Course description

  • What are the course objectives?

    The Service Transition module is one of the key qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. This module focuses on best practices required for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. The certification demonstrates your knowledge of process elements, practice components and management techniques to build, test and implement products and services.

    Simplilearn’s training program for the ITIL Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers. The ITIL Intermediate Service Transition module is worth three of the 17 credits required to qualify for the Managing Across the Lifecycle module.

  • Why is the certification in demand?

    Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.

    ITIL qualifications are benchmarks of quality for IT professionals worldwide. ITIL training encourages you to come up with new ideas and approaches to improve customer satisfaction. You will learn to contribute effectively to service delivery in your organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

    The demand for certified professionals in this module is increasing at a rapid pace and there are already more than 10,000 certified professionals across the world.

  • What skills will you learn?

    At the end of Simplilearn’s ITIL Intermediate ST training, you will be able to:
    • Describe the purpose, principles and processes in service transition
    • Identify effective personnel management through service transitions
    • Identify challenges, critical success factors and risks
    • Understand how to plan and manage the transitions using new or revised resources
    • Understand and manage changes to IT services in line with business strategy and customer expectations
    • Identify the role of service transition in flexible change management and improvement of service delivery

  • What are the career benefits of this course?

    An ITIL certification adds weight to an IT professional’s profile. Certified professionals typically earn 40% more compared to their non-certified peers. According to recent surveys by payscale.com, the annual average salary of a certified professional in this field ranges from $72,000 to $150,000.

  • Who should take this course?

    The ITIL Intermediate Service Transition qualification is suited for professionals in areas such as configuration management or change management. This qualification is often sought by:
    • Chief Information Officers (CIOs)
    • Chief Technology Officers (CTOs)
    • Service Designers
    • IT Architects
    • IT Planners
    • IT Consultants
    • IT Audit Managers
    • IT Security Managers
    It can also be taken by:
    • ITSM (IT Service Management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL and individuals requiring an in-depth knowledge of ITIL Service Transition phase as part of the ITIL Service Lifecycle.
    • The ST module serves as one of the prerequisites for the ITIL Expert and Master Levels in IT Service Management.

