ITIL® 4 Foundation Certification Training in Colombo, Sri Lanka

27,115 Learners

Accredited By

Axelos-ITIL

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Accredited By

Axelos-ITIL

ITIL Certification Course Overview

For individuals who want a deeper understanding of the ITIL frameworks and help to improve the overall quality of IT service management in their firm, the ITIL certification in Colombo is essential. Those who acquire an ITIL certification may earn up to 40% more than other professionals who do not hold an ITIL certificate in Colombo.

Exam Pass Guarantee
Our training course comes with a 100% exam pass guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If not, we will offer voucher for second attempt at no extra cost.
100% Money Back Guarantee
100% money-back guarantee*

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

ITIL Training Key Features

  • Earn maximum of 22 PDUs with instructor-led sessions
  • Access to official content from PeopleCert
  • Course fee includes examination fee
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Skills Covered

  • ITIL key concepts
  • ITIL process models
  • Customer experience improvements
  • 15 ITIL best practices
  • ITIL central principles
  • Service level management
  • ITSM efficiency
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Begin your journey to success

Get lifetime access to self-paced e-learning content

Benefits

For individuals who want a deeper understanding of the ITIL frameworks and help to improve the overall quality of IT service management in their firm, the ITIL certification in Colombo is essential. Those who acquire an ITIL certification may earn up to 40% more than other professionals who do not hold an ITIL certificate in Colombo.

  • Designation
  • Annual Salary
  • Hiring Companies
  • Annual Salary
    $94KMin
    $124KAverage
    $159KMax
    Source: Glassdoor
    Hiring Companies
    Adobe hiring for Solution Architect professionals in Colombo
    Amazon hiring for Solution Architect professionals in Colombo
    Barclays hiring for Solution Architect professionals in Colombo
    Accenture hiring for Solution Architect professionals in Colombo
    Cisco hiring for Solution Architect professionals in Colombo
    Source: Indeed
  • Annual Salary
    $98KMin
    $109KAverage
    $144KMax
    Source: Glassdoor
    Hiring Companies
    Accenture hiring for ITSM Manager professionals in Colombo
    IBM hiring for ITSM Manager professionals in Colombo
    Capgemini hiring for ITSM Manager professionals in Colombo
    Source: Indeed
  • Annual Salary
    $60KMin
    $84KAverage
    $118KMax
    Source: Glassdoor
    Hiring Companies
    IBM hiring for System Administrator professionals in Colombo
    Google hiring for System Administrator professionals in Colombo
    Oracle hiring for System Administrator professionals in Colombo
    Source: Indeed
  • Annual Salary
    $45KMin
    $58KAverage
    $110KMax
    Source: Glassdoor
    Hiring Companies
    Oracle hiring for Service Delivery Manager professionals in Colombo
    Capgemini hiring for Service Delivery Manager professionals in Colombo
    Accenture hiring for Service Delivery Manager professionals in Colombo
    Source: Indeed

Training Options

Self Paced Learning

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 simulation test papers for self-assessment
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support

17% Off$499$599

online Bootcamp

  • Everything in Self-Paced Learning, plus
  • Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.
  • Live, online classroom training by top instructors and practitioners
  • Batch starting in Colombo from:
22nd Jun, Weekend Class
6th Jul, Weekend Class
View All Schedules

13% Off$699$799

Corporate Training

Upskill or reskill your teams

  • Flexible pricing & billing options
  • Private cohorts available
  • Training progress dashboards
  • Skills assessment & benchmarking
  • Platform integration capabilities
  • Dedicated customer success manager

ITIL Training Course Curriculum

Eligibility

Various IT executives, IT architects, operational managers, audit managers, planners and consultants, database administrators, ITSM coaches, professional shipping services, and the development team are excellent candidates for the ITIL certification training course in Colombo. The ITIL V4 Foundation Certification is available to be acquired by experienced IT professionals and those that are fresh in their IT careers.
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Pre-requisites

