The ITIL® Intermediate Service Strategy (SS) certification will establish your ability to effectively perform planning, design, development, and implementation of IT service management. You’ll learn to identify challenges, risks, and critical success factors in the IT services lifecycle and create and operate customer-focused ITIL service strategies. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification.
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12 hours of self-paced learning
10 end of chapter quizzes
2 sample test papers
Exam fee included
19 PDUs offered
For individuals
For business
Corporate Training Solutions
Blended learning delivery model (self-paced eLearning and/or instructor-led options)
ITIL® Intermediate Service Strategy (SS) certification training from Simplilearn will furnish you with the expertise to implement the principles and processes in IT service management and ensure you pass the ITIL SS certification exam in your first attempt. The course is both a free-standing qualification and a key module in the ITIL Intermediate Lifecycle Stream for IT service management. This training will test and validate your knowledge of IT service management strategies and best practices as documented in the ITIL Service Strategy publication.
What skills will you learn?
By the end of ITIL® Intermediate SS certification training you will be able to:
Understand the purpose, principles, and processes in service strategy
Explain governance in terms of service strategy
Identify how to organize IT activities and operations for service strategy
Define the technological considerations in service strategy
Perform the implementation of service strategy
Identify challenges, critical success factors, and risks
Create and operate customer-focused ITIL service strategies
Show how service strategy may be implemented to enhance the quality of IT service management within an organization
Who should take this course?
ITIL® Intermediate SS certification is an essential requirement for professionals who need to master management-level concepts, core principles and supporting activities within service strategy. This certification is most suited for:
Chief Information Officers (CIOs)/Chief Technology Officers (CTOs)
IT managers, team leaders, and service designers
IT architects, planners, consultants, audit managers, and security managers
ITSM trainers involved in the ongoing management, coordination and integration of strategic activities within the service lifecycle
Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
IT professionals working in roles associated with strategic planning, execution, and control within a service-based business model, seeking an understanding of the concepts, processes, functions, and activities involved in service strategy
Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL Master’s Certificate in IT Service Management for which the ITIL Expert is a prerequisite
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Exam & certification
How will I become an ITIL® Intermediate SS certified professional?
You can become certified in ITIL® SS from AXELOS by following these steps:
Step 1: Appear for the ITIL SS exam after completing the training
Step 2: Score 70% (28 out of 40 questions) in 90 minutes
Step 3: You will earn three ITIL credits upon successful completion of the exam
What are the prerequisites for ITIL® Intermediate SS certification?
Minimum of 21 hours of instruction with an Accredited Training Organization or an accredited e-learning solution
ITIL Foundation Certificate in IT Service Management
Basic IT proficiency and two years IT experience are highly desirable
How do I unlock my Simplilearn certificate?
Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.
Until when can I procure exam voucher from Simplilearn?
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam price goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
How frequently does the exam fee change?
Exam prices are governed by the certification body and can change. Price changes are typically announced during the end of the calendar year. In case the exam price goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
What is the validity of my exam voucher?
Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price.
Does the course fee include examination fees as well?
Yes, the course fee is inclusive of the examination fee.
Can I ask for refund of exam voucher cost once it is issued to me?
No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.
Course advisor
Manuel W Lloyd Virtual CIO, IT Service Expert
Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.
Reviews
Arunabha Saha Asst. Manager
Excellent Course Content.
Sundaresan Sethuraman Project Manager at Cognizant
Simplilearn's ITIL suite is very good to learn and follow. The content and flow has been exemplary. Thanks!
Manmohan Yadav
I am impressed with the professionalism shown by Simplilearn team from the beginning to end of the training.
Francis Manoj D'Souza
Training was very good specially the trainer was excellent. He made us understand very well citing varied examples.
Sheetal Suvarna
Very nice & informative. Thanks a lot.
FAQs
What is included with the training?
You will get access to our e-learning content, practice simulation tests and an online participant handbook that cross references the e-learning to reinforce what you’ve learned.
How many questions are there in the ITIL® Intermediate SS certification exam?
The exam has a total of eight scenario-based multiple-choice gradient score questions. The duration of the exam is 90 minutes.
What certification will I receive after completing the training?
After successful completion of the training, you will be awarded the course completion certificate from Simplilearn along with 19 hours of PDUs. Once you successfully pass the ITIL Intermediate SS Certification exam, you will receive the certification from the exam body.
How does Simplilearn assure that the material and the training delivered are effective?
Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.
Can I cancel my enrollment? Will I get a refund?
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.
I’d like to learn more about this training program. Whom should I contact?
Contact us using the form on the right side of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.
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