ITIL V3 Certification Course Overview

Simplilearn’s ITIL® V3 Foundation training is designed to ensure that you succeed in the ITIL® V3 certification exam in your first attempt. The training focuses on the key elements, concepts, terminologies associated with ITIL service lifecycle management, ITIL lifecycle phase interactions, ITSM processes, and service management best practices.

ITIL V3 Training Key Features

  • 24 hours of self-paced learning
  • 50 end-of-chapter quizzes
  • Four simulation exams
  • Five industry-based case studies and seven real-world examples
  • Obtain 19 PDUs (self-paced) or 22 PDUs (blended learning)

Skills Covered

  • IT management concepts
  • IT management best practices
  • ITIL tools and techniques
  • Service strategy concepts
  • Service design processes
  • Service transition processes
  • Centralize activities
  • Automate standard tasks
  • Improve the efficiency of ITSM

Training Options

Self-Paced Learning

$ 499

  • Lifetime access to high-quality self-paced e-learning content curated by industry experts
  • 24x7 learner assistance and support

Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

ITIL V3 Course Curriculum

Eligibility

This training is primarily intended for IT architects, IT planners, IT consultants, IT audit or security managers, and anyone interested in enhancing the quality of IT service management. Also, this ITIL certification course is suited for IT managers, operation managers, database administrators, quality analysts, process owners, service delivery professionals, and system administrators.

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Pre-requisites

There are no prerequisites for taking this ITIL Foundation training course. As an entry-level course, it is suitable for anyone looking to understand IT service management.

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Course Content

  • ITIL® Foundation

    Preview
    • Getting Started with ITIL® Foundation

      08:06Preview
      • Getting started with ITIL® Foundation
        08:06
    • 1.1 - Introduction to Service Management

      21:13Preview
      • 1 Introduction to Service Management Lifecycle
        00:28
      • 2 Principles of IT Service Management
        00:14
      • 3 Objectives
        00:25
      • 4 IT Service Management-Best Practices
        01:10
      • 5 Public and Proprietary Practices
        01:18
      • 6 Knowledge Check
        00:00
      • 7 Service Introduction
        01:21
      • 8 Service Management
        02:57
      • 9 Service Management Practice
        01:24
      • 10 Challenges in Service Management
        00:54
      • 11 Benefits of IT Service Management
        00:29
      • 12 Stakeholders in Service Management
        00:00
      • 13 Internal and External Customers
        00:58
      • 14 Internal and External Services
        01:19
      • 15 Process
        01:45
      • 16 Process Characteristics
        00:33
      • 17 Functions Related to Service Management
        02:13
      • 18 How Processes and Functions Operate
        00:46
      • 19 Roles in Service Management
        00:00
      • 20 RACI Model
        01:05
      • 21 RACI Model (contd.)
        00:28
      • 22 Types of Service Providers
        00:00
      • 23 Supplier and Contracts
        00:46
      • 24 Knowledge Check
        00:00
      • 25 Summary
        00:40
    • 1.2 - Service Management Lifecycle

      03:42Preview
      • 1 The Service Lifecycle
        00:13
      • 2 Objectives
        00:21
      • 3 Components of Service Management Lifecycle
        00:00
      • 4 Interactions in the Service Lifecycle
        01:08
      • 5 Relationship between Governance and ITSM
        01:13
      • 6 Summary
        00:47
    • 1.3 - Quiz

      00:15
      • 1 Quiz
        00:00
      • 2 Thank You
        00:15
    • 2.1 - Introduction to Service Strategy

      04:47Preview
      • 1 Introduction to Service Strategy
        00:28
      • 2 Service Strategy
        00:21
      • 3 Objectives
        00:23
      • 4 Service Strategy-Overview
        00:00
      • 5 Service Strategy Processes
        00:45
      • 6 Types of Services
        01:59
      • 7 Service Strategy-Customers and Users
        00:20
      • 8 KNOWLEDGE CHECK
        00:00
      • 9 Summary
        00:31
    • 2.2 - Service Strategy Concepts

