship with other Service Management Processes01:48
      • 4.116 Business Relationship Management Vs Business Relationship Manager02:08
      • 4.117 Customer Portfolio03:14
      • 4.118 Conflicts - Customers and Users ???02:10
      • 4.119 Service Requirements03:19
      • 4.120 Business relationship management activities01:08
      • 4.121 Nature of the Business Relationship Management Process03:02
      • 4.122 BRM Process through the life cycle03:12
      • 4.123 Interfaces - Life cycle09:32
      • 4.124 Triggers00:43
      • 4.125 Inputs00:48
      • 4.126 Outputs00:26
      • 4.127 Interfaces - Other Processes04:56
      • 4.128 Information Management01:29
      • 4.129 CSF and KPI's02:41
      • 4.130 Challenges01:29
      • 4.131 Risks 01:31
      • 4.132 Summary00:36
      • 4.133 Exercises00:06
      • 4.134 Exercise 1 : Demand Management Activities00:57
      • 4.135 Exercise 2 : Challenges - Strategy Mangement for IT Services01:12
      • 4.136 Quiz
    • Learning Unit 05 - Service Strategy, Governance, Architecture and ITSM Implementation Strategies 53:53
      • 5.1 Learning Unit 05 - Service Strategy, Governance, Architecture and ITSM Implementation Strategies01:04
      • 5.2 Learning Unit Objectives00:51
      • 5.3 Service Strategy - Governance03:11
      • 5.4 Difference between Governance and Management01:13
      • 5.5 Governance Framework and IT Governance01:34
      • 5.6 How is Corporate governance of IT defined, fulfilled and enforced ?01:08
      • 5.7 How does service strategy relate to governance ?01:49
      • 5.8 Setting the strategy, policies and plans01:43
      • 5.9 Direct - Activities00:56
      • 5.10 Monitor - Areas00:56
      • 5.11 Establishing and Maintaining a Service Management System02:27
      • 5.12 IT Service Strategy and the Business01:18
      • 5.13 Using Strategy to achieve balance01:47
      • 5.14 IT Service Strategy and the Business - Integrated Patterns01:52
      • 5.15 IT Service Strategy and Application Development02:03
      • 5.16 Creating a strategy for Implementing SM Processes - Types of Service Mangement Implementations04:19
      • 5.17 Strategies for Organization's02:49
      • 5.18 Implementation Strategy - Defining a Vision and Mission for the SM Implementation02:05
      • 5.19 Defining the Vision and Mission - Steps04:28
      • 5.20 Service Management Assessment02:50
      • 5.21 Service Management Assessment - Variables03:52
      • 5.22 Objective for Implementing Service Management03:38
      • 5.23 Preparing a business case02:31
      • 5.24 The Project Charter - Contents01:44
      • 5.25 Go or No Go - Decision - Factors01:03
      • 5.26 Summary00:42
      • 5.27 Quiz
    • Learning Unit 06 - Organizing for Service Strategy 41:12
      • 6.1 Learning Unit 06 - Organizing for Service Strategy00:45
      • 6.2 Learning Unit Objectives00:40
      • 6.3 Organizational Development01:30
      • 6.4 5 Stages of Organizational Development03:32
      • 6.5 5 Stages of Organizational Development - Cont01:16
      • 6.6 Deciding on a Structure03:22
      • 6.7 Organizational Departmentalization01:26
      • 6.8 Organizing for Service Strategy - Organizational Design00:39
      • 6.9 Organizational Design Steps00:57
      • 6.10 Organizing for Service Strategy - Organizational Culture02:31
      • 6.11 Organizing for Service - Strategy Functions01:14
      • 6.12 Roles - Generic Service Owner Roles02:49
      • 6.13 Roles - Generic Process Owner Role01:35
      • 6.14 Roles - Generic Process Manager Role01:29
      • 6.15 Roles - Generic Process Practitioner Role01:16
      • 6.16 Roles - Strategy Management for IT Service Roles01:37
      • 6.17 Roles - Strategy Management for IT Service Roles01:50
      • 6.18 Roles - Service Portfolio Management Roles01:31
      • 6.19 Roles - Business Relationship Management Roles02:00
      • 6.20 Roles - Business Relationship Management Roles00:28
      • 6.21 Roles - Financial Management for IT services roles02:22
      • 6.22 Roles - Demand Management Roles01:25
      • 6.23 Competence and Training01:37
      • 6.24 Attributes Required01:10
      • 6.25 Responsibility Model - RACI01:30
      • 6.26 Summary00:41
      • 6.27 Quiz
    • Learning Unit 07 - Technology Considerations 18:30
      • 7.1 Learning Unit 07 - Technology Considerations00:29
      • 7.2 Learning Unit Objectives00:30
      • 7.3 Service Automation02:15
      • 7.4 Service Automation - Cont03:06
      • 7.5 Instrumentation Techniques00:48
      • 7.6 Characteristics Of Good Service Interfaces02:00
      • 7.7 Types Of Technology Encounters - Froehle and Roth, 200402:45
      • 7.8 Service Interfaces03:06
      • 7.9 Tools For Service Strategy02:58
      • 7.10 Summary00:33
      • 7.11 Quiz
    • Learning Unit 08 - Implementing Service Strategy 21:23
      • 8.1 Learning Unit 08 - Implementing Service Strategy00:27
      • 8.2 Learning Unit Objectives00:31
      • 8.3 Implementing Service Strategy - Implementation through the lifecycle01:59
      • 8.4 Service Strategy Implementation activities following a lifecycle approach04:25
      • 8.5 Designing Service Strategy01:21
      • 8.6 Transitioning Service Strategy01:42
      • 8.7 Operating and Continual Improvement of Service Strategy - Activities01:55
      • 8.8 Impact of Service Strategy on other Stages03:43
      • 8.9 Key importance with Other Lifecycle Phases04:50
      • 8.10 Summary00:30
      • 8.11 Quiz
    • Learning Unit 09 - Challenges, Critical Success Factors and Risks 06:09
      • 9.1 Learning Unit 09 - Challenges, Critical Success Factors and Risks00:24
      • 9.2 Learning Unit Objectives00:14
      • 9.3 Challenges and Risks04:06
      • 9.4 Critical Success Factors01:13
      • 9.5 Summary00:12
      • 9.6 Quiz
    • Learning Unit 10 - Summary and Directed Studies 00:50
      • 10.1 Learning Unit 10 - Summary and Directed Studies00:30
      • 10.2 Directed Studies and glossary00:02
      • 10.3 Checkpoints00:03
      • 10.4 THANK YOU00:15
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Exam & certification

