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Course description

  • What are the objectives of the ITIL foundation course?

    Simplilearn’s ITIL Foundation course in Chennai will be your first step in the path to getting an ITIL certification. This course makes sure that you clear the ITIL Foundation exam in your first attempt and move to the expert level in a very short time. Our training gives importance to the concepts, key elements, and terminologies linked with the ITIL service lifecycle management, including the ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

  • What skills will you learn?

    From this ITIL Certification Training in Chennai, you will:

    • Understand how to apply lean principles and automate standard tasks to improve the efficiency of the ITSM processes
    • Be able to align the IT services as per the requirement of your organization
    • Learn how to apply the ITIL tools, techniques and concepts for improving the efficiency and effectiveness in business changes for optimizing the customer experience
    • Learn about the IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to the ITIL Foundation exam
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service operations,  service transition, service design, and Continual Service Improvement
    • Be able to save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes

  • Who should take this ITIL Foundation Certification course in Chennai?

    The ITIL Foundation Training in Chennai is primarily intended to help IT consultants, IT architects, IT audit or security managers, IT planners, and any individual who is eager to enhance the quality of the IT service management.

    The ITIL certification training in Chennai is necessary for professionals who are eager to learn the fundamentals of ITIL frameworks and their requirement in enhancing the quality of the IT service management. This certification is ideal for:

    • Application Management Team/Development Team
    • Database Administrators
    • IT Architects, Planners, and Consultants
    • Operations Managers
    • Process Owners/Practitioners
    • IT Managers/Support Teams
    • Quality Analysts
    • System Administrators/Analysts
    • Service Delivery Professionals
       

Course preview

  • ITIL® Foundation
    • Getting Started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to Service Management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check
      • 25 Summary 00:40
    • 1.2 - Service Management Lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 3.1 - Introduction to Service Design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key Concepts in Service Design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service Design Processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:13
      • 1 Introduction to Service Transition 00:29
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request 00:43
      • 19 Access Management-Overview
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You 00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
  • Free Course
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Exam & certification FREE PRACTICE TEST

  • How will I become ITIL Foundation certified in chennai?

    Follow the steps given below to obtain the ITIL® Foundation certification that is accredited by AXELOS:
    1. After completing the course, take up the ITIL Foundation exam.
    2. In the ITIL exam that takes place for a duration of 60 minutes, obtain a score of 65% [i.e. 26 out of 40 questions]
    3. Earn two ITIL credits after successfully completing the ITIL Foundation exam

  • What is ITIL Foundation certification?

    The ITIL Foundation Certification is an entry-level certification that will give you a general awareness of the concepts, key elements, and terminologies used in the ITIL service lifecycle. It includes the links between lifecycle stages, the processes used and their contribution to service management practices.

  • What are the prerequisites for ITIL Foundation certification in Chennai?

    This ITIL Foundation Certification in Chennai has no defined eligibility criteria. ITIL Foundation certification itself serves as a prerequisite for other levels of ITIL certifications.

  • Why should I get an ITIL Certification?

    ITIL gives a robust framework to deliver, plan, identify, and support IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, develop customer relationships, establish cost-effective systems, and support business change.

  • How do I unlock my certificate?

    To unlock the certificate, you will have to complete 1 simulation test with a minimum score of 60%. You will also have to attend one complete batch or complete at least 85% of the course.

  • When is the next ITIL V3 Foundation exam?

    The exams are not conducted on specific dates. You can choose any convenient date for taking up the exam.

  • How long does it take to receive the ITIL V3 Foundation exam results?

    You will receive the ITIL V3 exam results within 15 days from the exam date.

  • How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

    There are totally 40 questions in the ITIL Foundation Exam. The exam duration will be 60 minutes. To procure the ITIL V3 Foundation Certification you must score at least 65% (26 questions).

  • How do I download the ITIL V3 Foundation exam application?

    You will get assistance regarding the exam application by Simplilearn.

  • When do I need to register for the ITIL Foundation Exam?

    Whenever you are ready to take up the ITIL exam, you can contact Simplilearn and get the exam voucher code. Within 6 months of issuance of the exam voucher code, you will have to complete the examination.

  • What are the differences between ITIL® Foundation, ITIL® v3 Foundation and ITIL® v3 Foundation 2011?

