Course description

  • What are the career benefits of this ITIL® 4 Certification?

    ITIL® certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL foundation certification is best suited for:

    • IT executives
    • IT architects
    • Business operation managers
    • IT audit managers
    • IT planners and consultants
    • Database administrators
    • ITSM trainers
    • Service delivery professionals
    • Quality analysts
    • Application management and development teams
    • IT managers and support managers
    What are the career benefits of this ITIL 4 Certification

  • What are the course objectives?

    ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.

  • What skills will you learn?

     

    Upon completion of this ITIL® Certification training you will learn:

    • Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
    • How ITIL principles can help an individual understand and apply IT service management in their organization. 
    • How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques. 
    • The purposes and key terms of 15 ITIL practices.
    • Industry best practices for deploying IT services.

     

     

     

Course preview

    • Course Introduction

      07:45
      • Course Introduction
        07:45
    • Lesson 1_ Introduction to Service Management and ITIL

      09:02
      • Introduction
        00:36
      • Significance of IT Service Management
        01:53
      • Goals of ITIL4 Foundation
        02:02
      • Structure and Benefits of ITIL4 Framework
        03:32
      • Key Takeaways
        00:59
      • Knowledge Check
    • Key Concepts of Service Management

      28:46
      • Introduction
        01:00
      • Service Management Value and Value Co-creation
        03:30
      • Organizations Service Providers Service Consumers and Other Stakeholders
        07:26
      • Products Services and Service Offering
        04:42
      • Service Relationships
        02:36
      • Outcomes Costs Risks Utility and Warranty
        07:42
      • Key Takeaways
        01:50
      • Knowledge Check
    • Four Dimension of Service Management

      32:00
      • The Four Dimensions of Service Management
        00:51
      • Introduction to the Four Dimensions of Service Management
        03:07
      • Organizations and People
        03:51
      • Information and Technology
        11:13
      • Partners and Suppliers
        04:30
      • Value Streams and Processes
        04:48
      • External Factors
        02:09
      • Key Takeaways
        01:31
      • Knowledge Check
    • ITIL Service Value System

      50:07
      • Introduction
        00:50
      • Introduction to Service Value System
        01:09
      • Opportunity Demand and Value
        01:43
      • The ITIL Guiding Principles
        22:06
      • Governance
        02:23
      • Service Value Chain
        10:47
      • Continual Improvement
        04:47
      • Agile ITSM and Organizational Silos
        05:16
      • Key Takeaways
        01:06
      • Knowledge Check
    • ITIL Management Practices

      2:09:09
      • ITIL Management Practices
        01:35
      • General Management Practices
        10:02
      • General Management Practices
        16:44
      • Service Management Practices
        18:10
      • Service Management Practices
        11:29
      • Technical Management Practices
        07:57
      • Key Takeaways
        00:28
      • Knowledge Check
    • ITIL 4 Foundation Examination Format

      05:36
      • Introduction
        05:36
    • Getting Started with ITIL® Foundation

      08:14
      • Getting started with ITIL® Foundation
        08:14
    • 1.1 - Introduction to Service Management

      20:59
      • 1 Introduction to Service Management Lifecycle
        00:27
      • 2 Principles of IT Service Management
        00:14
      • 3 Objectives
        00:24
      • 4 IT Service Management-Best Practices
        01:09
      • 5 Public and Proprietary Practices
        01:17
      • 6 Knowledge Check
      • 7 Service Introduction
        01:21
      • 8 Service Management
        02:55
      • 9 Service Management Practice
        01:22
      • 10 Challenges in Service Management
        00:53
      • 11 Benefits of IT Service Management
        00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers
        00:57
      • 14 Internal and External Services
        01:18
      • 15 Process
        01:45
      • 16 Process Characteristics
        00:33
      • 17 Functions Related to Service Management
        02:13
      • 18 How Processes and Functions Operate
        00:45
      • 19 Roles in Service Management
      • 20 RACI Model
        01:04
      • 21 RACI Model (contd.)
        00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts
        00:45
      • 24 Knowledge Check
      • 25 Summary
        00:40
    • 1.2 - Service Management Lifecycle

      03:39
      • 1 The Service Lifecycle
        00:12
      • 2 Objectives
        00:20
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle
        01:08
      • 5 Relationship between Governance and ITSM
        01:13
      • 6 Summary
        00:46
    • 1.3 - Quiz