  • How will I become an ITIL Intermediate SS certified professional?

    You can become certified in ITIL SS from AXELOS by following these steps:
     
    Step 1: Appear for the ITIL SS exam after completing the training
    Step 2: Score 70% (28 out of 40 questions) in 90 minutes
    Step 3: You will earn three (3) ITIL credits upon successful completion of the exam

  • What are the prerequisites for ITIL Intermediate SS certification?

    • Minimum of 21 hours of instruction with an Accredited Training Organization or an accredited e-learning solution
    • ITIL Foundation Certificate in IT Service Management
    • Basic IT proficiency and two years IT experience are highly desirable

  • How do I unlock my Simplilearn certificate?

    Online Self-paced Learning: Complete 85% of the course

  • Until when can I procure voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase.In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does the exam fee change?

    Exam prices are governed by the certification body and can change. Price changes are typically announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I take the exam?

    For customers outside India, web-based exam vouchers will be booked, and for India customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of validity of their course.

  • I would like to book paper-based exam in India, what is the process?

    You can book the paper-based exam by contacting our team and visiting any of the centers below to take the exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.
     

  • How do I schedule my exam?

    For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.  
     

  • Can I ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.
     

    Course advisor

    Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

    Reviews

    Arunabha Saha
    Arunabha Saha Asst. Manager

    Excellent Course Content.

    Sundaresan Sethuraman
    Sundaresan Sethuraman Project Manager at Cognizant

    Simplilearn's ITIL suite is very good to learn and follow. The content and flow has been exemplary. Thanks!

    Manmohan Yadav
    Manmohan Yadav

    I am impressed with the professionalism shown by Simplilearn team from the beginning to end of the training.

    Francis Manoj D'Souza
    Francis Manoj D'Souza

    Training was very good specially the trainer was excellent. He made us understand very well citing varied examples.

    Sheetal Suvarna
    Sheetal Suvarna

    Very nice & informative. Thanks a lot.

    FAQs

    • What is included with the training?

      You will get access to our e-learning content, practice simulation tests and an online participant handbook that cross references the e-learning to reinforce what you’ve learned.

    • Is exam fee included in the course fee?

      Yes. The exam fee is included in the course fee.

    • How many questions are there in the ITIL Intermediate SS certification exam?

      The exam has a total of eight scenario-based multiple-choice gradient score questions. The duration of the exam is 90 minutes.

    • What certification will I receive after completing the training?

      After successful completion of the training, you will be awarded the course completion certificate from Simplilearn along with 19 hours of PDUs. Once you successfully pass the ITIL Intermediate SS Certification exam, you will receive the certification from the exam body.

    • How does Simplilearn assure that the material and the training delivered are effective?

      Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

    • Can I cancel my enrollment? Will I get a refund?

      Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.

    • I’d like to learn more about this training program. Whom should I contact?

      Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

    • What does it mean to be GSA approved course?

      The course is part of Simplilearn’s contract with GSA (only US) with special pricing for GSA approved agencies & organizations. To know more click here

    • How do i know if I am eligible to buy this course at GSA price?

      You should be employed with GSA approved agencies & organizations. The list of approved agencies is provided here

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