ITIL® 4 Foundation Certification Training in Kuala Lumpur, Malaysia

ITIL Training FAQs

• Who are the trainers for live classroom training?

  All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

• Is the examination fee included in the ITIL course fee?

  Yes. The examination fee is included in the ITIL course fee.

• Does my ITIL 4 Foundation certificate expire?

  The ITIL 4 Foundation certificate does not expire.

• How does the online classroom training work?

  Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

• ITIL certification levels, salary, and career benefits in-store

  The IT Infrastructure Library (ITIL®) certification is a globally recognized IT service management certification, distributed by Axelos. The ITIL certification is an entry-level qualification in the field of IT service management.

  Every professional who wants to develop their career in IT Service Management should consider an ITIL Foundation course. Once certified in ITIL Foundation, you will be able to guide a business organization in executing the best IT service management practices along with using IT as a tool for its growth or change.

  Why Get ITIL Certified?

  The ITIL certification is applicable in any organization for training since it is not based on any special technique—offering a wide variety of job opportunities in IT companies. IT professionals will learn to create and implement a variety of best practices of quality management along with IT service management, which in turn will result in better growth of the business. 

  The ITIL Foundation certification is the base for other ITIL certifications and adds two credit points to the qualification scheme of ITIL. This training program helps in increasing the confidence level of the candidates by allowing them to design, implement, and use IT services for the satisfaction of their customers.

  The ITIL framework helps provide a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results.

  Moreover, the ITIL certification is the best among several other certification courses preferred by professionals of IT service management because it provides basic knowledge about the concepts, core principles, and best practices used in IT service management.

  ITIL Certification Levels

  The ITIL framework presently offers four levels of the ITIL certification.

  Level 1

  The first level of the ITIL certification is ITIL Foundation certification, which focuses on building standard terminology and methodology. Learners will obtain knowledge to support and deliver ITIL services. At this level, candidates understand the basics of ITIL and the ways to implement it in a workplace. Along with a practical approach to IT service management, this certification course also focuses on the approach and standards of quality management.

  Level 2

  The second level of the ITIL certification is the Practitioner level. This level helps improve candidates’ ability to adopt and adapt ITIL within their organizations. ITIL Practitioners learn how to foster a culture of continuous service improvement, as well as how to improve productivity, efficiency, and collaboration between ITSM and the organization as a whole.

  Level 3

  The third level of the ITIL certification is the ITIL Intermediate certification. There are two categories of certification: Service Lifecycle and Service Capability.

  • Service Lifecycle involves a high level focus of management across several processes of ITIL.
  • Service Capability provides specialized and process-level knowledge in one or more ITIL processes.

  Level 4

  The fourth level of the ITIL certification is ITIL Expert certification, which is delivered in modular form. Candidates must have passed the previous levels, proving they have the detailed skills and knowledge to clearly understand the entire system of ITIL. Candidates are allowed to choose from a variety of ITIL processes on the basis of their personal requirements. In order to receive the credential, candidates must possess complete and balanced knowledge of the lifecycle of ITIL service to obtain this certification.

  Level 5

  The fifth level of the ITIL certification is the ITIL Master Level certification, which strengthens and widens the practical application of ITIL knowledge in a variety of settings. The ITIL professionals directly involved in planning, management, and operation of IT service management functions obtain this certification to demonstrate their knowledge. An ITIL Master can describe and justify how they have chosen and used ITIL knowledge, principles, techniques, and methods along with supporting management techniques to achieve the expected business outcome.

  Eligibility for the ITIL certification

  Though anyone working in the IT service industry can take the ITIL Foundation certification course, it is ideal for service delivery professionals, operation managers, production support engineers, and quality analysts. It is the best-suited certification for the IT professionals who want to progress in the IT service sector.

  Career benefits of the ITIL certification

  Once you are a certified ITIL Foundation professional you will be able to contribute to the overall service improvement program of an organization. You will find a number of job opportunities in IT infrastructure management and IT service design after attaining the ITIL certification. 

