Course description

  • What are the course objectives?

    ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure  that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

  • What skills will you learn?

    By the end of this ITIL Foundation Certification training you will:

    • Learn to utilize ITIL tools, concepts, and techniques to improve effectiveness and efficiency in business transforms to enhance the customer experience
    • Understand how to apply lean principles and automate standard tasks to improve the efficiency of ITSM processes
    • Be able to cut expenditure by focusing on teams and activities using well-defined fit-for-use and fit-for-purpose processes
    • Gain a thorough comprehension of the objective, purpose, and scope of service design, service transition, service strategy, service operations, and Continual Service Improvement
    • Align the IT services with your organization’s requirements.
    • Learn about the best practices of IT Service Management, key principles, generic concepts, and ITIL 2011 process models that are necessary for the ITIL Foundation Certification exam

  • Who should take this ITIL Foundation Certification course in Bangalore?

    Anyone interested in enhancing the quality of IT service management and to help IT consultants, IT audit or security managers, IT architects, and IT planners can take this course.  
    The ITIL Foundation certification is optimal for:

    • IT Managers/Support Teams
    • System Administrators/Analysts
    • Service Delivery Professionals
    • IT Architects, Planners, and Consultants
    • Process Owners/Practitioners
    • Database Administrators
    • Application Management Team/Development Team
    • Quality Analysts
    • Operations Managers

