Course Overview

This course is designed to help you understand the management aspects of the ITIL Service Lifecycle. You’ll learn to define management objectives, purposes, and functions; implement and improve service capabilities; and manage governance within the ITIL framework—the standard that sets international quality benchmarks for IT professionals.

Key Features

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  • 10 hours of self-paced learning
  • 2 sample test papers
  • Exam fee included
  • 21 PDUs offered

Skills Covered

  • Service Lifecycle key concepts
  • Stakeholder management
  • Strategies of communication
  • Service management steps
  • Importance of governance
  • Services organization
  • Service management capability

Training Options

Self-Paced Learning

$ 799

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  • 24x7 learner assistance and support
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Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

Course Curriculum

Eligibility

The main target group for this course includes, but is not restricted to, Chief Information Officers (CIOs), senior IT managers, IT managers and supervisors, IT professionals, IT operations practitioners, IT development practitioners, and individuals seeking the ITIL Expert in IT Service Management certificate. <meta charset="utf-8" />
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Pre-requisites

To be eligible for the ITIL Managing Across the Lifecycle certification, candidates must have at least 30 contact hours for this syllabus as part of a formal, approved training course or scheme, and two (2) credits from the ITIL Foundation certificate plus a minimum of 15 credits from the ITIL Intermediate certificate. Holders of ITIL Expert certificate in IT service management are also eligible. <meta charset="utf-8" />
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Course Content

  • ITIL Managing across the Lifecycle (MALC)

    Preview

    • Learning Unit 00 - Introduction to the Course

      18:30Preview
      • 0.1 Welcome
        00:09
      • 0.2 Introduction to the Course
        01:02
      • 0.3 Agenda
        01:04
      • 0.4 Objective
        00:25
      • 0.5 ITIL 2011 Introduction
        00:59
      • 0.6 ITIL 2011 Intermediate
        00:50
      • 0.7 ITIL Qualification Criteria
        02:07
      • 0.8 Definition of Service Lifecycle
        00:44
      • 0.9 Definition of Service Capability
        00:41
      • 0.10 Difference between Lifecycle and Capability Modules
        00:37
      • 0.11 Managing Across the Lifecycle
        00:48
      • 0.12 Accreditation Institute
        00:42
      • 0.13 MALC Course Objective
        00:43
      • 0.14 Managing Across Life Cycle Target Audience
        01:11
      • 0.15 Exam Pre requisites
        01:23
      • 0.16 ITIL Managing Across the Lifecycle Exam Format
        01:13
      • 0.17 Course Outline
        03:49
      • 0.18 Thank You
        00:03

    • Learning Unit 01 - Key Concepts of the Service Lifecycle

      01:12:05Preview
      • 1.1 Welcome
        00:09
      • 1.2 Key Concepts of the Service Lifecycle
        00:52
      • 1.3 ITIL The Library Constituents
        02:30
      • 1.4 Managing Services and Service Management
        02:33
      • 1.5 Managing Services and Service Management
        01:22
      • 1.6 Managing Services and Service Management
        00:41
      • 1.7 The Service Lifecycle
        01:24
      • 1.8 The Service Lifecycle
        02:50
      • 1.9 The Service Lifecycle
        04:18
      • 1.10 The Service Lifecycle
        03:45
      • 1.11 The Service Lifecycle
        02:56
      • 1.12 The Service Lifecycle
        01:36
      • 1.13 Concept of Service Value
        01:39
      • 1.14 Concept of Service Value
        01:40
      • 1.15 Value to Business Service Strategy
        02:35
      • 1.16 Value to Business Service Strategy
        02:24
      • 1.17 Value to Business Service Strategy
        01:46
      • 1.18 Value to Business Service Strategy
        01:59
      • 1.19 Realising Business Value in Service Operation
        01:35
      • 1.20 Realising Business Value in Service Operation
        02:25
      • 1.21 Service Value in Service Transition
        01:41
      • 1.22 Using Service Measurement and Monitoring to Support Lifecycle
        01:40
      • 1.23 Process
        01:32
      • 1.24 Organising IT Service Management Process Definition
        01:10
      • 1.25 Characteristics of a Process
        01:35
      • 1.26 Organising IT Service Management Organisation Structure
        03:19
      • Connecting with Processes and Functions RACI Matrix
        02:16
      • 1.28 Risk Management
        02:24
      • 1.29 Management of Risk(M o R) Framework
        02:35
      • 1.30 ISO 31000 Risk Management Approach
        02:27
      • 1.31 ISOIEC 27001
        02:07
      • 1.32 Risk IT
        01:19
      • 1.33 Knowledge Management and SKMS
        01:52
      • 1.34 Knowledge Management and SKMS
        01:44
      • 1.35 Knowledge Management and SKMS
        01:43
      • 1.36 Summary
        01:36
      • 1.37 Thank You
        00:06