      16:26Preview
      • 1 Service Strategy Concepts
        00:18
      • 2 Objectives
        00:15
      • 3 Service Utility and Warranty
        01:37
      • 4 Service Utility and Warranty (contd.)
        01:27
      • 5 Service Assets
        01:03
      • 6 KNOWLEDGE CHECK
        00:00
      • 7 Value Creation
        00:34
      • 8 Value Creation (contd.)
        00:43
      • 9 Factors that Influence Customer Perception of Value
        00:19
      • 10 Customer Perception of Value
        00:40
      • 11 Business Outcomes
        01:22
      • 12 Business Outcomes (contd.)
        01:33
      • 13 Service Packages
        00:00
      • 14 Service Packages (contd.)
        00:41
      • 15 Business Case and Its Uses
        00:52
      • 16 Business Case Structure
        00:29
      • 17 Risk
        01:11
      • 18 Service Management Technology and Automation
        00:44
      • 19 Automation Benefits
        00:46
      • 20 Service Management Tools
        01:15
      • 21 Summary
        00:37
    • 2.3 - Service Strategy Processes

      12:14Preview
      • 1 Service Strategy Processes
        00:21
      • 2 Objectives
        00:28
      • 3 Demand Management-Overview
        00:00
      • 4 Managing Demand for Services
        01:22
      • 5 PBA and UP
        00:35
      • 6 PBA and UP (contd.)
        01:36
      • 7 Service Portfolio Management-Introduction
        00:52
      • 8 Service Portfolio Management-Overview
        00:00
      • 9 Service Portfolio-Components
        02:12
      • 10 Service Portfolio Management-Process
        01:55
      • 11 Financial Management-Overview
        00:00
      • 12 Financial Management-Activities
        00:00
      • 13 Financial Management-Benefits
        00:46
      • 14 KNOWLEDGE CHECK
        00:00
      • 15 Business Relationship Management-Overview
        00:00
      • 16 BRM External and Internal Service Providers
        00:52
      • 17 Business Relationship Manager Responsibilities
        00:35
      • 18 Summary
        00:40
    • 2.4 - Quiz

      00:16Preview
      • 1 Quiz
        00:00
      • 2 Thank You
        00:16
    • 3.1 - Introduction to Service Design

      03:09Preview
      • 1 Service Design
        00:29
      • 2 Introduction to Service Design
        00:13
      • 3 Objectives
        00:19
      • 4 Service Design-Overview
        00:00
      • 5 Roles in Service Design
        00:51
      • 6 Roles in Service Design (contd.)
        00:31
      • 7 Summary
        00:46
    • 3.2 - Key Concepts in Service Design

      04:18
      • 1 Key Concepts in Service Design
        00:17
      • 2 Lesson Objectives
        00:20
      • 3 4 P’s of Service Design
        00:00
      • 4 Major Aspects of Service Design
        02:03
      • 5 Service Design Package
        00:57
      • 6 Summary
        00:41
    • 3.3 - Service Design Processes

