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  • 12 hours of self-paced learning
  • 10 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included

Course description

  • What’s the focus of this course?

    ITIL® SS training from Simplilearn, covering the risks and success factors of IT services, ensures that you clear the ITIL SS exam in the first attempt. The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, which is also a part  of  the  ITIL Intermediate Lifecycle  stream,  and  one  of  the  modules  that  leads  to  the  ITIL  Expert Certificate in IT Service Management. The purpose of this training module is to impart, test, and validate the knowledge on ITSM strategies and best practices as documented in the ITIL Service Strategy publication.

  • What are the course objectives?

    By the end of ITIL® SS certification training you will:
    • Understand the purpose, principles and processes in service strategy
    • Explain governance in terms of service strategy
    • Identify how to organize for service strategy
    • Define the technological considerations in service strategy
    • Explain the implementation of service strategy
    • Identify challenges, critical success factors and risks
    • Create and operate customer-focused ITIL service strategies

  • Who should take this course?

    ITIL SS certification is an essential requirement for professionals who need understanding of management-level concepts and core information of the supporting activities within service strategy. This certification is most suited for:
    • Chief information officers (CIOs)/Chief technology officers (CTOs)
    • Managers/ Team leaders/Service designers
    • IT architects/ IT planners/ IT consultants/IT audit managers/ IT security managers
    • ITSM trainers involved in the on-going management, co-ordination and integration of strategizing activities within the service lifecycle
    • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
    • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy
    • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
    • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
    • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