Learners need to possess an undergraduate degree or a high school diploma.
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Course Content

  • ITIL® 4 Foundation

    Preview
    • Lesson 01 - Course Introduction

      08:02Preview
      • 1.01 Course Introduction
        08:02
    • Lesson 02 - Key Concepts of Service Management

      18:01Preview
      • 2.01 Key Concepts of Service Management
        00:31
      • 2.02 Service Management
        01:39
      • 2.03 Stakeholders of Service Management
        01:25
      • 2.04 Service Consumer Roles
        02:22
      • 2.05 Products and Services
        00:44
      • 2.06 Service Offerings
        01:56
      • 2.07 Service Relationships
        02:31
      • 2.08 Value Outcomes, Costs, and Risks Service Relationships
        02:17
      • 2.09 Risks
        01:38
      • 2.10 Utility and Warranty
        01:51
      • 2.11 Key Takeaways
        01:07
      • Knowledge Check
    • Lesson 03 - Four Dimensions of Service Management

      22:27Preview
      • 3.01 Four Dimensions of Service Management
        00:31
      • 3.02 Dimensions of Service Management
        01:21
      • 3.03 Organizations and People
        02:33
      • 3.04 Information and Technology
        03:10
      • 3.05 Information and Technology Regulations
        00:47
      • 3.06 Selecting the Right Technology
        01:19
      • 3.07 Factors Influencing Technology
        01:07
      • 3.08 Cloud Computing
        01:20
      • 3.09 Partners and Suppliers
        01:40
      • 3.10 Organization Strategy
        02:12
      • 3.11 Value Streams and Processes
        02:12
      • 3.12 Processes
        01:04
      • 3.13 Factors Affecting Service Providers
        02:29
      • 3.14 Key Takeaways
        00:42
      • Knowledge Check
    • Lesson 04 - The ITIL Service Value System

      30:08Preview
      • 4.01 The ITIL Service Value System
        00:31
      • 4.02 Service Value System
        01:53
      • 4.03 Components of SVS
        00:59
      • 4.04 Organizational Silos
        02:27
      • 4.05 ITIL Guiding Principles
        01:26
      • 4.06 Focus on Value
        01:58
      • 4.07 Applying the Principle - Focus on Value
        01:14
      • 4.08 Start Where You Are
        01:55
      • 4.09 Applying the Principle - Start Where You Area
        01:23
      • 4.10 Progress Iteratively with Feedback
        01:48
      • 4.11 Applying the Principle - Progress Iteratively with Feedback
        00:59
      • 4.12 Collaborate and Promote Visibility
        02:00
      • 4.13 Applying the Principle - Collaborate and Promote Visibility
        01:02
      • 4.14 Think and Work Holistically
        00:29
      • 4.15 Applying the Principle - Think and Work Holistically
        01:17
      • 4.16 Keep It Simple and Practical
        00:46
      • 4.17 Applying the Principle - Keep It Simple and Practical
        01:08
      • 4.18 Optimize and Automate
        01:49
      • 4.19 Applying the Principle - Optimize and Automate
        01:41
      • 4.20 Principle Interaction
        02:48
      • 4.21 Key Takeaways
        00:35
      • knowledge Check
    • Lesson 05 - The Service Value Chain

      12:39Preview
      • 5.01 The Service Value Chain
        00:35
      • 5.02 The Service Value Chain Overview
        01:07
      • 5.03 Plan Activity
        01:15
      • 5.04 Improve Activity
        01:09
      • 5.05 Engage Activity
        02:02
      • 5.06 Design and Transition Activity
        01:14
      • 5.07 Obtain or Build Activity
        01:23
      • 5.08 Deliver and Support Activity
        01:22
      • 5.09 Service Value Streams
        01:11
      • 5.10 Key Takeaways
        01:21
      • Knowledge Check
    • Lesson 06 - ITIL Management Practices

