Course description

  • What are the course objectives?

    The Service Transition module is one of the key qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. This module focuses on best practices required for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. The certification demonstrates your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services.

    Simplilearn’s training program for the ITIL Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers. The ITIL Intermediate Service Transition module is worth three of the 17 credits required to qualify for the Managing Across the Lifecycle module.

  • Why is the certification in demand?

    Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.

    ITIL qualifications are benchmarks of quality for IT professionals worldwide. ITIL training encourages you to come up with new ideas and approaches to improve customer satisfaction. You will learn to contribute effectively to service delivery in your organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

    The demand for certified professionals in this module is increasing at a rapid pace and there are already more than 10,000 certified professionals across the world.

  • What skills will you learn?

    At the end of Simplilearn’s ITIL® Intermediate ST training, you will be able to:
    • Describe the purpose, principles, and processes in service transition
    • Identify effective personnel management through service transitions
    • Identify challenges, critical success factors, and risks
    • Understand how to plan and manage the transitions using new or revised resources
    • Understand and manage changes to IT services in line with business strategy and customer expectations
    • Identify the role of service transition in flexible change management and improvement of service delivery

  • What are the career benefits of this course?

    An ITIL certification adds weight to an IT professional’s profile. Certified professionals typically earn 40% more compared to their non-certified peers. According to recent surveys by payscale.com, the annual average salary of a certified professional in this field ranges from $72,000 to $150,000.

  • Who should take this course?

    The ITIL® Intermediate Service Transition qualification is suited for professionals in areas such as configuration management or change management. This qualification is often sought by:
    • Chief Information Officers (CIOs)
    • Chief Technology Officers (CTOs)
    • Service Designers
    • IT Architects
    • IT Planners
    • IT Consultants
    • IT Audit Managers
    • IT Security Managers
    It can also be taken by:
    • ITSM (IT Service Management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL and individuals requiring an in-depth knowledge of ITIL Service Transition phase as part of the ITIL Service Lifecycle.
    • The ST module serves as one of the prerequisites for the ITIL Expert and Master Levels in IT Service Management.

Course preview

    • Learning Unit 00 - Introductory Lesson

      21:06
      • 0.1 ITIL® 2011 LIFECYCLE MODULE SERVICE TRANSITION
        01:20
      • 0.2 Agenda
        01:10
      • 0.3 Objective
        00:23
      • 0.4 ITIL® 2011 Introduction
        01:04
      • 0.5 ITIL® 2011 Intermediate
        00:51
      • 0.6 ITIL - Qualification Criteria
        02:00
      • 0.7 Definition Of Service Lifecycle
        00:21
      • 0.8 Definition Of Service Capability
        00:46
      • 0.9 Difference Between Lifecycle And Capability Modules
        00:36
      • 0.10 Managing Across The Lifecycle
        00:46
      • 0.11 Accreditation Institute
        00:43
      • 0.12 ST Course Description
        00:45
      • 0.13 Course Objective
        00:47
      • 0.14 Target Candidate
        00:43
      • 0.15 Target Candidate contd...
        01:39
      • 0.16 Exam Pre - Requisites
        01:15
      • 0.17 ITIL® 2011 Service Transition Exam Format
        01:13
      • 0.18 Exam Tips
        00:23
      • 0.19 Course Outline
        03:15
      • 0.20 Quiz
        00:54
      • 0.21 Thank You
        00:12
    • Learning Unit 01 - Introduction to Service Transition

      24:16
      • 1.1 Introduction To Service Transition
        00:23
      • 1.2 ITIL®
        02:13
      • 1.3 Recap from the "Foundation" Service Management Principles
        07:57
      • 1.4 ITIL's Relationship With Other Best Management Practice Guides
        00:16
      • 1.5 Service Transition: Purpose and Objectives
        01:40
      • 1.6 Scope
        01:34
      • 1.7 Scope
        00:44
      • 1.8 Service Transition: Value To Business
        02:23
      • 1.9 Context Of Service Transition In Service Lifecycle
        04:29
      • 1.10 Processes Within Service Transition
        00:58
      • 1.11 Learning Unit 1 Summary
        01:39
    • Learning Unit 02 - Service Transition Principles

