Course description

  • What are the course objectives?

    The ITIL Foundation training in Kolkata gives a clear understanding of the ITIL service lifecycle management including its terminologies, concepts, and key elements. You can also master concepts like ITSM processes and service management best practices, and ITIL lifecycle phase interactions and outcomes. Simplilearn’s ITIL Foundation training is the initial step in the path of ITIL certification. You can also get the confidence to pass the ITIL exam successfully in your first trial itself.

  • What skills will you learn?

    The ITIL Foundation training in Kolkata enables the candidates to:

    • Align IT services with the needs of your organization
    • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam
    • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience
    • Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
    • Understand how to apply lean principles and automate standard tasks to improve the efficiency of ITSM processes

  • Who should take this ITIL Foundation Certification course?

    Professionals who wish to improve the IT service management quality by becoming proficient in the fundamentals of ITIL frameworks can take up the ITIL Foundation training in Kolkata. It is beneficial for IT planners, IT architects, IT audit or security managers, and IT consultants. 
    The training can be taken up by:

    • Quality Analysts
    • Application Management Team/Development Team
    • Service Delivery Professionals
    • Process Owners/Practitioners
    • IT Managers/Support Teams
    • System Administrators/Analysts
    • Database Administrators
    • IT Architects, Planners, and Consultants
    • Operations Managers

Course preview

    • Getting Started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to Service Management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check
      • 25 Summary 00:40
    • 1.2 - Service Management Lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 3.1 - Introduction to Service Design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key Concepts in Service Design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service Design Processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition 00:31
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request 00:43
      • 19 Access Management-Overview
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You 00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
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Exam & certification FREE PRACTICE TEST

  • How will I become ITIL Foundation certified in Kolkata?

    Candidates can successfully achieve the AXELOS-accredited ITIL® Foundation certification in Kolkata through the given steps:
    Step 1: Finish the ITIL Foundation training and take its exam
    Step 2: Achieve a passing score of 65% (26 out of 40 questions should be answered correctly) 
    Step 3: Complete the ITIL Foundation exam and earn two ITIL credits 

  • What is ITIL Foundation certification?

    A candidate can validate his skills in ITIL by passing the ITIL Foundation Exam, which is the entry-level certification and covers the basic concepts, terminology, and key elements used in the ITIL service lifecycle. It also includes topics like the processes used, their involvement in service management practices, and the links between lifecycle stages.

  • What are the prerequisites for ITIL Foundation certification?

    The ITIL Foundation exam has no prior criteria to be fulfilled. For other levels of ITIL certifications, ITIL Foundation certification in itself is a pre-condition.

  • Why get an ITIL Certification?

    Most of the organizational and business environments need a robust framework that is easily adopted and applied to identify, plan, deliver, and support IT services. ITIL is the framework which fulfills these requirements. It comes with the advantages of developing customer relationships, establishing cost-effective systems, supporting business change, handling business risk and service disruption failure.

  • How do I unlock my certificate?

    To unlock the certificate of Simplilearn, the candidate must attend one complete batch or complete 85% of the course. One simulation test also needs to be cleared by scoring at least 60%.

  • When is the next ITIL V3 Foundation exam?

    The ITIL V3 Foundation exam can be taken anytime the candidate feels convenient. It is not conducted on specific dates.

  • How long does it take to receive the ITIL V3 Foundation exam results?

    The result is made available to the candidates after 15 days of completing their ITIL exam.

  • How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

    The ITIL Foundation exam comprises of 40 questions that need to be solved within 60 minutes. The ITIL V3 Foundation Certification is obtained if the candidate scores a minimum of 65% (answer 26 questions correctly).

  • How do I download the ITIL V3 Foundation exam application?

    Candidates can apply for the exam by getting assistance from Simplilearn.

  • When do I need to register for the ITIL Foundation Exam?

    If the candidate is ready to take the exam, he can get in touch with Simplilearn to get the exam voucher code. Once the voucher code is provided, candidates need to complete the exam within a period of 6 months.

  • What are the differences between ITIL® Foundation, ITIL® v3 Foundation and ITIL® v3 Foundation 2011?

    The ITIL Foundation certification is the entry-level certification among all ITIL Certifications. “v3” stands for “version 3” and ITIL v3 Foundation is the penultimate edition. ITIL v3 Foundation 2011 is the latest version of the exam.