      00:14
      • 1 Quiz
      • 2 Thank You
        00:14
    • 2.1 - Introduction to Service Strategy

      04:44
      • 1 Introduction to Service Strategy
        00:27
      • 2 Service Strategy
        00:20
      • 3 Objectives
        00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes
        00:44
      • 6 Types of Services
        01:59
      • 7 Service Strategy-Customers and Users
        00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary
        00:31
    • 2.2 - Service Strategy Concepts

      16:07
      • 1 Service Strategy Concepts
        00:16
      • 2 Objectives
        00:15
      • 3 Service Utility and Warranty
        01:37
      • 4 Service Utility and Warranty (contd.)
        01:26
      • 5 Service Assets
        01:02
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation
        00:33
      • 8 Value Creation (contd.)
        00:43
      • 9 Factors that Influence Customer Perception of Value
        00:18
      • 10 Customer Perception of Value
        00:37
      • 11 Business Outcomes
        01:21
      • 12 Business Outcomes (contd.)
        01:32
      • 13 Service Packages
      • 14 Service Packages (contd.)
        00:38
      • 15 Business Case and Its Uses
        00:51
      • 16 Business Case Structure
        00:29
      • 17 Risk
        01:10
      • 18 Service Management Technology and Automation
        00:43
      • 19 Automation Benefits
        00:46
      • 20 Service Management Tools
        01:14
      • 21 Summary
        00:36
    • 2.3 - Service Strategy Processes

      12:09
      • 1 Service Strategy Processes
        00:19
      • 2 Objectives
        00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services
        01:21
      • 5 PBA and UP
        00:34
      • 6 PBA and UP (contd.)
        01:36
      • 7 Service Portfolio Management-Introduction
        00:51
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components
        02:13
      • 10 Service Portfolio Management-Process
        01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits
        00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers
        00:52
      • 17 Business Relationship Manager Responsibilities
        00:35
      • 18 Summary
        00:39
    • 2.4 - Quiz

      00:15
      • 1 Quiz
      • 2 Thank You
        00:15
    • 3.1 - Introduction to Service Design

      03:04
      • 1 Service Design
        00:28
      • 2 Introduction to Service Design
        00:12
      • 3 Objectives
        00:18
      • 4 Service Design-Overview
      • 5 Roles in Service Design
        00:50
      • 6 Roles in Service Design (contd.)
        00:30
      • 7 Summary
        00:46
    • 3.2 - Key Concepts in Service Design

      04:15
      • 1 Key Concepts in Service Design
        00:16
      • 2 Lesson Objectives
        00:19
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design
        02:03
      • 5 Service Design Package
        00:57
      • 6 Summary
        00:40
    • 3.3 - Service Design Processes

      35:34
      • 1 Service Design Processes
        00:10
      • 2 Objectives
        00:18
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure
        01:00
      • 6 Service Catalogue Management Three View Structure (contd.)
        00:33
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities
        01:28
      • 10 Service Level Management-Key Terms
        00:42
      • 11 Relationship between Service Catalogues and Agreements
        01:57
      • 12 Service Level Management Designing SLA Structures
        00:31
      • 13 Service Level Management Designing SLA Structures (contd.)
        03:38
      • 14 Content of an SLA
        01:01
      • 15 Service Level Management-service Review
        00:34
      • 16 Service Improvement Program
        00:37
      • 17 Interfaces To Service Level Management
        00:39
      • 18 Service Level Management Vs. Business Relationship Management
        01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System
        01:48
      • 21 Supplier Management And Service Level Management
        00:59
      • 22 Supplier Categorisation
        01:52
      • 23 Role Of Supplier Manager
        00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities
        02:52
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan
        00:37
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms
        01:40
      • 30 Availability Management-Expanded Incident Lifecycle
        01:45
      • 31 Concepts Related To Expanded Incident Lifecycle
        01:34
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms
        00:42
      • 34 IT Service Continuity Management-lifecycle Activities
        01:47
      • 35 Information Security Management-Overview
      • 36 Information Security Framework
        00:39
      • 37 IT Security Policy
        01:21
      • 38 Information Security Management System
        01:45
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance
        00:25
      • 41 Summary
        00:36
    • 3.4 - Quiz

      00:14
      • 1 Quiz
      • 2 Thank You
        00:14
    • 4.1 - Introduction to Service Transition