Course preview

  • ITIL® Intermediate SS
    • Learning Unit 00 - Introductory Lesson 51:14
      • 0.1 ITIL® 2011 LIFECYCLE Module01:20
      • 0.2 Agenda01:10
      • 0.3 Objective00:24
      • 0.4 ITIL® 2011 Introduction01:01
      • 0.5 ITIL® 2011 Intermediate00:51
      • 0.6 ITIL - Qualification Criteria02:02
      • 0.7 Definition of Service Lifecycle00:51
      • 0.8 Definition of Service Capability00:48
      • 0.9 Difference between Lifecycle and Capability Modules00:37
      • 0.10 Managing Across the Lifecycle00:50
      • 0.11 Accreditation Institute00:44
      • 0.12 SS Course Description00:48
      • 0.13 Course Objective01:04
      • 0.14 Target Candidate00:42
      • 0.15 Target Candidate - Cont01:42
      • 0.16 Exam Pre-requisites01:16
      • 0.17 ITIL® 2011 SS Exam Format01:11
      • 0.18 EXAM TIPS00:22
      • 0.19 Course Outline02:58
      • 0.20 Quiz00:56
      • 0.21 Foundation Basics00:19
      • 0.22 What is ITIL ?01:23
      • 0.23 Benefits of ITIL00:51
      • 0.24 The ITIL 2011 Lifecycle02:09
      • 0.25 Service and Service Management ?01:30
      • 0.26 Service Strategy - Purpose02:12
      • 0.27 Service Strategy - Key Processes00:45
      • 0.28 Service Strategy - Basics01:33
      • 0.29 Service Strategy - Basics00:54
      • 0.30 Service Strategy - Basics01:04
      • 0.31 Service Strategy - Basics00:43
      • 0.32 Service Design - Purpose and Objectives02:26
      • 0.33 Service Design - Basics00:54
      • 0.34 Service Design - Key Processes00:37
      • 0.35 Service Design - Basics01:04
      • 0.36 Service Transition Purpose01:20
      • 0.37 Service Transition - Key Principles00:55
      • 0.38 Service Transition - Key Processes01:09
      • 0.39 Service Transition - Key Roles and Responsibilities01:05
      • 0.40 Service Operations - Purpose00:50
      • 0.41 Service Operations - Key Functions and Processes01:00
      • 0.42 Service Operations - Value to Business00:48
      • 0.43 Continual Service Improvements - Purpose01:00
      • 0.44 Continual Service Improvements - Basics01:55
      • 0.45 Key Links, Inputs and Outputs of the Service Lifecycle Stages01:11
      • 0.46 Quiz
    • Learning Unit 01 - Introduction to Service Strategy 06:24
      • 1.1 Learning Unit 01 - Introduction to Service Strategy00:29
      • 1.2 Overview01:46
      • 1.3 Overview02:47
      • 1.4 Why Service Strategy at the Core ?01:22
      • 1.5 Quiz
    • Learning Unit 02 - Service Management as a Practice 41:03
      • 2.1 Learning Unit 02 - Service Management as a Practice00:32
      • 2.2 Learning Unit Objectives00:38
      • 2.3 Services02:34
      • 2.4 Service Management, IT Service Management and Service Providers01:31
      • 2.5 Service Providers Types and Stakeholder in Service Management05:39
      • 2.6 Concept of Utility and Warranty (Value Creation)01:53
      • 2.7 Key Concepts - 102:52
      • 2.8 Key Concepts - 202:22
      • 2.9 Key Concepts - 302:13
      • 2.10 Process Characteristics01:24
      • 2.11 Process Model02:36
      • 2.12 What is a Service Portfolio ?03:27
      • 2.13 The Service Portfolio and its contents00:32
      • 2.14 Basic Concepts Knowledge Management and SKMS01:57
      • 2.15 Governance and Management Systems01:42
      • 2.16 The Deming Cycle - PDCA01:31
      • 2.17 Specialization and Coordination across the lifecycle01:53
      • 2.18 Integration Across Service lifecycle01:50
      • 2.19 Integration Across Lifecycle - FAQ's01:26
      • 2.20 Process Integration - Characteristics01:46
      • 2.21 Summary00:45
      • 2.22 Quiz
    • Learning Unit 03 - Service Strategy Principles 2:02:49
      • 3.1 Learning Unit 03 - Service Strategy Principles00:29
      • 3.2 Learning Unit Objectives00:39
      • 3.3 Fundamental Aspects of Strategy04:50
      • 3.4 The Four P's of Strategy02:54
      • 3.5 Four P's of Strategy - Cont02:46
      • 3.6 Four P's of Strategy - Cont02:31
      • 3.7 Strategic Plans results in patterns00:54
      • 3.8 Customer and Services03:29
      • 3.9 Types of IT Services (Internal and External Services)01:37
      • 3.10 Core, Enabling, or Enhancing Services01:28
      • 3.11 Value - Characteristics03:11
      • 3.12 Customer's Perception of Value03:05
      • 3.13 Value Added and Value realized03:07
      • 3.14 "Value Added" to "Value realized00:28
      • 3.15 Effects of Utility and Warranty on Service04:42
      • 3.16 Combined effects of Utility and Warranty02:52
      • 3.17 Value of a Service in terms of return on asset for customer01:18
      • 3.18 Utility and Warranty - Communicating Utility02:16
      • 3.19 Utility and Warranty - Communicating Warranty and Combined effects04:32
