Free ITIL Foundation Exam Practice Test

Take ITIL practice test and be exam ready. This test contains ITIL exam questions to help you prepare for the certification exam.

  • 40 Questions,
  • 60 Minutes
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Instructions:

1. This is a FREE test and can be attempted multiple times. But it is recommended to take the test when you are ready for best practice experience.

2. Test Duration: 60 Minutes

3. Number of questions: 40 Multiple Choice Questions

4. Each question has multiple options out of which one or more may be correct

5. You can pause the test in between and you are allowed to re-take the test later. Your test will resume from where you left, but the test time will be reduced by the amount of time you've taken in the previous attempt.

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1. Deciding how to differentiate ourselves from our competitive alternatives is the objective of:
2. The four parameters of the Warranty in Service Value are:
3. Service Package is the combination of:
4. PBA and UP are a part of:
5. Pipeline services, Active services and Retired services are the components of:
6. Finance Management Activities include:
7. Who is responsible for communication and interaction with customers?
8. Service which is needed in order to deliver the core service is called:
9. An SDP is produced for:
10. Catalogue Management which has information about the business and its relationship with business units and processes is called:
11. The agreement between the internal departments of an organization, which helps the Service Provider to deliver the service, is called a(n):
12. Which is the content to be avoided when drafting an SLA?
13. In a process, RACI is the model used for identifying the following:
14. The performance of the supplier is managed by which process?
15. Service Capacity, Business Capacity and Component Capacity are the components of:
16. A measure of how quickly and effectively a component can be restored to normal condition is:
17. The Business Critical elements of a business process supported by an IT service is called:
18. Right access to the right files to the right people at the right time is the objective of:
19. Creation of the Service Design Package is the main objective of:
20. Pre-authorized changes with documented procedure are called:
21. Change Management scope does not include:
22. _____ is used as reference point for the future builds, releases and changes
23. The storage place for all software CDs, codes, and licenses is called:
24. Release Policy should contain:
25. ________ ensures right information is delivered to the appropriate person at the right time.
26. ____ is the type of the event where a manual or an automated interference is required.
27. When might a Known Error be raised?
28. A Major Incident should have:
29. Which of these people and process can raise problems?
30. Service Desk which supports specific types of requests or incidents is called:
31. Custodian of technical knowledge and expertise relating to managing the IT infra is the role of:
32. Application Management is responsible for the applications which are:
33. Operations Control activities do not include:
34. All the improvement initiatives are recorded in:
35. CSF and Kpi are the metrics for:
36. Branding value is the type of:
37. Plan-Do-Check-Act is also called as:
38. Defining what will be measured is compared to the ____ step in Plan Do Check Act.
39. What should be accessed to know where we stand now in the 7-step process?
40. The three types of metrics are:
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NOTE

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  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.

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