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Course description

  • What are the ITIL course objectives?

    The ITIL Certification Training offered by Simplilearn will be your initial step for getting certified as an ITIL professional. Our course is designed to help you clear the certification exam in your first attempt and level up as an ITIL expert. The course is focused on the concepts, key elements, and terminologies connected with the ITIL service lifecycle management, along with ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

  • What skills will you learn in this ITIL course in Mumbai?

    This ITIL Course in Mumbai will help you:

    • Align IT services with the needs of your organization
    • Learn to apply ITIL concepts, techniques, and tools to improve effectiveness and efficiency in business changes to optimize the customer experience
    • Learn about IT Service Management best practices, key principles, generic concepts, and ITIL 2011 process models that are required to the ITIL Certification exam
    • Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service operations, service transition, service design, and Continual Service Improvement
    • Understand applying the lean principles and automate standard tasks to improve the efficiency of ITSM processes
    •  

  • Who should take this ITIL Foundation Certification course in Mumbai?

    ITIL Foundation Training in Mumbai is beneficial for:

    • IT audit or security managers,
    • IT consultants,
    • IT architects, 
    • IT planners, and 
    • Anyone interested in enhancing the quality of IT service management.

    ITIL Certification Training in Mumbai is necessary for professionals who want to be skilled with the fundamentals of ITIL frameworks and learn how to utilize them in enhancing the quality of IT service management. This certification is ideal for IT Architects, Planners, and Consultants; Process Owners/Practitioners; Operations Managers; System Administrators/Analysts; Quality Analysts; IT Managers/Support Teams; Application Management Team/Development Team; Service Delivery Professionals; Database Administrators.
     

Course preview

  • ITIL® Foundation
    • Getting Started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to Service Management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check
      • 25 Summary 00:40
    • 1.2 - Service Management Lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 3.1 - Introduction to Service Design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key Concepts in Service Design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service Design Processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition 00:31
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request 00:43
      • 19 Access Management-Overview
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You 00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
  • Free Course
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Exam & certification FREE PRACTICE TEST

  • How will I become ITIL Foundation certified in mumbai?

    To earn the ITIL® Foundation Certification in Mumbai that is accredited by AXELOS, follow the steps given below:

    • On completing the ITIL training, take up the ITIL Foundation exam
    • The exam will be conducted for a time duration of 60 minutes, during which, you must get a score of 65% [i.e., 26 out of 40 questions] 
    • Once you complete the ITIL certification exam successfully, you will earn two ITIL credits

  • What is ITIL Foundation certification?

    The ITIL Foundation Certification is an entry-level certification which provides a general awareness of the terminologies, key elements, and concepts used in the ITIL service lifecycle. This certification also includes the links between lifecycle stages, the processes used and their contribution to service management practices.

  • What are the prerequisites for ITIL Foundation certification in Mumbai?

    There are no prerequisites for this ITIL Certification course in Mumbai. ITIL Foundation Certification itself serves as a prerequisite for other levels of ITIL certifications.

  • Why should I get an ITIL Certification?

    ITIL gives a robust framework for identifying, delivering, planning, and supporting IT services that can be adapted and applied to all organizational and business environments. It helps to develop customer relationships, establish cost-effective systems, support business changes, and manage business risk and service disruption failure.

  • How do I unlock my certificate?

     

    To unlock your certificate, you will be required to complete 1 simulation test with a minimum score of 60%. You will also be required to attend one full batch or complete at least 85% of the course.

  • When is the next ITIL V3 Foundation exam?

    The ITIL V3 exams are not conducted on any predefined dates. Candidates can schedule their exam on a convenient date.

  • How long does it take to receive the ITIL V3 Foundation exam results?

    Your exam results will be announced within 15 days from your exam date.

  • How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

    There are 40 questions in the ITIL Certification Exam. The exam will be 60 minutes long. During which, you must get a minimum score of 65% (26 questions) to procure the ITIL V3 Foundation Certification.

  • How do I download the ITIL V3 Foundation exam application?

    Simplilearn will provide assistance with the exam application process.

  • When do I need to register for the ITIL Foundation Exam?

    You can contact Simplilearn whenever you are ready to take up the ITIL exam and receive the exam voucher code. You will also have to get through with the examination within 6 months of issuing the exam voucher code.

  • What are the differences between ITIL® Foundation, ITIL® v3 Foundation and ITIL® v3 Foundation 2011?