      04:10
      • 1 Introduction to Service Transition
        00:29
      • 2 Service Transition
        00:10
      • 3 Objectives
        00:25
      • 4 Service Transition-Overview
      • 5 Configuration Item
        00:47
      • 6 Configuration Management System
        01:43
      • 7 Summary
        00:36
    • 4.2 - Service Transition Processes

      28:01
      • 1 Service Transition Processes
        00:11
      • 2 Objectives
        00:37
      • 3 Introduction to Service Transition Processes
        01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management
        01:20
      • 6 Change Management-Overview
      • 7 Change Model
        00:57
      • 8 Types of Change
        01:00
      • 9 Key Terminologies
        01:11
      • 10 Change Proposal
        00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board
        00:57
      • 13 Change Manager-Responsibilities
        00:47
      • 14 7 R’s of Change Management
        00:58
      • 15 Change Metrics
        01:33
      • 16 Key Challenges in Change Management
        01:15
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library
        00:40
      • 21 CMDB and DML
        00:54
      • 22 Secure Library and Secure Stores
        00:38
      • 23 SACM-Logical Model
        01:16
      • 24 Relationship between CMDB, CMS and SKMS
        01:38
      • 25 Introduction to Release and Deployment Management
        02:00
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy
        01:42
      • 28 Types of Releases
        00:53
      • 29 Release and Deployment Approaches
        02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management
        00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom
        01:40
      • 34 Summary
        00:47
    • 4.3 - Quiz

      00:14
      • 1 Quiz
      • 2 Thank You
        00:14
    • 5.1 - Introduction to Service Operations

      08:06
      • 1 Service Operation
        00:30
      • 2 Introduction to Service Operations
        00:09
      • 3 Objectives
        00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication
        00:33
      • 6 Types of Communication
        00:52
      • 7 Events
        01:04
      • 8 Alerts and Incidents
        01:09
      • 9 Problems and Workarounds
        01:07
      • 10 Known Error and Known Error Database
        01:03
      • 11 Priority
        00:40
      • 12 Summary
        00:36
    • 5.2 - Service Operations Processes

      18:33
      • 1 Service Operations Processes
        00:11
      • 2 Objectives
        00:19
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities
        02:28
      • 5 Event Logging and Filtering
        01:15
      • 6 Manage Exceptional Events
        01:46
      • 7 Manage Informational and Warning Events
        01:50
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts
        01:24
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces
        01:48
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes
        01:25
      • 15 Reactive Problem Management-Process Flow
        02:41
      • 16 Problem Management-Interface with Other Processes
        01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request
        00:42
      • 19 Access Management-Overview
      • 20 Summary
        00:47
    • 5.3 - Functions

      09:44
      • 1 Functions
        00:10
      • 2 Objectives
        00:28
      • 3 Service Desk-Overview
      • 4 Local Service Desk
        01:13
      • 5 Centralised Service Desk
        00:46
      • 6 Virtual Service Desk
        01:03
      • 7 Follow The Sun Service Desk
        00:55
      • 8 Specialised Service Desk
        01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required
        00:41
      • 11 Service Desk Metrics
        01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development
        01:16
      • 15 IT Operations Management-Overview
      • 16 Summary
        00:42
    • 5.4 - Quiz

      00:14
      • 1 Quiz
      • 2 Thank You
        00:14
    • 6.1 - Introduction to Continual Service Improvement

      01:49
      • 1 Introduction to Continual Service Improvement
        00:47
      • 2 Continual Service Improvement
        00:11
      • 3 Objectives
        00:20
      • 4 CSI-Overview
      • 5 Summary
        00:31
    • 6.2 - Key Principles and Models

      09:16
      • 1 Key Principles and Models
        00:10
      • 2 Objectives
        00:21
      • 3 CSI and Organisational Change
        00:43
      • 4 CSI Register
      • 5 Service Measurement
        00:38
      • 6 CSI Monitor and Measure
        00:52
      • 7 Types of Metrics
        01:56
      • 8 CSI-Measurement and Metrics
        00:26
      • 9 CSF and KPI-Examples
        00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview
        00:53
      • 12 Seven-Step Improvement Process-Scope
        00:46
      • 13 Seven-Step DIKW Model
        01:30
      • 14 CSI Model
      • 15 Summary
        00:45
    • 6.3 - Quiz