      18:46
      • 2.1 Service Transition Principles
        00:22
      • 2.2 Service Transition Principles
        01:32
      • 2.3 Policies And Principles
        07:04
      • 2.4 Optimizing Service Transition Performance
        01:40
      • 2.5 Optimizing Service Transition Performance
        01:25
      • 2.6 Inputs And Outputs
        01:32
      • 2.7 Inputs And Outputs
        01:24
      • 2.8 Inputs (by Lifecycle Stage)
        00:09
      • 2.9 Outputs (by Lifecycle Stage)
        00:07
      • 2.10 Learning Unit 2 Summary
        01:17
      • 2.11 Exercise
        00:42
      • 2.12 Exercise - 1
        00:42
      • 2.13 Exercise - 1
        00:50
      • 2.14 Quiz
    • Learning Unit 03 - Service Transition Processes

      4:14:47
      • 3.1 Service Transition Processes
        00:33
      • 3.2 Basic Concepts
        01:34
      • 3.3 Basic Concepts
        01:03
      • 3.4 Basic Concepts
        01:27
      • 3.5 Transition Planning And Support
        00:26
      • 3.6 Purpose And Objectives
        02:29
      • 3.7 Scope
        01:19
      • 3.8 Value To Business
        01:18
      • 3.9 Policies
        02:14
      • 3.10 Basic Concepts
        01:31
      • 3.11 Process Activities
        01:11
      • 3.12 Define Transition Strategy
        02:07
      • 3.13 Prepare Service Transition
        00:45
      • 3.14 Plan And Coordinate Service Transition
        00:50
      • 3.15 Transition Process Support
        02:03
      • 3.16 Roles
        02:29
      • 3.17 Triggers, Inputs And Outputs
        01:23
      • 3.18 Interfaces
        02:03
      • 3.19 Critical Success Factors And Key Performance Indicators
        02:14
      • 3.20 Challenges And Risks
        02:03
      • 3.21 Exercise - 2
        00:42
      • 3.22 Exercise - 2
        00:50
      • 3.23 Change Management
        00:44
      • 3.24 Purpose And Objectives
        01:08
      • 3.25 Scope
        01:56
      • 3.26 Value to Business
        01:48
      • 3.27 Policies
        02:16
      • 3.28 Key Concepts
        02:48
      • 3.29 Activities
        01:19
      • 3.30 Process Flow For Normal Change
        00:22
      • 3.31 Process Activities
        01:00
      • 3.32 Create and Record RFC
        00:33
      • 3.33 Review of the RFC
        00:59
      • 3.34 Assess and Evaluate the change
        02:23
      • 3.35 The Seven R's of Impact Assessment
        01:42
      • 3.36 Authorize the Change Build and Test
        01:19
      • 3.37 Change Authorization Model 4 Levels
        02:24
      • 3.38 Coordinate Change build and test
        01:57
      • 3.39 Authorize the Change Deployment
        01:29
      • 3.40 Coordinate Change Deployment
        01:20
      • 3.41 Review and Close Change Record
        02:15
      • 3.42 Process Flow For Standard Deployment Request
        00:47
      • 3.43 Process Flow For Standard Operational Change Request
        00:37
      • 3.44 Roles
        04:36
      • 3.45 Triggers
        02:53
      • 3.46 Inputs and Outputs
        01:56
      • 3.47 Interfaces
        05:59
      • 3.48 CSFs and KPIs
        01:58
      • 3.49 Challenges and Risks
        01:30
      • 3.50 Challenges and Risks
        01:12
      • 3.51 Service Asset and Configuration Management
        00:45
      • 3.52 Purpose And Objectives
        01:59
      • 3.53 Scope
        01:31
      • 3.54 Value to Business
        01:45
      • 3.55 Policies and Principles
        01:23
      • 3.56 Policies and Principles
        00:55
      • 3.57 Key Concepts
        02:29
      • 3.58 Key Concepts: Configuration Management System
        04:25
      • 3.59 Key Concepts: Configuration Model
        01:34
      • 3.60 Key Concepts
        02:00
      • 3.61 Process Activities
        00:48
      • 3.62 Management and Planning
        01:31
      • 3.63 Configuration Identification
        01:15
      • 3.64 Configuration Control
        01:50
      • 3.65 Status Accounting and Reporting
        02:04
      • 3.66 Verification and Audit
        02:00