    Amongst all the other ITIL certifications, ITIL Foundation certification is the entry-level certification. “v3” stands for “version 3” and ITIL v3 Foundation is the penultimate edition. ITIL v3 Foundation 2011 is the latest version of the exam.

  • Until when can I purchase exam voucher from Simplilearn?

    The cost of the exam voucher will be a part of your course fee. You must book the exam within 6 months of purchasing the course.

  • How frequently does exam fee change?

    The fee for the exam is governed by the certification body and is constantly changing. The changes in the exam fee will be intimated during the end of the calendar year. In case you haven’t booked for the exam and the prices have increased in the meantime, then you will be liable to pay the difference amount to Simplilearn.

  • What is the validity of my exam voucher?

    Although 6 months is the validity period of the exam vouchers from the date of issuance, it can be revised as per the certification body. You must buy the exam voucher once again if you fail to book for the exam within 6 months of purchasing the voucher.

  • How will I take the exam?

    Indian customers can enroll themselves for the paper-based exam and customers outside of India can enroll for the web-based exam. Booking for the exam has to be made before the expiration of their course validity. 

  • I would like to book paper-based exam in India, what is the process?

    You can contact Simplilearn for booking for the paper-based exam and walk into one of the centers given below to attend the exam.

    City Days Timings
    Bangalore Weekdays 08:00 AM - 08:00 PM
    Saturday & Sunday  
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Can I ask for refund of exam voucher cost once its issued to me?

    No. The exam voucher cost cannot be refunded to the candidates after it is issued. Simplilearn obtains the exam voucher from the third party and does not own the voucher policies and cost.
     

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Reviews

Tonmoy Kumar Ojah
Tonmoy Kumar Ojah APPL - A Tata Enterprise, Chennai

The course content is of very high quality. The support team is very supportive and good.

Selvaraj Jeyachandran
Selvaraj Jeyachandran Technical Project Officer, Chennai

The course contents are in depth and explained in a fairly simple language, it was easy to understand. I liked the online content which is accessible way before the training days. It helped me to prepare for the exam from my own place.

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Rajesh Krish
Rajesh Krish Chennai

Very effective and informative session and the trainer made it really interesting for us to understand.

Mugilan M
Mugilan M Chennai

Course content was appropriate and provided real time examples and made the course interactive. Pace and clarity was very good.

Indhumathi Pandian
Indhumathi Pandian Chennai

The Training was very helpful to understand the basic concepts in simple and easy manner.

V C Jaysundar
V C Jaysundar Chennai

Very Informative and used full for day to day activities where process and involved

Deepak
Deepak Chennai

It was very good and the trainer was providing real world examples to explain the concepts so where we able to understand the concepts very easily. Thanks simplilearn.

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Mahalingam
Mahalingam Chennai

The training was good and completely to some extent

C Vignesh
C Vignesh Chennai

Excellent course material and faculty skill level helped me to write ITIL® 2011 foundation exam with full confidence

Viswa Prasad Karunakaram
Viswa Prasad Karunakaram Chennai

Simplilearn ITIL Foundation course is very easy to understand with precise information. I've taken 2 days classroom course and cleared the exam with 82%. Thanks to Simplilearn.

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Ramadurai
Ramadurai Chennai

Training was good & met my objective for understanding the principles of ITIL. Hope this will enhance my valuation.

Krishanamoorthy K K
Krishanamoorthy K K Chennai

Very good and interactive sessions with real time examples; appreciate the knowledge and experience of the faculty.

K Ganapathy Raman
K Ganapathy Raman Chennai

Good training; instructor has given more information apart from the book knowledge.

Ayisha Begum
Ayisha Begum Chennai

Very informative training. Thank you Simplilearn.

Balakrishna Muthusamy
Balakrishna Muthusamy Chennai

The trainer was informative and experienced; explained the concept with analogies.

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FAQs

  • Who are the trainers for the live classroom training?

    Simplilearn’s highly qualified trainers have a training and working experience of more than 15 years in the IT domain and are all ITIL-certified.

  • Is the exam fee included in the course fee?

     

    Yes. The course price covers the exam fee.

  • How do I register for the ITIL v3 Foundation exam session on Simplilearn?

    After going through the course material, you can connect with the Simplilearn support or send an email to exam@simplilearn.com. Our team will guide you in the registration process for the exam.

  • Will my ITIL v3 Foundation certificate expire?

