ITIL® 4 Foundation Certification Training in Charlotte

27,022 Learners

Accredited By

Axelos-ITIL

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Accredited By

Axelos-ITIL

ITIL Course Overview

This ITIL Training covers every detail you need to know about ITIL 4 Framework from baseline ideas to all necessary terminologies of ITIL Framework. This ITIL Training Course is your way to bloom, as from modern technologies to operational processes, you would know it all with this.

Exam Pass Guarantee
Our training course comes with a 100% exam pass guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If not, we will offer voucher for second attempt at no extra cost.
100% Money Back Guarantee
100% money-back guarantee*

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

ITIL Training Key Features

  • Earn maximum of 22 PDUs with instructor-led sessions
  • Access to official content from PeopleCert
  • Course fee includes examination fee
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Skills Covered

  • ITIL key concepts
  • ITIL process models
  • Customer experience improvements
  • 15 ITIL best practices
  • ITIL central principles
  • Service level management
  • ITSM efficiency
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Begin your journey to success

Get lifetime access to self-paced e-learning content

Benefits

With the ITIL Certification Course in Charlotte, you can probably stand a better chance of boosting up your career and can earn approximately 40% more than your non-certified peers. Furthermore, the ITIL Training helps you get a nuanced and deeper understanding of the ITIL 4 Framework. ITIL Training is guaranteed to help you gain more understanding about the core concepts.

  • Designation
  • Annual Salary
  • Hiring Companies
  • Annual Salary
    $94KMin
    $124KAverage
    $159KMax
    Source: Glassdoor
    Hiring Companies
    Adobe hiring for Solution Architect professionals in Charlotte
    Amazon hiring for Solution Architect professionals in Charlotte
    Barclays hiring for Solution Architect professionals in Charlotte
    Accenture hiring for Solution Architect professionals in Charlotte
    Cisco hiring for Solution Architect professionals in Charlotte
    Source: Indeed
  • Annual Salary
    $98KMin
    $109KAverage
    $144KMax
    Source: Glassdoor
    Hiring Companies
    Accenture hiring for ITSM Manager professionals in Charlotte
    IBM hiring for ITSM Manager professionals in Charlotte
    Capgemini hiring for ITSM Manager professionals in Charlotte
    Source: Indeed
  • Annual Salary
    $60KMin
    $84KAverage
    $118KMax
    Source: Glassdoor
    Hiring Companies
    IBM hiring for System Administrator professionals in Charlotte
    Google hiring for System Administrator professionals in Charlotte
    Oracle hiring for System Administrator professionals in Charlotte
    Source: Indeed
  • Annual Salary
    $45KMin
    $58KAverage
    $110KMax
    Source: Glassdoor
    Hiring Companies
    Oracle hiring for Service Delivery Manager professionals in Charlotte
    Capgemini hiring for Service Delivery Manager professionals in Charlotte
    Accenture hiring for Service Delivery Manager professionals in Charlotte
    Source: Indeed

Training Options

Self Paced Learning

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 simulation test papers for self-assessment
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support

32% Off$649$949

online Bootcamp

  • Everything in Self-Paced Learning, plus
  • Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.
  • Live, online classroom training by top instructors and practitioners
  • Batch starting in Charlotte from:
8th Jun, Weekend Class
17th Jun, Weekday Class
View All Schedules

41% Off$799$1,349

Corporate Training

Upskill or reskill your teams

  • Flexible pricing & billing options
  • Private cohorts available
  • Training progress dashboards
  • Skills assessment & benchmarking
  • Platform integration capabilities
  • Dedicated customer success manager

ITIL Training Course Curriculum

Eligibility

ITIL Foundation Certification Course is a course every student should pursue if you are an IT Executive, operation manager, IT audit manager, IT planner, or any other type of leader in the IT industry. Whether you are a professional or just a newcomer in IT, ITIL Training will prove useful to you in case of any scenario.
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Pre-requisites

There are zero necessary prerequisites for you to begin this brand new course and students are allowed to start whenever they are ready.
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Course Content

  • ITIL® 4 Foundation

    Preview
    • Lesson 01 - Course Introduction

      08:02Preview
      • 1.01 Course Introduction
        08:02
    • Lesson 02 - Key Concepts of Service Management