      00:10
      • 1 Quiz
      • 2 Thank You
        00:10
    • 07 - Assessment

      • Assessment
    • Final Words

      05:27
      • Final Words
        05:27
    • Tips and Tricks

      31:01
      • Introduction
        03:12
      • Service Management As Practice
        04:08
      • Service Strategy
        03:44
      • Service Design
        04:07
      • Service Transition
        03:47
      • Service Operation
        03:51
      • Continual Service Improvement
        01:52
      • Service Desk
        01:00
      • Tricky Questions
        01:44
      • Time Management
        02:00
      • Other Roles
        01:36
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Exam & certification

  • What is the format for the ITIL Certification Exam?

    To receive the ITIL® 4 Foundation Certification, you must:

    1. Complete the certification training
    2. Take the ITIL 4 Foundation Certification exam
    3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

  • ITIL® 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.
     

  • You will receive the ITIL® 4 Foundation results from 10-15 days after you take the exam. 
     

  • The ITIL examination can be scheduled within 6 months from the date of enrolment with Simplilearn. Once you are ready to take the exam, contact Simplilearn and you will receive an exam voucher code. You will need to complete the examination within a year from the day we issue the exam voucher.

  • How do I schedule/book my exam?

    Please click the below link for information regarding the booking process.
    https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • Once I have booked my exam, can I get a refund?

    Once you have booked your exam and the voucher has been issued, it can not be refunded.

FAQs

  • Who are the trainers for live classroom training?

    All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

  • Is the examination fee included in the course fee?

    Yes. The examination fee is included in the course fee.

  • Does my ITIL® 4 Foundation certificate expire?

    The ITIL® 4 Foundation certificate does not expire.

  • How does the online classroom training work?

    Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

  • ITIL certification levels, salary, and career benefits in-store

    The IT Infrastructure Library (ITIL®) certification is a globally recognized IT service management certification, distributed by Axelos. The ITIL Foundation certification is an entry level qualification in field of IT service management.

    Every professional who wants to develop their career in IT Service Management should consider an ITIL Foundation course. Once certified in ITIL Foundation, you will be able to guide a business organization in executing the best IT service management practices along with using IT as a tool for its growth or change.

    Why Get ITIL Certified?

    The ITIL Foundation certification is applicable in any organization for training since it is not based on any special technique—offering a wide variety of job opportunities in IT companies. IT professionals will learn to create and implement a variety of best practices of quality management along with IT service management, which in turn will result in better growth of the business. 

    The ITIL Foundation certification is the base for other ITIL certifications and adds two credit points to the qualification scheme of ITIL. This training program helps in increasing the confidence level of the candidates by allowing them to design, implement, and use IT services for the satisfaction of their customers.

    The ITIL framework helps provide a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results.

    Moreover, the ITIL Foundation certification is the best among several other certification courses preferred by professionals of IT service management because it provides basic knowledge about the concepts, core principles, and best practices used in IT service management.

    ITIL Certification Levels

    The ITIL framework presently offers four levels of the ITIL certification.

    Level 1

    The first level of the ITIL certification is ITIL Foundation certification, which focuses on building standard terminology and methodology. Learners will obtain knowledge to support and deliver ITIL services. At this level, candidates understand the basics of ITIL and the ways to implement it in a workplace. Along with a practical approach to IT service management, this certification course also focuses on the approach and standards of quality management.

    Level 2

    The second level of the ITIL certification is the Practitioner level. This level helps improve candidates’ ability to adopt and adapt ITIL within their organizations. ITIL Practitioners learn how to foster a culture of continuous service improvement, as well as how to improve productivity, efficiency, and collaboration between ITSM and the organization as a whole.

    Level 3

    The third level of the ITIL certification is the ITIL Intermediate certification. There are two categories of certification: Service Lifecycle and Service Capability.

    • Service Lifecycle involves a high level focus of management across several processes of ITIL.
    • Service Capability provides specialized and process-level knowledge in one or more ITIL processes.

    Level 4

    The fourth level of the ITIL certification is ITIL Expert certification, which is delivered in modular form. Candidates must have passed the previous levels, proving they have the detailed skills and knowledge to clearly understand the entire system of ITIL. Candidates are allowed to choose from a variety of ITIL processes on the basis of their personal requirements. In order to receive the credential, candidates must possess complete and balanced knowledge of the lifecycle of ITIL service to obtain this certification.

