ITIL® 4 Foundation Certification Training in Charlotte

ITIL Certification Course FAQs

• What is the average starting salary for an ITIL® certified professional in Charlotte?

  Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification. The average starting salary for an ITIL® certified professional in Charlotte is $64K to $130K annually.

• Which are the top companies hiring for ITIL Certified Professionals in Charlotte?

  The top companies hiring for ITIL Certified Professionals in Charlotte are:

  1. Mufg Union Bank, National Association
  2. Allstate
  3. Mecklenburg County Government
  4. General Motors
  5. Crest Security Assurance

• Who are the trainers for live classroom training for ITIL certification in Charlotte?

  All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

• Who needs ITIL Certification in Charlotte?

  ITIL certification in Charlotteis ideal for IT professionals who wish to make service improvements for their IT organization. The ITIL framework provides a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results. Since the ITIL Certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of IT service management industry.

• How to get started with ITIL 4 Certification in Charlotte?

  If you are interested in getting certified in ITIL you can get started with this course to learn everything about ITIL 4 and get certified.

• What are the other roles available for a ITIL Certified Professional in Charlotte?

  The other roles available for a ITIL Certified Professional in Charlotte are:

  1. IT Technician Support
  2. Manufacturing Site IT Operations Specialist
  3. Informations System Security Office (ISSO)
  4. Service Owner, Workspace Services
  5. IT Operational Spend Specialist

• What are the roles and responsibilities of ITIL professionals in Charlotte?

  Roles and responsibilities of ITIL professionals include:

  • Responsibility for the entire IT lifecycle 

  • Define strategies, policies, and standards

  • Ensure the best quality of services offered

  • Monitor key performance indicators

  • Guarantee continued improvement in services

• Does an ITIL Certification training in Charlotte really create a competitive advantage?

  Yes, an certification in ITIL certification training does give you a competitive edge over your competitors.

• Can I take the ITIL certification exam in Charlotte without training?

  Yes, learners can self-study for the ITIL certification exam. However, attending an accredited ITIL training is recommended since it helps you gain a deeper understanding of the concepts.

• What is covered under the 24/7 Support Promise for ITIL certification training in Charlotte?

  We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
   

• What tools do I need to attend the ITIL training sessions in Charlotte?

  The tools you’ll need to attend ITIL training in Charlotte are:

  • Windows: Windows XP SP3 or higher
  • Mac: OSX 10.6 or higher
  • Internet speed: Preferably 512 Kbps or higher
  • Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.

• What is the salary of an IT Service Architect in Charlotte?

  The average annual salary of an IT Service and Architecture with ITIL foundation certification in Charlotte is $121,798.  A proper ITIL foundation certification Charlotte helps to attract recruiters in the recruiting process and there is an increase in the chance of demanding high pay.

• What are the major companies hiring for IT Service Architect in Charlotte?

  An ITIL Foundation certification in Charlotte is necessary for jobs related to IT Service and Architecture. The candidates with ITIL foundation certification Charlotte are hired by many companies like Microsoft, FIS, LHC Group and Deloitte.

• What are the major industries in Charlotte?

  Charlotte's primary industries include aerospace and defence, automated manufacturing, information technology, food processing, biotechnology and pharmaceuticals, tourism with Charlotte serving as a significant hub for the United States' racing industry. ITIL foundation certification Charlotte holders will be placed in MNC IT organisations with greater salaries.

• How to become an IT Service and Architect in Charlotte?

  ITIL certification, as well as a science background, is a must for people who want to study the principles of ITIL frameworks and how they may be applied to improve IT service management quality. IT Managers/Support Teams, IT Architects, Planners, and Consultants, System Administrators/Analysts and Operations Managers are the roles benefited from this course.

• How to find IT Service and Architecture courses in Charlotte?

  Simplilearn's ITIL Foundation certification Charlotte is the initial stage in the ITIL certification path, and it's designed to help you pass the ITIL exam on your first try and advance to the expert level in the shortest time possible. For details click here: Simplilearn.

• Is the ITIL V4 certification exam fee included in the ITIL course fee?

  Yes. The ITIL V4 certification exam fee is included in the ITIL course fee.

• You offer an exam money back guarantee for ITIL training. How does it work?

  Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
   
  To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.
   

  Attempt	Time Frame	Result	Money back
  First	Within 45 days of course completion	Did Not Pass	Refund full course price (including exam fees)

  Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
   

  Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

  The guarantee becomes void if:

  • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
  • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
  • Participants do not complete the e-learning content. The full online study is required to learn the course materials
  • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt 
  • Participants fail to book their exam within 6 months from the date of enrollment 
  • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
  • Participants do not submit the required documents to Simplilearn
  • Participants failed to request a refund within 15 days of receiving their results 

• How do I renew my ITIL certification?

  Effective from 1^st Jan’23 ITIL 4 Foundation certification will hold validity of 3 years unless renewed. Three main renewal routes to maintain certified status:

  Retaking an examination before the certification expiry date.

