Course description

  • What are the course objectives?

    ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure  that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

  • What skills will you learn?

    By the end of this ITIL Foundation Certification training you will:

    • Learn to utilize ITIL tools, concepts, and techniques to improve effectiveness and efficiency in business transforms to enhance the customer experience
    • Understand how to apply lean principles and automate standard tasks to improve the efficiency of ITSM processes
    • Be able to cut expenditure by focusing on teams and activities using well-defined fit-for-use and fit-for-purpose processes
    • Gain a thorough comprehension of the objective, purpose, and scope of service design, service transition, service strategy, service operations, and Continual Service Improvement
    • Align the IT services with your organization’s requirements.
    • Learn about the best practices of IT Service Management, key principles, generic concepts, and ITIL 2011 process models that are necessary for the ITIL Foundation Certification exam

  • Who should take this ITIL Foundation Certification course in Bangalore?

    Anyone interested in enhancing the quality of IT service management and to help IT consultants, IT audit or security managers, IT architects, and IT planners can take this course.  
    The ITIL Foundation certification is optimal for:

    • IT Managers/Support Teams
    • System Administrators/Analysts
    • Service Delivery Professionals
    • IT Architects, Planners, and Consultants
    • Process Owners/Practitioners
    • Database Administrators
    • Application Management Team/Development Team
    • Quality Analysts
    • Operations Managers

Course preview

    • Getting Started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to Service Management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check
      • 25 Summary 00:40
    • 1.2 - Service Management Lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 3.1 - Introduction to Service Design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key Concepts in Service Design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service Design Processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition 00:31
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request 00:43
      • 19 Access Management-Overview
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You 00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
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Exam & certification FREE PRACTICE TEST

  • How will I become ITIL Foundation certified in Bangalore?

    Achieve AXELOS-accredited ITIL® Foundation certification in Bangalore by following these steps:
    Step 1: Appear for the ITIL Foundation exam after completing the training
    Step 2: Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes
    Step 3: Earn two ITIL credits on successful completion of ITIL Foundation exam

  • What is ITIL Foundation certification?

    The ITIL foundation certification is the first level of the ITIL qualification. With this certification, you can begin your journey towards becoming an ITIL expert. This course gives you a basic awareness of the concepts, key elements, and terminology, including the links between lifecycle stages, the processes used and their contribution to service management practices.

  • What are the prerequisites for ITIL Foundation certification in bangalore?

    The ITIL Foundation certification course is in itself the prerequisite for other levels of ITIL certifications. Therefore, there is no other defined eligibility criterion for it.
     

  • Why get an ITIL Certification?

    ITIL provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, establish cost-effective systems, develop customer relationships and support business change.

  • How do I unlock my certificate?

    To unlock your Simplilearn certificate, you will have to:
    • Attend one complete batch or
    • Complete at least 85% of the course. 
    • Complete one simulation test with a minimum score of 60%.

  • When is the next ITIL V3 Foundation exam?

    Since there are no specific dates for conducting the examinations, you can choose the date that is convenient for your schedule.

  • How long does it take to receive the ITIL V3 Foundation exam results?

    The candidates will obtain the results within 15 days from the exam date.

  • How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

    This exam has a  total of 40 questions that need to be completed in a duration of 60 minutes. 
    To get certified, you need to score at least 65% (26 questions) in the ITIL foundation exam. 

  • How do I download the ITIL V3 Foundation exam application?

    Simplilearn will help you apply for the exam.

  • When do I need to register for the ITIL Foundation Exam?

    Whenever you are ready to take up the ITIL Foundation exam, you can contact Simplilearn and receive the exam voucher code. The ITIL Foundation exam can be scheduled at your convenience and you will be required to complete the exam within six months of issue of the voucher code. 

  • What are the differences between ITIL® Foundation, ITIL® v3 Foundation and ITIL® v3 Foundation 2011?

    The ITIL v3 Foundation is the penultimate edition and “v3” stands for “version 3”. Also, ITIL v3 Foundation 2011 is the latest edition of the exam.

  • Until when can I purchase exam voucher from Simplilearn?

    The exam voucher fee is inclusive in the course fee. However, within six months of the date of purchase of the course, you must book the exam.

  • How frequently does exam fee change?

    The certification body governs the dynamic exam prices. Usually, by the end of the calendar year, the price changes will be announced. If the exam was not booked and there was a hike in the exam price, then you will be accountable for the difference amount to be paid to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers have a validity of 6 months from the date of issuance and can be revised as per the certification body. You will have to buy the exam voucher again if within six months of the purchase the exam isn’t booked.