      • 3.20 Customer Assets, Service Assets and Strategic Assets03:16
      • 3.21 Service Management Optimizes the performance of service asset01:25
      • 3.22 How Service Management Enables Business Outcomes00:26
      • 3.23 How Service Provider Enables a Business Unit's Outcomes02:15
      • 3.24 Customer Assets, Service Assets and Strategic Assets - Cont01:15
      • 3.25 Service Providers - Types I, II and III - Internal(I), Shared(II) and External Service Providers(III)02:35
      • 3.26 Service Provider - Type II provider02:15
      • 3.27 Service Provider - Type III Providers02:12
      • 3.28 How to define Service - Steps07:32
      • 3.29 How to define Service - Steps - Cont02:52
      • 3.30 Strategies for Customer Satisfaction - Kano Model01:16
      • 3.31 The Kano Model and Service Attributes05:31
      • 3.32 Service Economic dynamics (External Service Providers)01:01
      • 3.33 Service Economic dynamics (Internal Service Providers)01:36
      • 3.34 Return on Investment02:57
      • 3.35 ROI - Different Considerations02:01
      • 3.36 Return on Investment - Business Case01:24
      • 3.37 Pre - Programmed ROI(Techniques for quantitatively analyzing an investment in service management)03:36
      • 3.38 Return on Investment - Pre - Programmed ROI - NPV decisions01:58
      • 3.39 Service Economics Return on Investment - Pre - Programmed ROI - NPV decisions01:32
      • 3.40 Post - Programmed ROI (Techniques for retro actively analyzing an investment in Service mgnt)04:05
      • 3.41 Post Programmed ROI Forecast Analysis01:25
      • 3.42 Service Economics : Business Impact Analysis (BIA)02:12
      • 3.43 Sourcing Strategy : Sourcing Structures01:43
      • 3.44 Sourcing Strategy : Multi - Vendor Sourcing02:00
      • 3.45 Sourcing Strategy : Service - Provider Interfaces (SPI)02:23
      • 3.46 Sourcing Strategy : Sourcing Governance02:22
      • 3.47 Service Structures in the Value Network01:47
      • 3.48 Service Structures in the Value Network - Using Value Network01:54
      • 3.49 Inputs from other Lifecycle's02:00
      • 3.50 Outputs to other Lifecycle's01:22
      • 3.51 Recommended Approaches00:25
      • 3.52 Critical Success Factors01:03
      • 3.53 Summary00:52
      • 3.54 Exercises00:10
      • 3.55 Exercise 1 : Identify fields from "1-6" and Elaborate the Importance of SKMS00:21
      • 3.56 Exercise 2 : Identify Value Characteristics00:42
      • 3.57 Quiz
    • Learning Unit 04 - Service Strategy Processes 4:37:54
      • 4.1 Learning Unit 04 - Service Strategy Processes01:03
      • 4.2 Learning Unit 4.1 - Strategy Management For IT Services00:08
      • 4.3 Learning Unit Objectives00:56
      • 4.4 Purpose and Objectives01:43
      • 4.5 Scope and Value03:57
      • 4.6 The Scope of Strategy Management Process00:21
      • 4.7 Strategic Analysis of Customer Portfolio01:50
      • 4.8 Process Flow for Strategy Management01:40
      • 4.9 Process Flow for Strategy Management00:30
      • 4.10 Strategic Assessment01:40
      • 4.11 Steps for Strategic Assessment04:00
      • 4.12 Strategy Generation - Evaluation and Selection07:23
      • 4.13 Strategy Execution02:21
      • 4.14 Activities - Strategy Execution06:06
      • 4.15 Measurement and Evaluation00:30
      • 4.16 Strategy Management for Internal IT Service Providers02:10
      • 4.17 Strategy Management for Internal IT Service Providers - Cont02:09
      • 4.18 Information Management - Overview of the main sources01:48
      • 4.19 Inputs and Outputs01:44
      • 4.20 Triggers and Interfaces03:11
      • 4.21 Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)03:52
      • 4.22 Challenges01:13
      • 4.23 Risks02:18
      • 4.24 Summary00:43
      • 4.25 Learning Unit 4.2 - Service Portfolio Management00:08
      • 4.26 Learning Unit Objectives01:04
      • 4.27 Service Portfolio Management02:01
      • 4.28 Service Portfolio Management01:57
      • 4.29 Key Concepts01:51
      • 4.30 Key Concepts - Cont02:12
      • 4.31 Key Concepts - Cont01:20
      • 4.32 Service Portfolio and Service Catalogue00:58
      • 4.33 Service Portfolio and Service Catalogue02:56
      • 4.34 Key Concepts - Cont01:39
      • 4.35 Key Concepts - Cont03:22
      • 4.36 Process Activities - 4 Main Phases03:23
      • 4.37 Process Activities - 4 Main Phases01:23
      • 4.38 Process Activities - Process Initiation02:58
      • 4.39 Process Activities - Define03:22
      • 4.40 Process Activities - Analyse01:41
      • 4.41 Prioritizing Service Investments02:20
      • 4.42 Value - To - Cost01:37
      • 4.43 Process Activities - Approve04:22
      • 4.44 Process Activities - Service Charter01:23
      • 4.45 Process Activities - Service Charter02:25
