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Course description

  • What are the objectives of the ITIL foundation course?

    Simplilearn’s ITIL Foundation course in Chennai will be your first step in the path to getting an ITIL certification. This course makes sure that you clear the ITIL Foundation exam in your first attempt and move to the expert level in a very short time. Our training gives importance to the concepts, key elements, and terminologies linked with the ITIL service lifecycle management, including the ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

  • What skills will you learn?

    From this ITIL Certification Training in Chennai, you will:

    • Understand how to apply lean principles and automate standard tasks to improve the efficiency of the ITSM processes
    • Be able to align the IT services as per the requirement of your organization
    • Learn how to apply the ITIL tools, techniques and concepts for improving the efficiency and effectiveness in business changes for optimizing the customer experience
    • Learn about the IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to the ITIL Foundation exam
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service operations,  service transition, service design, and Continual Service Improvement
    • Be able to save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes

  • Who should take this ITIL Foundation Certification course in Chennai?

    The ITIL Foundation Training in Chennai is primarily intended to help IT consultants, IT architects, IT audit or security managers, IT planners, and any individual who is eager to enhance the quality of the IT service management.

    The ITIL certification training in Chennai is necessary for professionals who are eager to learn the fundamentals of ITIL frameworks and their requirement in enhancing the quality of the IT service management. This certification is ideal for:

    • Application Management Team/Development Team
    • Database Administrators
    • IT Architects, Planners, and Consultants
    • Operations Managers
    • Process Owners/Practitioners
    • IT Managers/Support Teams
    • Quality Analysts
    • System Administrators/Analysts
    • Service Delivery Professionals
       

