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Course description

  • What are the ITIL course objectives?

    Simplilearn’s ITIL Certification Training will be the beginning of your journey in getting the ITIL certification. This course will help you clear the ITIL Foundation exam in your first attempt and become an ITIL expert in a short duration of time. The course mainly focuses on the terminologies, key elements, and concepts that are associated with ITIL service lifecycle management, including ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

  • What skills will you learn in this ITIL Course in Delhi?

    From this ITIL Foundation course in Delhi, you will:

    • Understand how to apply lean principles and automate standard tasks to improve the efficiency of ITSM processes
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service operations, service transition,  service design, and Continual Service Improvement
    • Learn to align IT services with the needs of your organization
    • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to the ITIL Foundation exam
    • Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes
    • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience

  • Who should take this ITIL Foundation Certification course in Delhi?

    ITIL Certification Training in Delhi is mainly designed to benefit IT audit or security managers, IT planners, IT consultants, IT architects, and anyone focused on enhancing the quality of IT service management. 


    ITIL Certification in Delhi will benefit professionals who want to learn the fundamentals of ITIL frameworks and learn how to use them to enhance the quality of IT service management.   

    This certification is best-suited for:

    • Service Delivery Professionals
    • Process Owners/Practitioners
    • System Administrators/Analysts
    • IT Architects, Planners, and Consultants
    • Database Administrators
    • Application Management Team/Development Team
    • IT Managers/Support Teams
    • Operations Managers
    • Quality Analysts
       

Course preview

  • ITIL® Foundation
    • Getting Started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to Service Management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check
      • 25 Summary 00:40
    • 1.2 - Service Management Lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 3.1 - Introduction to Service Design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key Concepts in Service Design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service Design Processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition 00:31
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request 00:43
      • 19 Access Management-Overview
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You 00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
  • Free Course
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Exam & certification FREE PRACTICE TEST

  • How can I get the ITIL Foundation Certification in Delhi?

    Get the ITIL® Foundation certification in Delhi that is accredited by AXELOS with these simple steps:  

    1. Complete the ITIL Foundation training and take up the ITIL Foundation exam
    2. In the exam duration of 60 minutes, get a score of 65% on the exam [i.e., 26 out of 40 questions]
    3. Earn two ITIL credits after successfully completing the ITIL Foundation exam

  • What is ITIL Foundation certification?

    The ITIL Foundation Certification will give you a general awareness of the ITIL service lifecycle terminologies, concepts, and key elements. Which includes the links between lifecycle stages, the processes used, and their contribution to service management practices.

  • What are the prerequisites for ITIL Foundation certification in Delhi?

    This ITIL Foundation Certification itself will be a prerequisite for other levels of ITIL certifications and does not have any defined eligibility criteria.

  • Why get an ITIL Certification?

    This ITIL certification will provide a robust framework for delivering, planning, identifying and supporting IT services that can be adapted and applied to all business and organizational environments. It aids in managing business risk and service disruption failure, establishing cost-effective systems, developing customer relationships, and supporting business change.

  • How do I unlock my Simplilearn certificate?

    To unlock your Simplilearn Certificate, you should complete one simulation test with a minimum score of 60%. You should also complete 85% of the course or attend 1 entire batch.

  • When is the next ITIL V3 Foundation exam?

    The ITIL Foundation exam is not conducted on specific dates. You can opt for the date that is convenient for you.

  • How long does it take to receive the ITIL V3 Foundation exam results?

    Within 15 days of attending the exam, your results will be announced.

  • How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

    The ITIL Foundation exam contains a total of 40 questions. The time limit given for the exam is 60 minutes. In this duration, you must answer at least 26 questions or get a minimum score of 65% to obtain the ITIL V3 Foundation Certification.

  • How do I download the ITIL V3 Foundation exam application?

    You will get assistance regarding the exam application by Simplilearn.

  • When do I need to register for the ITIL Foundation Exam?

    You can reach out to Simplilearn when you are prepared for the ITIL examination, and Simplilearn will provide you with the exam voucher code. You can then get the ITIL certification exam scheduled as per your convenience. Within 6 months of receiving the exam voucher code, you must complete your exam.