      • 4.46 Process Activities, Methods and Techniques02:38
      • 4.47 Triggers02:00
      • 4.48 Inputs, Outputs and Interfaces04:21
      • 4.49 Information Management01:13
      • 4.50 Critical Success Factors and KPI's03:08
      • 4.51 Challenges01:26
      • 4.52 Risks01:03
      • 4.53 Summary00:36
      • 4.54 Learning Unit 4.3 - Financial Management for IT Services00:16
      • 4.55 Learning Unit Objectives00:57
      • 4.56 Financial Management for IT Services01:23
      • 4.57 Financial Management for IT Services02:15
      • 4.58 Financial Management for IT Services - Value to Business01:55
      • 4.59 Enterprise Financial Management Policies04:21
      • 4.60 Compliance01:37
      • 4.61 Major Inputs, Outputs and Activities of Financial Management for IT Services01:11
      • 4.62 Major Inputs02:47
      • 4.63 Major Outputs03:33
      • 4.64 Process Activities, Methods and Techniques - Accounting01:49
      • 4.65 Accounting : Cost Models02:22
      • 4.66 Cost Models - Cost by IT Organization Model02:06
      • 4.67 Cost By Service00:44
      • 4.68 Cost Models - Cost by Service02:09
      • 4.69 Cost By Customer, Cost By location01:13
      • 4.70 Cost by Customer and Cost by location02:32
      • 4.71 Hybrid Cost Models01:23
      • 4.72 Cost Model - Hybrid Cost Model01:03
      • 4.73 Accounting : Cost Centre's and Cost Units00:06
      • 4.74 Accounting : Cost Types and Cost Elements02:48
      • 4.75 Accounting : Cost Classification02:59
      • 4.76 Accounting - Activities - Chart Of Accounts, Analysis, Reporting and Action Plans03:19
      • 4.77 Process Activities, Methods and Techniques - Budgeting02:34
      • 4.78 Budgeting - Activities03:08
      • 4.79 Process Activities, Methods and Techniques - Charging02:11
      • 4.80 Charging - Activities07:27
      • 4.81 Inputs, Outputs, Triggers03:21
      • 4.82 Interfaces03:17
      • 4.83 Information Management01:09
      • 4.84 Critical Success Factors and Key Performance Indicators02:49
      • 4.85 Challenges01:40
      • 4.86 Risks01:13
      • 4.87 Summary00:28
      • 4.88 Learning Unit 4.4 - Demand Management00:15
      • 4.89 Learning Unit Objectives00:43
      • 4.90 Purpose and Objectives02:39
      • 4.91 Scope00:25
      • 4.92 Value to Business01:08
      • 4.93 Demand Management Activities01:43
      • 4.94 Difference between Demand Management and Capacity Management01:45
      • 4.95 Supply and Demand - Correlation01:47
      • 4.96 Demand Management through the Lifecycle02:09
      • 4.97 Sources of Demand Forecasting00:58
      • 4.98 Patterns of Business Activity02:25
      • 4.99 User Profiles, Activity Based Demand Management01:54
      • 4.100 Activity Based Demand Management - Examples01:10
      • 4.101 Process Activities, Methods and Techniques02:15
      • 4.102 Inputs and Outputs01:38
      • 4.103 Interfaces02:52
      • 4.104 Interfaces - Cont02:04
      • 4.105 Triggers00:59
      • 4.106 CSF and KPI's02:53
      • 4.107 Challenges and Risks01:13
      • 4.108 Summary00:40
      • 4.109 Learning Unit 4.5 - Business Relationship Management00:17
      • 4.110 Learning Unit Objectives00:55
      • 4.111 Purpose - Two Fold02:07
      • 4.112 Objectives01:37
      • 4.113 Scope02:23
      • 4.114 Value to Business02:25
      • 4.115 Relationship with other Service Management Processes01:48
      • 4.116 Business Relationship Management Vs Business Relationship Manager02:08
      • 4.117 Customer Portfolio03:14
      • 4.118 Conflicts - Customers and Users ???02:10
      • 4.119 Service Requirements03:19
      • 4.120 Business relationship management activities01:08
      • 4.121 Nature of the Business Relationship Management Process03:02
      • 4.122 BRM Process through the life cycle03:12
      • 4.123 Interfaces - Life cycle09:32
      • 4.124 Triggers00:43
      • 4.125 Inputs00:48
      • 4.126 Outputs00:26
      • 4.127 Interfaces - Other Processes04:56
      • 4.128 Information Management01:29
      • 4.129 CSF and KPI's02:41
      • 4.130 Challenges01:29
      • 4.131 Risks 01:31
      • 4.132 Summary00:36
      • 4.133 Exercises00:06
      • 4.134 Exercise 1 : Demand Management Activities00:57
      • 4.135 Exercise 2 : Challenges - Strategy Mangement for IT Services01:12
      • 4.136 Quiz
    • Learning Unit 05 - Service Strategy, Governance, Architecture and ITSM Implementation Strategies 53:53
      • 5.1 Learning Unit 05 - Service Strategy, Governance, Architecture and ITSM Implementation Strategies01:04
      • 5.2 Learning Unit Objectives00:51
      • 5.3 Service Strategy - Governance03:11
      • 5.4 Difference between Governance and Management01:13
      • 5.5 Governance Framework and IT Governance01:34