Course preview

    • Getting Started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation08:06
    • 1.1 - Introduction to Service Management 21:13
      • 1 Introduction to Service Management Lifecycle00:28
      • 2 Principles of IT Service Management00:14
      • 3 Objectives00:25
      • 4 IT Service Management-Best Practices01:10
      • 5 Public and Proprietary Practices01:18
      • 6 Knowledge Check
      • 7 Service Introduction01:21
      • 8 Service Management02:57
      • 9 Service Management Practice01:24
      • 10 Challenges in Service Management00:54
      • 11 Benefits of IT Service Management00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers00:58
      • 14 Internal and External Services01:19
      • 15 Process01:45
      • 16 Process Characteristics00:33
      • 17 Functions Related to Service Management02:13
      • 18 How Processes and Functions Operate00:46
      • 19 Roles in Service Management
      • 20 RACI Model01:05
      • 21 RACI Model (contd.)00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts00:46
      • 24 Knowledge Check
      • 25 Summary00:40
    • 1.2 - Service Management Lifecycle 03:42
      • 1 The Service Lifecycle00:13
      • 2 Objectives00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle01:08
      • 5 Relationship between Governance and ITSM01:13
      • 6 Summary00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy00:28
      • 2 Service Strategy00:21
      • 3 Objectives00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes00:45
      • 6 Types of Services01:59
      • 7 Service Strategy-Customers and Users00:20
      • 9 Summary00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts00:18
      • 2 Objectives00:15
      • 3 Service Utility and Warranty01:37
      • 4 Service Utility and Warranty (contd.)01:27
      • 5 Service Assets01:03
      • 7 Value Creation00:34
      • 8 Value Creation (contd.)00:43
      • 9 Factors that Influence Customer Perception of Value00:19
      • 10 Customer Perception of Value00:40
      • 11 Business Outcomes01:22
      • 12 Business Outcomes (contd.)01:33
      • 13 Service Packages
      • 14 Service Packages (contd.)00:41
      • 15 Business Case and Its Uses00:52
      • 16 Business Case Structure00:29
      • 17 Risk01:11
      • 18 Service Management Technology and Automation00:44
      • 19 Automation Benefits00:46
      • 20 Service Management Tools01:15
      • 21 Summary00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes00:21
      • 2 Objectives00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services01:22
      • 5 PBA and UP00:35
      • 6 PBA and UP (contd.)01:36
      • 7 Service Portfolio Management-Introduction00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components02:12
      • 10 Service Portfolio Management-Process01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits00:46
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers00:52
      • 17 Business Relationship Manager Responsibilities00:35
      • 18 Summary00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You00:16
    • 3.1 - Introduction to Service Design 03:09
      • 1 Service Design00:29
      • 2 Introduction to Service Design00:13
      • 3 Objectives00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design00:51
      • 6 Roles in Service Design (contd.)00:31
      • 7 Summary00:46
    • 3.2 - Key Concepts in Service Design 04:18
      • 1 Key Concepts in Service Design00:17
      • 2 Lesson Objectives00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design02:03
      • 5 Service Design Package00:57
      • 6 Summary00:41
    • 3.3 - Service Design Processes 35:55
      • 1 Service Design Processes00:12
      • 2 Objectives00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure01:00
      • 6 Service Catalogue Management Three View Structure (contd.)00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities01:28
      • 10 Service Level Management-Key Terms00:42
      • 11 Relationship between Service Catalogues and Agreements01:57
      • 12 Service Level Management Designing SLA Structures00:31
      • 13 Service Level Management Designing SLA Structures (contd.)03:39
      • 14 Content of an SLA01:01
      • 15 Service Level Management-service Review00:34
      • 16 Service Improvement Program00:38
      • 17 Interfaces To Service Level Management00:40
      • 18 Service Level Management Vs. Business Relationship Management01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System01:50
      • 21 Supplier Management And Service Level Management01:00
      • 22 Supplier Categorisation01:52
      • 23 Role Of Supplier Manager00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms01:41
      • 30 Availability Management-Expanded Incident Lifecycle01:45
      • 31 Concepts Related To Expanded Incident Lifecycle01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms00:42
      • 34 IT Service Continuity Management-lifecycle Activities01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework00:39
      • 37 IT Security Policy01:22
      • 38 Information Security Management System01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance00:25
      • 41 Summary00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition00:31
      • 2 Service Transition00:10
      • 3 Objectives00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item00:48
      • 6 Configuration Management System01:44
      • 7 Summary00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes00:13
      • 2 Objectives00:38
      • 3 Introduction to Service Transition Processes01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management01:21
      • 6 Change Management-Overview
      • 7 Change Model00:57
      • 8 Types of Change01:00
      • 9 Key Terminologies01:11
      • 10 Change Proposal00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board00:58
      • 13 Change Manager-Responsibilities00:48
      • 14 7 R’s of Change Management00:58
      • 15 Change Metrics01:33
      • 16 Key Challenges in Change Management01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library00:43
      • 21 CMDB and DML00:55
      • 22 Secure Library and Secure Stores00:38
      • 23 SACM-Logical Model01:16
      • 24 Relationship between CMDB, CMS and SKMS01:39
      • 25 Introduction to Release and Deployment Management02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy01:42
      • 28 Types of Releases00:53
      • 29 Release and Deployment Approaches02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom01:41
      • 34 Summary00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation00:31
      • 2 Introduction to Service Operations00:10
      • 3 Objectives00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication00:34
      • 6 Types of Communication00:52
      • 7 Events01:04
      • 8 Alerts and Incidents01:10
      • 9 Problems and Workarounds01:08
      • 10 Known Error and Known Error Database01:03
      • 11 Priority00:41
      • 12 Summary00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes00:13
      • 2 Objectives00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities02:28
      • 5 Event Logging and Filtering01:16
      • 6 Manage Exceptional Events01:47
      • 7 Manage Informational and Warning Events01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes01:25
      • 15 Reactive Problem Management-Process Flow02:41
      • 16 Problem Management-Interface with Other Processes01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request00:43
      • 19 Access Management-Overview
      • 20 Summary00:47
    • 5.3 - Functions 09:50
      • 1 Functions00:12
      • 2 Objectives00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk01:14
      • 5 Centralised Service Desk00:48
      • 6 Virtual Service Desk01:02
      • 7 Follow The Sun Service Desk00:55
      • 8 Specialised Service Desk01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required00:41
      • 11 Service Desk Metrics01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development01:16
      • 15 IT Operations Management-Overview
      • 16 Summary00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement00:49
      • 2 Continual Service Improvement00:12
      • 3 Objectives00:20
      • 4 CSI-Overview
      • 5 Summary00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models00:12
      • 2 Objectives00:22
      • 3 CSI and Organisational Change00:44
      • 4 CSI Register
      • 5 Service Measurement00:38
      • 6 CSI Monitor and Measure00:52
      • 7 Types of Metrics01:56
      • 8 CSI-Measurement and Metrics00:27
      • 9 CSF and KPI-Examples00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview00:53
      • 12 Seven-Step Improvement Process-Scope00:47
      • 13 Seven-Step DIKW Model01:31
      • 14 CSI Model
      • 15 Summary00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words05:16
    • Tips and Tricks 30:28
      • Introduction03:07
      • Service Management As Practice04:08
      • Service Strategy03:44
      • Service Design04:07
      • Service Transition03:48
      • Service Operation03:52
      • Continual Service Improvement01:53
      • Service Desk01:01
      • Tricky Questions01:27
      • Time Management01:45
      • Other Roles01:36
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Exam & certification FREE PRACTICE TEST