    Level 5

    The fifth level of the ITIL certification is the ITIL Master Level certification, which strengthens and widens the practical application of ITIL knowledge in a variety of settings. The ITIL professionals directly involved in planning, management, and operation of IT service management functions obtain this certification to demonstrate their knowledge. An ITIL Master can describe and justify how they have chosen and used ITIL knowledge, principles, techniques, and methods along with supporting management techniques to achieve the expected business outcome.

    Eligibility for the ITIL certification

    Though anyone working in the IT service industry can take the ITIL Foundation certification course, it is ideal for service delivery professionals, operation managers, production support engineers, and quality analysts. It is the best-suited certification for the IT professionals who want to progress in the IT service sector.

    Career benefits of the ITIL certification

    Once you are a certified ITIL Foundation professional you will be able to contribute to the overall service improvement program of an organization. You will find a number of job opportunities in IT infrastructure management and IT service design after attaining the ITIL Foundation certification. 

    Combining an ITIL certification with other certifications can significantly increase one’s salary range. For example, someone with a Cisco certification who earns about $83,000 a year can jump to more than $96,000 with ITIL salary.

    Getting ITIL certified can help boost your career in IT. Ensure you are in top shape for the ITIL 2011 exam with Simplilearn’s ITIL 2011 Foundation certification training. Simplilearn also offers a variety of other ITIL training courses, including ITIL Expert programs.

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

    All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss a session or for future reference.

  • What is the average starting salary for an ITIL® certified professional?

    Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification.

  • What tools do I need to attend the training sessions?

    The tools you’ll need to attend training are:

    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.

  • What are the ITIL® certification levels?

    The ITIL® 4 Certification Scheme comprises of the following levels:

    • ITIL Foundation
    • ITIL Specialist modules (3)
    • ITIL Strategist
    • ITIL Leader
    • ITIL Master

    One of the main characteristics of the new ITIL® 4 certification scheme is that it now
    follows two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL
    Strategic Leader (ITIL SL). These two streams are intended to provide learners with
    greater clarity about how and where they can improve their skills and set them apart
    from peers.


    To become an ITIL® Managing Professional (ITIL MP) learners must complete the
    following modules:

     

    • ITIL 4 Foundation
    • ITIL Specialist: Create, Deliver & Support
    • ITIL Specialist: Drive Stakeholder Value
    • ITIL Specialist: High-Velocity IT
    • ITIL Strategist: Direct, Plan & Improve*


    To become an ITIL Strategic Leader (ITIL SL) learners must complete the following
    modules:

    • ITIL 4 Foundation
    • ITIL Strategist: Direct, Plan & Improve*
    • ITIL Leader: Digital & IT Strategy

    *Universal module for both ITIL® designation streams

    In order to be eligible to become an ITIL Master, learners must have both the ITIL
    Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.
    Further details about how to become an ITIL Master will be released at a later time studying for the ITIL Foundation exam. 
     

  • What are the main differences between ITIL® V3 V/s ITIL® 4?

    ITIL® 4 should be seen as an expansion of the time-tested ITIL framework, not a replacement. ITIL®4 and ITIL® V3 provide guidance based on the same underlying principles, but ITIL® 4 takes a new approach to present this guidance. While ITIL® 4 retains many of the core elements of ITIL® V3, and much of the existing guidance will be recognizable in parts of ITIL® 4, the new modules are distinct from the old ones.

  • When will ITIL® v3 be discontinued?

    The transition will be a gradual process, allowing our learners to have enough time to move from ITIL® v3 to ITIL 4 and to continue collecting their ITIL v3 Intermediate credits to enable the transition to ITIL Managing Professional. 

  • I have an ITIL® V3 Expert certification. How do I update my certification to the current version?

    If you have achieved six credits or more since your V3 Foundation certification, then it is in your best interest to continue collecting V3 credits to prepare yourself for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation. 
    You will need to reach seventeen credits to be eligible to take the ITIL Managing Professional transition module. 
     

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
     

  • What is covered under the 24/7 Support Promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

    Our Kolkata Correspondence / Mailing address

    Simplilearn Solutions Pvt Ltd, RDB Boulevard, 8th Floor, Plot K-1, Sector V, Block EP & GP, Salt Lake City, Kolkata - 700 091, West Bengal, India, Call us at: 1800-102-9602

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