  • What are the differences between ITIL® Foundation, ITIL® v3 Foundation and ITIL® v3 Foundation 2011?

    Amongst all the other ITIL Certifications, ITIL Foundation certification is an entry-level certification. ITIL v3 Foundation is the penultimate edition, and the latest version of the exam is  ITIL v3 Foundation 2011. Here, “v3” stands for “version 3”.

  • Until when can I purchase exam voucher from Simplilearn?

    The price of the exam voucher will be included with your course. You must, however, book the exam within 6 months of purchasing the course.

  • How frequently does exam fee change?

    The exam prices are managed by the certification body and are subject to constant changes. You will be notified regarding the changes in the exam price during the end of the calendar year. If you had not booked the exam, and eventually the prices have increased, you will be liable to pay the difference amount to Simplilearn.

  • What is the validity of my exam voucher?

    Although 6 months is the validity period for the exam vouchers from the date of issuance, it can be revised as per the certification body. If booking for the exam was not made within those 6 months after purchasing the voucher, then you must buy it again with the actual price.

  • How will I take the exam?

    Candidates from India can enroll only for the paper-based exam and candidates outside India can enroll for the web-based exam vouchers. Candidates must register for the exam within the validity period of their course.

  • I would like to book paper-based exam in India, what is the process?

    To book a paper-based exam, you can contact Simplilearn and attend the exam by registering at one of the centers mentioned below.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Can I ask for refund of exam voucher cost once its issued to me?

    No. You cannot get a refund of the exam voucher after it is issued. Simplilearn does not own the voucher policies and cost as it procures it from the third party.

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Reviews

Prashant Gaurav
Prashant Gaurav Sr. Project Consultant at Ernst & Young, Delhi

I highly recommend Simplilearn to all professionals. The course content is very explicit with high-end trainers and very good support team. Simplilearn customer support has been very helpful. I had encountered some personal issues due to which I was unable to complete the course at the scheduled time but their customer support helped me by extending the course duration to help me. Excellent service. I highly recommend Simplilearn.

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Deven Sharma
Deven Sharma Delhi

Content presentations and discussions were good enough knowledge and supported with approved examples helped a lot in understanding.

Deepak Bablani
Deepak Bablani Delhi

Excellent, the trainer had very clear concept understanding - subject on topics.

Soumaya Bhattacharya
Soumaya Bhattacharya Delhi

Very good training; met my expectations.

Nakul Sood
Nakul Sood Delhi

Effective training, nicely presented, faculty was able to explain the queries very well.

Pawan Kharbanda
Pawan Kharbanda Delhi

Nice training material provided by Simplilearn.

Ankur Goyal
Ankur Goyal Delhi

The training is good for learning in a structured way.

Srikanth Varadhan
Srikanth Varadhan Delhi

It is a very good eye opener for understanding the concept of service delivery.

Achal Kapoor
Achal Kapoor Delhi

Good course!

Vishnu Rai
Vishnu Rai Delhi

Very cooperative and learned trainer; he explained all the concepts very clearly and the last day mock test run through was exceptional.

Rohit Prabhat
Rohit Prabhat Delhi

Training which is Given by Mr. Deepak Rom(Trainer) is excellent.

Vishwadeep Bhardwaj
Vishwadeep Bhardwaj Delhi

Informative, Valuable with the right Concepts.

LOKESH CHITRA
LOKESH CHITRA Delhi

Training provided by faculty was good enough to understand ITIL Foundation.

Vineet Jakhar
Vineet Jakhar Delhi

Overall very effective training delivered in what seemed to be a vast subject. Hats off to the trainer (Deepak Rona) in providing good examples and maintaining pace of the programme enabling good understanding to the participants.

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Sanjeev Kumar
Sanjeev Kumar Delhi

It was a very good learning experience. The faculty and knowledge provided in this training will help me a lot in future. Thanks to all.

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FAQs

  • Who are the trainers for the live classroom training?

    Simplilearn has highly qualified ITIL-certified trainers with 15+ years of training and working experience in the IT domain.

  • Is the exam fee included in the course fee?

    Yes. The fees for the exam will be included in the course fee.

  • How do I register for the ITIL v3 Foundation exam session on Simplilearn?