Course preview

    • Learning Unit 00 - Introductory Lesson 21:06
      • 0.1 ITIL® 2011 LIFECYCLE MODULE SERVICE TRANSITION01:20
      • 0.2 Agenda01:10
      • 0.3 Objective00:23
      • 0.4 ITIL® 2011 Introduction01:04
      • 0.5 ITIL® 2011 Intermediate00:51
      • 0.6 ITIL - Qualification Criteria02:00
      • 0.7 Definition Of Service Lifecycle00:21
      • 0.8 Definition Of Service Capability00:46
      • 0.9 Difference Between Lifecycle And Capability Modules00:36
      • 0.10 Managing Across The Lifecycle00:46
      • 0.11 Accreditation Institute00:43
      • 0.12 ST Course Description00:45
      • 0.13 Course Objective00:47
      • 0.14 Target Candidate00:43
      • 0.15 Target Candidate contd...01:39
      • 0.16 Exam Pre - Requisites01:15
      • 0.17 ITIL® 2011 Service Transition Exam Format01:13
      • 0.18 Exam Tips00:23
      • 0.19 Course Outline03:15
      • 0.20 Quiz00:54
      • 0.21 Thank You00:12
    • Learning Unit 01 - Introduction to Service Transition 24:16
      • 1.1 Introduction To Service Transition00:23
      • 1.2 ITIL®02:13
      • 1.3 Recap from the "Foundation" Service Management Principles07:57
      • 1.4 ITIL's Relationship With Other Best Management Practice Guides00:16
      • 1.5 Service Transition: Purpose and Objectives01:40
      • 1.6 Scope01:34
      • 1.7 Scope00:44
      • 1.8 Service Transition: Value To Business02:23
      • 1.9 Context Of Service Transition In Service Lifecycle04:29
      • 1.10 Processes Within Service Transition00:58
      • 1.11 Learning Unit 1 Summary01:39
    • Learning Unit 02 - Service Transition Principles 18:46
      • 2.1 Service Transition Principles00:22
      • 2.2 Service Transition Principles01:32
      • 2.3 Policies And Principles07:04
      • 2.4 Optimizing Service Transition Performance01:40
      • 2.5 Optimizing Service Transition Performance01:25
      • 2.6 Inputs And Outputs01:32
      • 2.7 Inputs And Outputs01:24
      • 2.8 Inputs (by Lifecycle Stage)00:09
      • 2.9 Outputs (by Lifecycle Stage)00:07
      • 2.10 Learning Unit 2 Summary01:17
      • 2.11 Exercise00:42
      • 2.12 Exercise - 100:42
      • 2.13 Exercise - 100:50
      • 2.14 Quiz
    • Learning Unit 03 - Service Transition Processes 4:14:47
      • 3.1 Service Transition Processes00:33
      • 3.2 Basic Concepts01:34
      • 3.3 Basic Concepts01:03
      • 3.4 Basic Concepts01:27
      • 3.5 Transition Planning And Support00:26
      • 3.6 Purpose And Objectives02:29
      • 3.7 Scope01:19
      • 3.8 Value To Business01:18
      • 3.9 Policies02:14
      • 3.10 Basic Concepts01:31
      • 3.11 Process Activities01:11
      • 3.12 Define Transition Strategy02:07
      • 3.13 Prepare Service Transition00:45
      • 3.14 Plan And Coordinate Service Transition00:50
      • 3.15 Transition Process Support02:03
      • 3.16 Roles02:29
      • 3.17 Triggers, Inputs And Outputs01:23
      • 3.18 Interfaces02:03
      • 3.19 Critical Success Factors And Key Performance Indicators02:14
      • 3.20 Challenges And Risks02:03
      • 3.21 Exercise - 200:42
      • 3.22 Exercise - 200:50
      • 3.23 Change Management00:44
      • 3.24 Purpose And Objectives01:08
      • 3.25 Scope01:56
      • 3.26 Value to Business01:48
      • 3.27 Policies02:16
      • 3.28 Key Concepts02:48
      • 3.29 Activities01:19
      • 3.30 Process Flow For Normal Change00:22
      • 3.31 Process Activities01:00
      • 3.32 Create and Record RFC00:33
      • 3.33 Review of the RFC00:59
      • 3.34 Assess and Evaluate the change02:23
      • 3.35 The Seven R's of Impact Assessment01:42
      • 3.36 Authorize the Change Build and Test01:19
      • 3.37 Change Authorization Model 4 Levels02:24
      • 3.38 Coordinate Change build and test01:57
      • 3.39 Authorize the Change Deployment01:29
      • 3.40 Coordinate Change Deployment01:20
      • 3.41 Review and Close Change Record02:15
      • 3.42 Process Flow For Standard Deployment Request00:47
      • 3.43 Process Flow For Standard Operational Change Request00:37
      • 3.44 Roles04:36
      • 3.45 Triggers02:53
      • 3.46 Inputs and Outputs01:56
      • 3.47 Interfaces05:59
      • 3.48 CSFs and KPIs01:58
      • 3.49 Challenges and Risks01:30
      • 3.50 Challenges and Risks01:12
      • 3.51 Service Asset and Configuration Management00:45
      • 3.52 Purpose And Objectives01:59
      • 3.53 Scope01:31
      • 3.54 Value to Business01:45
      • 3.55 Policies and Principles01:23
      • 3.56 Policies and Principles00:55
      • 3.57 Key Concepts02:29
      • 3.58 Key Concepts: Configuration Management System04:25
