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At Simplilearn, we greatly value the trust of our patrons. Our courses were designed to deliver an effective learning experience, and have helped over half a million find their professional calling. But if you feel your course is not to your liking, we offer a 7-day money-back guarantee. Just send us a refund request within 7 days of purchase, and we will refund 100% of your payment, no questions asked!

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  • 16 hours of instructor-led training
  • 24 hours of self-paced learning
  • 5 industry case studies and 7 real-world examples
  • 50 end of chapter quizzes & 4 simulation exams
  • Exam fee included
  • On-the-go access from mobile devices

Course description

  • What are the course objectives?

    ITIL Foundation training from Simplilearn is the first step the in the ITIL certification path and is designed to ensure you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management, including ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

  • What skills will you learn?

    By the end of this ITIL Certification training you will:

    • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to the ITIL Foundation exam
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
    • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience
    • Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes
    • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes
    • Align IT services with the needs of your organization

  • Who should take this ITIL Foundation Certification course?

    Training is primarily intended to help IT architects, IT planners, IT consultants, IT audit or security managers, and anyone interested in enhancing the quality of IT service management.

    ITIL certification is an essential requirement for professionals who need to learn the fundamentals of ITIL frameworks and how they may be used to enhance the quality of IT service management. This certification is best suited for:

    • IT Managers/Support Teams
    • IT Architects, Planners and Consultants
    • System Administrators/Analysts
    • Operations Managers
    • Database Administrators
    • Service Delivery Professionals
    • Quality Analysts
    • Application Management Team/Development Team
    • Process Owners/Practitioners