Course preview

  • ITIL® Foundation
    • Getting Started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation08:06
    • 1.1 - Introduction to Service Management 21:13
      • 1 Introduction to Service Management Lifecycle00:28
      • 2 Principles of IT Service Management00:14
      • 3 Objectives00:25
      • 4 IT Service Management-Best Practices01:10
      • 5 Public and Proprietary Practices01:18
      • 6 Knowledge Check
      • 7 Service Introduction01:21
      • 8 Service Management02:57
      • 9 Service Management Practice01:24
      • 10 Challenges in Service Management00:54
      • 11 Benefits of IT Service Management00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers00:58
      • 14 Internal and External Services01:19
      • 15 Process01:45
      • 16 Process Characteristics00:33
      • 17 Functions Related to Service Management02:13
      • 18 How Processes and Functions Operate00:46
      • 19 Roles in Service Management
      • 20 RACI Model01:05
      • 21 RACI Model (contd.)00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts00:46
      • 24 Knowledge Check
      • 25 Summary00:40
    • 1.2 - Service Management Lifecycle 03:42
      • 1 The Service Lifecycle00:13
      • 2 Objectives00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle01:08
      • 5 Relationship between Governance and ITSM01:13
      • 6 Summary00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy00:28
      • 2 Service Strategy00:21
      • 3 Objectives00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes00:45
      • 6 Types of Services01:59
      • 7 Service Strategy-Customers and Users00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts00:18
      • 2 Objectives00:15
      • 3 Service Utility and Warranty01:37
      • 4 Service Utility and Warranty (contd.)01:27
      • 5 Service Assets01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation00:34
      • 8 Value Creation (contd.)00:43
      • 9 Factors that Influence Customer Perception of Value00:19
      • 10 Customer Perception of Value00:40
      • 11 Business Outcomes01:22
      • 12 Business Outcomes (contd.)01:33
      • 13 Service Packages
      • 14 Service Packages (contd.)00:41
      • 15 Business Case and Its Uses00:52
      • 16 Business Case Structure00:29
      • 17 Risk01:11
      • 18 Service Management Technology and Automation00:44
      • 19 Automation Benefits00:46
      • 20 Service Management Tools01:15
      • 21 Summary00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes00:21
      • 2 Objectives00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services01:22
      • 5 PBA and UP00:35
      • 6 PBA and UP (contd.)01:36
      • 7 Service Portfolio Management-Introduction00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components02:12
      • 10 Service Portfolio Management-Process01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers00:52
      • 17 Business Relationship Manager Responsibilities00:35
      • 18 Summary00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You00:16
    • 3.1 - Introduction to Service Design 03:09
      • 1 Service Design00:29
      • 2 Introduction to Service Design00:13
      • 3 Objectives00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design00:51
      • 6 Roles in Service Design (contd.)00:31
      • 7 Summary00:46
    • 3.2 - Key Concepts in Service Design 04:18
      • 1 Key Concepts in Service Design00:17
      • 2 Lesson Objectives00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design02:03
      • 5 Service Design Package00:57
      • 6 Summary00:41
    • 3.3 - Service Design Processes 35:55
      • 1 Service Design Processes00:12
      • 2 Objectives00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure01:00
      • 6 Service Catalogue Management Three View Structure (contd.)00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities01:28
      • 10 Service Level Management-Key Terms00:42
      • 11 Relationship between Service Catalogues and Agreements01:57
      • 12 Service Level Management Designing SLA Structures00:31
      • 13 Service Level Management Designing SLA Structures (contd.)03:39
      • 14 Content of an SLA01:01
      • 15 Service Level Management-service Review00:34
      • 16 Service Improvement Program00:38
      • 17 Interfaces To Service Level Management00:40
      • 18 Service Level Management Vs. Business Relationship Management01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System01:50
      • 21 Supplier Management And Service Level Management01:00
      • 22 Supplier Categorisation01:52
      • 23 Role Of Supplier Manager00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms01:41
      • 30 Availability Management-Expanded Incident Lifecycle01:45
      • 31 Concepts Related To Expanded Incident Lifecycle01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms00:42
      • 34 IT Service Continuity Management-lifecycle Activities01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework00:39
      • 37 IT Security Policy01:22
      • 38 Information Security Management System01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance00:25
      • 41 Summary00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition00:31
      • 2 Service Transition00:10
      • 3 Objectives00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item00:48
      • 6 Configuration Management System01:44
      • 7 Summary00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes00:13
      • 2 Objectives00:38
      • 3 Introduction to Service Transition Processes01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management01:21
      • 6 Change Management-Overview
      • 7 Change Model00:57
      • 8 Types of Change01:00
      • 9 Key Terminologies01:11
      • 10 Change Proposal00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board00:58
      • 13 Change Manager-Responsibilities00:48
      • 14 7 R’s of Change Management00:58
      • 15 Change Metrics01:33
      • 16 Key Challenges in Change Management01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library00:43
      • 21 CMDB and DML00:55
      • 22 Secure Library and Secure Stores00:38
      • 23 SACM-Logical Model01:16
      • 24 Relationship between CMDB, CMS and SKMS01:39
      • 25 Introduction to Release and Deployment Management02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy01:42
      • 28 Types of Releases00:53
      • 29 Release and Deployment Approaches02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom01:41
      • 34 Summary00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation00:31
      • 2 Introduction to Service Operations00:10
      • 3 Objectives00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication00:34
      • 6 Types of Communication00:52
      • 7 Events01:04
      • 8 Alerts and Incidents01:10
      • 9 Problems and Workarounds01:08
      • 10 Known Error and Known Error Database01:03
      • 11 Priority00:41
      • 12 Summary00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes00:13
      • 2 Objectives00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities02:28
      • 5 Event Logging and Filtering01:16
      • 6 Manage Exceptional Events01:47
      • 7 Manage Informational and Warning Events01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes01:25
      • 15 Reactive Problem Management-Process Flow02:41
      • 16 Problem Management-Interface with Other Processes01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request00:43
      • 19 Access Management-Overview
      • 20 Summary00:47
    • 5.3 - Functions 09:50
      • 1 Functions00:12
      • 2 Objectives00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk01:14
      • 5 Centralised Service Desk00:48
      • 6 Virtual Service Desk01:02
      • 7 Follow The Sun Service Desk00:55
      • 8 Specialised Service Desk01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required00:41
      • 11 Service Desk Metrics01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development01:16
      • 15 IT Operations Management-Overview
      • 16 Summary00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement00:49
      • 2 Continual Service Improvement00:12
      • 3 Objectives00:20
      • 4 CSI-Overview
      • 5 Summary00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models00:12
      • 2 Objectives00:22
      • 3 CSI and Organisational Change00:44
      • 4 CSI Register
      • 5 Service Measurement00:38
      • 6 CSI Monitor and Measure00:52
      • 7 Types of Metrics01:56
      • 8 CSI-Measurement and Metrics00:27
      • 9 CSF and KPI-Examples00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview00:53
      • 12 Seven-Step Improvement Process-Scope00:47
      • 13 Seven-Step DIKW Model01:31
      • 14 CSI Model
      • 15 Summary00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words05:16
    • Tips and Tricks 30:28
      • Introduction03:07
      • Service Management As Practice04:08
      • Service Strategy03:44
      • Service Design04:07
      • Service Transition03:48
      • Service Operation03:52
      • Continual Service Improvement01:53
      • Service Desk01:01
      • Tricky Questions01:27
      • Time Management01:45
      • Other Roles01:36
  • Free Course
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Exam & certification FREE PRACTICE TEST

