Course description

  • What are the course objectives?

    The ITIL Managing Across the Lifecycle (MALC) certification training tests and validates a professional’s knowledge of the key content topics of the ITIL publication, including management objectives, purposes and functions. This course is designed to help you understand the management aspects of the ITIL Service Lifecycle and integrate service management processes. The course is the final module in attaining ITIL Expert Certification in IT Service Management.
     
    Simplilearn's ITIL MALC certification training program is accredited by Axelos, a joint venture created by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc to run the Global Best Practice portfolio. The course includes high-quality e-learning content for online self-learning, end-of-chapter quizzes and sample test papers to help aspiring IT professionals build a successful career in IT Service Management.

  • What skills will you learn?

    At the end of Simplilearn’s training in ITIL Managing Across the Lifecycle, you will be able to:
    • Describe the key concepts of the service lifecycle
    • Define strategies of communication and stakeholder management
    • Explain how to integrate service management processes across the service lifecycle
    • Identify the steps of managing services across the service lifecycle
    • Define the importance of governance, services organization, and measurement
    • Identify how to implement and improve service management capability

  • What are the career benefits of this course?

    After attaining this certification, you will receive five credits toward reaching the ITIL Expert Level. Career benefits include:
    • Increasing professional visibility within your organization, validating your ITIL services expertise and setting you apart from your colleagues
    • Pursuing roles such as Chief Information Officer, senior IT manager or supervisor, or IT operations practitioner.
    • Certified professionals in this field are in high-demand and their job prospects grow based on their certification levels. Certified professionals in ITIL Managing Across the Lifecycle field are highly paid for their skills and expertise in the industry.
    • According to the recent surveys by payscale.com, the average salary of the ITIL Managing Across the Lifecycle certified professional is $90,000 and they are hired by top global companies.

  • Who should take this course?

    The main target group for this course includes, but is not restricted, to:
    • Chief Information Officers
    • Senior IT managers
    • IT managers and supervisors
    • IT professionals
    • IT operations practitioners
    • IT development practitioners
    • Individuals seeking the ITIL Expert in IT Service Management certificate

