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Course description

  • What are the course objectives?

    The ITIL Foundation Certification training in Pune is meant to give a complete overview of the ITIL service lifecycle management with its terminologies, basic concepts, and key elements. It is the initial step in the ITIL Certification path and ensures that you move to the expert level in a very short span of time. The training gives the confidence to pass the ITIL exam in the first trial by giving in-depth knowledge on ITSM processes, ITIL lifecycle phase interactions and outcomes, and service management best practices.

  • What skills will you learn?

    The ITIL Certification in Pune allows the candidates to:

    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
    • Understand how to apply lean principles and automate standard tasks to improve the efficiency of ITSM processes
    • Align IT services with the needs of your organization
    • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam
    • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience
    • Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes

  • Who should take this ITIL Foundation Certification course in Pune?

    Professionals working in the IT domain like IT audit or security managers, IT planners, IT architects find the ITIL Foundation Training in Pune beneficial to improve the IT service management quality.
    Professionals who wish to master the fundamentals of ITIL framework should take up this ITIL Foundation Training in Pune. the training is ideal for:

    • System Administrators/Analysts
    • IT Managers/Support Teams
    • Process Owners/Practitioners
    • Quality Analysts
    • Database Administrators
    • Operations Managers
    • Service Delivery Professionals
    • Application Management Team/Development Team
    • IT Architects, Planners, and Consultants

Course preview

  • ITIL® Foundation
    • Getting Started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to Service Management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check
      • 25 Summary 00:40
    • 1.2 - Service Management Lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 3.1 - Introduction to Service Design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key Concepts in Service Design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service Design Processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:13
      • 1 Introduction to Service Transition 00:29
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request 00:43
      • 19 Access Management-Overview
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You 00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
  • Free Course
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Exam & certification FREE PRACTICE TEST

  • How will I become ITIL Foundation certified in Pune?

    Candidates can get AXELOS-accredited ITIL® Foundation certified in Pune through the below-mentioned steps:
    1. Complete the training and take the ITIL Foundation exam
    2. Solve at least 26 out of 40 questions correctly ( score 65%) in a duration of 60 minutes
    3. Earn two ITIL credits on successful completion of ITIL Foundation exam

  • What is ITIL Foundation certification?

    The ITIL Foundation exam is considered as the entry-level certification and gives you a complete understanding of the terminology, concepts, and key elements used in the ITIL service lifecycle. It also includes the processes used and their contribution to the service management practices and the links between lifecycle stages.

  • What are the prerequisites for ITIL Foundation certification in Pune?

    The ITIL Foundation exam comes with no specific criteria to be fulfilled. ITIL Foundation certification is in itself a prerequisite for other levels of ITIL certifications.
     

  • Why get an ITIL Certification?

    ITIL is designed to provide a robust framework for all business and organizational environments to identify, plan, deliver, and support IT services. The framework helps in supporting business change and developing customer relationships, establishing cost-effective systems, and managing service disruption failure and business risk. 

  • How do I unlock my certificate?

    To unlock the Simplilearn certificate, the participant must attend one complete batch for the online classroom training or complete 85% of the Self-Paced learning course. One simulation test too should be passed with at least a 60% score.

  • When is the next ITIL V3 Foundation exam?

    To conduct the ITIL exam, no specific dates are announced. Candidates can choose the exam date at their convenience. 

  • How long does it take to receive the ITIL V3 Foundation exam results?

    Candidates can expect to get the results within 15 days of taking the exam.

  • How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

    The ITIL Foundation Exam is conducted for 60 minutes in which the candidates need to solve 40 questions. To achieve the ITIL V3 Foundation Certification, a minimum of 65%(26 questions) needs to be scored.

  • How do I download the ITIL V3 Foundation exam application?

    Simplilearn is responsible to help the candidates regarding exam application.

  • When do I need to register for the ITIL Foundation Exam?

    Candidates can schedule the ITIL exam as per their wish. They need to get in touch with Simplilearn to receive the exam voucher code when they are ready to take the exam. The voucher code is valid for 6 months. 

  • What are the differences between ITIL® Foundation, ITIL® v3 Foundation and ITIL® v3 Foundation 2011?