  • How will I become ITIL Foundation certified in chennai?

    Follow the steps given below to obtain the ITIL® Foundation certification that is accredited by AXELOS:
    1. After completing the course, take up the ITIL Foundation exam.
    2. In the ITIL exam that takes place for a duration of 60 minutes, obtain a score of 65% [i.e. 26 out of 40 questions]
    3. Earn two ITIL credits after successfully completing the ITIL Foundation exam

  • What is ITIL Foundation certification?

    The ITIL Foundation Certification is an entry-level certification that will give you a general awareness of the concepts, key elements, and terminologies used in the ITIL service lifecycle. It includes the links between lifecycle stages, the processes used and their contribution to service management practices.

  • What are the prerequisites for ITIL Foundation certification in Chennai?

    This ITIL Foundation Certification in Chennai has no defined eligibility criteria. ITIL Foundation certification itself serves as a prerequisite for other levels of ITIL certifications.

  • Why should I get an ITIL Certification?

    ITIL gives a robust framework to deliver, plan, identify, and support IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, develop customer relationships, establish cost-effective systems, and support business change.

  • How do I unlock my certificate?

    To unlock the certificate, you will have to complete 1 simulation test with a minimum score of 60%. You will also have to attend one complete batch or complete at least 85% of the course.

  • When is the next ITIL V3 Foundation exam?

    The exams are not conducted on specific dates. You can choose any convenient date for taking up the exam.

  • How long does it take to receive the ITIL V3 Foundation exam results?

    You will receive the ITIL V3 exam results within 15 days from the exam date.

  • How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

    There are totally 40 questions in the ITIL Foundation Exam. The exam duration will be 60 minutes. To procure the ITIL V3 Foundation Certification you must score at least 65% (26 questions).

  • How do I download the ITIL V3 Foundation exam application?

    You will get assistance regarding the exam application by Simplilearn.

  • When do I need to register for the ITIL Foundation Exam?

    Whenever you are ready to take up the ITIL exam, you can contact Simplilearn and get the exam voucher code. Within 6 months of issuance of the exam voucher code, you will have to complete the examination.

  • What are the differences between ITIL® Foundation, ITIL® v3 Foundation and ITIL® v3 Foundation 2011?

    Amongst all the other ITIL certifications, ITIL Foundation certification is the entry-level certification. “v3” stands for “version 3” and ITIL v3 Foundation is the penultimate edition. ITIL v3 Foundation 2011 is the latest version of the exam.

  • Until when can I purchase exam voucher from Simplilearn?

    The cost of the exam voucher will be a part of your course fee. You must book the exam within 6 months of purchasing the course.

  • How frequently does exam fee change?

    The fee for the exam is governed by the certification body and is constantly changing. The changes in the exam fee will be intimated during the end of the calendar year. In case you haven’t booked for the exam and the prices have increased in the meantime, then you will be liable to pay the difference amount to Simplilearn.

  • What is the validity of my exam voucher?

    Although 6 months is the validity period of the exam vouchers from the date of issuance, it can be revised as per the certification body. You must buy the exam voucher once again if you fail to book for the exam within 6 months of purchasing the voucher.