  • How will I take the exam?

    For Indian customers, only the paper-based exam will be booked. For customers outside of India, web-based exam vouchers will be booked. Before the validation of their course expires, the customers are expected to do the booking of the exam.

  • I would like to book paper-based exam in India, what is the process?

    After contacting our team, you can walk into the centers at the cities mentioned below to book paper-based exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Can I ask for refund of exam voucher cost once its issued to me?

    No. As Simplilearn does not own the voucher policies and the cost, once the exam voucher is issued to the learner its cannot be refunded. The form will be procured from third-party bodies by Simplilearn.

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Reviews

Prashant Mohite
Prashant Mohite Associate Data Research Analyst at Morningstar, Bangalore

Simplilearn is a really very good platform where you can learn new and upcoming technologies. It really helped me to avail the ITIL foundation course online. I recommend people to start learning with Simplilearn. Kudos to Simplilearn.

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Sunil Srinivasan
Sunil Srinivasan Senior Solutions Consultant at Telstra Global, Bangalore

Helped me moved from a junior pre-sales executive to a senior solutions consultant role in my company.

Sourav Mallick
Sourav Mallick Presales Manager at Tech Mahindra, Bangalore

I love the learning platform offered by Simplilearn. The learning content is well simplified and is very easy to follow. Their 24/7 course availability and chat support help to resolve your technical queries on the fly. I am an existing customer and I have already enrolled for the second course. I would recommend this course to anyone who wants to hone their technical skills and want to take the next big leap in their career. Thumbs up Simplilearn.

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Saurabh Kumar Tiwary
Saurabh Kumar Tiwary Team Lead | Accenture, Bangalore

Good to learn, I Recommend this course to all. Great Enthusiasm all through.

Dwaipayan Bhattacharjee
Dwaipayan Bhattacharjee Bangalore

Very Good training.... one of my friends took up the course last month... I am glad I took up this course..... hope to get certified. Thanks Simplilearn!

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Partha Patnaik
Partha Patnaik Program Manager at CISCO Systems, Bangalore

Great explanation of concepts thru live examples, this helped me to link the topics and understand the connect between various topics. Excellent. Great learning experience.. Thanks a ton.

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Ketan Patel
Ketan Patel Architect-Technology at Cognizant, Bangalore

Excellent training. Thanks a lot for the experience. Great knowledge sharing by the trainer.

Anupam Biswas
Anupam Biswas PricewaterhouseCoopers, Bangalore

It was a wonderful learning experience. Trainer's knowledge is impressive, and great teaching capability. Thanks for everything Simplilearn. The course content is great. The session was interactive which was very good.

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Anirudha Kotgire
Anirudha Kotgire IT&Services, Bangalore

It was a great learning experience. Trainer was very knowledgeable, and he was interactive as well.

Phalguni Patnaik
Phalguni Patnaik Senior QA Engineer at Monarch Info Tech Services Pvt Ltd, Bangalore

The training was very detail oriented.. I am very thankful to Simplilearn team.

Abhay Singh
Abhay Singh Project Lead at IGATE, Bangalore

Session was nicely paced with real world examples of ITIL implementation and that helped me understand the concepts really well. Trainer has more than 20 years of experience and is able to present the same concept with multiple examples making the session really interactive.

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Brij Mohan Jain
Brij Mohan Jain Dupont India, Bangalore

The course is very interactive & learning happens though real world examples.

Karthik Vasista
Karthik Vasista Pricing Manager @Schneider Electric, Bangalore

Nicely organised. I liked the course content and the way the training was facilitated.

Karthik
Karthik Bangalore

You guys are the best in content and delivery.

Ramesh Babu
Ramesh Babu Delivery Project Manager @Huawei, Bangalore

Simplified training materials, and skilled trainer was able to teach the concepts clearly. More real time examples can be provided for better understanding.

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FAQs

  • Who are the trainers for the live classroom training?

    Our trainers are highly qualified. They usually have experience of over 15 years in the IT domain and are ITIL certified themselves.

  • Is the exam fee included in the course fee?

     

    Yes. The course fee includes the exam fee.

  • How do I register for the ITIL v3 Foundation exam session on Simplilearn?

     

    You can send an email to exam@simplilearn.com or contact Simplilearn support after the completion of the course material and our team will help you with the processing and the registration for the exam.

  • Will my ITIL v3 Foundation certificate expire?