      • 3.67 Roles
        02:58
      • 3.68 Inputs and Outputs
        01:38
      • 3.69 Triggers
        00:29
      • 3.70 Interfaces
        01:38
      • 3.71 CSFs and KPIs
        02:20
      • 3.72 Challenges and Risks
        02:36
      • 3.73 Exercise - 3
        00:42
      • 3.74 Exercise - 3
        00:50
      • 3.75 Release And Deployment Management
        00:14
      • 3.76 Purpose And Objectives
        00:14
      • 3.77 Scope
        00:40
      • 3.78 Value to Business
        01:11
      • 3.79 Policies
        01:49
      • 3.80 Key Concepts
        03:42
      • 3.81 Key Concepts
        01:59
      • 3.82 Process Activities
        05:13
      • 3.83 Process Activities
        05:05
      • 3.84 Roles
        05:32
      • 3.85 Inputs and Outputs
        01:58
      • 3.86 Interfaces
        01:43
      • 3.87 CSFs and KPIs
        01:51
      • 3.88 Challenges and Risks
        02:12
      • 3.89 Service Validation And Testing
        00:25
      • 3.90 Purpose And Objectives
        01:35
      • 3.91 Scope
        01:00
      • 3.92 Value To Business
        01:16
      • 3.93 Policies And Principles(1 of 4)
        02:26
      • 3.94 Policies And Principles(2 of 4)
        02:39
      • 3.95 Policies And Principles(3 of 4)
        01:27
      • 3.96 Policies And Principles(4 of 4)
        01:53
      • 3.97 Key Concepts
        02:39
      • 3.98 Key Concepts
        01:33
      • 3.99 Key Concepts: Service V - Model
        04:00
      • 3.100 Key Concepts
        01:53
      • 3.101 Activities, Methods, Techniques: The Process
        00:48
      • 3.102 Process Activities
        01:46
      • 3.103 Validation And Test Management
        01:37
      • 3.104 Plan And Design Test
        01:22
      • 3.105 Verify Test Plans And Test Design
        00:42
      • 3.106 Prepare Test Environment
        00:44
      • 3.107 Perform Tests
        01:07
      • 3.108 Perform Tests - Activities Involved
        00:52
      • 3.109 Evaluate Exit Criteria And Report
        00:41
      • 3.110 Test Clean Up And Closure
        00:41
      • 3.111 Roles
        02:15
      • 3.112 Triggers, Inputs And Outputs
        03:26
      • 3.113 Interfaces
        01:27
      • 3.114 CSFs And KPIs
        02:21
      • 3.115 Challenges And Risks
        01:36
      • 3.116 Exercise - 4
        00:42
      • 3.117 Exercise - 4
        00:50
      • 3.118 Change Evaluation
        00:38
      • 3.119 Purpose And Objectives
        01:10
      • 3.120 Scope And Value To Business
        01:00
      • 3.121 Policies
        01:13
      • 3.122 Principles
        01:06
      • 3.123 Key Concepts
        01:10
      • 3.124 Process Activities
        03:14
      • 3.125 Roles
        01:41
      • 3.126 Triggers, Inputs, Outputs and Interfaces
        01:04
      • 3.127 CSFs and KPIs
        01:34
      • 3.128 Challenges and Risks
        02:03
      • 3.129 Knowledge Management
        00:44
      • 3.130 Purpose And Objectives
        01:36
      • 3.131 Scope
        00:42
      • 3.132 Value to Business
        01:01
      • 3.133 Policies and Principles (1 of 3)
        01:11
      • 3.134 Policies and Principles (2 of 3)
        03:14
      • 3.135 Policies and Principles (3 of 3)
        01:11
      • 3.136 Key Concepts: SKMS Contents
        01:14
      • 3.137 Process Activities
        00:24
      • 3.138 Knowledge Management Strategy
        01:44
      • 3.139 Knowledge Transfer
        02:46
      • 3.140 Managing Data, Information and Knowledge
        03:32
      • 3.141 Using the SKMS
        01:35
      • 3.142 Using the SKMS
        01:14
      • 3.143 Roles
        01:44
      • 3.144 Triggers, Inputs and Outputs
        01:37
      • 3.145 Interfaces
        01:16
      • 3.146 CSFs and KPIs
        02:25
      • 3.147 Challenges and Risks
        01:59
      • 3.148 Learning Unit 3 Summary
        01:58
      • 3.149 Exercise - 5
        00:42
      • 3.150 Exercise - 5
        00:50
    • Learning Unit 04 - Managing people through Service Transition

