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ITIL® Intermediate RCV Introductory Tutorial

ITIL Intermediate RCV Tutorial

This is the introductory lesson on Release, Control, and Validation (RCV), which is a part of the ITIL 2011 Capability tutorial on Release, Control, and Validation (RCV) Course. The purpose of this tutorial is to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Service Lifecycle core publications.

Let us learn what ITIL Intermediate RCV Tutorial is all about.

RCV Description

The RCV Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules leading to the ITIL Expert in IT Service Management Certificate.

The ITIL Certificate in RCV is intended to enable the holders of the certificate to apply the practices in change and release of the Service Management Lifecycle.

Let’s understand the objective of the ITIL Intermediate RCV tutorial in the next section.

Wish to know more about ITIL Intermediate RCV? Consider watching our Course Preview here!

Objective

At the end of this ‘ITIL Intermediate RCV’ tutorial, you should be able to:

  • Describe organizing for Release, Control, and Validation, including roles, responsibilities, activities, and functions to achieve operational excellence

  • Outline how to measure Release, Control, and Validation

  • Cite technology and implementation considerations for Release, Control, and Validation

  • List challenges, Critical Success Factors, and risks in Release, Control, and Validation

  • Define terminology related to Release, Control, and Validation

  • Prepare to pass the Release, Control, and Validation certification examination

Let us now look at the candidates who can opt for this certification in the next section.

Target Candidate

The target group of the ITIL Intermediate Qualification Release, Control, and Validation includes, but is not restricted to:

  • IT professionals

  • Business managers

  • Business process owners

Individuals who require a deep understanding of the ITIL Certificate in the Release, Control, and Validation processes and of how it may be used to enhance the quality of IT service support within an organization.

Apart from the candidates mentioned in the previous section, the following candidates can also make use of  this tutorial:

  • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities

  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications

  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules

  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Let us now look at the exam prerequisites of ITIL Intermediate RCV in the next section.

Exam Prerequisites

To be eligible for the examination leading to the ITIL Release, Control and Validation Certificate, the candidate must fulfill the following requirements:

  • Undertake at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus

  • 2 to 4 years professional experience working in IT service management is highly desirable

  • Hold the ITIL Foundation Certificate in IT Service Management (or another appropriate certificate, earlier ITIL and bridge qualifications).

  • It is also recommended that candidates should complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Transition and ITIL Service Operation core guidance in preparation for the examination, specifically Chapter 2: Service management as a practice.

In the next section, we will discuss RCV exam format.

ITIL® 2011 RCV Exam Format

ITIL 2011 RCV Exam consists of Eight (8) Multiple Choice Questions, which will be Scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark and one which is a distracter and achieves no marks.

The duration of the exam is 90 Minutes. As a Prerequisite, you need to have an ITIL 2011 Foundation Certificate OR ITIL V2 Foundation Certificate plus Bridge Certificate AND Completion of an accredited course from an ITIL Accredited Training Provider. It is a supervised exam and closed book. You need to acquire a minimum Pass Score of 28 right answers out of 40 questions or score 70% in the exam.

Tutorial Outline

Let us look at an overview of all the learning units of the ITIL Intermediate RCV Tutorial in the table shown below. In all, we have 11 learning units including the introductory lesson.

Lesson No

Chapter Name

What You’ll Learn

Lesson 1

 

Introduction to Release Management

In this chapter, you’ll be able to:

  • Understand the RCV core concepts

  • Describe the purpose, objectives, scope, and activities of service transition lifecycle phase

  • Explain the RCV processes in relation to service transition

  • Describe the activities related to overall transition planning and ongoing support.

Lesson 2

Change Management

In this chapter, you’ll be able to:

  • Understand the complete overview of the purpose, objectives, scope, and importance of change management as a process to generate business value.

  • Explain the Change management policies, principles, concepts, activities, methods, and techniques in relation to RCV practices.

  • Review the efficient use of change management metrics, as well as how service operation and continual service improvement interacts with change management.

Lesson 3

Service Asset and Configuration Management

In this chapter, you’ll be able to:

  • Understand the complete overview of the purpose, objectives, scope, and importance of SACM as a process to generate business value.

  • Explain the SACM policies, principles, concepts, activities, methods and techniques in relation to RCV practices.

  • Explain the importance and use of configuration items (CIs), along with tools, activity models, CMS back-ups and historical data.

  • Review the efficient uses of SACM metrics, as well as how service operation interacts with SACM.

Lesson 4

Service Validation and Testing

In this chapter, you’ll be able to:

  • Describe the complete overview of the purpose, objectives, scope, and importance of SVT as a process, the various test models, test and validation conditions.

  • Explain the SVT policies, principles, concepts, activities, methods, and techniques in relation to RCV practices and building/achieving quality of service.

  • Review the efficient use of SVT metrics regarding business value contribution and internal efficiency.

Lesson 5

Release and Deployment Management

In this chapter, you’ll be able to:

  • Understand the complete overview of the purpose, objectives, scope, and importance of release and deployment management as a process to generate business value.

  • Explain the Release and deployment management policies, principles, concepts, activities, methods, and techniques in relationship to RCV practices.

  • Discuss the concept of the release unit, along with RDM planning, release build and test, pilots, deployment, logistics, delivery, retirement, risks, and financials.

  • Review the efficient use of RDM critical success factors and key performance indicators.

Lesson 6

Request Fulfillment

In this chapter, you’ll be able to:

  • Understand the complete overview of the purpose, objectives, scope, and importance of request fulfillment as a process, as well as of how request fulfillment may help to establish a self-help service practice within an organization.

  • Explain the Request fulfillment policies, principles, concepts, activities, methods, and techniques in relation to RCV practices.

  • Explore the relationship between request fulfillment and release and deployment management, as well as how it differs from incident management.

Lesson 7

Change Evaluation

In this chapter, you’ll be able to:

  • Understand the overview of the purpose, objectives, scope, and importance of change evaluation as a process.

  • Explain the Change evaluation policies, principles, concepts, activities, methods, and techniques in relation to RCV practices.

  • Discuss the evaluation of predicted and actual service performance, and their relation to risk management.

Lesson 8

Knowledge Management

In this chapter, you’ll be able to:

  • Understand the complete overview of the purpose, objectives, scope, and importance of KM as a process, and the benefits of deploying a service knowledge management system (SKMS).

  • Discuss the basic layers of the KM concept using the data-information-knowledge-wisdom (DIKW) structure, as well as what constitutes an effective KM strategy with practical techniques for enabling knowledge transfer.

  • Explain the KM policies, principles, concepts, activities, methods and in relation to RCV practices and the importance of the stakeholder groups.

  • Review the efficient use of KM critical success factors and key performance indicators.

Lesson 9

RCV Roles and Responsibilities

In this chapter, you’ll be able to:

  • Define and discuss change management, release and deployment management, service validation and testing, service asset and configuration management, knowledge management, request fulfillment and change evaluation roles/functions that are responsible for executing each step of the process.

Lesson 10

Technology and Implementation Considerations

In this chapter, you’ll be able to:

  • Explain the technology and implementation considerations and their application for the effective management of release, control, and validation.

  • Explain the technology requirements for service management tools, where and how these would be used within RCV, the need, and benefits of tools that support service transition as related to RCV and implementing RCV processes

 

How about investing your time in ITIL Intermediate RCV Certification? Watch our Course Preview now!

Conclusion

In this lesson, we got some information about the ITIL intermediate Examination format itself and looked at the prerequisite of taking up the examination. Finally, we covered the objective, eligible candidates, and RCV syllabus.

The next lesson talks about Introduction to Release Management.

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  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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