      • 3.59 Key Concepts: Configuration Model01:34
      • 3.60 Key Concepts02:00
      • 3.61 Process Activities00:48
      • 3.62 Management and Planning01:31
      • 3.63 Configuration Identification01:15
      • 3.64 Configuration Control01:50
      • 3.65 Status Accounting and Reporting02:04
      • 3.66 Verification and Audit02:00
      • 3.67 Roles02:58
      • 3.68 Inputs and Outputs01:38
      • 3.69 Triggers00:29
      • 3.70 Interfaces01:38
      • 3.71 CSFs and KPIs02:20
      • 3.72 Challenges and Risks02:36
      • 3.73 Exercise - 300:42
      • 3.74 Exercise - 300:50
      • 3.75 Release And Deployment Management00:14
      • 3.76 Purpose And Objectives00:14
      • 3.77 Scope00:40
      • 3.78 Value to Business01:11
      • 3.79 Policies01:49
      • 3.80 Key Concepts03:42
      • 3.81 Key Concepts01:59
      • 3.82 Process Activities05:13
      • 3.83 Process Activities05:05
      • 3.84 Roles05:32
      • 3.85 Inputs and Outputs01:58
      • 3.86 Interfaces01:43
      • 3.87 CSFs and KPIs01:51
      • 3.88 Challenges and Risks02:12
      • 3.89 Service Validation And Testing00:25
      • 3.90 Purpose And Objectives01:35
      • 3.91 Scope01:00
      • 3.92 Value To Business01:16
      • 3.93 Policies And Principles(1 of 4)02:26
      • 3.94 Policies And Principles(2 of 4)02:39
      • 3.95 Policies And Principles(3 of 4)01:27
      • 3.96 Policies And Principles(4 of 4)01:53
      • 3.97 Key Concepts02:39
      • 3.98 Key Concepts01:33
      • 3.99 Key Concepts: Service V - Model04:00
      • 3.100 Key Concepts01:53
      • 3.101 Activities, Methods, Techniques: The Process00:48
      • 3.102 Process Activities01:46
      • 3.103 Validation And Test Management01:37
      • 3.104 Plan And Design Test01:22
      • 3.105 Verify Test Plans And Test Design00:42
      • 3.106 Prepare Test Environment00:44
      • 3.107 Perform Tests01:07
      • 3.108 Perform Tests - Activities Involved00:52
      • 3.109 Evaluate Exit Criteria And Report00:41
      • 3.110 Test Clean Up And Closure00:41
      • 3.111 Roles02:15
      • 3.112 Triggers, Inputs And Outputs03:26
      • 3.113 Interfaces01:27
      • 3.114 CSFs And KPIs02:21
      • 3.115 Challenges And Risks01:36
      • 3.116 Exercise - 400:42
      • 3.117 Exercise - 400:50
      • 3.118 Change Evaluation00:38
      • 3.119 Purpose And Objectives01:10
      • 3.120 Scope And Value To Business01:00
      • 3.121 Policies01:13
      • 3.122 Principles01:06
      • 3.123 Key Concepts01:10
      • 3.124 Process Activities03:14
      • 3.125 Roles01:41
      • 3.126 Triggers, Inputs, Outputs and Interfaces01:04
      • 3.127 CSFs and KPIs01:34
      • 3.128 Challenges and Risks02:03
      • 3.129 Knowledge Management00:44
      • 3.130 Purpose And Objectives01:36
      • 3.131 Scope00:42
      • 3.132 Value to Business01:01
      • 3.133 Policies and Principles (1 of 3)01:11
      • 3.134 Policies and Principles (2 of 3)03:14
      • 3.135 Policies and Principles (3 of 3)01:11
      • 3.136 Key Concepts: SKMS Contents01:14
      • 3.137 Process Activities00:24
      • 3.138 Knowledge Management Strategy01:44
      • 3.139 Knowledge Transfer02:46
      • 3.140 Managing Data, Information and Knowledge03:32
      • 3.141 Using the SKMS01:35
      • 3.142 Using the SKMS01:14
      • 3.143 Roles01:44
      • 3.144 Triggers, Inputs and Outputs01:37
      • 3.145 Interfaces01:16
      • 3.146 CSFs and KPIs02:25
      • 3.147 Challenges and Risks01:59
      • 3.148 Learning Unit 3 Summary01:58
      • 3.149 Exercise - 500:42
      • 3.150 Exercise - 500:50
    • Learning Unit 04 - Managing people through Service Transition 52:35
      • 4.1 Managing People Through Service Transition00:19
      • 4.2 Managing People Through Service Transitions01:56
      • 4.3 Managing Communications And Commitment (1 of 3)01:44
      • 4.4 Communication Strategy01:03
      • 4.5 Managing Communications And Commitment(2 of 3)03:20
      • 4.6 Managing Communications And Commitment(3 of 3)01:24
      • 4.7 Managing Organization And Stakeholder Change(1 of 10)02:58
      • 4.8 Managing Organization And Stakeholder Change(2 of 10)02:17
      • 4.9 Managing Organization And Stakeholder Change(3 of 10)01:12
      • 4.10 Managing Organization And Stakeholder Change(4 of 10)01:47
      • 4.11 Managing Organization And Stakeholder Change(5 of 10)01:31
      • 4.12 Managing Organization And Stakeholder Change(6 of 10)00:58
      • 4.13 Managing Organization And Stakeholder Change(7 of 10)00:45
      • 4.14 Managing Organization And Stakeholder Change(8 of 10)03:37