Course preview

    • Learning Unit 00 - Introduction to the Course 18:30
      • 0.1 Welcome00:09
      • 0.2 Introduction to the Course01:02
      • 0.3 Agenda01:04
      • 0.4 1.Objective00:25
      • 0.5 2.ITIL 2011 Introduction00:59
      • 0.6 3.ITIL 2011 Intermediate00:50
      • 0.7 3.1 ITIL Qualification Criteria02:07
      • 0.8 3.2 Definition of Service Lifecycle00:44
      • 0.9 3.3 Definition of Service Capability00:41
      • 0.10 3.4 Difference between Lifecycle and Capability Modules00:37
      • 0.11 3.5 Managing Across the Lifecycle00:48
      • 0.12 4 Accreditation Institute00:42
      • 0.13 5 MALC Course Objective00:43
      • 0.14 6 Managing Across Life Cycle Target Audience01:11
      • 0.15 7 Exam Pre requisites01:23
      • 0.16 8 ITIL Managing Across the Lifecycle Exam Format01:13
      • 0.17 9 Course Outline03:49
      • 0.18 Thank You00:03
    • Learning Unit 01 - Key Concepts of the Service Lifecycle 1:09:49
      • 1.1 Welcome00:09
      • 1.2 Key Concepts of the Service Lifecycle00:52
      • 1.3 ITIL The Library Constituents02:30
      • 1.4 Managing Services and Service Management02:33
      • 1.5 Managing Services and Service Management01:22
      • 1.6 Managing Services and Service Management00:41
      • 1.7 The Service Lifecycle01:24
      • 1.8 The Service Lifecycle02:50
      • 1.9 The Service Lifecycle04:18
      • 1.10 The Service Lifecycle03:45
      • 1.11 The Service Lifecycle02:56
      • 1.12 The Service Lifecycle01:36
      • 1.13 Concept of Service Value01:39
      • 1.14 Concept of Service Value01:40
      • 1.15 Value to Business Service Strategy02:35
      • 1.16 Value to Business Service Strategy02:24
      • 1.17 Value to Business Service Strategy01:46
      • 1.18 Value to Business Service Strategy01:59
      • 1.19 Realising Business Value in Service Operation01:35
      • 1.20 Realising Business Value in Service Operation02:25
      • 1.21 Service Value in Service Transition01:41
      • 1.22 Using Service Measurement and Monitoring to Support Lifecycle01:40
      • 1.23 Process01:32
      • 1.24 Organising IT Service Management Process Definition01:10
      • 1.25 Characteristics of a Process01:35
      • 1.26 Organising IT Service Management Organisation Structure03:19
      • 1.27 Connecting with Processes and Functions RACI Matrix
      • 1.28 Risk Management02:24
      • 1.29 Management of Risk(M o R) Framework02:35
      • 1.30 ISO 31000 Risk Management Approach02:27
      • 1.31 ISOIEC 2700102:07
      • 1.32 Risk IT01:19
      • 1.33 Knowledge Management and SKMS01:52
      • 1.34 Knowledge Management and SKMS01:44
      • 1.35 Knowledge Management and SKMS01:43
      • 1.36 Summary01:36
      • 1.37 Thank You00:06
    • Learning Unit 02 - Communication and Stakeholder Management 45:10
      • 2.1 Welcome00:08
      • 2.2 Communication and Stakeholder Management00:37
      • 2.3 Business Relationship Management Across Service Lifecycle05:20
      • 2.4 Business Relationship Management Across Service Lifecycle05:11
      • 2.5 Role of Business Relationship Management03:06
      • 2.6 Stakeholder Management and Communication02:42
      • 2.7 Stakeholder Management Strategy01:52
      • 2.8 Stakeholder Management Strategy01:08
      • 2.9 Stakeholder Management Strategy02:14
      • 2.10 Stakeholder Map and Analysis01:15
      • 2.11 Service Model02:21
      • 2.12 Service Model00:29
      • 2.13 Communication Strategy00:49
      • 2.14 Communication Strategy02:48
      • 2.15 Communication Strategy02:36
      • 2.16 Communication Strategy01:33
      • 2.17 Communication Strategy01:57
      • 2.18 Communication Service Design01:58
      • 2.19 Communication Service Transition01:51
      • 2.20 Communication Service Operation03:18
      • 2.21 Communication CSI01:20
      • 2.22 Summary00:32
      • 2.23 Exercise1
      • 2.24 Thank You00:05
    • Learning Unit 03 - Integrating Service Management Processes Across the Service Lifecycle 2:30:45
      • 3.1 Welcome00:10
      • 3.2 Learning Unit0300:58
      • 3.3 Integration Across the Service Lifecycle04:11
      • 3.4 Impact of Service Strategy on Other Lifecycle Stages04:01
      • 3.5 Impact of Service Strategy on Other Lifecycle Stages02:16
      • 3.6 Service Lifecycle Perspective Designing Service Solutions02:01
      • 3.7 Service Perspective Designing Service Solutions02:33
      • 3.8 Service Strategy Inputs and Outputs by Lifecycle Stages
      • 3.9 Service Design Inputs and Outputs by Lifecycle Stages
      • 3.10 Service Transition Inputs and Outputs by Lifecycle Stages
      • 3.11 Service Operation Inputs and Outputs by Lifecycle Stages
      • 3.12 CSI Inputs and Outputs by Lifecycle Stages
      • 3.13 Value to Business Strategy Management for IT Services02:00
      • 3.14 Strategy Management for IT Services Interfaces02:59
      • 3.15 Value to Business Service Portfolio Management01:43
      • 3.16 Service Portfolio Management Interfaces05:34
      • 3.17 Value to Business Financial Management for IT Services01:58
      • 3.18 Financial Management for IT Services Interfaces03:04
      • 3.19 Value to Business Demand Management01:28
      • 3.20 Demand Management Interfaces03:50
      • 3.21 Value to Business Business Relationship Management02:05
      • 3.22 Business Relationship Management Interfaces04:31
      • 3.23 Value to Business Design Coordination02:30