      18:01Preview
      • 2.01 Key Concepts of Service Management
        00:31
      • 2.02 Service Management
        01:39
      • 2.03 Stakeholders of Service Management
        01:25
      • 2.04 Service Consumer Roles
        02:22
      • 2.05 Products and Services
        00:44
      • 2.06 Service Offerings
        01:56
      • 2.07 Service Relationships
        02:31
      • 2.08 Value Outcomes, Costs, and Risks Service Relationships
        02:17
      • 2.09 Risks
        01:38
      • 2.10 Utility and Warranty
        01:51
      • 2.11 Key Takeaways
        01:07
      • Knowledge Check
    • Lesson 03 - Four Dimensions of Service Management

      22:27Preview
      • 3.01 Four Dimensions of Service Management
        00:31
      • 3.02 Dimensions of Service Management
        01:21
      • 3.03 Organizations and People
        02:33
      • 3.04 Information and Technology
        03:10
      • 3.05 Information and Technology Regulations
        00:47
      • 3.06 Selecting the Right Technology
        01:19
      • 3.07 Factors Influencing Technology
        01:07
      • 3.08 Cloud Computing
        01:20
      • 3.09 Partners and Suppliers
        01:40
      • 3.10 Organization Strategy
        02:12
      • 3.11 Value Streams and Processes
        02:12
      • 3.12 Processes
        01:04
      • 3.13 Factors Affecting Service Providers
        02:29
      • 3.14 Key Takeaways
        00:42
      • Knowledge Check
    • Lesson 04 - The ITIL Service Value System

      30:08Preview
      • 4.01 The ITIL Service Value System
        00:31
      • 4.02 Service Value System
        01:53
      • 4.03 Components of SVS
        00:59
      • 4.04 Organizational Silos
        02:27
      • 4.05 ITIL Guiding Principles
        01:26
      • 4.06 Focus on Value
        01:58
      • 4.07 Applying the Principle - Focus on Value
        01:14
      • 4.08 Start Where You Are
        01:55
      • 4.09 Applying the Principle - Start Where You Area
        01:23
      • 4.10 Progress Iteratively with Feedback
        01:48
      • 4.11 Applying the Principle - Progress Iteratively with Feedback
        00:59
      • 4.12 Collaborate and Promote Visibility
        02:00
      • 4.13 Applying the Principle - Collaborate and Promote Visibility
        01:02
      • 4.14 Think and Work Holistically
        00:29
      • 4.15 Applying the Principle - Think and Work Holistically
        01:17
      • 4.16 Keep It Simple and Practical
        00:46
      • 4.17 Applying the Principle - Keep It Simple and Practical
        01:08
      • 4.18 Optimize and Automate
        01:49
      • 4.19 Applying the Principle - Optimize and Automate
        01:41
      • 4.20 Principle Interaction
        02:48
      • 4.21 Key Takeaways
        00:35
      • knowledge Check
    • Lesson 05 - The Service Value Chain

      12:39Preview
      • 5.01 The Service Value Chain
        00:35
      • 5.02 The Service Value Chain Overview
        01:07
      • 5.03 Plan Activity
        01:15
      • 5.04 Improve Activity
        01:09
      • 5.05 Engage Activity
        02:02
      • 5.06 Design and Transition Activity
        01:14
      • 5.07 Obtain or Build Activity
        01:23
      • 5.08 Deliver and Support Activity
        01:22
      • 5.09 Service Value Streams
        01:11
      • 5.10 Key Takeaways
        01:21
      • Knowledge Check
    • Lesson 06 - ITIL Management Practices

      52:03Preview
      • 6.01 ITIL Management Practices
        00:42
      • 6.02 Continual Improvement
        02:55
      • 6.03 Information Security Management
        02:50
      • 6.04 Relationship Management
        02:29
      • 6.05 Supplier Management
        04:15
      • 6.06 Supplier Management Activities
        02:16
      • 6.07 Change Enablement
        03:08
      • 6.08 Incident Management
        02:23
      • 6.09 IT Asset Management
        03:22
      • 6.10 IT Asset Management Activities
        02:16
      • 6.11 Monitoring and Event Management
        02:24
      • 6.12 Problem Management
        03:52
      • 6.13 Release Management
        02:28
      • 6.14 Service Configuration Management
        02:30
      • 6.15 Service Desk
        03:33
      • 6.16 Service Level Management
        03:21
      • 6.17 Service Request Management
        03:11
      • 6.18 Deployment Management
        02:32
      • 6.19 ITIL Terms
        00:53
      • 6.20 Key Takeaways
        00:43
      • Knowledge Check

ITIL Course Advisor

  • Bipin Deshmukh

    Bipin Deshmukh

    Training Consultant

    Has over 35 years of experience in the Information Technology industry involving the full Life-cycle software development, Project/ program Management, Process Management, Quality Management, Test life-cycle in Mid-Size multi-national companies.

