This is the introductory lesson on Release, Control, and Validation (RCV), which is a part of the ITIL 2011 Capability tutorial on Release, Control, and Validation (RCV) Course. The purpose of this tutorial is to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Service Lifecycle core publications.
Let us learn what ITIL Intermediate RCV Tutorial is all about.
The RCV Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules leading to the ITIL Expert in IT Service Management Certificate.
The ITIL Certificate in RCV is intended to enable the holders of the certificate to apply the practices in change and release of the Service Management Lifecycle.
Let’s understand the objective of the ITIL Intermediate RCV tutorial in the next section.
Wish to know more about ITIL Intermediate RCV? Consider watching our Course Preview here!
At the end of this ‘ITIL Intermediate RCV’ tutorial, you should be able to:
Describe organizing for Release, Control, and Validation, including roles, responsibilities, activities, and functions to achieve operational excellence
Outline how to measure Release, Control, and Validation
Cite technology and implementation considerations for Release, Control, and Validation
List challenges, Critical Success Factors, and risks in Release, Control, and Validation
Define terminology related to Release, Control, and Validation
Prepare to pass the Release, Control, and Validation certification examination
Let us now look at the candidates who can opt for this certification in the next section.
The target group of the ITIL Intermediate Qualification Release, Control, and Validation includes, but is not restricted to:
IT professionals
Business managers
Business process owners
Individuals who require a deep understanding of the ITIL Certificate in the Release, Control, and Validation processes and of how it may be used to enhance the quality of IT service support within an organization.
Apart from the candidates mentioned in the previous section, the following candidates can also make use of this tutorial:
Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities
Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
Let us now look at the exam prerequisites of ITIL Intermediate RCV in the next section.
To be eligible for the examination leading to the ITIL Release, Control and Validation Certificate, the candidate must fulfill the following requirements:
Undertake at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus
2 to 4 years professional experience working in IT service management is highly desirable
Hold the ITIL Foundation Certificate in IT Service Management (or another appropriate certificate, earlier ITIL and bridge qualifications).
It is also recommended that candidates should complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Transition and ITIL Service Operation core guidance in preparation for the examination, specifically Chapter 2: Service management as a practice.
In the next section, we will discuss RCV exam format.
ITIL 2011 RCV Exam consists of Eight (8) Multiple Choice Questions, which will be Scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark and one which is a distracter and achieves no marks.
The duration of the exam is 90 Minutes. As a Prerequisite, you need to have an ITIL 2011 Foundation Certificate OR ITIL V2 Foundation Certificate plus Bridge Certificate AND Completion of an accredited course from an ITIL Accredited Training Provider. It is a supervised exam and closed book. You need to acquire a minimum Pass Score of 28 right answers out of 40 questions or score 70% in the exam.
Let us look at an overview of all the learning units of the ITIL Intermediate RCV Tutorial in the table shown below. In all, we have 11 learning units including the introductory lesson.
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Lesson 1
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Lesson 8 |
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Lesson 9 |
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Lesson 10 |
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How about investing your time in ITIL Intermediate RCV Certification? Watch our Course Preview now!
In this lesson, we got some information about the ITIL intermediate Examination format itself and looked at the prerequisite of taking up the examination. Finally, we covered the objective, eligible candidates, and RCV syllabus.
The next lesson talks about Introduction to Release Management.
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