      • 4.15 Managing Organization And Stakeholder Change(9 of 10)04:58
      • 4.16 Managing Organization And Stakeholder Change(10 of 10)05:17
      • 4.17 Stakeholder Management(1 of 3)01:48
      • 4.18 Stakeholder Management(2 of 3)01:49
      • 4.19 Stakeholder Management(3 of 3)00:35
      • 4.20 Learning Unit 4 Summary13:17
      • 4.21 Quiz
    • Learning Unit 05 - Organizing for Service Transition 24:09
      • 5.1 Organizing for Service Transition00:17
      • 5.2 Organizing Service Transition01:07
      • 5.3 Organizing Service Transition00:57
      • 5.4 Introduction02:01
      • 5.5 Organizational Development(1 of 3)01:42
      • 5.6 Organizational Development(2 of3)00:54
      • 5.7 Organizational Development(3 of 3)00:30
      • 5.8 The Service Transition Organization01:10
      • 5.9 Role of Technical and Application Management(1 of 2)00:54
      • 5.10 Role of Technical and Application Management(2 of 2)01:00
      • 5.11 Organization Context: Interfaces02:29
      • 5.12 Organization Structure - Larger Organization00:55
      • 5.13 Service Transition Roles01:55
      • 5.14 Service Transition Roles01:36
      • 5.15 Service Transition Relationship with other Lifecycle Stages03:59
      • 5.16 Service Transition Relationship with other Lifecycle Stages01:29
      • 5.17 Learning Unit 5 Summary01:14
      • 5.18 Quiz
    • Learning Unit 06 - Technology Considerations 11:59
      • 6.1 Technology Considerations00:10
      • 6.2 Technology Considerations01:54
      • 6.3 Knowledge Management Tools01:56
      • 6.4 Collaboration03:09
      • 6.5 CMS02:13
      • 6.6 Learning Unit 6 Summary01:05
      • 6.7 Exercise - 600:42
      • 6.8 Exercise - 600:50
      • 6.9 Quiz
    • Learning Unit 07 - Implementing and improving Service Transition 31:33
      • 7.1 Implementing and Improving Service Transition00:15
      • 7.2 Implementing and Improving Service Transition01:13
      • 7.3 Key Activities in the Introduction of ST00:36
      • 7.4 Key Activities in the Introduction of ST01:32
      • 7.5 Key Activities in the Introduction of ST06:38
      • 7.6 Key Activities in the Introduction of ST01:17
      • 7.7 Key Activities in the Introduction of ST01:25
      • 7.8 Key Activities in the Introduction of ST01:07
      • 7.9 An Integrated Approach to ST00:37
      • 7.10 Implementing Service Transition in a Virtual or Cloud Environment02:10
      • 7.11 Implementing Service Transition in a Virtual or Cloud Environment00:37
      • 7.12 Implementing Service Transition in a Virtual or Cloud Environment00:35
      • 7.13 Implementing Service Transition in a Virtual or Cloud Environment00:33
      • 7.14 Implementing Service Transition in a Virtual or Cloud Environment04:57
      • 7.15 Implementing Service Transition in a Virtual or Cloud Environment00:50
      • 7.16 Implementing Service Transition in a Virtual or Cloud Environment00:38
      • 7.17 Implementing Service Transition in a Virtual or Cloud Environment00:33
      • 7.18 Implementing Service Transition in a Virtual or Cloud Environment01:09
      • 7.19 Implementing Service Transition in a Virtual or Cloud Environment01:22
      • 7.20 Implementing Service Transition in a Virtual or Cloud Environment01:22
      • 7.21 Implementing Service Transition in a Virtual or Cloud Environment00:55
      • 7.22 Learning Unit 7 Summary01:12
      • 7.23 Quiz
    • Learning Unit 08 - Challenges, Critical Success Factors and Risks 16:14
      • 8.1 Challenges, Critical Success Factors and Risks00:09
      • 8.2 Challenges, CSFs and Risks00:31
      • 8.3 Challenges Pertaining to Service Transition02:01
      • 8.4 Measurement Through Analyzing CSFs02:11
      • 8.5 Risks01:00
      • 8.6 Factors Affecting the Approach to Service Transition01:11
      • 8.7 Factors Affecting the Approach to Service Transition00:27
      • 8.8 Factors Affecting the Approach to Service Transition01:49
      • 8.9 Factors Affecting the Approach to Service Transition01:39
      • 8.10 Factors Affecting the Approach to Service Transition02:35
      • 8.11 Factors Affecting the Approach to Service Transition01:28
      • 8.12 Learning Unit 8 Summary01:13
      • 8.13 Quiz
    • Learning Unit 09 - Summary, case studies, exam preparation and directed 01:34
      • 9.1 Summary and Directed Studies00:21
      • 9.2 Processes: Summary00:29
      • 9.3 Checkpoints00:21
      • 9.4 Case Studies, Directed studies and Glossary00:08
      • 9.5 Thank You00:15
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Exam & certification