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ITIL 4 Foundation Exam & Certification

ITIL® 4 Foundation Certification Training in Charlotte
  • What is the ITIL 4 Foundation Certification?

    ITIL 4 Foundation Certification is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest ITIL 4 Foundation certification training for the ITIL 4 framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

  • What is the format for the ITIL Certification Exam in Charlotte?

    To receive the ITIL 4 Foundation Certification in Charlotte, you must:

    1. Complete the certification training
    2. Take the ITIL 4 Foundation Certification exam
    3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

  • Do you provide any practice tests as part of ITIL course in Charlotte?

    Yes, we provide 1 practice test as part of our ITIL course in Charlotte to help you prepare for the actual certification exam. You can try this free ITIL 4 Practice Exam Questions to understand the type of tests that are part of the course curriculum.

  • How do I schedule/book my ITIL exam in Charlotte?

    Please click the below link for information regarding the booking process.
    https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • How long will it take to receive my ITIL 4 Foundation exam results?

    You will receive the ITIL 4 Foundation results from 10-15 days after you take the exam. 
     

ITIL Certification Training Reviews

  • Samhita Sarkar

    Samhita Sarkar

    Project Manager, Kolkata

    I think the course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.

  • Kaustubh Yelve

    Kaustubh Yelve

    Mumbai

    The training sessions were extremely comprehensive and well planned. The course content was focused on industry standards. Mock tests helped us to assess our knowledge and played a crucial role in making us exam ready. Thank you, Simplilearn!

  • Sundaresan Sethuraman

    Sundaresan Sethuraman

    Chennai

    The course is systematic, easy to follow, and the trainer follows a step-by-step approach, which makes it easier to grasp concepts.

  • Rajen Ghosh

    Rajen Ghosh

    Lucknow

    I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!

  • Anup Nair

    Anup Nair

    Bangalore

    Simplilearn's ITIL certification has helped me in my career progression from Team Lead to Assistant Manager with 35% hike in my salary. It is one of the best solutions for online learning.

  • Efren Jr Bernardino

    Efren Jr Bernardino

    Quezon City

    ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.

  • Vikas D Pandey

    Vikas D Pandey

    Mumbai

    Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.

  • Sameer Marathe

    Sameer Marathe

    Project Manager, Pune

    The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!

  • Sk Shabbir

    Sk Shabbir

    Kolkata

    Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

prevNext

Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Certification Course FAQs

  • What is the average starting salary for an ITIL® certified professional in Charlotte?

    Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification. The average starting salary for an ITIL® certified professional in Charlotte is $64K to $130K annually.

  • Which are the top companies hiring for ITIL Certified Professionals in Charlotte?

    The top companies hiring for ITIL Certified Professionals in Charlotte are:

    1. Mufg Union Bank, National Association
    2. Allstate
    3. Mecklenburg County Government
    4. General Motors
    5. Crest Security Assurance

  • Who are the trainers for live classroom training for ITIL certification in Charlotte?

    All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

  • Who needs ITIL Certification in Charlotte?

    ITIL certification in Charlotteis ideal for IT professionals who wish to make service improvements for their IT organization. The ITIL framework provides a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results. Since the ITIL Certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of IT service management industry.

  • How to get started with ITIL 4 Certification in Charlotte?

    If you are interested in getting certified in ITIL you can get started with this course to learn everything about ITIL 4 and get certified.

  • What are the other roles available for a ITIL Certified Professional in Charlotte?

    The other roles available for a ITIL Certified Professional in Charlotte are:

    1. IT Technician Support
    2. Manufacturing Site IT Operations Specialist
    3. Informations System Security Office (ISSO)
    4. Service Owner, Workspace Services
    5. IT Operational Spend Specialist

  • What are the roles and responsibilities of ITIL professionals in Charlotte?