    ITIL Foundation certification is an entry-level certification as compared to all the other levels of certification. ITIL v3 Foundation is the penultimate edition with “v3” referring to “version 3”. ITIL v3 Foundation 2011 is the latest version of the exam.

  • Until when can I purchase exam voucher from Simplilearn?

    Your course fee will contain the exam voucher fee as well. Booking for the exam must be made within 6 months of buying the course.

  • How frequently does exam fee change?

    The exam fee is governed by the certification body and can change anytime. You will be informed about the changes in the exam fee during the end of the calendar year. In case you haven’t booked the exam, and the prices have increased in the meantime, then you will be liable to pay the difference amount to Simplilearn.

  • What is the validity of my exam voucher?

    The validity period of the exam vouchers will be 6 months from the date of issuance. However, it can be revised in accordance with the certification body. You will have to rebuy the exam voucher as per the actual price if you did not book the exam within 6 months of purchasing the voucher.

  • How will I take the exam?

     

    A paper-based exam will be booked for Indian customers, and web-based exam vouchers will be booked for customers outside India. Bookings for the exam has to be made within the validity period of the course.

  • I would like to book paper-based exam in India, what is the process?

    You can contact Simplilearn to make bookings for a paper-based exam and take the exam by registering at one of the centers mentioned below.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Can I ask for refund of exam voucher cost once its issued to me?

    No. Once the exam voucher is issued, its cost cannot be refunded. Simplilearn obtains the exam voucher from the third party and does not own the voucher policies and cost.

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Reviews

Ashish Shah
Ashish Shah Vice President, Global MIS Support at Ipsos, Mumbai

Good, informative training. Course is well designed to understand the ITIL processes. Excellent quality course material. Trainer explained the concepts clearly and made learning very effective and interesting. Enough time was taken to explain the topics. Relevant practical examples were provided which was very useful to understand the topics. We had good interaction in the class. Reading material was also provided to prepare for the exams. Good value for money. Thanks.

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Vijay Wagh
Vijay Wagh Sr. Consultant - PMO at Capgemini, Mumbai

The content is good. It will help me grow in my career.

Piyush Chavda
Piyush Chavda Implementation Lead - Transition and Transformation Projects, Mumbai

This was a refresher course for the long-standing ITIL v3 Certification done a few years back.

Shailesh Thanekar
Shailesh Thanekar Mumbai

The workshop is well structured and provides good knowledge about the IT framework. The practical examples by faculty really helps in understanding the concept in depth.

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Rajiv Ghosalkar
Rajiv Ghosalkar Mumbai

The course is apt for the foundation level. Excellent hand out materials have helped in understanding of the project. The faculty was open to many arrangement of debate and discussion which made the course interactive.

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Avinash Chandra
Avinash Chandra Mumbai

Training course is very helpful Covered all the concepts with in-depth explanation.

Dhaval Pandya
Dhaval Pandya Mumbai

Faculty was excellent. Time was sufficient. Location was good. Overall, a very helpful training.

Samveet Sahoo
Samveet Sahoo Mumbai

The course was successful in providing all the insights on the ITIL purpose, design and methodology. It's a must for people who want to be thorough professional in IT service business.

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Ketan ghatode
Ketan ghatode Mumbai

The training has given me lot of insights about the life-cycle of IT industry and I think it will be very important for my career growth.

Rukmini Panda
Rukmini Panda Mumbai

Good training shared by Simplilearn. Concepts were well-explained.

SelvaRani Eruthayaraj
SelvaRani Eruthayaraj Mumbai

Very professional approach. Excellent training delivered by Simplilearn.

Sambuddha Banerjee
Sambuddha Banerjee Mumbai

Very good training, it was easy to understand and very helpful.

Proyusha Pawar
Proyusha Pawar Mumbai

Overall knowledge shared was good, Session was interactive

Anna John Rego
Anna John Rego Mumbai

Good Environment, better training & tools provided notes are helpful. Resource person was able to give us the best on this topic.

Cedric Savio Almeida
Cedric Savio Almeida Mumbai

Informative good examples while discussing a particular topic. Trainer had a good knowledge. Delivery was good.

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FAQs

  • Who are the trainers for the live classroom training?

    Simplilearn’s highly qualified trainers have a training and working experience of 15+ years in the IT domain and are certified in ITIL.