      52:03Preview
      • 6.01 ITIL Management Practices
        00:42
      • 6.02 Continual Improvement
        02:55
      • 6.03 Information Security Management
        02:50
      • 6.04 Relationship Management
        02:29
      • 6.05 Supplier Management
        04:15
      • 6.06 Supplier Management Activities
        02:16
      • 6.07 Change Enablement
        03:08
      • 6.08 Incident Management
        02:23
      • 6.09 IT Asset Management
        03:22
      • 6.10 IT Asset Management Activities
        02:16
      • 6.11 Monitoring and Event Management
        02:24
      • 6.12 Problem Management
        03:52
      • 6.13 Release Management
        02:28
      • 6.14 Service Configuration Management
        02:30
      • 6.15 Service Desk
        03:33
      • 6.16 Service Level Management
        03:21
      • 6.17 Service Request Management
        03:11
      • 6.18 Deployment Management
        02:32
      • 6.19 ITIL Terms
        00:53
      • 6.20 Key Takeaways
        00:43
      • Knowledge Check

ITIL Course Advisor

  • Bipin Deshmukh

    Bipin Deshmukh

    Training Consultant

    Has over 35 years of experience in the Information Technology industry involving the full Life-cycle software development, Project/ program Management, Process Management, Quality Management, Test life-cycle in Mid-Size multi-national companies.

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ITIL 4 Foundation Exam & Certification

ITIL® 4 Foundation Certification Training in Colombo, Sri Lanka
  • What is the ITIL 4 Foundation Certification?

    ITIL certification in Colombo is the most recognized entry-level entry certification available for IT professionals. The most recent ITIL V4 certification training for ITIL certification in the Colombo framework is designed to expose students to the modern services that support IT, including the main concepts and accepted languages commonly used in the life cycle.

  • What is the format of the ITIL Exam?

    To receive ITIL training in Colombo, you must:

    1. Complete certification training
    2. Take the exam for ITIL Certification in Colombo
    3. Score at least 65% on the exam (26 correct answers from 40 questions) in 60 minutes

  • Do you provide any practice tests?

    To help you in preparing for the actual certification exam, we also add our ITIL certification in Colombo as part of the entire tuition. You can use these free ITIL Questions for the exam to get a better understanding of the kind of examinations that will be administered as part of the ITIL training in Colombo.

  • How do I schedule/book my exam?

    For further details on the booking process, please see the link provided https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • How long will it take to receive my ITIL certification in Colombo exam result?

    After successfully passing the ITIL V4 certification exam, you will then receive your ITIL 4 Foundation results within 10-15 days.

  • Once I have booked the ITIL certification in Colombo exam, can I get a refund?

    Once you have booked your ITIL V4 certification exam and received your voucher, you will not be able to cancel your registration.

ITIL Certification Training Reviews

  • Anup Nair

    Anup Nair

    Compliance Manager, Bangalore

    Simplilearn's ITIL certification has helped me advance in my career, transitioning from Team Lead to Assistant Manager with a 35% salary increase. It's among the best solutions for online learning, particularly for those aiming for an ITIL certification or ITIL Foundation.

  • Parth Purohit

    Parth Purohit

    Change Management Partner, Pune

    I began my career with Infosys in March 2013 and quickly realized my strengths in stakeholder management and ITIL-based project handling. Despite working in this field since 2016, I only pursued ITIL certification in 2019. This decision clarified my doubts and led to a new job with a significant salary hike.

  • Sundaresan Sethuraman

    Sundaresan Sethuraman

    Senior Manager - Digital Program, Chennai

    The ITIL foundation course is systematic and easy to follow, ideal for beginners looking to pursue an ITIL certification or ITIL Foundation. The trainer follows a step-by-step approach, making it easier to grasp concepts.

  • Samhita Sarkar

    Samhita Sarkar

    Project Manager, Kolkata

    The ITIL foundation course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.