    Roles and responsibilities of ITIL professionals include:

    • Responsibility for the entire IT lifecycle 

    • Define strategies, policies, and standards

    • Ensure the best quality of services offered

    • Monitor key performance indicators

    • Guarantee continued improvement in services

  • Does an ITIL Certification training in Charlotte really create a competitive advantage?

    Yes, an certification in ITIL certification training does give you a competitive edge over your competitors.

  • Can I take the ITIL certification exam in Charlotte without training?

    Yes, learners can self-study for the ITIL certification exam. However, attending an accredited ITIL training is recommended since it helps you gain a deeper understanding of the concepts.

  • What is covered under the 24/7 Support Promise for ITIL certification training in Charlotte?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

  • What tools do I need to attend the ITIL training sessions in Charlotte?

    The tools you’ll need to attend ITIL training in Charlotte are:

    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.

  • What is the salary of an IT Service Architect in Charlotte?

    The average annual salary of an IT Service and Architecture with ITIL foundation certification in Charlotte is $121,798.  A proper ITIL foundation certification Charlotte helps to attract recruiters in the recruiting process and there is an increase in the chance of demanding high pay.

  • What are the major companies hiring for IT Service Architect in Charlotte?

    An ITIL Foundation certification in Charlotte is necessary for jobs related to IT Service and Architecture. The candidates with ITIL foundation certification Charlotte are hired by many companies like Microsoft, FIS, LHC Group and Deloitte.

  • What are the major industries in Charlotte?

    Charlotte's primary industries include aerospace and defence, automated manufacturing, information technology, food processing, biotechnology and pharmaceuticals, tourism with Charlotte serving as a significant hub for the United States' racing industry. ITIL foundation certification Charlotte holders will be placed in MNC IT organisations with greater salaries.

  • How to become an IT Service and Architect in Charlotte?

    ITIL certification, as well as a science background, is a must for people who want to study the principles of ITIL frameworks and how they may be applied to improve IT service management quality. IT Managers/Support Teams, IT Architects, Planners, and Consultants, System Administrators/Analysts and Operations Managers are the roles benefited from this course.

  • How to find IT Service and Architecture courses in Charlotte?

    Simplilearn's ITIL Foundation certification Charlotte is the initial stage in the ITIL certification path, and it's designed to help you pass the ITIL exam on your first try and advance to the expert level in the shortest time possible. For details click here: Simplilearn.

  • Who needs ITIL Certification?

    ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. The ITIL framework provides a common language for delivering IT services, including more effectively interacting with suppliers and customers to overcome any challenges between IT and business and achieve targeted results. Since the ITIL 4 Foundation certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of the IT service management industry. Nowadays, ITIL certification is also finding applications in cloud services.

  • Is the ITIL certification exam fee included in the ITIL course fee?

    Yes. The ITIL certification exam fee is included in the ITIL course fee.

  • You offer an exam money back guarantee for ITIL training. How does it work?

    Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
     
    To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.
     

    Attempt Time Frame Result Money back
    First Within 45 days of course completion Did Not Pass Refund full course price (including exam fees)

    Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
     

    Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

    The guarantee becomes void if:

    • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
    • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
    • Participants do not complete the e-learning content. The full online study is required to learn the course materials
    • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt 
    • Participants fail to book their exam within 6 months from the date of enrollment 
    • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
    • Participants do not submit the required documents to Simplilearn
    • Participants failed to request a refund within 15 days of receiving their results 

ITIL® 4 Foundation Certification Training in Charlotte

Charlotte, North Carolina's largest metropolis and business centre. Because Charlotte is directly in the path of subtropical moisture from the Gulf of Mexico as it travels up the eastern shore, the city receives plenty of rain throughout the year, as well as many clear, sunny days; precipitation is often less frequent in the autumn than in the spring. According to the most recent U.S. Census estimate (2019, announced in May 2020), Charlotte has 885,708 persons and Mecklenburg County has 1,093,901.

The GDP of Charlotte is estimated to be $58,915 as of 2020, with a growth of 2.1%. The city has a total area of 308.6 square miles, of which 306.6 square miles is land and 2.0 square miles is water, according to the United States Census Bureau. Charlotte is located at a height of 751 feet (229 m).

Attractive places to visit in Charlotte include:

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  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.