This is the introductory lesson of the ITIL MALC tutorial, which is part of the ITIL® Managing across the Lifecycle (MALC) Certification Training. This tutorial will give you an overview of the course, its prerequisites, and the value it will offer to you.
Managing across the lifecycle is the last step in achieving the ITIL expert certification. Therefore it is mainly focused on individuals who want to become “ITIL Experts.” On completing MALC, an individual can apply the ITIL knowledge, and it provides skills that can be tangibly used in the workplace.
Let’s understand the objectives of this ITIL MALC tutorial in the next section.
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:
Fundamental concepts of the service lifecycle Communication
Stakeholder management
Integrating service management processes across the service lifecycle
Managing services across the service lifecycle Governance
Organisation Measurement Implementing
Improving service management capability
Let us now look at the target audience in the next section of this ITIL MALC tutorial.
Following are the target audiences of the ITIL MALC Tutorial.
Chief Information Officers
Senior IT managers
IT managers and supervisors
IT professionals
IT operations practitioners
IT development practitioners
Individuals seeking the ITIL Expert in IT Service Management certificate
Let us now look at the exam prerequisites for ITIL in the next section of this ITIL MALC tutorial.
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To be eligible for the MALC certification:
Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme.
Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution.
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits.
15 credits can be earned from ITIL Intermediate qualifications.
Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits.
Holders of ITIL expert certificate in IT service management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification.
In the next section, we will discuss the MALC exam format.
ITIL 2011 MALC Exam consists of Eight (10) Multiple Choice Questions, which will be scenario based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark and one which is a distracter and achieves no marks. The duration of the exam is 120 Minutes.
As a prerequisite, you need to have an ITIL 2011 foundation certificate OR ITIL V2 foundation certificate plus bridge certificate AND completion of an accredited course from an ITIL accredited training provider. It is a supervised exam and closed book. You need to acquire a minimum pass score of 70% in the exam.
Let us explore the lessons covered in ITIL MALC Tutorial in the next section.
There are eight lessons covered in this ITIL MALC tutorial. Take a look at the lesson names that are listed below.
Lesson No |
Chapter Name |
What You’ll Learn |
Lesson 1 |
ITIL® MALC - Key Concepts of the Service Lifecycle Tutorial |
In this chapter, we’ll briefly cover the topics on:
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Lesson 2 |
In this chapter, we shall discuss:
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Lesson 3 |
Integrating Service Management Processes Across the Service Life-cycle Tutorial |
In this chapter, we shall discuss:
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Lesson 4 |
In this chapter, we shall discuss:
|
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Lesson 5 |
In this chapter, you’ll be able to:
|
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Lesson 6 |
The objective of this chapter is:
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Lesson 7 |
Implementing and Improving Service Management Capability Tutorial |
In this chapter, we shall discuss:
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Lesson 8 |
In this chapter, you’ll be able to:
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With this, we come to an end about what the ITIL MALC tutorial includes. In the next chapter, we will discuss the ITIL® MALC - Key Concepts of the Service Lifecycle Tutorial
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