ITIL® 4 Foundation Certification Training in Bangkok, Thailand

ITIL Certification Course FAQs

• What is the salary range for an ITIL 4 Foundation-certified IT service management professional?

  According to PayScale, the average salary ranges for different ITIL-certified professionals according to their positions are:

  Position	Average Annual Salary Range
  IT Manager	Rs. 532K-3M
  IT Team Leader	Rs. 592K-2M
  Service Delivery Manager	Rs. 540K-3M
  IT Consultant	Rs. 460K-2M
  Senior Project Manager	Rs. 1M-3M
  Program Manager	Rs. 1M-4M
  Incident Manager	Rs. 295K-1M
  Technical Project Manager	Rs. 950K-3M

• Can I take ITIL certification exams online?

  Yes, the ITIL certification exam can be taken online anytime, 24/7.

• What is the passing score for the ITIL certification exam?

  The passing score for the ITIL certification exam is 65%.

• What are the prerequisites for ITIL certification?

  There are no prerequisites for ITIL certification. Anyone interested in upskilling can consider this certification.

• How do I renew my ITIL certification?

  Effective from 1st Jan’23, ITIL certification will hold a validity of three years unless renewed. If you intend to renew your certification, you can opt for the methods below:

  • Retake the examination before the certification expiry date.

  • Taking further certifications before the renewal date. The renewal date for all certifications within the certification suite will be automatically updated.

  • Collecting and logging professional development points via the MyAxelos membership platform: 20 CDP (continuous professional development) points each year across different categories of CDP for three consecutive years.

• Is this live ITIL training, or will I watch pre-recorded videos? What if I miss a session?

  All classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss an ITIL training session or for future reference.

  
  Online classroom training for the ITIL certifications exam is conducted via live streaming and run by a certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

• What tools do I need to attend the ITIL training sessions?

  The tools you’ll need to attend ITIL certifications are:

  • Windows: Windows XP SP3 or higher

  • Mac: OSX 10.6 or higher

  • Internet speed: Preferably 512 Kbps or higher

  • Headset, speakers, and microphone: You’ll need headphones or speakers to hear the instructions clearly and a microphone to talk to others. You can use a headset with a built-in microphone, separate speakers, and a microphone.

• Can I cancel my enrollment for ITIL training? Will I get a refund?

  Yes, you can cancel your enrollment in the ITIL certifications training. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

• What are the roles and responsibilities of ITIL professionals?

  Roles and responsibilities of ITIL professionals as per the ITIL framework include:

  • Responsibility for the entire IT lifecycle 

  • Define strategies, policies, and standards

  • Ensure the best quality of services offered

  • Monitor key performance indicators

  • Maintain operational costs

  • Problem Management

  • Guarantee continued improvement in services

• Where can I get practice questions for ITIL certifications?

  Simplilearn provides a free ITIL 4  Foundation practice test that contains questions related to the certification exam and helps you prepare all the basic concepts and advanced topics outlined by the ITIL foundation.

• What is the time duration for the ITIL 4 Foundation Certificate Exam?

  The ITIL 4 Foundation certification exam is 60 minutes long.

• How do I download the ITIL Certificate?

  After passing the test, you can download your ITIL certifications from your PeopleCert account.

• What are the ITIL certifications paths according to the ITIL framework?

  The ITIL service value system has three designation paths - Managing Professional (MP), Strategic Leader (SL) and Practice Manager (PM) that one can choose from. However, candidates only qualify for these paths once they complete the ITIL 4 Foundation certification.
  The ITIL certifications journey includes the following:

  ITIL Foundation

  The ITIL Foundation certification is the primary step to becoming an expert. This certification covers the basics and key concepts of ITIL 4. To pass this certification, one should know the ITIL 4 principles, the four dimensions of service management, the key concepts of Lean, Agile, DevOps, and the best practices of ITIL 4.
  To achieve the ITIL 4 Foundation certification, one must take a short course and pass a one-hour exam. After acquiring the certification, one can choose either of the three designation paths mentioned above.

  ITIL Practice Manager

  After one acquires the ITIL 4 Foundation certification, those wanting to build their career in specific ITIL 4 management practices can choose the ITIL 4 Practice Manager Certification.

  ITIL Managing Professional

  This ITIL certification is for individuals working with technology and digital teams. It equips them with the practical and technical skills required to run IT projects and ensure a smooth workflow.

  ITIL Strategic Leader

  This ITIL certification encompasses all modern IT-enabled services and their influence on business strategies. If individuals complete all the modules of the above-mentioned paths, they can proceed to the ITIL Master training.

  ITIL Master

  After completing the MP and SL certifications and having a 5-year experience in IT service management, one can apply for the ITIL Master designation. This ITIL certification requires hands-on experience and knowledge of the ITIL service value system, ITIL framework, project management, and service management. ITIL masters are also involved in managing cloud services.

• What are the ITIL 4 Foundation certification requirements?

  Candidates must complete the ITIL 4 Foundation training before appearing for the certification exam. To achieve the certification, they must pass the one-hour-long ITIL 4 Foundation Certification exam with at least 65% of the total marks. The results are generally released within 15 days of completing the test. If you are enrolling in training courses, ensure that it is from accredited training organizations.
  Similarly, for further certifications, you must possess the ITIL 4 Foundation certification and pass the respective certification exams after completing the training courses.

• What is the salary range for an ITIL 4 Foundation-certified IT service management professional?