  • How will I take the exam?

    Indian customers can enroll themselves for the paper-based exam and customers outside of India can enroll for the web-based exam. Booking for the exam has to be made before the expiration of their course validity. 

  • I would like to book paper-based exam in India, what is the process?

    You can contact Simplilearn for booking for the paper-based exam and walk into one of the centers given below to attend the exam.

    City Days Timings
    Bangalore Weekdays 08:00 AM - 08:00 PM
    Saturday & Sunday  
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Can I ask for refund of exam voucher cost once its issued to me?

    No. The exam voucher cost cannot be refunded to the candidates after it is issued. Simplilearn obtains the exam voucher from the third party and does not own the voucher policies and cost.
     

    Course advisor

    Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

    Reviews

    Tonmoy Kumar Ojah
    Tonmoy Kumar Ojah APPL - A Tata Enterprise, Chennai

    The course content is of very high quality. The support team is very supportive and good.

    Selvaraj Jeyachandran
    Selvaraj Jeyachandran Technical Project Officer, Chennai

    The course contents are in depth and explained in a fairly simple language, it was easy to understand. I liked the online content which is accessible way before the training days. It helped me to prepare for the exam from my own place.

    Read more Read less
    Rajesh Krish
    Rajesh Krish Chennai

    Very effective and informative session and the trainer made it really interesting for us to understand.

    Mugilan M
    Mugilan M Chennai

    Course content was appropriate and provided real time examples and made the course interactive. Pace and clarity was very good.

    Indhumathi Pandian
    Indhumathi Pandian Chennai

    The Training was very helpful to understand the basic concepts in simple and easy manner.

    V C Jaysundar
    V C Jaysundar Chennai

    Very Informative and used full for day to day activities where process and involved

    Deepak
    Deepak Chennai

    It was very good and the trainer was providing real world examples to explain the concepts so where we able to understand the concepts very easily. Thanks simplilearn.

    Read more Read less
    Mahalingam
    Mahalingam Chennai

    The training was good and completely to some extent

    C Vignesh
    C Vignesh Chennai

    Excellent course material and faculty skill level helped me to write ITIL® 2011 foundation exam with full confidence

    Viswa Prasad Karunakaram
    Viswa Prasad Karunakaram Chennai

    Simplilearn ITIL Foundation course is very easy to understand with precise information. I've taken 2 days classroom course and cleared the exam with 82%. Thanks to Simplilearn.

    Read more Read less
    Ramadurai
    Ramadurai Chennai

    Training was good & met my objective for understanding the principles of ITIL. Hope this will enhance my valuation.

    Krishanamoorthy K K
    Krishanamoorthy K K Chennai

    Very good and interactive sessions with real time examples; appreciate the knowledge and experience of the faculty.

    K Ganapathy Raman
    K Ganapathy Raman Chennai

    Good training; instructor has given more information apart from the book knowledge.

    Ayisha Begum
    Ayisha Begum Chennai

    Very informative training. Thank you Simplilearn.

    Balakrishna Muthusamy
    Balakrishna Muthusamy Chennai

    The trainer was informative and experienced; explained the concept with analogies.

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    FAQs

    • Who are the trainers for the live classroom training?

      Simplilearn’s highly qualified trainers have a training and working experience of more than 15 years in the IT domain and are all ITIL-certified.

    • Is the exam fee included in the course fee?

       

      Yes. The course price covers the exam fee.

    • How do I register for the ITIL v3 Foundation exam session on Simplilearn?

      After going through the course material, you can connect with the Simplilearn support or send an email to exam@simplilearn.com. Our team will guide you in the registration process for the exam.

    • Will my ITIL v3 Foundation certificate expire?

      Your ITIL v3 Foundation certificate will not expire. However, several versions of ITIL Foundation is available and v3 2011 is the latest version. You will have to get certified again when a new version of the course will be launched.

    • What certification will I receive after completing the training?

       

      Once you successfully complete the training, you will receive 19 PDUs for self-paced learning and 22 PDUs for instructor-led training by Simplilearn along with the course completion certificate. After successfully clearing the exam, the exam body will award you the ITIL Foundation certification.