  • How will I become ITIL Foundation certified in Bangalore?

    Achieve AXELOS-accredited ITIL® Foundation certification in Bangalore by following these steps:
    Step 1: Appear for the ITIL Foundation exam after completing the training
    Step 2: Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes
    Step 3: Earn two ITIL credits on successful completion of ITIL Foundation exam

  • What is ITIL Foundation certification?

    The ITIL foundation certification is the first level of the ITIL qualification. With this certification, you can begin your journey towards becoming an ITIL expert. This course gives you a basic awareness of the concepts, key elements, and terminology, including the links between lifecycle stages, the processes used and their contribution to service management practices.

  • What are the prerequisites for ITIL Foundation certification in bangalore?

    The ITIL Foundation certification course is in itself the prerequisite for other levels of ITIL certifications. Therefore, there is no other defined eligibility criterion for it.

  • Why get an ITIL Certification?

    ITIL provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, establish cost-effective systems, develop customer relationships and support business change.

  • How do I unlock my certificate?

    To unlock your Simplilearn certificate, you will have to:
    • Attend one complete batch or
    • Complete at least 85% of the course. 
    • Complete one simulation test with a minimum score of 60%.

  • When is the next ITIL V3 Foundation exam?

    Since there are no specific dates for conducting the examinations, you can choose the date that is convenient for your schedule.

  • How long does it take to receive the ITIL V3 Foundation exam results?

    The candidates will obtain the results within 15 days from the exam date.

  • How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

    This exam has a  total of 40 questions that need to be completed in a duration of 60 minutes. 
    To get certified, you need to score at least 65% (26 questions) in the ITIL foundation exam. 

  • How do I download the ITIL V3 Foundation exam application?

    Simplilearn will help you apply for the exam.

  • When do I need to register for the ITIL Foundation Exam?

    Whenever you are ready to take up the ITIL Foundation exam, you can contact Simplilearn and receive the exam voucher code. The ITIL Foundation exam can be scheduled at your convenience and you will be required to complete the exam within six months of issue of the voucher code. 

  • What are the differences between ITIL® Foundation, ITIL® v3 Foundation and ITIL® v3 Foundation 2011?

    The ITIL v3 Foundation is the penultimate edition and “v3” stands for “version 3”. Also, ITIL v3 Foundation 2011 is the latest edition of the exam.

  • Until when can I purchase exam voucher from Simplilearn?

    The exam voucher fee is inclusive in the course fee. However, within six months of the date of purchase of the course, you must book the exam.

  • How frequently does exam fee change?

    The certification body governs the dynamic exam prices. Usually, by the end of the calendar year, the price changes will be announced. If the exam was not booked and there was a hike in the exam price, then you will be accountable for the difference amount to be paid to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers have a validity of 6 months from the date of issuance and can be revised as per the certification body. You will have to buy the exam voucher again if within six months of the purchase the exam isn’t booked.

  • How will I take the exam?

    For Indian customers, only the paper-based exam will be booked. For customers outside of India, web-based exam vouchers will be booked. Before the validation of their course expires, the customers are expected to do the booking of the exam.

  • I would like to book paper-based exam in India, what is the process?

    After contacting our team, you can walk into the centers at the cities mentioned below to book paper-based exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Can I ask for refund of exam voucher cost once its issued to me?

    No. As Simplilearn does not own the voucher policies and the cost, once the exam voucher is issued to the learner its cannot be refunded. The form will be procured from third-party bodies by Simplilearn.

    Course advisor

    Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.