      • 3.24 Design Coordination Interfaces04:54
      • 3.25 Value to Business Service Catalogue Management02:17
      • 3.26 Service Catalogue Management Interfaces02:19
      • 3.27 Value to Business Service Level Management02:32
      • 3.28 Service Level Management Interfaces02:46
      • 3.29 Value to Business Supplier Management01:11
      • 3.30 Supplier Management Interfaces03:10
      • 3.31 Value to Business Capacity Management02:59
      • 3.32 Capacity Management Interfaces01:38
      • 3.33 Value to Business Availability Management01:56
      • 3.34 Availability Management Interfaces02:53
      • 3.35 Value to Business IT Service Continuity Management01:26
      • 3.36 IT Service Continuity Management Interfaces02:23
      • 3.37 Value to Business Information Security Management01:49
      • 3.38 Information Security Management Interfaces03:59
      • 3.39 Value to Business SACM03:07
      • 3.40 Service Asset and Configuration Management Interfaces02:21
      • 3.41 Value to Business Change Management04:01
      • 3.42 Change Management Interfaces05:04
      • 3.43 Value to Business Release and Deployment Management01:54
      • 3.44 Release and Deployment Management Interfaces02:25
      • 3.45 Value to Business Transition Planning and Support01:26
      • 3.46 Transition Planning and Support Interfaces02:11
      • 3.47 Value to Business Service Validation and Testing01:28
      • 3.48 Service Validation and Testing Interfaces01:37
      • 3.49 Value to Business Change Evaluation01:26
      • 3.50 Change Evaluation Interfaces01:41
      • 3.51 Value to Business Knowledge Management01:46
      • 3.52 Knowledge Management Interfaces00:45
      • 3.53 Value to Business Event Management02:15
      • 3.54 Event Management Interfaces02:56
      • 3.55 Value to Business Incident Management01:54
      • 3.56 Incident Management Interfaces03:11
      • 3.57 Value to Business Request Fulfillment01:46
      • 3.58 Request Fulfillment Interfaces02:34
      • 3.59 Value to Business Problem Management01:54
      • 3.60 Problem Management Interfaces03:23
      • 3.61 Value to Business Access Management01:31
      • 3.62 Access Management Interfaces02:50
      • 3.63 Value to Business Seven Step Improvement Process01:23
      • 3.64 Seven Step Improvement Process Interfaces01:53
      • 3.65 Seven Step Improvement Process Interfaces01:42
      • 3.66 Seven Steps Improvement Role Of Other Processes03:28
      • 3.67 Summary00:46
      • 3.68 Exercise2
      • 3.69 Thank You00:03
    • Learning Unit 04 - Managing Services Across the Service Lifecycle 1:44:20
      • 4.1 Welcome00:09
      • 4.2 Managing Services Across the Service Lifecycle01:22
      • 4.3 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle01:32
      • 4.4 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle01:34
      • 4.5 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle01:49
      • 4.6 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle02:20
      • 4.7 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle02:20
      • 4.8 Service Models and SDP02:02
      • 4.9 SDP as a Link Between Service Design Transition and Operation01:33
      • 4.10 SDP as a Link Between Service Design Transition and Operation03:24
      • 4.11 Flow of Knowledge Experience Skills Between Lifecycle Stages01:39
      • 4.12 Flow of Knowledge Experience Skills Between Lifecycle Stages01:49
      • 4.13 Flow of Knowledge Experience Skills Between Lifecycle Stages02:56
      • 4.14 Flow of Knowledge Experience Skills Between Lifecycle Stages02:28
      • 4.15 Flow of Knowledge Experience Skills Between Lifecycle Stages02:34
      • 4.16 Flow of Knowledge Experience Skills Between Lifecycle Stages02:17
      • 4.17 Service Transition in Early Stages of Service Lifecycle01:48
      • 4.18 Service Transition in Early Stages of Service Lifecycle02:08
      • 4.19 Service Rehearsals01:48
      • 4.20 Service Rehearsals02:40
      • 4.21 Service Level Management02:31
      • 4.22 Service Level Management Review Meeting02:29
      • 4.23 Business Relationship Management and Customer Satisfaction03:51
      • 4.24 Customer Satisfaction Surveys03:47
      • 4.25 Survey Techniques(12)
      • 4.26 Survey Techniques (22)01:01
      • 4.27 Strategic Assessment(12)07:00
      • 4.28 Strategic Assessment(22)03:33
      • 4.29 Service Strategy Challenges03:13
      • 4.30 Service Strategy Risks03:39
      • 4.31 Service Strategy CSFs00:59
      • 4.32 Service Design Challenges02:19
      • 4.33 Service Design Risks02:38
      • 4.34 Service Transition Challenges02:09
      • 4.35 Service Transition Risks02:08
      • 4.36 Service Transition CSFs02:01
      • 4.37 Service Operation Challenges(12)01:55
      • 4.38 Service Operation Challenges(22)03:31
      • 4.39 Service Operation Risks03:39
      • 4.40 Service Operation CSFs(13)02:03
      • 4.41 Service Operation CSFs (23)02:18
      • 4.42 Service Operation CSFs(33)01:12
      • 4.43 CSI Challenges01:55
      • 4.44 CSI Risks01:21
      • 4.45 CSI CSFs01:29
      • 4.46 Summary01:23
      • 4.47 Exercise3
      • 4.48 Thank You00:04
    • Learning Unit 05 - Governance and Organisation 1:06:02
      • 5.1 Welcome00:08
      • 5.2 Governance and Organisation01:02
      • 5.3 Importance and Impact of Good Governance01:46
      • 5.4 Governance01:33
      • 5.5 Governance02:53
      • 5.6 Governance and Management02:27