    • Learning Unit 02 - Communication and Stakeholder Management

      45:10Preview
      • 2.1 Welcome
        00:08
      • 2.2 Communication and Stakeholder Management
        00:37
      • 2.3 Business Relationship Management Across Service Lifecycle
        05:20
      • 2.4 Business Relationship Management Across Service Lifecycle
        05:11
      • 2.5 Role of Business Relationship Management
        03:06
      • 2.6 Stakeholder Management and Communication
        02:42
      • 2.7 Stakeholder Management Strategy
        01:52
      • 2.8 Stakeholder Management Strategy
        01:08
      • 2.9 Stakeholder Management Strategy
        02:14
      • 2.10 Stakeholder Map and Analysis
        01:15
      • 2.11 Service Model
        02:21
      • 2.12 Service Model
        00:29
      • 2.13 Communication Strategy
        00:49
      • 2.14 Communication Strategy
        02:48
      • 2.15 Communication Strategy
        02:36
      • 2.16 Communication Strategy
        01:33
      • 2.17 Communication Strategy
        01:57
      • 2.18 Communication Service Design
        01:58
      • 2.19 Communication Service Transition
        01:51
      • 2.20 Communication Service Operation
        03:18
      • 2.21 Communication CSI
        01:20
      • 2.22 Summary
        00:32
      • 2.23 Exercise 1
      • 2.24 Thank You
        00:05

    • Learning Unit 03 - Integrating Service Management Processes Across the Service Lifecycle

      02:40:25Preview
      • 3.1 Welcome
        00:10
      • 3.2 Learning Unit03
        00:58
      • 3.3 Integration Across the Service Lifecycle
        04:11
      • 3.4 Impact of Service Strategy on Other Lifecycle Stages
        04:01
      • 3.5 Impact of Service Strategy on Other Lifecycle Stages
        02:16
      • 3.6 Service Lifecycle Perspective Designing Service Solutions
        02:01
      • 3.7 Service Perspective Designing Service Solutions
        02:33
      • 3.8 Service Strategy Inputs and Outputs by Lifecycle Stages
        02:17
      • 3.9 Service Design Inputs and Outputs by Lifecycle Stages
        02:51
      • 3.10 Service Transition Inputs and Outputs by Lifecycle Stages
        01:33
      • 3.11 Service Operation Inputs and Outputs by Lifecycle Stages
        01:28
      • 3.12 CSI Inputs and Outputs by Lifecycle Stages
        01:31
      • 3.13 Value to Business Strategy Management for IT Services
        02:00
      • 3.14 Strategy Management for IT Services Interfaces
        02:59
      • 3.15 Value to Business Service Portfolio Management
        01:43
      • 3.16 Service Portfolio Management Interfaces
        05:34
      • 3.17 Value to Business Financial Management for IT Services
        01:58
      • 3.18 Financial Management for IT Services Interfaces
        03:04
      • 3.19 Value to Business Demand Management
        01:28
      • 3.20 Demand Management Interfaces
        03:50
      • 3.21 Value to Business Business Relationship Management
        02:05
      • 3.22 Business Relationship Management Interfaces
        04:31
      • 3.23 Value to Business Design Coordination
        02:30
      • 3.24 Design Coordination Interfaces
        04:54
      • 3.25 Value to Business Service Catalogue Management
        02:17
      • 3.26 Service Catalogue Management Interfaces
        02:19
      • 3.27 Value to Business Service Level Management
        02:32
      • 3.28 Service Level Management Interfaces
        02:46
      • 3.29 Value to Business Supplier Management
        01:11
      • 3.30 Supplier Management Interfaces
        03:10
      • 3.31 Value to Business Capacity Management
        02:59
      • 3.32 Capacity Management Interfaces
        01:38
      • 3.33 Value to Business Availability Management
        01:56
      • 3.34 Availability Management Interfaces
        02:53
      • 3.35 Value to Business IT Service Continuity Management
        01:26
      • 3.36 IT Service Continuity Management Interfaces
        02:23
      • 3.37 Value to Business Information Security Management
        01:49
      • 3.38 Information Security Management Interfaces
        03:59
      • 3.39 Value to Business SACM
        03:07
      • 3.40 Service Asset and Configuration Management Interfaces
        02:21
      • 3.41 Value to Business Change Management
        04:01
      • 3.42 Change Management Interfaces
        05:04
      • 3.43 Value to Business Release and Deployment Management
        01:54
      • 3.44 Release and Deployment Management Interfaces
        02:25
      • 3.45 Value to Business Transition Planning and Support
        01:26
      • 3.46 Transition Planning and Support Interfaces
        02:11
      • 3.47 Value to Business Service Validation and Testing
        01:28
      • 3.48 Service Validation and Testing Interfaces
        01:37
      • 3.49 Value to Business Change Evaluation
        01:26
      • 3.50 Change Evaluation Interfaces
        01:41
      • 3.51 Value to Business Knowledge Management
        01:46
      • 3.52 Knowledge Management Interfaces
        00:45
      • 3.53 Value to Business Event Management
        02:15
      • 3.54 Event Management Interfaces
        02:56
      • 3.55 Value to Business Incident Management
        01:54
      • 3.56 Incident Management Interfaces
        03:11
      • 3.57 Value to Business Request Fulfillment
        01:46
      • 3.58 Request Fulfillment Interfaces
        02:34
      • 3.59 Value to Business Problem Management
        01:54
      • 3.60 Problem Management Interfaces
        03:23
      • 3.61 Value to Business Access Management
        01:31
      • 3.62 Access Management Interfaces
        02:50
      • 3.63 Value to Business Seven Step Improvement Process
        01:23
      • 3.64 Seven Step Improvement Process Interfaces
        01:53
      • 3.65 Seven Step Improvement Process Interfaces
        01:42
      • 3.66 Seven Steps Improvement Role Of Other Processes
        03:28
      • 3.67 Summary
        00:46
      • 3.69 Thank You
        00:03
      • 3.70 Exercise 2