      35:55Preview
      • 1 Service Design Processes
        00:12
      • 2 Objectives
        00:19
      • 3 Service Catalogue Management-Overview
        00:00
      • 4 Service Catalogue Management Two View Structure
        00:00
      • 5 Service Catalogue Management Three View Structure
        01:00
      • 6 Service Catalogue Management Three View Structure (contd.)
        00:35
      • 7 Role of Service Catalogue Manager
        00:00
      • 8 Service Level Management-Overview
        00:00
      • 9 Service Level Management-Process Activities
        01:28
      • 10 Service Level Management-Key Terms
        00:42
      • 11 Relationship between Service Catalogues and Agreements
        01:57
      • 12 Service Level Management Designing SLA Structures
        00:31
      • 13 Service Level Management Designing SLA Structures (contd.)
        03:39
      • 14 Content of an SLA
        01:01
      • 15 Service Level Management-service Review
        00:34
      • 16 Service Improvement Program
        00:38
      • 17 Interfaces To Service Level Management
        00:40
      • 18 Service Level Management Vs. Business Relationship Management
        01:08
      • 19 Supplier Management-Overview
        00:00
      • 20 Supplier And Contract Management Information System
        01:50
      • 21 Supplier Management And Service Level Management
        01:00
      • 22 Supplier Categorisation
        01:52
      • 23 Role Of Supplier Manager
        00:56
      • 24 Capacity Management-Overview
        00:00
      • 25 Capacity Management-Process Activities
        02:53
      • 26 Sub Processes in Capacity Management
        00:00
      • 27 Capacity Management-Capacity Plan
        00:38
      • 28 Availability Management-Overview
        00:00
      • 29 Availability Management-Key Terms
        01:41
      • 30 Availability Management-Expanded Incident Lifecycle
        01:45
      • 31 Concepts Related To Expanded Incident Lifecycle
        01:35
      • 32 IT Service Continuity Management-Overview
        00:00
      • 33 IT Service Continuity Management-Key Terms
        00:42
      • 34 IT Service Continuity Management-lifecycle Activities
        01:48
      • 35 Information Security Management-Overview
        00:00
      • 36 Information Security Framework
        00:39
      • 37 IT Security Policy
        01:22
      • 38 Information Security Management System
        01:48
      • 39 Design Coordination-Overview
        00:00
      • 40 Design Coordination And Governance
        00:25
      • 41 Summary
        00:37
    • 3.4 - Quiz

      00:16
      • 1 Quiz
        00:00
      • 2 Thank You
        00:16
    • 4.1 - Introduction to Service Transition

      04:13Preview
      • 1 Introduction to Service Transition
        00:29
      • 2 Service Transition
        00:10
      • 3 Objectives
        00:26
      • 4 Service Transition-Overview
        00:00
      • 5 Configuration Item
        00:48
      • 6 Configuration Management System
        01:44
      • 7 Summary
        00:36
    • 4.2 - Service Transition Processes

      28:15Preview
      • 1 Service Transition Processes
        00:13
      • 2 Objectives
        00:38
      • 3 Introduction to Service Transition Processes
        01:00
      • 4 Transition, Planning and Support
        00:00
      • 5 Introduction to Change Management
        01:21
      • 6 Change Management-Overview
        00:00
      • 7 Change Model
        00:57
      • 8 Types of Change
        01:00
      • 9 Key Terminologies
        01:11
      • 10 Change Proposal
        00:49
      • 11 Change Management Process-Change Flow
        00:00
      • 12 Change Advisory Board
        00:58
      • 13 Change Manager-Responsibilities
        00:48
      • 14 7 R’s of Change Management
        00:58
      • 15 Change Metrics
        01:33
      • 16 Key Challenges in Change Management
        01:16
      • 17 Service Asset and Configuration Management-Overview
        00:00
      • 18 Knowledge Check
        00:00
      • 19 Configuration Baseline and Database
        00:00
      • 20 Definitive Media Library
        00:43
      • 21 CMDB and DML
        00:55
      • 22 Secure Library and Secure Stores
        00:38
      • 23 SACM-Logical Model
        01:16
      • 24 Relationship between CMDB, CMS and SKMS
        01:39
      • 25 Introduction to Release and Deployment Management
        02:01
      • 26 Release and Deployment Management-Overview
        00:00
      • 27 Release Policy
        01:42
      • 28 Types of Releases
        00:53
      • 29 Release and Deployment Approaches
        02:27
      • 30 RDM Phases
        00:00
      • 31 Introduction to Knowledge Management
        00:51
      • 32 Knowledge Management-Overview
        00:00
      • 33 Data-Information-Knowledge-Wisdom
        01:41
      • 34 Summary
        00:47
    • 4.3 - Quiz

      00:15Preview
      • 1 Quiz
        00:00
      • 2 Thank You
        00:15
    • 5.1 - Introduction to Service Operations