      • 5.7 IT Governance01:48
      • 5.8 Sourcing Governance02:11
      • 5.9 Role of IT Strategy or Steering Group(ITSG)03:05
      • 5.10 Authorising Changes02:00
      • 5.11 Authorising Changes01:16
      • 5.12 Role of Change Advisory Board02:35
      • 5.13 Establishing and Maintaining a Service Management System02:52
      • 5.14 Stages of Organisational Development03:56
      • 5.15 Organisation Departmentalisation02:03
      • 5.16 Service Provider Organisation Structure02:45
      • 5.17 Service Design Organisation Structure for Small Organisation01:03
      • 5.18 Service Design Organisation Structure for larger Organisation01:02
      • 5.19 Service Transition Organisation Structure for Small Organisation01:36
      • 5.20 Service Transition Organisation Structure for Large Organisation01:29
      • 5.21 Organisational Context for Transitioning a Service01:45
      • 5.22 Functions and Activities in Organisational Structuring02:42
      • 5.23 Functions within Service Operation03:42
      • 5.24 Competence and Skills for Service Management01:55
      • 5.25 Competence and Skills for Service Management02:29
      • 5.26 Organisational Development02:42
      • 5.27 Service Provider Types02:25
      • 5.28 Customer Decisions on Service Provider Types03:28
      • 5.29 Selecting Service Delivery Strategies(12)01:44
      • 5.30 Selecting Service Delivery Strategies(22)02:49
      • 5.31 Summary00:47
      • 5.32 Exercise4
      • 5.33 Thank You00:04
    • Learning Unit 06 - Measurement 49:37
      • 6.1 Welcome00:09
      • 6.2 Measurement01:15
      • 6.3 Measuring and Demonstrating Business Value02:13
      • 6.4 Measuring and Demonstrating Business Value02:11
      • 6.5 Service Measurements02:31
      • 6.6 7 Step Improvement Process05:43
      • 6.7 Metrics01:45
      • 6.8 CSFs and KPIs01:52
      • 6.9 CSFs and KPIs01:22
      • 6.10 CSFs and KPIs01:33
      • 6.11 CSFs and KPIs01:22
      • 6.12 Measurements and Metrics02:58
      • 6.13 Design and Development of Service Measurement Framework03:06
      • 6.14 Design and Development of Service Measurement Framework01:31
      • 6.15 Design and Development of Service Measurement Framework02:12
      • 6.16 Designing Measurement Methods and Metrics Metrics Tree03:48
      • 6.17 Monitoring,Reporting and Control02:28
      • 6.18 Monitor Control Loop01:58
      • 6.19 Complex Monitor Control Loop01:44
      • 6.20 The ITSM Monitor Control Loop03:45
      • 6.21 Levels of Monitoring01:29
      • 6.22 Use of Event Management Tool to Increase Visibility of the Infrastructure and IT Service Delivery01:59
      • 6.23 Summary00:38
      • 6.24 Exercise5
      • 6.25 Thank You00:05
    • Learning Unit 07 - Implementing and Improving Service Management Capability 1:14:43
      • 7.1 Welcome00:09
      • 7.2 Implementing and Improving Service Management Capability 01:33
      • 7.3 Implementing Service Management02:08
      • 7.4 Implementing Service Management04:10
      • 7.5 Assessing Service Management Strategic Assessment05:20
      • 7.6 Assessing Service Management SWOT analysis02:47
      • 7.7 Assessing Service Management GAP analysis02:00
      • 7.8 Assessing Service Management01:44
      • 7.9 Assessing Service Management Assessments 01:54
      • 7.10 Assessing Service Management contd02:59
      • 7.11 Assessing Service Management02:26
      • 7.12 Assessing Service Management ISO IEC 2000001:49
      • 7.13 Assessing Service Management CMMI01:55
      • 7.14 Assessing Service Management COBIT01:51
      • 7.15 Assessing Service Management Six sigma01:31
      • 7.16 Assessing Service Management Benchmarking02:23
      • 7.17 Assessing Service Management02:21
      • 7.18 Assessing Service Management02:14
      • 7.19 Improving Service Management CSI register02:25
      • 7.20 Improving Service Management CSI Register
      • 7.21 Improving Service Management CSI Approach02:13
      • 7.22 Improving Service Management Deming Cycle02:48
      • 7.23 Improving Service Management 7 Step Improvement Process00:53
      • 7.24 Return on Investment01:45
      • 7.25 Return on Investment01:40
      • 7.26 Return on Investment01:19
      • 7.27 Return on Investment01:09
      • 7.28 Return on Investment Pre programme ROI04:10
      • 7.29 Return on Investment03:17
      • 7.30 Organisational Change02:28
      • 7.31 Managing Organisation and Stakeholder Change04:05
      • 7.32 CSI and Organisational Change
      • 7.33 Planning and Implementing Service Management Technologies03:00
      • 7.34 Planning and Implementing Service Management Technologies01:18
      • 7.35 Summary00:54
      • 7.36 Exercise6
      • 7.37 Thank You00:05
    • Learning Unit 08 - Summary and Directed Studies 05:29
      • 8.1 Welcome00:08
      • 8.2 Summary and Directed Studies00:22
      • 8.3 Case Studies,Directed Studies and Glossary00:07
      • 8.4 Checkpoints00:29
      • 8.5 Case Study00:27
      • 8.6 Case Study00:17
      • 8.7 Case Study00:28
      • 8.8 Case Study00:22
      • 8.9 Case Study00:26
      • 8.10 Case Study00:19
      • 8.11 Exercise Based on the Case Study00:10
      • 8.12 Exercise 100:16
      • 8.13 Exercise 200:22
      • 8.14 Exercise 300:16
      • 8.15 Exercise 400:13
      • 8.16 Exercise 500:14
      • 8.17 Exercise 600:14
      • 8.18 Thank You00:19
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Exam & certification