  • Taking further certifications before the renewal date. The renewal date for all certifications within the certification suite will be automatically updated.
  • Collecting and logging professional development points via MyAxelos membership platform: 20 CDP (continuous professional development) points each year, across different categories of CDP for 3 years consecutively.

  Note: Affect every certification from 3 years prior to the above date with transition period of 6 months

• How long does ITIL Foundation certification last?

  The ITIL 4 Foundation certificate does not expire.

• How does the online classroom training work?

  Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

• Is this live ITIL training, or will I watch pre-recorded videos? What if I miss a session?

  All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss a ITIL training session or for future reference.

• What are the ITIL certification training levels?

  The ITIL Certification Scheme comprises of the following levels:

  • ITIL Foundation
  • ITIL Specialist modules (3)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

  One of the main characteristics of the new ITIL 4 certification scheme is that it now
  follows two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL
  Strategic Leader (ITIL SL). These two streams are intended to provide learners with
  greater clarity about how and where they can improve their skills and set them apart
  from peers.

  
  To become an ITIL® Managing Professional (ITIL MP) learners must complete the
  following modules:

   

  • ITIL 4 Foundation
  • ITIL Specialist: Create, Deliver & Support
  • ITIL Specialist: Drive Stakeholder Value
  • ITIL Specialist: High-Velocity IT
  • ITIL Strategist: Direct, Plan & Improve*

  
  To become an ITIL Strategic Leader (ITIL SL) learners must complete the following
  modules:

  • ITIL 4 Foundation
  • ITIL Strategist: Direct, Plan & Improve*
  • ITIL Leader: Digital & IT Strategy

  *Universal module for both ITIL® designation streams

  In order to be eligible to become an ITIL Master, learners must have both the ITIL
  Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.
  Further details about how to become an ITIL Master will be released at a later time studying for the ITIL Foundation exam. 
   

• Is there any difference between ITIL V3 and ITIL 4 certification?

  ITIL® 4 should be seen as an expansion of the time-tested ITIL framework, not a replacement. ITIL®4 and ITIL® V3 provide guidance based on the same underlying principles, but ITIL® 4 takes a new approach to present this guidance. While ITIL® 4 retains many of the core elements of ITIL® V3, and much of the existing guidance will be recognizable in parts of ITIL® 4, the new modules are distinct from the old ones.

• When will ITIL® v3 be discontinued?

  The transition will be a gradual process, allowing our learners to have enough time to move from ITIL® v3 to ITIL 4 and to continue collecting their ITIL v3 Intermediate credits to enable the transition to ITIL Managing Professional. 

• What is Global Teaching Assistance for ITIL certification training?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the ITIL course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
   

• Can I cancel my enrollment for ITIL training? Will I get a refund?

  Yes, you can cancel your enrollment ITL training. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

• What is ITIL® and Why is it Important?

  ITIL®, or the Information Technology Infrastructure Library, is a gold standard framework in the IT service management industry. The ITIL framework enables organizations to streamline IT services and deliver high-quality solutions while cutting overhead costs and maximizing ROI.

  The ITIL framework enables professionals to:

  • Deliver value across business units

  • Manage business risks

  • Develop better relationships with clients and customers

  • Deliver efficient services

  • Establish cost-effective processes

  • Support business changes

• Who is the ITIL Certification provider?

  Since 2013, AXELOS owns and manages the ITIL certification.

• What is the designation of ITIL Certified individuals?

  Here are some of the job titles of ITIL certified individuals:

  • Software engineer

  • ITIL problem manager

  • Network administrator

  • ITIL incident management lead

  • IT project coordinator

• Where can I get ITIL Certification Exam questions for practice?

  Simplilearn provides a free ITIL practice test that contains questions in line with the ITIL certification exam and helps you prepare for the certification exam.

• What is the time duration for ITIL Certification Exam?

  The ITIL certification exam is 60 mins long.

• What is the process to get an ITIL Certificate?

  An individual needs to attend the online classroom training for ITIL Foundation that spans for two and a half days and then pass the associated exam. There is also an option to do independent study and take the training in distance learning mode. AXELOS’ Accredited Training Organizations offer such training.

• Why is an ITIL Certificate necessary?

  The ITIL Foundation certification is necessary as it introduces professionals to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how to improve their work with ITIL 4 guidance.

• How do I download the ITIL Certificate?

  You can download the ITIL certificate from your PeopleCert account after you pass the test.

• What are the different languages in which we can take the ITIL Certificate Exam?

  The ITIL 4 Foundation exams are available in these languages: English, Brazilian Portugese, Chinese, Dutch, French, German, Italian, Japanese, Polish, and Spanish.

• What should I do if I fail my ITIL Certificate Exam?

  You can retake the ITIL Foundation exam by paying the exam fee in case you fail on your first attempt. There is no limit on the number of retakes. However, with our ITIL training, you will be able to ace it comfortably.

• When will I receive my ITIL Certificate Exam results?

  Individuals who appear for web-based exams get their score report immediately after completing the ITIL Foundation exam. Those who take a paper-based exam get their result within three days upon receipt of the exam papers.