      08:12Preview
      • 1 Service Operation
        00:31
      • 2 Introduction to Service Operations
        00:10
      • 3 Objectives
        00:23
      • 4 Service Operations-Overview
        00:00
      • 5 Role of Communication
        00:34
      • 6 Types of Communication
        00:52
      • 7 Events
        01:04
      • 8 Alerts and Incidents
        01:10
      • 9 Problems and Workarounds
        01:08
      • 10 Known Error and Known Error Database
        01:03
      • 11 Priority
        00:41
      • 12 Summary
        00:36
    • 5.2 - Service Operations Processes

      18:44Preview
      • 1 Service Operations Processes
        00:13
      • 2 Objectives
        00:20
      • 3 Event Management-Overview
        00:00
      • 4 Event Management-Process Activities
        02:28
      • 5 Event Logging and Filtering
        01:16
      • 6 Manage Exceptional Events
        01:47
      • 7 Manage Informational and Warning Events
        01:52
      • 8 Knowledge Check
        00:00
      • 9 Incident Management-Overview
        00:00
      • 10 Incident Management-Basic Concepts
        01:25
      • 11 Incident Management-Process Flow
        00:00
      • 12 Process Interfaces
        01:50
      • 13 Problem Management-Overview
        00:00
      • 14 Types of Problem Management Processes
        01:25
      • 15 Reactive Problem Management-Process Flow
        02:41
      • 16 Problem Management-Interface with Other Processes
        01:57
      • 17 Request Fulfillment-Overview
        00:00
      • 18 Service Request
        00:43
      • 19 Access Management-Overview
        00:00
      • 20 Summary
        00:47
    • 5.3 - Functions

      09:50Preview
      • 1 Functions
        00:12
      • 2 Objectives
        00:29
      • 3 Service Desk-Overview
        00:00
      • 4 Local Service Desk
        01:14
      • 5 Centralised Service Desk
        00:48
      • 6 Virtual Service Desk
        01:02
      • 7 Follow The Sun Service Desk
        00:55
      • 8 Specialised Service Desk
        01:01
      • 9 Service Desk Staffing
        00:00
      • 10 Service Desk-Skills Required
        00:41
      • 11 Service Desk Metrics
        01:29
      • 12 Technical Management-Overview
        00:00
      • 13 Application Management-Overview
        00:00
      • 14 Application Management vs. Application Development
        01:16
      • 15 IT Operations Management-Overview
        00:00
      • 16 Summary
        00:43
    • 5.4 - Quiz

      00:17
      • 1 Quiz
        00:00
      • 2 Thank You
        00:17
    • 6.1 - Introduction to Continual Service Improvement

      01:53
      • 1 Introduction to Continual Service Improvement
        00:49
      • 2 Continual Service Improvement
        00:12
      • 3 Objectives
        00:20
      • 4 CSI-Overview
        00:00
      • 5 Summary
        00:32
    • 6.2 - Key Principles and Models

      09:24Preview
      • 1 Key Principles and Models
        00:12
      • 2 Objectives
        00:22
      • 3 CSI and Organisational Change
        00:44
      • 4 CSI Register
        00:00
      • 5 Service Measurement
        00:38
      • 6 CSI Monitor and Measure
        00:52
      • 7 Types of Metrics
        01:56
      • 8 CSI-Measurement and Metrics
        00:27
      • 9 CSF and KPI-Examples
        00:16
      • 10 CSI: PDCA-Deming Cycle
        00:00
      • 11 Seven-Step Improvement Process-Overview
        00:53
      • 12 Seven-Step Improvement Process-Scope
        00:47
      • 13 Seven-Step DIKW Model
        01:31
      • 14 CSI Model
        00:00
      • 15 Summary
        00:46
    • 6.3 - Quiz

      00:11
      • 1 Quiz
        00:00
      • 2 Thank You
        00:11
    • 07 - Assessment

      00:00
      • Assessment
        00:00
    • Final Words

      05:16
      • Final Words
        05:16
    • Tips and Tricks

      30:28Preview
      • Introduction
        03:07
      • Service Management As Practice
        04:08
      • Service Strategy
        03:44
      • Service Design
        04:07
      • Service Transition
        03:48
      • Service Operation
        03:52
      • Continual Service Improvement
        01:53
      • Service Desk
        01:01
      • Tricky Questions
        01:27
      • Time Management
        01:45
      • Other Roles
        01:36

ITIL V3 Exam & Certification

Certificate Image
  • How will I become ITIL® V3 Foundation certified?