  • Kaustubh Yelve

    Kaustubh Yelve

    Global Account Management, Mumbai

    The training sessions were extremely comprehensive and well planned. The course content was focused on industry standards. Mock tests helped us to assess our knowledge and played a crucial role in making us exam ready. Thank you, Simplilearn!

  • Rajen Ghosh

    Rajen Ghosh

    Lucknow

    I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!

  • Efren Jr Bernardino

    Efren Jr Bernardino

    Quezon City

    ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.

  • Sameer Marathe

    Sameer Marathe

    Project Manager, Pune

    The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!

  • Vikas D Pandey

    Vikas D Pandey

    Mumbai

    Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.

  • Sk Shabbir

    Sk Shabbir

    Kolkata

    Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

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Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Certification Course FAQs

  • What is the salary of an IT service Engineer in Colombo?

    The average basic salary for an IT service Engineer in Colombo is RS 1,497,600/year. Candidates with ITIL foundation training in Colombo are highly preferred by the companies for the jobs.

  • What are the major companies hiring for an IT service Engineer in Colombo?

    Companies hiring for an IT service Engineer in Colombo are QSSOT technology,  Skilora, ASSPL, Autoprint, AES Technologies Pvt ltd, G2techsoft, Cloud Assert, Future and Careers, Circor, Accurate HR, Suraj Technologies, Caliber Interconnect Solutions, Nplus Technology, Integra Global Solutions, Ezon Energy Solutions, Clancor Technovates, and Spectrum Embedded Solution. These companies need candidates with ITIL foundation training in Colombo.

  • What are the major industries in Colombo?

    Industries available in Colombo are leather goods, glass, chemicals, cement, textiles, jewellery and furniture. Ceylinco Corporation, John Keells Holdings, Aitken Spence, Stassen group of companies, Akbar Brothers, Cargills and Hemas Holdings are the major Sri Lankan corporation head offices. These companies and industries want the candidate to have ITIL foundation training in Colombo.

  • How to become an IT service Engineer in Colombo?

    To become an IT service Engineer in Colombo, the person has to do an ITIL  foundation training in Colombo.

  • How to Find IT Service and Architecture courses in Colombo?

    ITIL Lifecycle Expert program, ITIL capability Expert program, ITIL Managing Professional, ITIL 4 Foundation are the courses offered by Simplilearn.

  • You offer an exam money back guarantee for ITIL training. How does it work?

    Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
     
    To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.
     

    Attempt Time Frame Result Money back
    First Within 45 days of course completion Did Not Pass Refund full course price (including exam fees)

    Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
     

    Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

    The guarantee becomes void if:

    • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
    • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
    • Participants do not complete the e-learning content. The full online study is required to learn the course materials
    • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt 
    • Participants fail to book their exam within 6 months from the date of enrollment 
    • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
    • Participants do not submit the required documents to Simplilearn
    • Participants failed to request a refund within 15 days of receiving their results 

ITIL® 4 Foundation Certification Training in Colombo, Sri Lanka

Colombo is the commercial capital of Srilanka. It is a metropolitan area with a population of around 5.6 million.

Colombo has a GDP of $122 billion. Their per capita income is $25,117.  Colombo’s geographical features are a mix of land and water. It has Beira lake, many canals have to encroach in the main city. Colombo remains hosting regattas, theatrical events and tourist attractions on its shores.

Colombo terms tropical monsoon climate inherited with tropical rainforest climate in the sequence of Koppen climate classification. The average high temperature is noted as 31 °C and low temperature as 22 °C. Moreover, the rainfall averages 2,500 millimetres in a year.

Colombo has more attractions: Galle faces green, Gangaramaya temple, Viharamahadevi Park, national museum of Colombo, the town hall, buddha statue, independence memorial hall square, Pettah floating market and old dutch hospital.

Things to do in Colombo:
 
1. Golf at the Royal Colombo Golf club.
2. Visit the national museum.
3. Thrilling rides at the world water park.
4. Scenic tour of Colombo in Airplane
5. Open deck sightseeing.

  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.