    • Learning Unit 04 - Managing Services Across the Service Lifecycle

      01:45:16Preview
      • 4.1 Welcome
        00:09
      • 4.2 Managing Services Across the Service Lifecycle
        01:22
      • 4.3 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
        01:32
      • 4.4 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
        01:34
      • 4.5 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
        01:49
      • 4.6 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
        02:20
      • 4.7 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
        02:20
      • 4.8 Service Models and SDP
        02:02
      • 4.9 SDP as a Link Between Service Design Transition and Operation
        01:33
      • 4.10 SDP as a Link Between Service Design Transition and Operation
        03:24
      • 4.11 Flow of Knowledge Experience Skills Between Lifecycle Stages
        01:39
      • 4.12 Flow of Knowledge Experience Skills Between Lifecycle Stages
        01:49
      • 4.13 Flow of Knowledge Experience Skills Between Lifecycle Stages
        02:56
      • 4.14 Flow of Knowledge Experience Skills Between Lifecycle Stages
        02:28
      • 4.15 Flow of Knowledge Experience Skills Between Lifecycle Stages
        02:34
      • 4.16 Flow of Knowledge Experience Skills Between Lifecycle Stages
        02:17
      • 4.17 Service Transition in Early Stages of Service Lifecycle
        01:48
      • 4.18 Service Transition in Early Stages of Service Lifecycle
        02:08
      • 4.19 Service Rehearsals
        01:48
      • 4.20 Service Rehearsals
        02:40
      • 4.21 Service Level Management
        02:31
      • 4.22 Service Level Management Review Meeting
        02:29
      • 4.23 Business Relationship Management and Customer Satisfaction
        03:51
      • 4.24 Customer Satisfaction Surveys
        03:47
      • 4.25 Survey Techniques (12)
        00:56
      • 4.26 Survey Techniques (22)
        01:01
      • 4.27 Strategic Assessment(12)
        07:00
      • 4.28 Strategic Assessment(22)
        03:33
      • 4.29 Service Strategy Challenges
        03:13
      • 4.30 Service Strategy Risks
        03:39
      • 4.31 Service Strategy CSFs
        00:59
      • 4.32 Service Design Challenges
        02:19
      • 4.33 Service Design Risks
        02:38
      • 4.34 Service Transition Challenges
        02:09
      • 4.35 Service Transition Risks
        02:08
      • 4.36 Service Transition CSFs
        02:01
      • 4.37 Service Operation Challenges(12)
        01:55
      • 4.38 Service Operation Challenges(22)
        03:31
      • 4.39 Service Operation Risks
        03:39
      • 4.40 Service Operation CSFs(13)
        02:03
      • 4.41 Service Operation CSFs (23)
        02:18
      • 4.42 Service Operation CSFs(33)
        01:12
      • 4.43 CSI Challenges
        01:55
      • 4.44 CSI Risks
        01:21
      • 4.45 CSI CSFs
        01:29
      • 4.46 Summary
        01:23
      • 4.48 Thank You
        00:04
      • Exercise 3