    Sunil Srinivasan
    Sunil Srinivasan Senior Solutions Consultant at Telstra Global, Bangalore

    Helped me moved from a junior pre-sales executive to a senior solutions consultant role in my company.

    Sourav Mallick
    Sourav Mallick Presales Manager at Tech Mahindra, Bangalore

    I love the learning platform offered by Simplilearn. The learning content is well simplified and is very easy to follow. Their 24/7 course availability and chat support help to resolve your technical queries on the fly. I am an existing customer and I have already enrolled for the second course. I would recommend this course to anyone who wants to hone their technical skills and want to take the next big leap in their career. Thumbs up Simplilearn.

    Read more Read less
    Saurabh Kumar Tiwary
    Saurabh Kumar Tiwary Team Lead | Accenture, Bangalore

    Good to learn, I Recommend this course to all. Great Enthusiasm all through.

    Dwaipayan Bhattacharjee
    Dwaipayan Bhattacharjee Bangalore

    Very Good training.... one of my friends took up the course last month... I am glad I took up this course..... hope to get certified. Thanks Simplilearn!

    Read more Read less
    Partha Patnaik
    Partha Patnaik Program Manager at CISCO Systems, Bangalore

    Great explanation of concepts thru live examples, this helped me to link the topics and understand the connect between various topics. Excellent. Great learning experience.. Thanks a ton.

    Read more Read less
    Ketan Patel
    Ketan Patel Architect-Technology at Cognizant, Bangalore

    Excellent training. Thanks a lot for the experience. Great knowledge sharing by the trainer.

    Anupam Biswas
    Anupam Biswas PricewaterhouseCoopers, Bangalore

    It was a wonderful learning experience. Trainer's knowledge is impressive, and great teaching capability. Thanks for everything Simplilearn. The course content is great. The session was interactive which was very good.

    Read more Read less
    Anirudha Kotgire
    Anirudha Kotgire IT&Services, Bangalore

    It was a great learning experience. Trainer was very knowledgeable, and he was interactive as well.

    Phalguni Patnaik
    Phalguni Patnaik Senior QA Engineer at Monarch Info Tech Services Pvt Ltd, Bangalore

    The training was very detail oriented.. I am very thankful to Simplilearn team.

    Abhay Singh
    Abhay Singh Project Lead at IGATE, Bangalore

    Session was nicely paced with real world examples of ITIL implementation and that helped me understand the concepts really well. Trainer has more than 20 years of experience and is able to present the same concept with multiple examples making the session really interactive.

    Read more Read less
    Brij Mohan Jain
    Brij Mohan Jain Dupont India, Bangalore

    The course is very interactive & learning happens though real world examples.

    Karthik Vasista
    Karthik Vasista Pricing Manager @Schneider Electric, Bangalore

    Nicely organised. I liked the course content and the way the training was facilitated.

    Karthik Bangalore

    You guys are the best in content and delivery.

    Ramesh Babu
    Ramesh Babu Delivery Project Manager @Huawei, Bangalore

    Simplified training materials, and skilled trainer was able to teach the concepts clearly. More real time examples can be provided for better understanding.

    Read more Read less
    Annabel Danie
    Annabel Danie Bangalore

    It's a great learning experience, and will continue to be a repeat customer at Simplilearn. The course material is well structured, and glad the instructor is walking through the entire material. This enhances my confidence that I'm guided well, and have opted the right source of learning. Thank you very much.

    Read more Read less


    • Who are the trainers for the live classroom training?

      Our trainers are highly qualified. They usually have experience of over 15 years in the IT domain and are ITIL certified themselves.

    • Is the exam fee included in the course fee?


      Yes. The course fee includes the exam fee.

    • How do I register for the ITIL v3 Foundation exam session on Simplilearn?


      You can send an email to or contact Simplilearn support after the completion of the course material and our team will help you with the processing and the registration for the exam.

    • Will my ITIL v3 Foundation certificate expire?


      The ITIL v3 Foundation certificate has no expiration date. However, with various other versions available, the ITIL Foundation version v3 2011 is the latest version. You will need to re-certify when a new version of the course is launched.

    • What certification will I receive after completing the training?