      • 5.6 How is Corporate governance of IT defined, fulfilled and enforced ?01:08
      • 5.7 How does service strategy relate to governance ?01:49
      • 5.8 Setting the strategy, policies and plans01:43
      • 5.9 Direct - Activities00:56
      • 5.10 Monitor - Areas00:56
      • 5.11 Establishing and Maintaining a Service Management System02:27
      • 5.12 IT Service Strategy and the Business01:18
      • 5.13 Using Strategy to achieve balance01:47
      • 5.14 IT Service Strategy and the Business - Integrated Patterns01:52
      • 5.15 IT Service Strategy and Application Development02:03
      • 5.16 Creating a strategy for Implementing SM Processes - Types of Service Mangement Implementations04:19
      • 5.17 Strategies for Organization's02:49
      • 5.18 Implementation Strategy - Defining a Vision and Mission for the SM Implementation02:05
      • 5.19 Defining the Vision and Mission - Steps04:28
      • 5.20 Service Management Assessment02:50
      • 5.21 Service Management Assessment - Variables03:52
      • 5.22 Objective for Implementing Service Management03:38
      • 5.23 Preparing a business case02:31
      • 5.24 The Project Charter - Contents01:44
      • 5.25 Go or No Go - Decision - Factors01:03
      • 5.26 Summary00:42
      • 5.27 Quiz
    • Learning Unit 06 - Organizing for Service Strategy 41:12
      • 6.1 Learning Unit 06 - Organizing for Service Strategy00:45
      • 6.2 Learning Unit Objectives00:40
      • 6.3 Organizational Development01:30
      • 6.4 5 Stages of Organizational Development03:32
      • 6.5 5 Stages of Organizational Development - Cont01:16
      • 6.6 Deciding on a Structure03:22
      • 6.7 Organizational Departmentalization01:26
      • 6.8 Organizing for Service Strategy - Organizational Design00:39
      • 6.9 Organizational Design Steps00:57
      • 6.10 Organizing for Service Strategy - Organizational Culture02:31
      • 6.11 Organizing for Service - Strategy Functions01:14
      • 6.12 Roles - Generic Service Owner Roles02:49
      • 6.13 Roles - Generic Process Owner Role01:35
      • 6.14 Roles - Generic Process Manager Role01:29
      • 6.15 Roles - Generic Process Practitioner Role01:16
      • 6.16 Roles - Strategy Management for IT Service Roles01:37
      • 6.17 Roles - Strategy Management for IT Service Roles01:50
      • 6.18 Roles - Service Portfolio Management Roles01:31
      • 6.19 Roles - Business Relationship Management Roles02:00
      • 6.20 Roles - Business Relationship Management Roles00:28
      • 6.21 Roles - Financial Management for IT services roles02:22
      • 6.22 Roles - Demand Management Roles01:25
      • 6.23 Competence and Training01:37
      • 6.24 Attributes Required01:10
      • 6.25 Responsibility Model - RACI01:30
      • 6.26 Summary00:41
      • 6.27 Quiz
    • Learning Unit 07 - Technology Considerations 18:30
      • 7.1 Learning Unit 07 - Technology Considerations00:29
      • 7.2 Learning Unit Objectives00:30
      • 7.3 Service Automation02:15
      • 7.4 Service Automation - Cont03:06
      • 7.5 Instrumentation Techniques00:48
      • 7.6 Characteristics Of Good Service Interfaces02:00
      • 7.7 Types Of Technology Encounters - Froehle and Roth, 200402:45
      • 7.8 Service Interfaces03:06
      • 7.9 Tools For Service Strategy02:58
      • 7.10 Summary00:33
      • 7.11 Quiz
    • Learning Unit 08 - Implementing Service Strategy 21:23
      • 8.1 Learning Unit 08 - Implementing Service Strategy00:27
      • 8.2 Learning Unit Objectives00:31
      • 8.3 Implementing Service Strategy - Implementation through the lifecycle01:59
      • 8.4 Service Strategy Implementation activities following a lifecycle approach04:25
      • 8.5 Designing Service Strategy01:21
      • 8.6 Transitioning Service Strategy01:42
      • 8.7 Operating and Continual Improvement of Service Strategy - Activities01:55
      • 8.8 Impact of Service Strategy on other Stages03:43
      • 8.9 Key importance with Other Lifecycle Phases04:50
      • 8.10 Summary00:30
      • 8.11 Quiz
    • Learning Unit 09 - Challenges, Critical Success Factors and Risks 06:09
      • 9.1 Learning Unit 09 - Challenges, Critical Success Factors and Risks00:24
      • 9.2 Learning Unit Objectives00:14
      • 9.3 Challenges and Risks04:06
      • 9.4 Critical Success Factors01:13
      • 9.5 Summary00:12
      • 9.6 Quiz
    • Learning Unit 10 - Summary and Directed Studies 00:50
      • 10.1 Learning Unit 10 - Summary and Directed Studies00:30
      • 10.2 Directed Studies and glossary00:02
      • 10.3 Checkpoints00:03
      • 10.4 THANK YOU00:15
  • Free Course
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Exam & certification