      52:35
      • 4.1 Managing People Through Service Transition
        00:19
      • 4.2 Managing People Through Service Transitions
        01:56
      • 4.3 Managing Communications And Commitment (1 of 3)
        01:44
      • 4.4 Communication Strategy
        01:03
      • 4.5 Managing Communications And Commitment(2 of 3)
        03:20
      • 4.6 Managing Communications And Commitment(3 of 3)
        01:24
      • 4.7 Managing Organization And Stakeholder Change(1 of 10)
        02:58
      • 4.8 Managing Organization And Stakeholder Change(2 of 10)
        02:17
      • 4.9 Managing Organization And Stakeholder Change(3 of 10)
        01:12
      • 4.10 Managing Organization And Stakeholder Change(4 of 10)
        01:47
      • 4.11 Managing Organization And Stakeholder Change(5 of 10)
        01:31
      • 4.12 Managing Organization And Stakeholder Change(6 of 10)
        00:58
      • 4.13 Managing Organization And Stakeholder Change(7 of 10)
        00:45
      • 4.14 Managing Organization And Stakeholder Change(8 of 10)
        03:37
      • 4.15 Managing Organization And Stakeholder Change(9 of 10)
        04:58
      • 4.16 Managing Organization And Stakeholder Change(10 of 10)
        05:17
      • 4.17 Stakeholder Management(1 of 3)
        01:48
      • 4.18 Stakeholder Management(2 of 3)
        01:49
      • 4.19 Stakeholder Management(3 of 3)
        00:35
      • 4.20 Learning Unit 4 Summary
        13:17
      • 4.21 Quiz
    • Learning Unit 05 - Organizing for Service Transition

      24:09
      • 5.1 Organizing for Service Transition
        00:17
      • 5.2 Organizing Service Transition
        01:07
      • 5.3 Organizing Service Transition
        00:57
      • 5.4 Introduction
        02:01
      • 5.5 Organizational Development(1 of 3)
        01:42
      • 5.6 Organizational Development(2 of3)
        00:54
      • 5.7 Organizational Development(3 of 3)
        00:30
      • 5.8 The Service Transition Organization
        01:10
      • 5.9 Role of Technical and Application Management(1 of 2)
        00:54
      • 5.10 Role of Technical and Application Management(2 of 2)
        01:00
      • 5.11 Organization Context: Interfaces
        02:29
      • 5.12 Organization Structure - Larger Organization
        00:55
      • 5.13 Service Transition Roles
        01:55
      • 5.14 Service Transition Roles
        01:36
      • 5.15 Service Transition Relationship with other Lifecycle Stages
        03:59
      • 5.16 Service Transition Relationship with other Lifecycle Stages
        01:29
      • 5.17 Learning Unit 5 Summary
        01:14
      • 5.18 Quiz
    • Learning Unit 06 - Technology Considerations

      11:59
      • 6.1 Technology Considerations
        00:10
      • 6.2 Technology Considerations
        01:54
      • 6.3 Knowledge Management Tools
        01:56
      • 6.4 Collaboration
        03:09
      • 6.5 CMS
        02:13
      • 6.6 Learning Unit 6 Summary
        01:05
      • 6.7 Exercise - 6
        00:42
      • 6.8 Exercise - 6
        00:50
      • 6.9 Quiz
    • Learning Unit 07 - Implementing and improving Service Transition

      31:33
      • 7.1 Implementing and Improving Service Transition
        00:15
      • 7.2 Implementing and Improving Service Transition
        01:13
      • 7.3 Key Activities in the Introduction of ST
        00:36
      • 7.4 Key Activities in the Introduction of ST
        01:32
      • 7.5 Key Activities in the Introduction of ST
        06:38
      • 7.6 Key Activities in the Introduction of ST
        01:17
      • 7.7 Key Activities in the Introduction of ST
        01:25
      • 7.8 Key Activities in the Introduction of ST
        01:07
      • 7.9 An Integrated Approach to ST
        00:37
      • 7.10 Implementing Service Transition in a Virtual or Cloud Environment
        02:10
      • 7.11 Implementing Service Transition in a Virtual or Cloud Environment
        00:37
      • 7.12 Implementing Service Transition in a Virtual or Cloud Environment
        00:35
      • 7.13 Implementing Service Transition in a Virtual or Cloud Environment
        00:33
      • 7.14 Implementing Service Transition in a Virtual or Cloud Environment
        04:57
      • 7.15 Implementing Service Transition in a Virtual or Cloud Environment
        00:50
      • 7.16 Implementing Service Transition in a Virtual or Cloud Environment
        00:38
      • 7.17 Implementing Service Transition in a Virtual or Cloud Environment
        00:33
      • 7.18 Implementing Service Transition in a Virtual or Cloud Environment
        01:09
      • 7.19 Implementing Service Transition in a Virtual or Cloud Environment
        01:22
      • 7.20 Implementing Service Transition in a Virtual or Cloud Environment
        01:22
      • 7.21 Implementing Service Transition in a Virtual or Cloud Environment
        00:55
      • 7.22 Learning Unit 7 Summary
        01:12
      • 7.23 Quiz
    • Learning Unit 08 - Challenges, Critical Success Factors and Risks

