Salesforce Certification Course Overview

This Salesforce certification training course is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and App Builder. In this Salesforce training, you will learn how to configure Salesforce to collect, analyze, and retrieve vital customer information and create applications using Salesforce Lightning.

Salesforce Training Key Features

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At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • 78 hours of blended learning
  • Four industry projects with 28 case studies
  • Lifetime access to self-paced learning and class recordings
  • 30 hours of hands-on practice with Salesforce Lightning

Skills Covered

  • Salesforce overview
  • Sales and service cloud
  • Quote templates
  • Salesforce objects
  • Field types
  • Validation and workflow rules
  • Lightning components
  • Security controls
  • Profiles, Chatter, reports, and dashboards
  • Data management
  • User interface
  • Application lifecycles

Training Options

Self-Paced Learning

$ 899

  • Lifetime access to high-quality self-paced e-learning content curated by industry experts
  • 24x7 learner assistance and support
Enroll now

Blended Learning

$ 1,499

  • 90 days of flexible access to online classes
  • Lifetime access to high-quality self-paced e-learning content and live class recordings
  • 24x7 learner assistance and support
  • Classes starting in Charlotte from:-
22nd Feb: Weekend Class
20th Mar: Weekday Class
Enroll now

Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

Salesforce Course Curriculum

Eligibility

This Salesforce certification training course is suitable for individuals looking to build a career in Salesforce, particularly for app builders, developers, system administrators, sales representatives, IT managers, and product managers.
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Pre-requisites

There are no prerequisites for this Salesforce.com training course. But prior working experience as an administrator or a developer is beneficial.
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Course Content

  • Salesforce Administrator & App Builder (Developer)

    Preview

    • Lesson 00 - Introduction to Salesforce

      09:56Preview
      • 0.1 Introduction to Salesforce
        09:56

    • Lesson 01 - Salesforce Overview

      33:24Preview
      • 1.1 Salesforce
        01:02
      • 1.2 Salesforce Overview
        00:24
      • 1.3 Introduction to Salesforce
        01:19
      • 1.4 Salesforce Editions
        02:15
      • 1.5 Home Page Customization
        03:08
      • 1.6 User Management
        05:51
      • 1.7 Creating and Customizing Tabs
        02:50
      • 1.8 Creating an App
        03:33
      • 1.9 Uploading a Company Logo
        02:21
      • 1.10 Company Information Page
        02:28
      • 1.11 System Overview Page
        01:56
      • 1.12 Updating the Fiscal Year
        02:38
      • 1.13 Quiz
      • 1.14 Case Study
      • 1.15 Case study Demo
        02:52
      • 1.16 Key Takeaways
        00:22
      • 1.17 Conclusion
        00:25

    • Lesson 02 - Sales Cloud

      01:42:29Preview
      • 2.1 Introduction to Sales Cloud
        01:06
      • 2.2 Sales Cloud
        00:25
      • 2.3 Leads Home Page
        03:18
      • 2.4 Creating List Views
        09:06
      • 2.5 Creating and Converting Leads
        08:12
      • 2.6 Creating Accounts
        03:30
      • 2.7 Creating Contacts
        01:38
      • 2.8 Creating Email Templates
        05:59
      • 2.9 Sending Individual Emails
        05:02
      • 2.10 Sending Mass Emails
        04:57
      • 2.11 Creating and Managing Price Books
        04:08
      • 2.12 Creating Products
        04:55
      • 2.13 Creating Opportunities
        07:10
      • 2.14 Creating Activities
        06:11
      • 2.15 Creating a Web-to-Lead Form
        05:04
      • 2.16 Creating a Lead Assignment Rule
        05:05
      • 2.17 Creating a Lead Queue
        05:33
      • 2.18 Creating an Auto-Response Rule
        03:05
      • 2.19 Creating Campaigns
        05:53
      • 2.20 Record Types
        08:00
      • 2.21 Quiz
      • 2.22 Case Study 1
      • 2.23 Case Study Demo 1
        01:47
      • 2.24 Case Study 2
      • 2.25 Case Study Demo 2
        01:36
      • 2.26 Key Takeaways
        00:19
      • 2.27 Conclusion
        00:30

    • Lesson 03 - Quote Templates

      21:58Preview
      • 3.1 Introduction to Quote Templates
        01:32
      • 3.2 Quote Templates
        00:16
      • 3.3 Creating a Quote Record
        04:56
      • 3.4 Creating a Quote Template
        03:12
      • 3.5 Generating a Quote PDF
        02:09
      • 3.6 Emailing a Quote PDF
        01:23
      • 3.7 Modifying Quote Templates
        06:21
      • 3.8 Quiz
      • 3.9 Case Study
      • 3.10 Case Study Demo
        01:24
      • 3.11 Key Takeaways
        00:15
      • 3.12 Conclusion
        00:30

    • Lesson 04 - Service Cloud

      55:27Preview
      • 4.1 Introduction to Service Cloud
        01:18
      • 4.2 Service Cloud
        00:24
      • 4.3 Creating Cases
        04:24
      • 4.4 Creating Case Assignment Rules
        07:34
      • 4.5 Creating Case Escalation Rules
        05:58
      • 4.6 Enabling Solutions
        03:08
      • 4.7 Creating Solutions
        01:58
      • 4.8 Attaching Solutions to Cases
        02:31
      • 4.9 Enabling Knowledge
        03:33
      • 4.10 Configuring Knowledge
        06:58
      • 4.11 Creating a Web-to-Case Form
        06:28
      • 4.12 Creating an Email-to-Case Address
        08:10
      • 4.13 Quiz
      • 4.14 Case Study 1
      • 4.15 Case Study 1 Demo
        01:03
      • 4.16 Case Study 2
      • 4.17 Case Study 2 Demo
        01:13
      • 4.18 Key take aways
        00:16
      • 4.19 Conclusion
        00:31