    The ITIL Foundation certification is the entry-level certification among all ITIL Certifications. “v3” stands for “version 3” and ITIL v3 Foundation is the penultimate edition. ITIL v3 Foundation 2011 is the latest version of the exam.

  • Until when can I purchase exam voucher from Simplilearn?

    The course price includes the cost of the exam voucher. Candidates must use the voucher within six months from the day they purchase the course.

  • How frequently does exam fee change?

    ITIL exam prices are monitored by the certification body and are liable to changes. Price changes are generally declared at the end of the calendar year. If the price increases before booking the exam, candidates need to pay the difference in amount to Simplilearn. 

  • What is the validity of my exam voucher?

    The validity of the exam voucher is 6 months but it is subject to revision by the certification body. If the exam is not booked within this timeframe, the voucher needs to be purchased again.

  • How will I take the exam?

    Indian customers are allowed to book only paper-based exam while for customers of other countries, web-based exam vouchers are booked. Candidates need to book the exam before their course validity expires.

  • I would like to book paper-based exam in India, what is the process?

    Candidates can book the paper-based exam by visiting our centers present in different cities. The timings for different cities are mentioned below.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Can I ask for refund of exam voucher cost once its issued to me?

    Candidates are not allowed to ask for a refund of the exam voucher cost once it is paid. Simplilearn has no right over voucher cost and policies as they are obtained from third-party bodies.

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Reviews

Sandeep Nandal
Sandeep Nandal Team Lead / Senior System Engineer at IBM India Pvt. Ltd., Pune

The training was very informative and the trainer was very skillful and shared much more than what's there in the PPTs.

Gadibavi Venkata Mohan Reddy
Gadibavi Venkata Mohan Reddy Pune

Excellent training; informative and will be helpful for any current or future project execution in effective and efficient manner.

Kanhaiya Jethani
Kanhaiya Jethani Pune

The course faculty conducted the course in an excellent manner and aligned the same with many real life examples.

Rajesh Wagh
Rajesh Wagh Pune

The training delivered was excellent . It was with live examples and very easy to learn.

Ritu Gupta
Ritu Gupta Pune

Course material is good and the trainer is excellent in knowledge sharing.

Purnima S Gaikwad
Purnima S Gaikwad Pune

The training session was very interactive and helpful.

Asmitaa Kumar
Asmitaa Kumar Pune

Very informative training, concepts were taught clearly and with in-depth details.

Amol Kuthe
Amol Kuthe Pune

Training was very informative; trainer has good knowledgeable of ITIL which he shared brilliantly.

Rohit Pandita
Rohit Pandita Pune

The training was delivered in the best way possible; really impressed.

Vidit Gupta
Vidit Gupta Pune

Wonderful training and interpersonal skills. Hands-on in the knowledge of the subject.

Gadibavi Venkata Mohan Reddy
Gadibavi Venkata Mohan Reddy Pune

Excellent information shared; the training will be help me deal my current and future project execution in an effective and efficient manner.

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Ashish Chandak
Ashish Chandak Pune

Crisp and concise course, well-packed in two days time.

Anurag Pandey
Anurag Pandey Pune

I am very much satisfied with this training and the trainer.

Rahul Bathwal
Rahul Bathwal Pune

Great environment with disciplined atmosphere.

Madhan Kumar
Madhan Kumar Pune

It is very useful to our further career. The trainer is very good in subject, it is very useful.

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FAQs

  • Who are the trainers for the live classroom training?

    Simplilearn appoints trainers who are ITIL certified and have working experience in the IT domain for more than 15 years.

  • Is the exam fee included in the course fee?

    Yes, the course fee for ITIL includes the exam fee as well.

  • How do I register for the ITIL v3 Foundation exam session on Simplilearn?

    Candidates first need to finish learning the course material and then they can talk to the support team of Simplilearn. They can also drop an email to exam@simplilearn.com. The support team can then guide them how to register for the exam.

  • Will my ITIL v3 Foundation certificate expire?