  According to PayScale, the average salary ranges for different ITIL-certified professionals according to their positions are:

  According to PayScale, the average salary ranges for different ITIL-certified professionals according to their positions are:

  Position	Average Annual Salary Range
  IT Manager	Rs. 532K-3M
  IT Team Leader	Rs. 592K-2M
  Service Delivery Manager	Rs. 540K-3M
  IT Consultant	Rs. 460K-2M
  Senior Project Manager	Rs. 1M-3M
  Program Manager	Rs. 1M-4M
  Incident Manager	Rs. 295K-1M
  Technical Project Manager	Rs. 950K-3M

• What is Global Teaching Assistance?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified as a data analyst on your first attempt. They engage students proactively to ensure the course path is followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

• What is covered under the 24/7 Support promise?

  We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. You will have lifetime access to the community forum, even after completion of yourI TIL® 4 Certification Training Course with us.

• Why should you opt for Simplilearn ITIL certification?

  ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. Taking up our ITIL® 4 Certification Training Course offers several advantages:

  • The course curriculum covers essential ITIL 4 concepts*, giving you a deep understanding of IT service management practices.

  • You will learn from experienced instructors who bring real-world insights and experiences to enhance your understanding.

  • You gain access to high-quality self-paced content, which allows you to learn according to your schedule and learning style.

  • The course will prepare you for the ITIL 4 Foundation exam, increasing your chances of passing on the first attempt.

  *Simplilearn is an accredited training partner ensuring high-quality and up-to-date course content.

• Who are the instructors for this ITIL foundation certification, and how were they selected?

  We have partnered with only the most highly qualified instructors for this ITIL foundation certification. Our rigorous selection process includes profile screening, technical evaluation, and a training demo. We also ensure that only trainers with a high alumni rating remain on our faculty.

• How do I enroll in the ITIL 4 Foundation certification?

  The application process for the ITIL 4 foundation involves three steps. 

  • First, candidates must submit an application detailing their motivation for the course. 

  • Next, an admission panel will review the applications and shortlist candidates based on their submissions. 

  • Finally, selected candidates can begin the ITIL 4 foundation within 1-2 weeks. 

  Please note that upon selection, candidates must pay the course fee using any preferred payment option available before beginning their learning journey.

• How much does an ITIL 4 Foundation-certified professional make in the US?

  The salary range for an ITIL 4 Foundation-certified IT service management professional can vary depending on location, experience, and the specific industry. On average, US-based certified ITIL Foundation professionals can expect an annual salary of $96,560.

• Why should you opt for Simplilearn ITIL certification?

  ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. Taking up our ITIL® 4 Certification Training Course offers several advantages:

  • The course curriculum covers essential ITIL 4 concepts*, giving you a deep understanding of IT service management practices.

  • You will learn from experienced instructors who bring real-world insights and experiences to enhance your understanding.

  • You gain access to high-quality self-paced content, which allows you to learn according to your schedule and learning style.

  • The course will prepare you for the ITIL 4 Foundation exam, increasing your chances of passing on the first attempt.

  *Simplilearn is an accredited training partner ensuring high-quality and up-to-date course content.

• Does Simplilearn have corporate training solutions?

  Discover how Simplilearn for Business can equip your teams with the latest AI and other digital skills, including industry certifications. Our tailored training and learning paths are designed for Fortune 500 and mid-sized companies, offering targeted skill development for their workforce. Explore our comprehensive learning library, Simplilearn Learning Hub+, which features unlimited live interactive solutions that are available organization-wide. Our dedicated curriculum consultants collaborate with each client to identify and implement the ideal learning solutions for their teams' needs.

• Will missing a live class affect my ability to complete the course?

  No, missing a live class will not affect your ability to complete the course. With our 'flexi-learn' feature, you can watch the recorded session of any missed class at your convenience. This allows you to stay up-to-date with the course content and meet the necessary requirements to progress and earn your certificate. Simply visit the Simplilearn learning platform, select the missed class, and watch the recording to have your attendance marked.

• What do people think about Simplilearn’s ITIL® 4 Foundation Certification Training?

  Simplilearn is highly regarded for offering valuable, career-boosting education. The ITIL® 4 Foundation Certification Training offers a well-structured and industry-relevant curriculum. Simplilearn testimonials and alumni reviews talk highly about the comprehensive course content, practical learning approach, and experienced instructors. The flexibility of the programs allows professionals to upskill while balancing work and personal commitments.

• What are the eligibility criteria to enroll in this ITIL® 4 Foundation Certification Training?

  To be eligible for this ITIL® 4 Foundation Certification Training, applicants should have a bachelor's degree in a relevant field. Simplilearn’s ITIL® 4 Foundation Certification Training can be taken up by newcomers and experienced professionals. Though prior knowledge of ITIL is helpful, it is not compulsory. Additionally, there is no requirement for previous work experience.

• Are there any other online courses Simplilearn offers under IT Service and Architecture?

  Yes, Simplilearn offers several other online courses under IT Service and Architecture. These include specialized certifications, master programs, and post-graduate courses tailored to different skill levels. Simplilearn greatly emphasizes upskilling and boosting career opportunities across industry sectors, with each course designed to help learners enhance their expertise in IT Service and Architecture.

  Similar programs that we offer under IT Service and Architecture

  • ITIL 4 Managing Professional
  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL® 4 Specialist: High Velocity IT Course
  • ITIL® 4 Strategist: Direct, Plan, and Improve
  • ITIL® 4 Specialist: Drive Stakeholder Value Course
  • Togaf certification