  • How do I become ITIL® Intermediate ST certified?

    The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following requirements have to be met:
    • A minimum 21 hours of instruction with an accredited training organization or an accredited e-learning solution
    • ITIL Foundation Certificate in IT Service Management
    • Two years of experience in the field of IT is highly desirable
    You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.

  • What do I need to do to unlock my Simplilearn certificate?

    Online Self learning:
    • Complete 85% of the course.

  • Until when can I procure voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase.In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does exam fee change?

    Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I take the exam?

    For customers outside India, web-based exam vouchers will be booked, and for India customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of validity of their course.

  • I would like to book paper-based exam in India, what is the process?

    You can book paper-based exam by contacting our team and walk into the centers at below mentioned cities to take the exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.
     

  • How do I schedule my exam?

    For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.  
     

  • Can I ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.

    Course advisor

    Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

    Reviews

    Ganesh K
    Ganesh K Manager

    The concepts discussed during the training were very close to my work environment. This will definitely help me in applying the concepts in my projects.

    Read more Read less
    Milind Dovhal
    Milind Dovhal

    Excellent Trainer . Concept explained very well. Overall good session.

    Shyhaja S
    Shyhaja S Analyst

    Trainer was good with a sound experienced. Presentation on all stages of life cycle of ITIL was good. Good knowledge.

    Ganapathy Hariharan
    Ganapathy Hariharan

    Training was very nicely conducted and managed. Kudos to the trainer who was able to complete the course well within 2days.

    Padmaja Valiveti
    Padmaja Valiveti

    This training has helped in gaining further insight on Service Transition and its implementation. Training will be useful in my day to day professional activities.

    Read more Read less

    FAQs

    • What payment options are available?

      Payments can be made using any of the following options. You will be emailed a receipt after the payment is made.
      • Visa Credit or Debit Card
      • MasterCard
      • American Express
      • Diner’s Club
      • PayPal

    • What will I receive along with this training?

      You will have access to the online e-learning and practice test.

    • Can I cancel my enrollment? Will I get a refund?

      Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.

    • Do you provide a money back guarantee for the training programs?

      Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

    • Can I extend the access period?

      Yes, you can extend the access period by paying an additional fee. Please sumbit a request via our Help and Support portal.

    • Where and how can I access the e-learning content? Are there any limitations?

      Once you register with us for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.

    • I am not able to access the online course. Whom should I contact for a solution?

      Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

    • I’d like to learn more about this training program. Whom should I contact?

      Contact us using the form on the right of any page on the Simplilearn website or the Live Chat link. Our customer service representatives will provide you with more details.

    • What certification will I receive after completing the training?

      After successful completion of the training, you will be awarded the course completion certificate and you can claim 15 PDU's. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.

    • What does it mean to be GSA approved course?

      The course is part of Simplilearn’s contract with GSA (only US) with special pricing for GSA approved agencies & organizations. To know more click here

    • How do i know if I am eligible to buy this course at GSA price?

      You should be employed with GSA approved agencies & organizations. The list of approved agencies is provided here

    • Disclaimer
    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.