Course preview

  • ITIL® Foundation
    • Getting started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation08:06
    • 1.1 - Introduction to service management 21:13
      • 1 Introduction to Service Management Lifecycle00:28
      • 2 Principles of IT Service Management00:14
      • 3 Objectives00:25
      • 4 IT Service Management-Best Practices01:10
      • 5 Public and Proprietary Practices01:18
      • 6 Knowledge Check
      • 7 Service Introduction01:21
      • 8 Service Management02:57
      • 9 Service Management Practice01:24
      • 10 Challenges in Service Management00:54
      • 11 Benefits of IT Service Management00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers00:58
      • 14 Internal and External Services01:19
      • 15 Process01:45
      • 16 Process Characteristics00:33
      • 17 Functions Related to Service Management02:13
      • 18 How Processes and Functions Operate00:46
      • 19 Roles in Service Management
      • 20 RACI Model01:05
      • 21 RACI Model (contd.)00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts00:46
      • 24 Knowledge Check
      • 25 Summary00:40
    • 1.2 - Service management lifecycle 03:42
      • 1 The Service Lifecycle00:13
      • 2 Objectives00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle01:08
      • 5 Relationship between Governance and ITSM01:13
      • 6 Summary00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy00:28
      • 2 Service Strategy00:21
      • 3 Objectives00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes00:45
      • 6 Types of Services01:59
      • 7 Service Strategy-Customers and Users00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts00:18
      • 2 Objectives00:15
      • 3 Service Utility and Warranty01:37
      • 4 Service Utility and Warranty (contd.)01:27
      • 5 Service Assets01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation00:34
      • 8 Value Creation (contd.)00:43
      • 9 Factors that Influence Customer Perception of Value00:19
      • 10 Customer Perception of Value00:40
      • 11 Business Outcomes01:22
      • 12 Business Outcomes (contd.)01:33
      • 13 Service Packages
      • 14 Service Packages (contd.)00:41
      • 15 Business Case and Its Uses00:52
      • 16 Business Case Structure00:29
      • 17 Risk01:11
      • 18 Service Management Technology and Automation00:44
      • 19 Automation Benefits00:46
      • 20 Service Management Tools01:15
      • 21 Summary00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes00:21
      • 2 Objectives00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services01:22
      • 5 PBA and UP00:35
      • 6 PBA and UP (contd.)01:36
      • 7 Service Portfolio Management-Introduction00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components02:12
      • 10 Service Portfolio Management-Process01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers00:52
      • 17 Business Relationship Manager Responsibilities00:35
      • 18 Summary00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You00:16
    • 3.1 - Introduction to service design 03:09
      • 1 Service Design00:29
      • 2 Introduction to Service Design00:13
      • 3 Objectives00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design00:51
      • 6 Roles in Service Design (contd.)00:31
      • 7 Summary00:46
    • 3.2 - Key concepts in service design 04:18
      • 1 Key Concepts in Service Design00:17
      • 2 Lesson Objectives00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design02:03
      • 5 Service Design Package00:57
      • 6 Summary00:41
    • 3.3 - Service design processes 35:55
      • 1 Service Design Processes00:12
      • 2 Objectives00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure01:00
      • 6 Service Catalogue Management Three View Structure (contd.)00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities01:28
      • 10 Service Level Management-Key Terms00:42
      • 11 Relationship between Service Catalogues and Agreements01:57
      • 12 Service Level Management Designing SLA Structures00:31
      • 13 Service Level Management Designing SLA Structures (contd.)03:39
      • 14 Content of an SLA01:01
      • 15 Service Level Management-service Review00:34
      • 16 Service Improvement Program00:38
      • 17 Interfaces To Service Level Management00:40
      • 18 Service Level Management Vs. Business Relationship Management01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System01:50
      • 21 Supplier Management And Service Level Management01:00
      • 22 Supplier Categorisation01:52
      • 23 Role Of Supplier Manager00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms01:41
      • 30 Availability Management-Expanded Incident Lifecycle01:45
      • 31 Concepts Related To Expanded Incident Lifecycle01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms00:42
      • 34 IT Service Continuity Management-lifecycle Activities01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework00:39
      • 37 IT Security Policy01:22
      • 38 Information Security Management System01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance00:25
      • 41 Summary00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition00:31
      • 2 Service Transition00:10
      • 3 Objectives00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item00:48
      • 6 Configuration Management System01:44
      • 7 Summary00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes00:13
      • 2 Objectives00:38
      • 3 Introduction to Service Transition Processes01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management01:21
      • 6 Change Management-Overview
      • 7 Change Model00:57
      • 8 Types of Change01:00
      • 9 Key Terminologies01:11
      • 10 Change Proposal00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board00:58
      • 13 Change Manager-Responsibilities00:48
      • 14 7 R’s of Change Management00:58
      • 15 Change Metrics01:33
      • 16 Key Challenges in Change Management01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library00:43
      • 21 CMDB and DML00:55
      • 22 Secure Library and Secure Stores00:38
      • 23 SACM-Logical Model01:16
      • 24 Relationship between CMDB, CMS and SKMS01:39
      • 25 Introduction to Release and Deployment Management02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy01:42
      • 28 Types of Releases00:53
      • 29 Release and Deployment Approaches02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom01:41
      • 34 Summary00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation00:31
      • 2 Introduction to Service Operations00:10
      • 3 Objectives00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication00:34
      • 6 Types of Communication00:52
      • 7 Events01:04
      • 8 Alerts and Incidents01:10
      • 9 Problems and Workarounds01:08
      • 10 Known Error and Known Error Database01:03
      • 11 Priority00:41
      • 12 Summary00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes00:13
      • 2 Objectives00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities02:28
      • 5 Event Logging and Filtering01:16
      • 6 Manage Exceptional Events01:47
      • 7 Manage Informational and Warning Events01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes01:25
      • 15 Reactive Problem Management-Process Flow02:41
      • 16 Problem Management-Interface with Other Processes01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request00:43
      • 19 Access Management-Overview
      • 20 Summary00:47
    • 5.3 - Functions 09:50
      • 1 Functions00:12
      • 2 Objectives00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk01:14
      • 5 Centralised Service Desk00:48
      • 6 Virtual Service Desk01:02
      • 7 Follow The Sun Service Desk00:55
      • 8 Specialised Service Desk01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required00:41
      • 11 Service Desk Metrics01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development01:16
      • 15 IT Operations Management-Overview
      • 16 Summary00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement00:49
      • 2 Continual Service Improvement00:12
      • 3 Objectives00:20
      • 4 CSI-Overview
      • 5 Summary00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models00:12
      • 2 Objectives00:22
      • 3 CSI and Organisational Change00:44
      • 4 CSI Register
      • 5 Service Measurement00:38
      • 6 CSI Monitor and Measure00:52
      • 7 Types of Metrics01:56
      • 8 CSI-Measurement and Metrics00:27
      • 9 CSF and KPI-Examples00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview00:53
      • 12 Seven-Step Improvement Process-Scope00:47
      • 13 Seven-Step DIKW Model01:31
      • 14 CSI Model
      • 15 Summary00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words05:16
    • Tips and Tricks 30:28
      • Introduction03:07
      • Service Management As Practice04:08
      • Service Strategy03:44
      • Service Design04:07
      • Service Transition03:48
      • Service Operation03:52
      • Continual Service Improvement01:53
      • Service Desk01:01
      • Tricky Questions01:27
      • Time Management01:45
      • Other Roles01:36
  • Free Course
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Exam & certification FREE PRACTICE TEST

  • How will I become ITIL Foundation certified?

    Achieve AXELOS-accredited ITIL® Foundation certification by following these steps:
     
    Step 1: Appear for the ITIL Foundation exam after completing the training
    Step 2: Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes
    Step 3: Earn two ITIL credits on successful completion of ITIL Foundation exam

  • What is ITIL Foundation certification?

    The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

  • What are the prerequisites for ITIL Foundation certification?

    There is no defined eligibility criterion for ITIL Foundation exam. ITIL Foundation certification is in itself a prerequisite for other level of ITIL certifications.
     

  • Why get an ITIL Certification?

    ITIL provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, establish cost-effective systems, develop customer relationships and support business change

  • How do I unlock my certificate?