  Combining an ITIL certification with other certifications can significantly increase one’s salary range. For example, someone with a Cisco certification who earns about $83,000 a year can jump to more than $96,000 with ITIL salary.

  Getting ITIL certified can help boost your career in IT. Ensure you are in top shape for the ITIL 2011 exam with Simplilearn’s ITIL 2011 Foundation certification training. Simplilearn also offers a variety of other ITIL training courses, including ITIL Expert programs.

• Is this live training, or will I watch pre-recorded videos? What if I miss a session?

  All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss a session or for future reference.

• What is the average starting salary for an ITIL® certified professional?

  Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification.

• What tools do I need to attend the ITIL training sessions?

  The tools you’ll need to attend ITIL training are:

  • Windows: Windows XP SP3 or higher
  • Mac: OSX 10.6 or higher
  • Internet speed: Preferably 512 Kbps or higher
  • Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.

• What are the ITIL certification levels?

  The ITIL Certification Scheme comprises of the following levels:

  • ITIL Foundation
  • ITIL Specialist modules (3)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

  One of the main characteristics of the new ITIL 4 certification scheme is that it now
  follows two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL
  Strategic Leader (ITIL SL). These two streams are intended to provide learners with
  greater clarity about how and where they can improve their skills and set them apart
  from peers.

  
  To become an ITIL® Managing Professional (ITIL MP) learners must complete the
  following modules:

   

  • ITIL 4 Foundation
  • ITIL Specialist: Create, Deliver & Support
  • ITIL Specialist: Drive Stakeholder Value
  • ITIL Specialist: High-Velocity IT
  • ITIL Strategist: Direct, Plan & Improve*

  
  To become an ITIL Strategic Leader (ITIL SL) learners must complete the following
  modules:

  • ITIL 4 Foundation
  • ITIL Strategist: Direct, Plan & Improve*
  • ITIL Leader: Digital & IT Strategy

  *Universal module for both ITIL® designation streams

  In order to be eligible to become an ITIL Master, learners must have both the ITIL
  Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.
  Further details about how to become an ITIL Master will be released at a later time studying for the ITIL Foundation exam. 
   

• What are the main differences between ITIL® V3 V/s ITIL® 4?

  ITIL® 4 should be seen as an expansion of the time-tested ITIL framework, not a replacement. ITIL®4 and ITIL® V3 provide guidance based on the same underlying principles, but ITIL® 4 takes a new approach to present this guidance. While ITIL® 4 retains many of the core elements of ITIL® V3, and much of the existing guidance will be recognizable in parts of ITIL® 4, the new modules are distinct from the old ones.

• When will ITIL® v3 be discontinued?

  The transition will be a gradual process, allowing our learners to have enough time to move from ITIL® v3 to ITIL 4 and to continue collecting their ITIL v3 Intermediate credits to enable the transition to ITIL Managing Professional. 

• I have an ITIL® V3 Expert certification. How do I update my certification to the current version?

  If you have achieved six credits or more since your V3 Foundation certification, then it is in your best interest to continue collecting V3 credits to prepare yourself for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation. 
  You will need to reach seventeen credits to be eligible to take the ITIL Managing Professional transition module. 
   

• What is Global Teaching Assistance?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
   

• What is covered under the 24/7 Support Promise?

  We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
   

• Can I cancel my enrollment? Will I get a refund?

  Yes, you can cancel your enrollment. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

• You offer an exam money back guarantee. How does it work?

  Our training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the course price to you.
   
  To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the course completion date—or a maximum of 45 days from the completion of the online training. This way, the course materials will be fresh in your mind.
   

  Attempt	Time Frame	Result	Money back
  First	Within 45 days of course completion	Did Not Pass	Refund full course price (including exam fees)

  Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
   

  Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

  The guarantee becomes void if:

  • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
  • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
  • Participants do not complete the e-learning content. The full online study is required to learn the course materials
  • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt 
  • Participants fail to book their exam within 6 months from the date of enrollment 
  • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
  • Participants do not submit the required documents to Simplilearn
  • Participants failed to request a refund within 15 days of receiving their results