    On successful completion of the ITIL course, candidates can send an email to exam@simplilearn.com or contact Simplilearn support. Simplilearn’s team will guide the candidates with the exam registration process.

  • Will my ITIL v3 Foundation certificate expire?

    No. Your ITIL v3 Foundation certificate will not expire. Amongst the various ITIL Foundation versions available, v3 2011 is the latest version. When a new version of the course is released, candidates will be required to get recertified.

  • What certification will I receive after completing the training?

    When you successfully complete the ITIL course in Delhi, 22 PDUs for instructor-led training and 19 PDUs for self-paced learning will be given by Simplilearn along with the course completion certificate. After clearing the ITIL exam, the certification body will provide the candidates with the ITIL Foundation Certification.

  • How does the online classroom training work?

    Online classroom training for the ITIL Course is carried out through live streaming. An ITIL-certified instructor with 15+ years of training and working experience conducts the classes. The class is attended by a global audience to enrich your learning experience.

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

    All of the classes are conducted live online. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.

  • What tools do I need to attend the training sessions?

    To attend the ITIL Foundation Training in Delhi, you will need the following tools: 

    • Internet speed: Preferably 512 Kbps or higher
    • Speakers, headset, and microphone: You will require speakers or headphones to listen to the instructions clearly and a microphone to talk to others. You may even make use of the headset with a built-in microphone or separate speakers and a microphone.
    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
       

  • What do I get with the training?

    This training will give you access to our practice simulation tests, tips and tricks videos, and e-learning content that will help you face some of the most difficult exam questions. Along with this, an online participant handbook that cross-references the e-learning will be provided to reinforce your learning.

  • How does Simplilearn ensure that the training and course material delivered are effective?

    This ITIL Foundation course is designed with a 100% to help you clear the exam in your first attempt. Our practical learning technique will develop the confidence in you not just to pass the exam but retain the knowledge for long.

  • Can I cancel my enrollment? Will I get a refund?

    Yes. Candidates can revoke their enrollment if necessary. After deducting the administration fee, we will provide a refund of your course price. Please read our Refund Policy to learn more.

  • I’d like to learn more about this training program. Who should I contact?

    You can get in touch with Simplilearn by selecting the Live Chat link or by using the Contact us form on the right side of any page on our website. You can also get more details from our customer service representatives.

  • Who are the instructors and how are they selected?

    Simplilearn’s highly qualified ITIL-certified instructors have 15+ years of working and training experience in the IT domain. They all go through a meticulous selection process including a training demo, profile screening, and technical evaluation before getting certified as our training faculty. We ensure that the trainers having a high alumni rating only continue training with us.

  • What is Global Teaching Assistance?

    We have a dedicated team of subject matter experts as our mentors who train you to get certified in your first try. They proactively engage the students to make sure that the course path is followed. Our teaching faculty will enrich your learning experience beginning from the class onboarding and project mentoring to job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support Promise?

     

    We extend 24/7 support through calls, email, and chat. Simplilearn’s dedicated team will offer on-demand assistance through the community forum. You will get lifetime access to our community forum even after completing the course with us.

  • How long does it take to get ITIL Foundation exam results?

    The results for the web-based exam will be announced immediately after completing the exam.

  • I have passed the ITIL Foundation examination. When and how do I receive my certificate?

    When you register for the ITIL exam, you will be creating a profile on www.peoplecert.com.The preliminary result of the paper-based exam will be emailed to you within 48 hours. You can log in to the Peoplecert portal 24 hours after getting the email for unlocking the AXELOS certificate.

  • I have an ITIL v2 Foundations certification. How do I update my certification to the current version?

    You can enroll in the ITIL v3 Foundation course and update your certification from an ITIL v2 Foundation certificate to an ITIL v3 certificate.

  • Till when can I purchase exam voucher from Simplilearn?

    The exam voucher will be a part of your course fee. You must make bookings for the ITIL exam within a year of purchasing this course. If the certification body increases the exam prices within this one year period, you will have to pay the difference amount to Simplilearn. In case you haven’t booked the exam within a year of purchasing the course, you will have to buy the Exam voucher once again according to the actual price.

     

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