    You must complete at least 85% of the course or attend one complete batch. You must also complete one simulation test with a minimum score of 60%.

  • When is the next ITIL V3 Foundation exam?

    There are no specified dates for conducting these exams. You can pick a date that fits in well with your schedule.

  • How long does it take to receive the ITIL V3 Foundation exam results?

    You will receive the results within 15 days from the day you take the exam.

  • How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

    The ITIL Foundation Exam has a total of 40 questions. The duration of the exam is 60 minutes.You must score at least 65% (26 questions) to earn the ITIL V3 Foundation Certification.

Reviews

Helped me moved from a junior pre-sales executive to a senior solutions consultant role in my company.

I love the learning platform offered by Simplilearn. The learning content is well simplified and is very easy to follow. Their 24/7 course availability and chat support help to resolve your technical queries on the fly. I am an existing customer and I have already enrolled for the second course. I would recommend this course to anyone who wants to hone their technical skills and want to take the next big leap in their career. Thumbs up Simplilearn.

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The course was interesting, well organized and interactive. I was able to connect well because of the real time examples which were discussed during the session. Thank you Simplilearn.

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Simplilearn is not just simple, it's an awesome learning. You just pick your choice and you can start off with your leanings. I had an instance wherein I had to face an interview in two days. Simplilearn was always there with me and I came out with flying colors. Ever since I have become a huge fan of Simplilearn.

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Simplilearn is a one stop destination to get all desired courses and certification. I had a lovely experience doing the course here & also completing it successfully. Faculties are very knowledgeable and are always there to support and answer queries. This is the best place to escalate your career goals into reality.

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The simplicity with which the course has been explained was extremely helpful. The trainer actually related real life incidents associated with this course which I think was a great idea.

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Good to learn, I Recommend this course to all. Great Enthusiasm all through.

Very Good training.... one of my friends took up the course last month... I am glad I took up this course..... hope to get certified. Thanks Simplilearn!

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Great explanation of concepts thru live examples, this helped me to link the topics and understand the connect between various topics. Excellent. Great learning experience.. Thanks a ton.

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Excellent training. Thanks a lot for the experience. Great knowledge sharing by the trainer.

It was a wonderful learning experience. Trainer's knowledge is impressive, and great teaching capability. Thanks for everything Simplilearn. The course content is great. The session was interactive which was very good.

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It was a great learning experience. Trainer was very knowledgeable, and he was interactive as well.

The course gives a very detailed overview of ITIL processes.

The training was very detail oriented.. I am very thankful to Simplilearn team.

The training was very informative and the trainer was very skillful and shared much more than what's there in the PPTs.

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FAQs

  • Who are the trainers for the live classroom training?

    All of our highly qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in the IT domain.

  • Is the exam fee included in the course fee?

    Yes. The exam fee is included in the course fee.

  • How do I register for the ITIL v3 Foundation exam session on Simplilearn?

    Once your have completed the course material, you can reach out to Simplilearn support or drop an email to exam@simplilearn.com.  Our team will help you with the process of registering for the exam.

  • Will my ITIL v3 Foundation certificate expire?

    The ITIL v3 Foundation certificate does not expire. However, there are different versions of ITIL Foundation with v3 2011 being the latest version. Once a new version of the course is  launched, you will need to get certified again

  • What certification will I receive after completing the training?

    After successful completion of the training, you will be awarded the course completion certificate along with the 45 hours PDU certificate from Simplilearn. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.

  • How does the online classroom training work?

    Online classroom training for ITIL is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

    All of the classes are conducted live online. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.

  • What tools do I need to attend the training sessions?

    The tools you’ll need to attend training are:
    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

  • What do I get with the training?

    You’ll get access to our e-learning content, practice simulation tests, and our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook that cross references the e-learning to reinforce your learning.

  • How does Simplilearn ensure that the training and course material delivered are effective?

    Our ITIL Foundation course is developed to help you pass the test on the first attempt, with a 100% guarantee. With our hands-on learning approach, the training not only gives you the confidence to pass the exam but also helps you retain the knowledge for the future.
     

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

  • Who are our Faculties and how are they selected?

    All of our highly qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in the IT domain. Each of them has gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating continue to train for us.

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support Promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

  • How long does it take to get ITIL Foundation exam results?

    As part of the web-based exam, the results are displayed immediately after completion of the exam.

  • I have passed the ITIL Foundation examination. When and how do I receive my certificate?

    When you register to take the examination, you create a profile on www.peoplecert.com. For the paper-based exam, the preliminary result email is sent within 48 hours. After 24 hours of receipt of the email, you can log in to the Peoplecert portal to unlock the AXELOS certificate.

  • I have an ITIL v2 Foundations certification. How do I update my certification to the current version?

    To upgrade your ITIL v2 Foundation certification to a v3 certification, you will need to take an ITIL v3 Foundation course

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Contact Us

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  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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