  • How will I become a ITIL SS certified professional?

    You will be certified in ITIL® SS from AXELOS by following these processes:
     
    Step 1: Appear for ITIL® SS exam after completing the training
    Step 2: Score 70% in 90 minutes [i.e. 28 answers out of 40 questions]
    Step 3: Earn three ITIL® credits on successful completion of ITIL® SS exam

  • What are the prerequisites for ITIL SS certification?

    • A minimum 21 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution)
    • ITIL Foundation Certificate in IT Service Management
    • A basic IT literacy and around 2 years IT experience are highly desirable

  • What do I need to do to unlock my Simplilearn certificate?

    Online Self learning:
    • Complete 85% of the course.

Reviews

Excellent Course Content.

Simplilearn's ITIL suite is very good to learn and follow. The content and flow has been exemplary. Thanks!

I am impressed with the professionalism shown by Simplilearn team from the beginning to end of the training.

Training was very good specially the trainer was excellent. He made us understand very well citing varied examples.

Very nice & informative. Thanks a lot.

FAQs

  • What all will I get as part of the training?

    You get access to our e-learning content along with the practice simulation tests, these are complemented by our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook with cross references to the e-learning for reinforcement of your learning.

  • Is exam fee included in the course fee?

    Yes. The exam fee is included in the course fee.

  • How many questions are there in the ITIL® SS certification exam?

    The ITIL SS Exam has a total of 8 scenario based Multiple choice gradient score questions. The duration of the exam is 90 minutes.

  • What certification will I receive after completing the training?

    After successful completion of the training, you will be awarded the course completion certificate along with the 30 hours PDU certificate from Simplilearn. Once you successfully clear the ITIL SS Certification exam, you will also receive the certification from Exam Body.

  • How does Simplilearn assure me that the training and course material delivered are effective?

    Our ITIL SS course is developed to deliver a first attempt pass rate of 100%. With a hands-on learning approach, the training not only gives you the confidence to clear the exam but also helps you retain the knowledge beyond the examination.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment. We provide you a refund after deducting the administration fee. To know more, please go through our Refund Policy.

  • I’d like to learn more about this training program. Who should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

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Contact Us

1-844-842-4145

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  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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