    There is no expiration of the ITIL v3 Foundation certificate. But, candidates should know that ITIL Foundation has different versions with the latest being v3 2011. On the launch of a new version, candidates should get certified again.

  • What certification will I receive after completing the training?

    Simplilearn awards 22 PDUs for online training and 19 PDUs for self-paced learning along with a course completion certificate to the candidates who complete the course successfully. To get ITIL Foundation certificate, candidates need to qualify the ITIL exam of the authorized body. 
     

  • How does the online classroom training work?

    Simplilearn’s ITIL course training is conducted through live video streaming. In the presence of a global audience, a trainer who is ITIL certified and has 15+ years of training and work experience conducts the class.

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

    For the ITIL training program, all of the classes are conducted via live online streaming. Candidates can get their queries resolved during the class by interacting with the mentors. What’s more, we provide recordings of each session for review in case the class gets missed. 

  • What tools do I need to attend the training sessions?

    To attend the ITIL Foundation training sessions, candidates require:
    • OS: Mac any version above OS X 10.6 or Windows any version above XP SP3
    • Preferable Internet Speed above 512 KBPS
    • Headset: Any decent headset and microphone which can be used to talk and hear clearly during the sessions.

  • What do I get with the training?

    As part of the training, our e-learning content is provided to the candidates which also contains practice simulation tests and videos of useful tips and tricks. The tests help candidates prepare for the ITIL exam. The participant handbook with cross-references to the e-learning is also provided to benefit the candidates.

  • How does Simplilearn ensure that the training and course material delivered are effective?

    Simplilearn takes the initiative of providing the best-in-class learning approach for its candidates. The CISA trainers help the candidates pass their exam in their first attempt and enhance the skills of the candidates beyond what is required for the ITIL Foundation exam.

  • Can I cancel my enrollment? Will I get a refund?

    After a deduction of an amount equivalent to the administration fees, the remaining amount is refunded to the candidate if they cancel their enrollment. For further details, read our Refund Policy.

  • I’d like to learn more about this training program. Who should I contact?

    We provide a Contact Us form on the right of every page of our website to get in touch with our customer representatives. There is also an option of Live Chat where candidates can contact our support team.

  • Who are the instructors and how are they selected?

    We select trainers only after a strict recruitment procedure ensuring that they are ITIL certified. The procedure involves technical evaluation, profile screening as well as training demo. We ensure that the domain experts having 15+ years of relevant teaching experience in the IT domain are only allowed to become the mentors.

  • What is Global Teaching Assistance?

    From class onboarding to project guidance and job assistance, the mentors of Simplilearn’s ITIL Foundation course support the candidates throughout their course path. The mentors enrich the learning experience of the candidates and engage them so that they have a clear understanding of every topic covered in the training program.
    Teaching assistance is provided during business hours. 

  • What is covered under the 24/7 Support Promise?

    Our support team is available for the candidates via calls, chat, or email throughout the day to deal with any issues regarding ITIL. There is a community forum too that can be accessed 24/7 by the candidates. Moreover, it comes with lifelong access. 

  • How long does it take to get ITIL Foundation exam results?

    Since ITIL Foundation exam is web-based, candidates can see the results displayed immediately after finishing the exam.

  • I have passed the ITIL Foundation examination. When and how do I receive my certificate?

    A profile on www.peoplecert.com is created when a candidate registers to appear for the ITIL Foundation exam. If the candidate took a paper-based exam, he will receive the email containing the preliminary result within 48 hours. To unlock the AXELOS certificate, candidates are required to log in to the Peoplecert portal after 24 hours of getting the email.

  • I have an ITIL v2 Foundations certification. How do I update my certification to the current version?

    An ITIL Version 3 Foundation course should be completed in case the candidate wishes to upgrade his ITIL v2 Foundation certification to a v3 certification. 

  • Till when can I purchase exam voucher from Simplilearn?

    Simplilearn includes the exam voucher in the total course price. It must be ensured that the exam is booked within one year from the course purchase day. Failing this, the candidate needs to pay again to procure the voucher. In case the exam price increases in one year, the difference in amount needs to be paid to Simplilearn.

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    Contact Us

    +91 80494 13482

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    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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