      16:14
      • 8.1 Challenges, Critical Success Factors and Risks
        00:09
      • 8.2 Challenges, CSFs and Risks
        00:31
      • 8.3 Challenges Pertaining to Service Transition
        02:01
      • 8.4 Measurement Through Analyzing CSFs
        02:11
      • 8.5 Risks
        01:00
      • 8.6 Factors Affecting the Approach to Service Transition
        01:11
      • 8.7 Factors Affecting the Approach to Service Transition
        00:27
      • 8.8 Factors Affecting the Approach to Service Transition
        01:49
      • 8.9 Factors Affecting the Approach to Service Transition
        01:39
      • 8.10 Factors Affecting the Approach to Service Transition
        02:35
      • 8.11 Factors Affecting the Approach to Service Transition
        01:28
      • 8.12 Learning Unit 8 Summary
        01:13
      • 8.13 Quiz
    • Learning Unit 09 - Summary, case studies, exam preparation and directed

      01:34
      • 9.1 Summary and Directed Studies
        00:21
      • 9.2 Processes: Summary
        00:29
      • 9.3 Checkpoints
        00:21
      • 9.4 Case Studies, Directed studies and Glossary
        00:08
      • 9.5 Thank You
        00:15
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Exam & certification

  • How do I become ITIL® Intermediate ST certified?

    The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following requirements have to be met:
    • A minimum 21 hours of instruction with an accredited training organization or an accredited e-learning solution
    • ITIL Foundation Certificate in IT Service Management
    • Two years of experience in the field of IT is highly desirable
    You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.

  • What do I need to do to unlock my Simplilearn certificate?

    Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.

  • Until when can I procure exam voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does exam fee change?

    Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.

  • How will I take the exam?

    For customers outside India, web-based exam vouchers will be booked. For Indian customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of the validity of their course.

  • I would like to book paper-based exam in India, what is the process?

    Please click the below link for information regarding the booking process.
    https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • Does the course fee include examination fees as well?

    Yes, the course fee is inclusive of the examination fee.
     

  • How do I schedule my exam?

    For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.  
     

  • Can I ask for refund of exam voucher cost once it is issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

Reviews

Ganesh K
Ganesh K Manager

The concepts discussed during the training were very close to my work environment. This will definitely help me in applying the concepts in my projects.

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Milind Dovhal
Milind Dovhal

Excellent Trainer . Concept explained very well. Overall good session.

Shyhaja S
Shyhaja S Analyst

Trainer was good with a sound experienced. Presentation on all stages of life cycle of ITIL was good. Good knowledge.

Ganapathy Hariharan
Ganapathy Hariharan

Training was very nicely conducted and managed. Kudos to the trainer who was able to complete the course well within 2days.

Padmaja Valiveti
Padmaja Valiveti

This training has helped in gaining further insight on Service Transition and its implementation. Training will be useful in my day to day professional activities.

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FAQs

  • What payment options are available?

    Payments can be made using any of the following options. You will be emailed a receipt after the payment is made.
    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diner’s Club
    • PayPal

  • What will I receive along with this training?

    You will have access to the online e-learning and practice test.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.

  • Do you provide a money-back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Please sumbit a request via our Help and Support portal.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.

  • I am not able to access the online course. Whom should I contact for a solution?

    Contact us using the form on the right side of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right side of any page on the Simplilearn website or the Live Chat link. Our customer service representatives will provide you with more details.

  • What certification will I receive after completing the training?

    After successful completion of the training, you will be awarded the course completion certificate and you can claim 15 PDUs. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.

    • Disclaimer
    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.