     

    The ITIL v3 Foundation certificate has no expiration date. However, with various other versions available, the ITIL Foundation version v3 2011 is the latest version. You will need to re-certify when a new version of the course is launched.

  • What certification will I receive after completing the training?

     

    On effectively completing the training, Simplilearn will reward you with 19 PDUs for self-paced learning and 22 PDUs for instructor-led training as well as the course completion certificate. From the exam body, you will receive the ITIL Foundation certification on successfully passing the exam.

  • How does the online classroom training work?

     

    The online classroom training of the ITIL course is live streamed and is conducted by an ITIL-certified trainer who has more than 15 years of training and work experience. The classes are attended by a global audience to enhance your learning experience.  

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

     

    The classes conducted are all live online. The interactive sessions will allow you to question and take part in discussions during class time. Recordings of each session that you attend will be provided by us for your future reference.

  • What tools do I need to attend the training sessions?

    To attend the training, the tools required will be:

    • Internet speed: Preferably 512 Kbps or higher
    • Mac: OSX 10.6 or higher
    • Windows: Windows XP SP3 or higher
    • Headset, speakers, and microphone: To hear the instructions clearly, headphones or speakers will be needed, and a microphone helps to talk to others. A headset with a built-in microphone, or separate speakers and a  microphone can be used.

  • What do I get with the training?

     

    You will be given access to our e-learning content, practice simulation tests, and our tips and tricks videos to enable you to deal with the toughest exam questions. You will also be given an online participant handbook that cross-references the e-learning to reinforce your learning.

  • How does Simplilearn ensure that the training and course material delivered are effective?

     

    Simplilearn’s ITIL Foundation course is developed with a 100% guarantee to enable you to clear the test in your first attempt. This training makes use of hands-on learning procedure to provide you the confidence to clear the exam as well as retain knowledge for the future.

  • Can I cancel my enrollment? Will I get a refund?

     

    Yes, after deducting the administration fee, we will refund the remaining amount. Please read our Refund policy to learn more.

  • I’d like to learn more about this training program. Who should I contact?

     

    You can contact our customer service representatives to provide you with more details and also use the form provided on the right of any page on the Simplilearn website to contact us or even select the Live Chat link.

  • Who are the instructors and how are they selected?

     

    Our ITIL certified trainers have 15 years of working and training experience in the IT domain and are highly qualified. Each of them undergoes a meticulous selection process including training demo, profile screening, and technical evaluation before getting certified to train for us. Simplilearn also makes sure that those mentors with a high alumni rating persist to train for us.

  • What is Global Teaching Assistance?

     

    To enable you to get certified in your first attempt, we have a dedicated team of subject matter assistants as our teaching assistants. To enhance your learning experience beginning from the class onboarding and project mentoring to job assistance, our teaching assistants will be with you each step of the way. They proactively get the students involved to make sure that the course path is being followed. Our teaching assistants will be available during business hours.

  • What is covered under the 24/7 Support Promise?

     

    24/7 support through chat, email, and calls will be offered. On-demand assistance will be provided by our dedicated team through our community forum. Also, even after the completing your course with us, a lifetime access to our community forum will be availed to you.

  • How long does it take to get ITIL Foundation exam results?

    Soon after the completion of the exam, the results will be displayed as a part of the web-based examination.

  • I have passed the ITIL Foundation examination. When and how do I receive my certificate?

     

    You will create a profile on www.peoplecert.com when you register for the ITIL Foundation exam. In the case of the paper-based exam, within 48 hours, an email of the preliminary examination will be sent. You can then log in to the Peoplecert portal to unlock your AXELOS certificate only 24 hours after the receipt of the email.

  • I have an ITIL v2 Foundations certification. How do I update my certification to the current version?

     

    It will be necessary for you to take the ITIL V3 foundation course in order to upgrade from your ITIL V2 foundation to a v3 certification.

  • Till when can I purchase exam voucher from Simplilearn?

     

    The price of the exam voucher is inclusive with this course. However, the exam booking must be made within one year of purchasing this course. Also, if there is any kind of changes in the examination fees by the certification body within a year, you will be accountable for making a payment of the difference amount to Simplilearn. You will have to buy the voucher in accordance with the actual price if you don't book the exam within a year of purchase of the course.

    Our Bangalore Correspondence / Mailing address

    # 53/1 C, Manoj Arcade, 24th Main, 2nd Sector, HSR Layout, Bangalore - 560102, Karnataka, India.

    • Disclaimer
    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.