    Achieve AXELOS-accredited ITIL® V3 Foundation certification by following these steps:
     
    Step 1: Appear for the ITIL® V3 Foundation exam after completing the training
    Step 2: Score 65% on the exam (i.e. 26 out of 40 questions) in 60 minutes
    Step 3: Earn two ITIL credits on successful completion of the ITILV3 Foundation exam

  • What is the ITIL ® V3 Foundation certification?

    The Foundation exam is the entry-level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices.

     

  • What does ITIL stand for?

    ITIL stands for Information Technology Infrastructure Library.

  • Why get an ITIL Certification?

    ITIL provides a robust framework for identifying, planning, delivering, and supporting IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, establish cost-effective systems, develop customer relationships, and support business change.
     

  • What are the prerequisites for ITIL® V3 Foundation certification?

    There is no defined eligibility criterion for the ITIL Foundation exam. ITIL Foundation certification is in itself a prerequisite for other levels of ITIL certifications.
     
     
     
     

  • When is the next ITIL ® V3 Foundation exam?

    There are no specified dates for conducting these exams. You can pick a date that fits in well with your schedule.
     

  • How long does it take to receive the ITIL® V3 Foundation exam results?

    You will receive the results within 15 days from the day you take the exam.
     

  • How many questions are there in the ITIL® V3 Foundation certification exam & what is the passing score for the ITIL V3 Foundation Certification Exam?

    The ITIL  Foundation Exam has a total of 40 questions. The duration of the exam is 60 minutes. You must score at least 65% (26 questions) to earn the ITIL V3 Foundation Certification.

     

     

     

  • When do I need to register for the ITIL® V3 Foundation Exam?

    The ITIL examination can be scheduled within six months from the date of enrollment with Simplilearn. Once you are ready to take the exam, contact Simplilearn and you will receive an exam voucher code. You will need to complete the examination within a year from the day we issue the exam voucher.

  • What is the duration of ITIL certification exams?

    The duration of the ITIL V3 Foundation exam is 60 minutes.  
     

  • How frequently does exam fee change?

    Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.
     

  • What is the validity of my exam voucher?

    Exam vouchers are valid for one year from the date of issuance; however, it can be revised per the certification body. If you do not book the exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.
     

  • Can I ask for refund of exam voucher cost once it is issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own voucher policies and cost.
     

  • Until when can I purchase exam voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must book your exam within six months from the date of course purchase.
     

  • How do I unlock my certificate?

    You must complete one simulation test with a minimum score of 65%.
     

  • Do you provide any practice tests as part of this course?

    Yes, we provide 1 practice test as part of our course to help you prepare for the actual certification exam. You can try this free ITIL Foundation practice test to understand the type of tests that are part of the course curriculum.

  • How do I schedule/book my exam?

    Please click the below link for information regarding the booking process.
    https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

ITIL V3 Course Reviews

  • Arben Ahmati

    Arben Ahmati

    Structural Engineer at Statkraft

    The course is well designed for everybody, the course content was informative. The trainer was very helpful. It was my pleasure to be trained by him. Thanks a lot.

  • Ma Cristina Taton

    Ma Cristina Taton

    System Engineer

    The online training is exciting, and you will learn a lot. It is a complex course but the training materials and resources provided with the course content make it a lot simpler.

  • Chad Conant

    Chad Conant

    Customer Success Manager at CloudHesive

    Trainer made good use of real world examples to provide a practical perspective on the material.

  • John Kavati

    John Kavati

    Program Executive at CompuCom

    It was a good material. Very interactive.

  • John Daugherty

    John Daugherty

    Manager @Ellucian

    A lot of information to assist me in passing the ITIL Foundation test.