      On effectively completing the training, Simplilearn will reward you with 19 PDUs for self-paced learning and 22 PDUs for instructor-led training as well as the course completion certificate. From the exam body, you will receive the ITIL Foundation certification on successfully passing the exam.

    • How does the online classroom training work?


      The online classroom training of the ITIL course is live streamed and is conducted by an ITIL-certified trainer who has more than 15 years of training and work experience. The classes are attended by a global audience to enhance your learning experience.  

    • Is this live training, or will I watch pre-recorded videos? What if I miss a session?


      The classes conducted are all live online. The interactive sessions will allow you to question and take part in discussions during class time. Recordings of each session that you attend will be provided by us for your future reference.

    • What tools do I need to attend the training sessions?

      To attend the training, the tools required will be:

      • Internet speed: Preferably 512 Kbps or higher
      • Mac: OSX 10.6 or higher
      • Windows: Windows XP SP3 or higher
      • Headset, speakers, and microphone: To hear the instructions clearly, headphones or speakers will be needed, and a microphone helps to talk to others. A headset with a built-in microphone, or separate speakers and a  microphone can be used.

    • What do I get with the training?


      You will be given access to our e-learning content, practice simulation tests, and our tips and tricks videos to enable you to deal with the toughest exam questions. You will also be given an online participant handbook that cross-references the e-learning to reinforce your learning.

    • How does Simplilearn ensure that the training and course material delivered are effective?


      Simplilearn’s ITIL Foundation course is developed with a 100% guarantee to enable you to clear the test in your first attempt. This training makes use of hands-on learning procedure to provide you the confidence to clear the exam as well as retain knowledge for the future.

    • Can I cancel my enrollment? Will I get a refund?


      Yes, after deducting the administration fee, we will refund the remaining amount. Please read our Refund policy to learn more.

    • I’d like to learn more about this training program. Who should I contact?


      You can contact our customer service representatives to provide you with more details and also use the form provided on the right of any page on the Simplilearn website to contact us or even select the Live Chat link.

    • Who are the instructors and how are they selected?


      Our ITIL certified trainers have 15 years of working and training experience in the IT domain and are highly qualified. Each of them undergoes a meticulous selection process including training demo, profile screening, and technical evaluation before getting certified to train for us. Simplilearn also makes sure that those mentors with a high alumni rating persist to train for us.

    • What is Global Teaching Assistance?


      To enable you to get certified in your first attempt, we have a dedicated team of subject matter assistants as our teaching assistants. To enhance your learning experience beginning from the class onboarding and project mentoring to job assistance, our teaching assistants will be with you each step of the way. They proactively get the students involved to make sure that the course path is being followed. Our teaching assistants will be available during business hours.

    • What is covered under the 24/7 Support Promise?


      24/7 support through chat, email, and calls will be offered. On-demand assistance will be provided by our dedicated team through our community forum. Also, even after the completing your course with us, a lifetime access to our community forum will be availed to you.

    • How long does it take to get ITIL Foundation exam results?

      Soon after the completion of the exam, the results will be displayed as a part of the web-based examination.

    • I have passed the ITIL Foundation examination. When and how do I receive my certificate?


      You will create a profile on when you register for the ITIL Foundation exam. In the case of the paper-based exam, within 48 hours, an email of the preliminary examination will be sent. You can then log in to the Peoplecert portal to unlock your AXELOS certificate only 24 hours after the receipt of the email.

    • I have an ITIL v2 Foundations certification. How do I update my certification to the current version?


      It will be necessary for you to take the ITIL V3 foundation course in order to upgrade from your ITIL V2 foundation to a v3 certification.

    • Till when can I purchase exam voucher from Simplilearn?


      The price of the exam voucher is inclusive with this course. However, the exam booking must be made within one year of purchasing this course. Also, if there is any kind of changes in the examination fees by the certification body within a year, you will be accountable for making a payment of the difference amount to Simplilearn. You will have to buy the voucher in accordance with the actual price if you don't book the exam within a year of purchase of the course.

    Our Bangalore Correspondence / Mailing address

    # 53/1 C, Manoj Arcade, 24th Main, 2nd Sector, HSR Layout, Bangalore - 560102, Karnataka, India.

    • Disclaimer
    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.