    • Learning Unit 05 - Governance and Organisation

      01:06:02Preview
      • 5.1 Welcome
        00:08
      • 5.2 Governance and Organisation
        01:02
      • 5.3 Importance and Impact of Good Governance
        01:46
      • 5.4 Governance
        01:33
      • 5.5 Governance
        02:53
      • 5.6 Governance and Management
        02:27
      • 5.7 IT Governance
        01:48
      • 5.8 Sourcing Governance
        02:11
      • 5.9 Role of IT Strategy or Steering Group(ITSG)
        03:05
      • 5.10 Authorising Changes
        02:00
      • 5.11 Authorising Changes
        01:16
      • 5.12 Role of Change Advisory Board
        02:35
      • 5.13 Establishing and Maintaining a Service Management System
        02:52
      • 5.14 Stages of Organisational Development
        03:56
      • 5.15 Organisation Departmentalisation
        02:03
      • 5.16 Service Provider Organisation Structure
        02:45
      • 5.17 Service Design Organisation Structure for Small Organisation
        01:03
      • 5.18 Service Design Organisation Structure for larger Organisation
        01:02
      • 5.19 Service Transition Organisation Structure for Small Organisation
        01:36
      • 5.20 Service Transition Organisation Structure for Large Organisation
        01:29
      • 5.21 Organisational Context for Transitioning a Service
        01:45
      • 5.22 Functions and Activities in Organisational Structuring
        02:42
      • 5.23 Functions within Service Operation
        03:42
      • 5.24 Competence and Skills for Service Management
        01:55
      • 5.25 Competence and Skills for Service Management
        02:29
      • 5.26 Organisational Development
        02:42
      • 5.27 Service Provider Types
        02:25
      • 5.28 Customer Decisions on Service Provider Types
        03:28
      • 5.29 Selecting Service Delivery Strategies(12)
        01:44
      • 5.30 Selecting Service Delivery Strategies(22)
        02:49
      • 5.31 Summary
        00:47
      • 5.32 Thank You
        00:04
      • 5.33 Exercise 4

    • Learning Unit 06 - Measurement

      49:37Preview
      • 6.1 Welcome
        00:09
      • 6.2 Measurement
        01:15
      • 6.3 Measuring and Demonstrating Business Value
        02:13
      • 6.4 Measuring and Demonstrating Business Value
        02:11
      • 6.5 Service Measurements
        02:31
      • 6.6 7 Step Improvement Process
        05:43
      • 6.7 Metrics
        01:45
      • 6.8 CSFs and KPIs
        01:52
      • 6.9 CSFs and KPIs
        01:22
      • 6.10 CSFs and KPIs
        01:33
      • 6.11 CSFs and KPIs
        01:22
      • 6.12 Measurements and Metrics
        02:58
      • 6.13 Design and Development of Service Measurement Framework
        03:06
      • 6.14 Design and Development of Service Measurement Framework
        01:31
      • 6.15 Design and Development of Service Measurement Framework
        02:12
      • 6.16 Designing Measurement Methods and Metrics Metrics Tree
        03:48
      • 6.17 Monitoring,Reporting and Control
        02:28
      • 6.18 Monitor Control Loop
        01:58
      • 6.19 Complex Monitor Control Loop
        01:44
      • 6.20 The ITSM Monitor Control Loop
        03:45
      • 6.21 Levels of Monitoring
        01:29
      • 6.22 Use of Event Management Tool to Increase Visibility of the Infrastructure and IT Service Delivery
        01:59
      • 6.23 Summary
        00:38
      • 6.24 Exercise 5
      • 6.25 Thank You
        00:05