    • How does the online classroom training work?

      The ITIL online classroom training is carried out through live streaming. The classes are conducted by an ITIL-certified trainer having work and training experience of more than 15 years. The classes are attended by a global audience to enrich your learning experience.

    • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

       

      Simplilearn conducts live online classes. The classes have interactive sessions which allow the candidates to take part in the discussions and ask questions during class time. For future reference, we will provide recordings of every session that you attend.

    • What tools do I need to attend the training sessions?

      The tools required to attend training are:

      • Mac: OSX 10.6 or higher
      • Windows: Windows XP SP3 or higher
      • Internet speed: Preferably 512 Kbps or higher
      • Speakers, headset, and microphone: You will require a microphone to talk to others and speakers or headphones to hear instruction clearly. You may even make use of the headset with a built-in microphone or separate speakers and a microphone.

    • What do I get with the training?

       

      This training enables you with access to our practice simulation tests, e-learning content, and tips and tricks videos that help you face the most difficult exam questions. Along with this, an online participant handbook that cross-references the e-learning will be provided to reinforce your learning.

    • How does Simplilearn ensure that the training and course material delivered are effective?

       

      Simplilearn has designed this ITIL Foundation course with a 100% guarantee to help you to pass in the ITIL exam in your first attempt. Our practical learning method will develop the confidence in you to not just pass the exam but retain the knowledge for long.

    • Can I cancel my enrollment? Will I get a refund?

      Yes. Candidates can withdraw their enrollment if necessary. After deducting the administration fee, we will refund your course price. Please read our Refund Policy to learn more.

    • I’d like to learn more about this training program. Who should I contact?

       

      You can get in touch with Simplilearn by selecting the Live Chat link or by using the Contact us form on the right side of any page on our website. You can also get more details from our customer service representatives.

    • Who are the instructors and how are they selected?

      Simplilearn’s highly-qualified trainers have a training and working experience of more than 15 years in the IT domain and are all ITIL-certified. Each one goes through a meticulous selection process including technical evaluation, profile screening, and a training demo before getting certified to train for us. We also make sure that the mentors with a high alumni rating only continue with the training.

    • What is Global Teaching Assistance?

       

      We have a dedicated team of subject matter experts as our mentors who train you to get certified in your first try. They proactively engage the students to make sure that the course path is followed. Our teaching faculty will enrich your learning experience from the class onboarding and project mentoring to job assistance. Teaching Assistance is available during business hours.

    • What is covered under the 24/7 Support Promise?

       

      Simplilearn extends 24/7 support through calls, chat, and email. Our dedicated team will provide you with on-demand assistance through our community forum. You will get a lifetime access to our community forum even after you complete the course with us.

    • How long does it take to get ITIL Foundation exam results?

       

      The results for the web-based exam will be announced immediately after completing the exam.

    • I have passed the ITIL Foundation examination. When and how do I receive my certificate?

      When you register for the exam, you will be creating a profile on www.peoplecert.com. The preliminary result for the paper-based exam will be sent through the email within 48 hours. You can log in to the Peoplecert portal 24 hours after getting the email for unlocking the AXELOS certificate.

    • I have an ITIL v2 Foundations certification. How do I update my certification to the current version?

       

      You can take up the ITIL v3 Foundation course and update your ITIL v2 Foundation certification to a v3 certification.

    • Till when can I purchase exam voucher from Simplilearn?

      You will be given the exam voucher along with the purchase of this course. You will have to book the ITIL examination within a year of purchasing the course. In case you haven’t done so and the exam voucher price has increased, you will be liable to pay the difference amount to Simplilearn. The exam prices will be decided by the certification body. If you fail to book the exam within a year, you will have to buy the exam voucher once again according to the actual price.

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    Contact Us

    +91 80494 13482

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    Our Chennai Correspondence / Mailing address

    Simplilearn Solutions Pvt Ltd, RMZ Milenia Business Park, Phase 2, Campus 4B, 6th Floor, Unit 602A, No 143, Dr. M.G.R Road, Kadanchavadi, Perungudi, Chennai - 600 096, Tamil Nadu, India, Call us at: 1800-102-9602

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    • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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