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12 hours of self-paced learning
10 end of chapter quizzes
30 hours PDU certificate
2 sample test papers
Exam fee included
What’s the focus of this course?
ITIL® SS training from Simplilearn, covering the risks and success factors of IT services, ensures that you clear the ITIL SS exam in the first attempt. The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, which is also a part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module is to impart, test, and validate the knowledge on ITSM strategies and best practices as documented in the ITIL Service Strategy publication.
What are the course objectives?
By the end of ITIL® SS certification training you will:
Understand the purpose, principles and processes in service strategy
Explain governance in terms of service strategy
Identify how to organize for service strategy
Define the technological considerations in service strategy
Explain the implementation of service strategy
Identify challenges, critical success factors and risks
Create and operate customer-focused ITIL service strategies
Who should take this course?
ITIL SS certification is an essential requirement for professionals who need understanding of management-level concepts and core information of the supporting activities within service strategy. This certification is most suited for:
Chief information officers (CIOs)/Chief technology officers (CTOs)
Managers/ Team leaders/Service designers
IT architects/ IT planners/ IT consultants/IT audit managers/ IT security managers
ITSM trainers involved in the on-going management, co-ordination and integration of strategizing activities within the service lifecycle
Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy
Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite
How will I become a ITIL SS certified professional?
You will be certified in ITIL® SS from AXELOS by following these processes:
Step 1: Appear for ITIL® SS exam after completing the training
Step 2: Score 70% in 90 minutes [i.e. 28 answers out of 40 questions]
Step 3: Earn three ITIL® credits on successful completion of ITIL® SS exam
What are the prerequisites for ITIL SS certification?
A minimum 21 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution)
ITIL Foundation Certificate in IT Service Management
A basic IT literacy and around 2 years IT experience are highly desirable
Arunabha Saha Asst. Manager
Excellent Course Content.
Sundaresan Sethuraman Project Manager at Cognizant
Simplilearn's ITIL suite is very good to learn and follow. The content and flow has been exemplary. Thanks!
I am impressed with the professionalism shown by Simplilearn team from the beginning to end of the training.
Francis Manoj D'Souza
Training was very good specially the trainer was excellent. He made us understand very well citing varied examples.
Very nice & informative. Thanks a lot.
What all will I get as part of the training?
You get access to our e-learning content along with the practice simulation tests, these are complemented by our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook with cross references to the e-learning for reinforcement of your learning.
Is exam fee included in the course fee?
Yes. The exam fee is included in the course fee.
How many questions are there in the ITIL® SS certification exam?
The ITIL SS Exam has a total of 8 scenario based Multiple choice gradient score questions. The duration of the exam is 90 minutes.
What certification will I receive after completing the training?
After successful completion of the training, you will be awarded the course completion certificate along with the 30 hours PDU certificate from Simplilearn. Once you successfully clear the ITIL SS Certification exam, you will also receive the certification from Exam Body.
How does Simplilearn assure me that the training and course material delivered are effective?
Our ITIL SS course is developed to deliver a first attempt pass rate of 100%. With a hands-on learning approach, the training not only gives you the confidence to clear the exam but also helps you retain the knowledge beyond the examination.
Can I cancel my enrollment? Will I get a refund?
Yes, you can cancel your enrollment. We provide you a refund after deducting the administration fee. To know more, please go through our Refund Policy.
I’d like to learn more about this training program. Who should I contact?
Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be able to give you more details.