The ITIL® 4 Specialist: DSV certification is a prerequisite for the ITIL 4 Managing Professional designation, which assesses a candidate’s knowledge of how to run successful IT-enabled services and teams. This certification will help you understand the impact of agile and lean work processes and how to leverage them.
To be eligible to take this ITIL 4 Specialist: Drive Stakeholder Value course, applicants should have:
The purpose of this ITIL 4 Specialist: Drive Stakeholder Value certification course is to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts. It also provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
You will receive your exam results within 10-15 business days after you take the exam.
Simplilearn has provided a document with detailed instructions (including screenshots) regarding the booking process.
Once you have booked your exam and the voucher has been issued, it can’t be refunded.
Yes. After training, you will receive a mock test to help you prepare for the ITIL 4 Specialist: Drive Stakeholder Value exam.
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.
All of our trainers are ITIL-certified and have more than 15 years of experience in training and working in IT.
Yes. The examination fee is included in the course fee.
The ITIL 4 Specialist: Drive Stakeholder Value certificate does not expire.
Our teaching assistants are a dedicated team of subject matter experts motivated to help you get certified on your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Global Teaching Assistance is available during regular business hours.
We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you’ll have lifetime access to the community forum, even after you complete your course.
Simplilearn provides recordings of each class so you can review them as needed before the next session. With Flexi-Pass, Simplilearn gives you access to all classes for 90 days so that you have the flexibility to choose sessions at your convenience.
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.
Unit 3201, Level 32, Tower B, The Vertical Corporate Towers Avenue 10, Bangsar, No.8, Jalan Kerinchi 59200 Kuala Lumpur Malaysia