  • How will I become ITIL Managing Across the Lifecycle certified?

    To be eligible for the ITIL Managing Across the Lifecycle certification, candidates must fulfill the following requirements:
    • At least 30 contact hours for this syllabus as part of a formal, approved training course or scheme.
    • Two (2) credits from the ITIL Foundation certificate plus a minimum of 15 credits from ITIL Intermediate certificate.
    • Holders of ITIL Expert certificate in IT service management are also eligible.

  • What do I need to do to unlock my Simplilearn certificate?

    Online Self-learning: Complete 85% of the course

  • Until when can I procure voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does the exam fee change?

    Exam prices are governed by the certification body and can change. Price changes are typically announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I take the exam?

    For customers outside India, web-based exam vouchers will be booked, and for Indian customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of validity of their course.

  • I would like to book paper-based exam in India. What is the process?

    You can book the paper-based exam by contacting our team and visiting any of the centers below to take the exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.

  • How do I schedule my exam?

    For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.  

  • Can I ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.

    Course advisor

    Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

    Reviews

    Viswas Paomanabha
    Viswas Paomanabha

    Training is well structured and well paced.

    Sourish -
    Sourish -

    Training was very good.

    Neena Hingorani Talreja
    Neena Hingorani Talreja

    Good training; well-defined and organized.

    Vikas Bansal
    Vikas Bansal

    Training was very relevant to the coverage and the trainer explanation was very good and helped me in clearing the concepts.

    Avni Johri
    Avni Johri

    Good training. My sincere thanks to entire Simplilearn team.

    Wilfred Tauro
    Wilfred Tauro

    The training provided was concise specific and relevant . It helped to assimilate key concepts quickly.

    Nidhin S Moham
    Nidhin S Moham

    Excellent training.

    Ayesha Siddiqha
    Ayesha Siddiqha

    Excellent training by Simplilearn.

    Shiveta Sher
    Shiveta Sher

    Good training provided by Simplilearn.

    Romiel Gadkar
    Romiel Gadkar

    Very good training.

    Prashanth Pokarna
    Prashanth Pokarna

    Faculty has been really very good. Explained topics with examples.

    FAQs

    • What is the duration of the exam?

      The duration of the exam is 120 minutes.

    • What is the exam structure?

      The ITIL Managing Across the Lifecycle (MALC) exam consists of multiple choice questions with ten questions per paper and is a closed book exam. A candidate must receive a score of 35 out of 50 to pass (70%).

    • Are there any prerequisites for this course?

      Candidates are required to furnish a copy of their ITIL Foundation certificate when registering for the Intermediate level exams.

    • How does Simplilearn assure that the material and the training delivered are effective?

      Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

    • Will I get a course completion certificate?

      Upon completing the ITIL Managing Across the Lifecycle Training from Simplilearn, you will receive a course completion certificate. You will receive the primary MALC certification after passing the exam.

    • Is the exam fee included in the course fee?

      Yes, the exam fee is included in the course fee.

    • Disclaimer
    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.