    • Learning Unit 07 - Implementing and Improving Service Management Capability

      01:19:44Preview
      • 7.1 Welcome
        00:09
      • 7.2 Implementing and Improving Service Management Capability
        01:33
      • 7.3 Implementing Service Management
        02:08
      • 7.4 Implementing Service Management
        04:10
      • 7.5 Assessing Service Management Strategic Assessment
        05:20
      • 7.6 Assessing Service Management SWOT analysis
        02:47
      • 7.7 Assessing Service Management GAP analysis
        02:00
      • 7.8 Assessing Service Management
        01:44
      • 7.9 Assessing Service Management Assessments
        01:54
      • 7.10 Assessing Service Management contd
        02:59
      • 7.11 Assessing Service Management
        02:26
      • 7.12 Assessing Service Management ISO IEC 20000
        01:49
      • 7.13 Assessing Service Management CMMI
        01:55
      • 7.14 Assessing Service Management COBIT
        01:51
      • 7.15 Assessing Service Management Six sigma
        01:31
      • 7.16 Assessing Service Management Benchmarking
        02:23
      • 7.17 Assessing Service Management
        02:21
      • 7.18 Assessing Service Management
        02:14
      • 7.19 Improving Service Management CSI register
        02:25
      • Improving Service Management Capability
        00:46
      • 7.21 Improving Service Management CSI Approach
        02:13
      • 7.22 Improving Service Management Deming Cycle
        02:48
      • 7.23 Improving Service Management 7 Step Improvement Process
        00:53
      • 7.24 Return on Investment
        01:45
      • 7.25 Return on Investment
        01:40
      • 7.26 Return on Investment
        01:19
      • 7.27 Return on Investment
        01:09
      • 7.28 Return on Investment Pre programme ROI
        04:10
      • 7.29 Return on Investment
        03:17
      • 7.30 Organisational Change
        02:28
      • 7.31 Managing Organisation and Stakeholder Change
        04:05
      • CSI and Organisational Change
        04:15
      • 7.33 Planning and Implementing Service Management Technologies
        03:00
      • 7.34 Planning and Implementing Service Management Technologies
        01:18
      • 7.35 Summary
        00:54
      • 7.36 Exercise 6
      • 7.37 Thank You
        00:05

    • Learning Unit 08 - Summary and Directed Studies

      05:29Preview
      • 8.1 Welcome
        00:08
      • 8.2 Summary and Directed Studies
        00:22
      • 8.3 Case Studies,Directed Studies and Glossary
        00:07
      • 8.4 Checkpoints
        00:29
      • 8.5 Case Study
        00:27
      • 8.6 Case Study
        00:17
      • 8.7 Case Study
        00:28
      • 8.8 Case Study
        00:22
      • 8.9 Case Study
        00:26
      • 8.10 Case Study
        00:19
      • 8.11 Exercise Based on the Case Study
        00:10
      • 8.12 Exercise 1
        00:16
      • 8.13 Exercise 2
        00:22
      • 8.14 Exercise 3
        00:16
      • 8.15 Exercise 4
        00:13
      • 8.16 Exercise 5
        00:14
      • 8.17 Exercise 6
        00:14
      • 8.18 Thank You
        00:19

Contact Us

1-844-842-4145

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Course Advisor

  • Manuel W Lloyd

    Manuel W Lloyd

    Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

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Exam & Certification

ITIL MALC Certificate

  • How will I become ITIL® Managing Across the Lifecycle certified?

    To be eligible for the ITIL® Managing Across the Lifecycle certification, candidates must fulfill the following requirements:
    • At least 30 contact hours for this syllabus as part of a formal, approved training course or scheme.
    • Two (2) credits from the ITIL Foundation certificate plus a minimum of 15 credits from ITIL Intermediate certificate.
    • Holders of ITIL Expert certificate in IT service management are also eligible.

  • What do I need to do to unlock my Simplilearn certificate?

    Online self-learners must complete 85% of the course to receive their certificate.

  • Until when can I procure exam voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam price goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does the exam fee change?

    Exam prices are governed by the certification body and can change. Price changes are typically announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I schedule/book my exam?

    Please click the below link for information regarding the booking process.
    https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.

  • Can I ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.

Reviews

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    Viswas Paomanabha

    Training is well structured and well paced.

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    Neena Hingorani Talreja

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    Vikas Bansal

    Training was very relevant to the coverage and the trainer explanation was very good and helped me in clearing the concepts.

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    Good training. My sincere thanks to entire Simplilearn team.

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    Excellent training.

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    Ayesha Siddiqha

    Excellent training by Simplilearn.

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    Good training provided by Simplilearn.

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    The training provided was concise specific and relevant . It helped to assimilate key concepts quickly.

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    Faculty has been really very good. Explained topics with examples.

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FAQs

  • What is the duration of the exam?

    The duration of the exam is 120 minutes.

  • What is the exam structure?

    The ITIL Managing Across the Lifecycle (MALC) exam consists of multiple choice questions with ten questions per paper and is a closed book exam. A candidate must receive a score of 35 out of 50 to pass (70%).

  • Are there any prerequisites for this course?

    Candidates are required to furnish a copy of their ITIL Foundation certificate while registering for the Intermediate level exams.

  • How does Simplilearn assure that the material and the training delivered are effective?

    Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

  • Will I get a course completion certificate?

    Upon completing the ITIL Managing Across the Lifecycle Training from Simplilearn, you will receive a course completion certificate. You will receive the primary MALC certification after passing the exam.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

Related Courses

  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.