  • Cindy McLendon

    Cindy McLendon

    Business Analyst @G2SF

    The trainer was very informative and patient with my questions. Her English is REALLY good which makes the experience much better :) The trainer is great, she is the best! The sample tests were really helpful in testing my knowledge.

  • Olga Barrett

    Olga Barrett

    Career Advisor @CV Wizard of OZ

    The study materials were appropriately designed and easy to follow with. The training was well conducted.

  • Teresa Gibbons

    Teresa Gibbons

    Manager at CDK Global LLC

    I've already signed up for more courses, and even recommended Simplilearn to co-workers. I like the examples used during the training, they helped me get to a better understanding.

  • Pawan Kamra

    Pawan Kamra

    Delivery Manager at BCBSNC

    Well organized course. course site worked efficiently. course material is good.

  • Travis Bowlby

    Travis Bowlby

    Vice President at BTIG

    Pleasantly interactive and maintained a relevant flow throughout the program.

  • Mohammed Abu-Sharkh

    Mohammed Abu-Sharkh

    Head of Operations Assurance (MS Operations Director)

    Very good course, direct to the point. Going through the material twice and solve the sample exams were more than enough to pass the ITIL Foundation exam from the first time with very good mark. Thank you Simplilearn.

  • Balaji Ravichandran

    Balaji Ravichandran

    Module Lead @ TechM

    It was very informative and was a wonderful opportunity to know the process of ITIL. After attending the course, I now understand the importance of the ITIL process.

  • Pinky Debnath

    Pinky Debnath

    The training was really good & interesting with all real life examples. The entire ITIL concept was clearly explained in this course. The session leaves a long-standing impression about the ITIL Concept.

  • Keven Gordillo

    Keven Gordillo

    Good crash course, Maybe Little more time to reflect on material, but good material overall. Thanks

  • Mathew Daily

    Mathew Daily

    I had no proper knowledge of ITIL prior to the course. Based on the fact this was a foundation course, I would say the material and pace was adequately gauged, for my skill level, there is a lot of material to digest but the instructor did a good job on highlighting key concept and main points.

prevNext

ITIL V3 Training FAQs

  • Who are the trainers for the live classroom training?

    All of our highly qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in the IT domain.

  • Is the exam fee included in the course fee?

    Yes. The exam fee is included in the course fee.

  • How do I register for the ITIL® V3 Foundation exam session on Simplilearn?

    Once you have unlocked the certificate, you can click on Exam section on your LMS and you can schedule your ITIL V3 Foundation exam. 
     

  • Will my ITIL® V3 Foundation certificate expire?

    The ITIL® V3 Foundation certificate does not expire. However, there are different versions of ITIL Foundation with V3 2011 being the latest version. Once a new version of the course is launched, you will need to get certified again.

  • What certification will I receive after completing the training?

    After successful completion of the training, you will be awarded the course completion certificate along with 19 PDUs for self-paced learning and 22 PDUs for instructor-led training from Simplilearn. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.
     

  • How does the online classroom training work?

    Online classroom training for ITIL is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.
     

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

    All of the classes are conducted live online. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.
     

  • What tools do I need to attend the training sessions?

    The tools you’ll need to attend training are:

    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone or separate speakers, and microphone
       

  • What do I get with the training?

    You’ll get access to our e-learning content, practice simulation tests, and our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook to reinforce your learning.

  • How does Simplilearn ensure that the training and course material delivered are effective?

    Our ITIL Foundation course is developed to help you pass the test on the first attempt, with a 100% guarantee. With our hands-on learning approach, the training not only gives you the confidence to pass the exam but also helps you retain the knowledge for the future.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.
     

  • I’d like to learn more about this training program. Who should I contact?

    Contact us using the form on the right side of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.
     

  • I have passed the ITIL V3 Foundation examination. When and how do I receive my certificate?

    When you register to take the examination, you create a profile on www.peoplecert.com. For the paper-based exam, the preliminary result email is sent within 48 hours. After 24 hours of receipt of the email, you can log in to the Peoplecert portal to unlock the AXELOS certificate.

  • What is covered under the 24/7 Support Promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.