  • Is the exam fee included in the course fee?

    Yes. The course price covers the exam fee.

  • How do I register for the ITIL v3 Foundation exam session on Simplilearn?

    After thoroughly going through the ITIL course material, you can send an email to exam@simplilearn.com or contact Simplilearn support. Simplilearn will provide guidance with the registration process.

  • Will my ITIL v3 Foundation certificate expire?

    There is no expiration for the ITIL v3 Foundation certificate. However, several versions of the ITIL Foundation is available, and v3 2011 is the latest version. You will have to go through the certification process again when a new version of the course is introduced. 

  • What certification will I receive after completing the training?

    You will be rewarded with 22 PDUs for instructor-led training and 19 PDUs for self-paced learning along with a course completion certificate on successfully completing Simplilearn’s ITIL course. After clearing the ITIL exam, the exam body will award you the ITIL Foundation certification.

  • How does the online classroom training work?

    Online classroom training for ITIL course takes place through live streaming of all the classes. An ITIL-certified trainer having 15+ years of training and working experience will conduct the online classes. With a global audience attending the classes, your learning experience will be enhanced.

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

    Simplilearn conducts live online classes. The classes have interactive sessions which allow the candidates to take part in the discussions and ask questions during class time. For future reference, we will provide recordings of every session that you attend.

  • What tools do I need to attend the training sessions?

    You will need the following tools to attend the training:

    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Speakers, microphone, and headset: You will require a microphone to talk to others and speakers or headphones to hear instruction clearly. You can use separate speakers and a microphone or a headset with a built-in microphone.

  • What do I get with the training?

    Access to our tips and tricks videos, practice simulation tests, and e-learning content will be provided to the candidates with this training that helps them to face some of the challenging exam questions. An online participant handbook that cross-references the e-learning will also be provided to reinforce your learning. 

  • How does Simplilearn ensure that the training and course material delivered are effective?

    Simplilearn provides this ITIL Foundation course with a 100% guarantee to help you in clearing the ITIL exam in your first try. Our technique in providing you with practical learning will give you more than just the confidence to clear the exam by helping you retain the knowledge for long.

  • Can I cancel my enrollment? Will I get a refund?

    Yes. Cancellation of your enrollment is possible. After deducting the administration fee, we will refund your course price. Please read our Refund Policy to learn more.

  • I’d like to learn more about this training program. Who should I contact?

    You can reach out to Simplilearn by selecting the Live Chat link or by using the Contact us form on the right side of any page on our website. You can also get more details from our customer service representatives.

  • Who are the Simplilearn’s instructors and how are they selected?

    Simplilearn’s trainers are certified in ITIL and are highly-qualified with working and training experience of 15+ years in the IT domain. They undergo a meticulous selection process including technical evaluation, a training demo, and profile screening before getting certified to train for us. We ensure that the trainers who have a high alumni rating only continue as our faculty.

  • What is Global Teaching Assistance?

    We have a dedicated team of subject matter experts as our mentors who train you to get certified in your first try. They proactively engage the students to make sure that the course path is followed. Our teaching faculty will enrich your learning experience beginning from the class onboarding and project mentoring to job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support Promise?

    Simplilearn extends 24/7 support through calls, chat, and email. Our dedicated team will provide you with on-demand assistance through our community forum. You will get lifetime access to our community forum even after completing the course with us. 

  • How long does it take to get ITIL Foundation exam results?

    Soon after completing the web-based exam, you will get the results.

  • I have passed the ITIL Foundation examination. When and how do I receive my certificate?

    When you register for the ITIL exam, you will be creating a profile on www.peoplecert.com. You will receive an email of the preliminary result for the paper-based exam within 48 hours. You can unlock the AXELOS certificate by logging into your Peoplecert portal 24 hours after receiving the email.

  • I have an ITIL v2 Foundations certification. How do I update my certification to the current version?

    You can enroll for the ITIL v3 Foundation course and update your ITIL v2 Foundation certification to a v3 certification.

  • Till when can I purchase exam voucher from Simplilearn?

    You will be given the exam voucher along with the purchase of this course. You will have to book the ITIL examination within a year of purchasing the course. In case you haven’t done so and there is a hike in the exam voucher price, you will have to pay the difference amount to Simplilearn. The exam prices will be decided by the certification body. If you fail to book the exam within a year, you must buy the exam voucher once again according to the actual price.

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