  • Until when can I purchase exam voucher from Simplilearn?

    The exam voucher, being included in the course fee, should be used within 6 months from the day the candidate purchases the course.

  • How frequently does exam fee change?

     

    The certification body monitors the ITIL exam cost and is authorized to change it. At the end of the calendar year, price changes are declared. If the exam price rises before booking the exam, the candidate needs to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 6 months from the date of issuance; however, it can be revised per the certification body. If you do not book the exam within six months from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I take the exam?

    Web-based exam vouchers will be booked for candidates outside India. For Indian customers, only paper-based exam can be booked. Candidates are advised to book the exam keeping the voucher expiry date in mind.

  • I would like to book paper-based exam in India, what is the process?

    To book the paper-based ITIL exam, candidates can contact our team and go to different centers to take the exam. The centers along with the available timings are mentioned below.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Can I ask for refund of exam voucher cost once its issued to me?

    Simpliearn obtains the exam voucher from third-party bodies and has no claim over its cost and policies. So, once the exam voucher is issued, it can not be refunded.
     

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Reviews

Sk Shabbir
Sk Shabbir IT Support Engineer at Jaz Infotech Pvt Ltd, Kolkata

Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has really helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

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Hemant Mishra
Hemant Mishra Specialist- Network Engineering at Ericsson, Kolkata

The course gives a very detailed overview of ITIL processes.

Pallab Ganguly
Pallab Ganguly Kolkata

This is a good course delivered in a short period . Valuable knowledge have been gathered through the course. The faculty was good and explained each and every chapter in a easy manner. Overall the course was fantastic.

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Subhabrata De
Subhabrata De Kolkata

Excellent explanation of concepts through real life examples . Course content was helpful.

Swarup Majumdar
Swarup Majumdar Kolkata

Good training and good faculty. I am totally satisfied with the quality of the training.

Biswadeep Datta
Biswadeep Datta Kolkata

Concise, informative, easy to understand and remember.

Anirban
Anirban Kolkata

Trainer was outstanding specially in articulating the concept and giving real life examples

Suman Pan
Suman Pan Kolkata

The training course was good and the course material helped a lot.

Abhijit Das
Abhijit Das Associate System Engineer at IBM India Pvt Ltd, Kolkata

Simplilearn is a one stop destination to get all desired courses and certification. I had a lovely experience doing the course here & also completing it successfully. Faculties are very knowledgeable and are always there to support and answer queries. This is the best place to escalate your career goals into reality.

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Saugata Guharoy
Saugata Guharoy Kolkata

The training was simple and easy to understand, the course content was excellent.

Bratin Ghosh
Bratin Ghosh Kolkata

2 days intensive program, excellent learning procedure with friendly faculty. Good course material and good venue for training.

Prasanta Kumar Mohanta
Prasanta Kumar Mohanta Kolkata

Excellent training, more value than expected. Mr. Sunny Patel(Trainer's) teaching method was wonderful.

Rahul Ghose
Rahul Ghose Kolkata

Very good interactive session

Mayukh Mukhopadhyay
Mayukh Mukhopadhyay Kolkata

I had not officially enrolled in any of the Simplilearn courses. But had a chance to go through the online materials present on the website. The training demo modules were really lucid in content and helped me internalize the concepts.For the Foundation exams I browsed through the book 'IT service Management by Brewster, Griffiths,Lawes and Sansbury'. On 2-Feb-2013 i gave my exams through Prometric, aced up 100% score. Thanks simplilearn for the initial push.

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Rajib Kumar  Das
Rajib Kumar Das Kolkata

Training is very good, efficient and effective

FAQs

  • Who are the trainers for the live classroom training?

    The trainers at Simplilearn are highly qualified, possess ITIL certification, and have worked in IT domain for more than 15 years.

  • Is the exam fee included in the course fee?

    Yes, the ITIL Foundation course price includes the exam fee.

  • How do I register for the ITIL v3 Foundation exam session on Simplilearn?

    An email should be sent to exam@simplilearn.com or Simplilearn’s support team can be contacted once the candidate finishes the course material. The support team will help the candidates to register the exam.

  • Will my ITIL v3 Foundation certificate expire?