    Your ITIL v3 Foundation certificate will not expire. However, several versions of ITIL Foundation is available and v3 2011 is the latest version. You will have to get certified again when a new version of the course will be launched.

  • What certification will I receive after completing the training?

     

    Once you successfully complete the training, you will receive 19 PDUs for self-paced learning and 22 PDUs for instructor-led training by Simplilearn along with the course completion certificate. After successfully clearing the exam, the exam body will award you the ITIL Foundation certification.

  • How does the online classroom training work?

    The ITIL online classroom training is carried out through live streaming. The classes are conducted by an ITIL-certified trainer having work and training experience of more than 15 years. The classes are attended by a global audience to enrich your learning experience.

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

     

    Simplilearn conducts live online classes. The classes have interactive sessions which allow the candidates to take part in the discussions and ask questions during class time. For future reference, we will provide recordings of every session that you attend.

  • What tools do I need to attend the training sessions?

    The tools required to attend training are:

    • Mac: OSX 10.6 or higher
    • Windows: Windows XP SP3 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Speakers, headset, and microphone: You will require a microphone to talk to others and speakers or headphones to hear instruction clearly. You may even make use of the headset with a built-in microphone or separate speakers and a microphone.

  • What do I get with the training?

     

    This training enables you with access to our practice simulation tests, e-learning content, and tips and tricks videos that help you face the most difficult exam questions. Along with this, an online participant handbook that cross-references the e-learning will be provided to reinforce your learning.

  • How does Simplilearn ensure that the training and course material delivered are effective?

     

    Simplilearn has designed this ITIL Foundation course with a 100% guarantee to help you to pass in the ITIL exam in your first attempt. Our practical learning method will develop the confidence in you to not just pass the exam but retain the knowledge for long.

  • Can I cancel my enrollment? Will I get a refund?

    Yes. Candidates can withdraw their enrollment if necessary. After deducting the administration fee, we will refund your course price. Please read our Refund Policy to learn more.

  • I’d like to learn more about this training program. Who should I contact?

     

    You can get in touch with Simplilearn by selecting the Live Chat link or by using the Contact us form on the right side of any page on our website. You can also get more details from our customer service representatives.

  • Who are the instructors and how are they selected?

    Simplilearn’s highly-qualified trainers have a training and working experience of more than 15 years in the IT domain and are all ITIL-certified. Each one goes through a meticulous selection process including technical evaluation, profile screening, and a training demo before getting certified to train for us. We also make sure that the mentors with a high alumni rating only continue with the training.

  • What is Global Teaching Assistance?

     

    We have a dedicated team of subject matter experts as our mentors who train you to get certified in your first try. They proactively engage the students to make sure that the course path is followed. Our teaching faculty will enrich your learning experience from the class onboarding and project mentoring to job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support Promise?

     

    Simplilearn extends 24/7 support through calls, chat, and email. Our dedicated team will provide you with on-demand assistance through our community forum. You will get a lifetime access to our community forum even after you complete the course with us.

  • How long does it take to get ITIL Foundation exam results?

     

    The results for the web-based exam will be announced immediately after completing the exam.

  • I have passed the ITIL Foundation examination. When and how do I receive my certificate?

    When you register for the exam, you will be creating a profile on www.peoplecert.com. The preliminary result for the paper-based exam will be sent through the email within 48 hours. You can log in to the Peoplecert portal 24 hours after getting the email for unlocking the AXELOS certificate.

  • I have an ITIL v2 Foundations certification. How do I update my certification to the current version?

     

    You can take up the ITIL v3 Foundation course and update your ITIL v2 Foundation certification to a v3 certification.

  • Till when can I purchase exam voucher from Simplilearn?

    You will be given the exam voucher along with the purchase of this course. You will have to book the ITIL examination within a year of purchasing the course. In case you haven’t done so and the exam voucher price has increased, you will be liable to pay the difference amount to Simplilearn. The exam prices will be decided by the certification body. If you fail to book the exam within a year, you will have to buy the exam voucher once again according to the actual price.

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    Contact Us

    +91 80494 13482

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    Our Chennai Correspondence / Mailing address

    Simplilearn Solutions Pvt Ltd, RMZ Milenia Business Park, Phase 2, Campus 4B, 6th Floor, Unit 602A, No 143, Dr. M.G.R Road, Kadanchavadi, Perungudi, Chennai - 600 096, Tamil Nadu, India, Call us at: 1800-102-9602

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    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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