    There is no expiry for the ITIL v3 Foundation certificate. ITIL, however, gets updated with different versions. The latest version is v3 2011. Candidates need to get certified again if a new version is launched.

  • What certification will I receive after completing the training?

    Once a candidate completes the course, he will be awarded the course completion certificate. Along with it, he will receive 22 PDUs if he is registered for online classroom training or 19 PDUs for self-paced learning. The ITIL Foundation certification can be obtained from the exam body on passing their exam successfully.

  • How does the online classroom training work?

    An ITIL certified trainer conducts Simplilearn’s classes for ITIL training program. There is live video streaming of the classes and a global audience is present which gives an enriched learning experience to the candidate. The trainers, moreover, have 15+ years of working experience.

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

    ITIL training sessions are conducted via live video streaming. During the class, the candidates can interact with the mentors and ask questions. If a class is missed, we provide its recording that can be reviewed later.

  • What tools do I need to attend the training sessions?

    To attend the ITIL training in Kolkata, the required tools are:
    • Mac: OSX 10.6 or higher
    • Windows: Windows XP SP3 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers, and microphone: Headphones or speakers are required to listen to the instructions clearly. 

  • What do I get with the training?

    Simplilearn’s ITIL Foundation course in Kolkata is designed to include the e-learning content, tips and tricks videos, and practice simulation tests. This helps the candidate to solve the most difficult exam questions. As a cross-reference to the e-learning material, an online participant handbook is also provided.

  • How does Simplilearn ensure that the training and course material delivered are effective?

    The ITIL foundation exam can be successfully cleared by enrolling into Simplilearn’s ITIL course in Kolkata. The course material comes with a hands-on learning approach that imparts applicable knowledge beyond the exam.

  • Can I cancel my enrollment? Will I get a refund?

    After a deduction of an amount equal to the administration fees, the remaining amount is refunded to the candidate on cancellation of their enrollment. For further queries, read our Refund Policy.

  • I’d like to learn more about this training program. Who should I contact?

    We provide a Contact Us form on the right of every page of Simplilearn website. There is also an option of Live Chat where candidates can contact our support team for the ITIL Foundation course.

  • Who are the instructors and how are they selected?

    We select trainers only after a strict recruitment procedure. The procedure involves technical evaluation, profile screening as well as training demo. We ensure that the domain experts who are ITIL certified and have 15+ years of teaching and work experience are only allowed to become the mentors.

  • What is Global Teaching Assistance?

    From class onboarding to project guidance and job assistance, the ITIL certified faculty of Simplilearn supports the learners throughout their course path. The mentors enrich the candidates’ learning experience and engage them so that they have a clear understanding of every topic covered in the ITIL Foundation course.
    Teaching assistance is provided during business hours.

  • What is covered under the 24/7 Support Promise?

    Our customer support representatives are available 24/7 via chat, email, and calls. An on-demand assistance is also provided through a community forum. Candidates can access the community forum even after the course completion to discuss any ITIL related issue.

  • How long does it take to get ITIL Foundation exam results?

    As the ITIL Foundation exam is web-based, the results can be seen immediately after finishing the exam.

  • I have passed the ITIL Foundation examination. When and how do I receive my certificate?

    Create a profile on www.peoplecert.com to register and take the ITIL exam. An email containing the preliminary result is sent within 48 hours for the paper-based exam. You are suggested to unlock the AXELOS certificate by logging in to the Peoplecert portal after 24 hours of receiving the email.

  • I have an ITIL v2 Foundations certification. How do I update my certification to the current version?

    Candidates who possess ITIL v2 Foundation certification are required to undertake an ITIL v3 Foundation course for updating their certification to a v3 certification.

  • Till when can I purchase exam voucher from Simplilearn?

    Simplilearn gives the exam voucher along with the course. The voucher must be used within one year from the course purchase day. If the candidate fails to do so, he needs to buy the voucher again. If the exam cost is increased by the certification body before booking the exam, the difference in amount needs to paid to Simplilearn.

    Our Kolkata Correspondence / Mailing address

    Simplilearn Solutions Pvt Ltd, RDB Boulevard, 8th Floor, Plot K-1, Sector V, Block EP & GP, Salt Lake City, Kolkata - 700 091, West Bengal, India, Call us at: 1800-102-9602

    • Disclaimer
    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.