    • Lesson 05 - Field Types

      01:06:09Preview
      • 5.1 Introduction to Field Types
        01:14
      • 5.2 Field Types
        00:19
      • 5.3 Modifying Standard Fields
        15:36
      • 5.4 Creating Auto-number Fields
        06:00
      • 5.5 Creating Formula Fields
        09:36
      • 5.6 Creating Roll-Up Summary Fields
        04:15
      • 5.7 Creating Lookup and Master Detail Fields
        04:25
      • 5.8 Creating Checkbox Fields
        01:10
      • 5.9 Creating Currency, Number, and Percent Fields
        02:48
      • 5.10 Creating Date Field and Date and Time Fields
        02:09
      • 5.11 Creating Phone and Email Fields
        02:33
      • 5.12 Creating Geolocation Fields
        01:04
      • 5.13 Creating Picklist and Multi-Select Picklist Fields
        03:19
      • 5.14 Creating Text and Text Area Fields
        03:06
      • 5.15 Creating Text Area Long and Text Area Rich Fields
        02:26
      • 5.16 Creating Encrypted Fields
        02:08
      • 5.17 Creating URL Fields
        01:00
      • 5.18 Quiz
      • 5.19 Case Study
      • 5.20 Case Study Demo
        02:13
      • 5.21 Key Takeaways
        00:19
      • 5.22 Conclusion
        00:29

    • Lesson 06 - Salesforce Objects

      14:25Preview
      • 6.1 Introduction to Salesforce Objects
        00:49
      • 6.2 Salesforce Objects
        00:17
      • 6.3 Standard Object Components
        04:43
      • 6.4 Renaming Standard Objects
        01:39
      • 6.5 Modifying Standard Objects
        01:31
      • 6.6 Understanding External Objects
        01:51
      • 6.7 Creating Custom Objects
        01:18
      • 6.8 Quiz
      • 6.9 Case Study
      • 6.10 Case Study Demo
        01:35
      • 6.11 Key Takeaways
        00:16
      • 6.12 Conclusion
        00:26

    • Lesson 07 - Creating Buttons, Links, and Actions

      12:10Preview
      • 7.1 Introduction to Creating Buttons, Links, and Actions
        00:57
      • 7.2 Creating Buttons, Links, and Actions
        00:13
      • 7.3 Creating New Records with Actions
        02:12
      • 7.4 Logging a Call with Actions
        01:24
      • 7.5 Updating a Record with Actions
        01:24
      • 7.6 Creating Custom Buttons
        02:14
      • 7.7 Creating Custom Links
        02:42
      • 7.8 Quiz
      • 7.9 Case Study
      • 7.10 Case Study Demo
        00:18
      • 7.11 Key Takeaways
        00:12
      • 7.12 Conclusion
        00:34

    • Lesson 08 - Visual Workflow, Process Builder, and Schema Builder

      30:01Preview
      • 8.1 Introduction to Visual Workflow, Process Builder, and Schema Builder
        01:07
      • 8.2 Visual Workflow, Process Builder, and Schema Builder
        00:18
      • 8.3 Creating a Visual Flow
        18:03
      • 8.4 Modifying Existing Flows
        02:32
      • 8.5 Creating a Process in the Process Builder
        04:11
      • 8.6 Creating Fields in the Schema Builder
        02:42
      • 8.7 Quiz
      • 8.8 Case Study
      • 8.9 Case Study Demo
        00:26
      • 8.10 Key Takeaways
        00:14
      • 8.11 Conclusion
        00:28

    • Lesson 09 - Validation Rules

      18:21Preview
      • 9.1 Introduction to Validation Rules
        00:44
      • 9.2 Validation Rules
        00:15
      • 9.3 Creating Validation Rules
        05:04
      • 9.4 Creating Formulas
        08:01
      • 9.5 Creating Error Messages
        03:00
      • 9.6 Quiz
      • 9.7 Case Study
      • 9.8 Case Study Demo
        00:38
      • 9.9 Key Takeaways
        00:16
      • 9.10 Conclusion
        00:23

    • Lesson 10 - Workflow Rules

      16:01Preview
      • 10.1 Introduction to Workflow Rules
        01:26
      • 10.2 Workflow Rules
        00:15
      • 10.3 Creating a Workflow Rule
        03:36
      • 10.4 Creating a Workflow Rule Field Update
        02:32
      • 10.5 Creating a Workflow Rule Task Assignment
        02:19
      • 10.6 Creating a Workflow Rule Email Alert
        03:26
      • 10.7 Quiz
      • 10.8 Case Study 1
      • 10.9 Case Study Demo 1
        00:47
      • 10.10 Case Study 2
      • 10.11 Case Study Demo 2
        00:59
      • 10.12 Key Takeaways
        00:14
      • 10.13 Conclusion
        00:27

    • Lesson 11 - Lightning Components

      11:27Preview
      • 11.1 Introduction to Lightning Components
        00:38
      • 11.2 Lightning Components
        00:14
      • 11.3 Installing Lightning Components
        04:17
      • 11.4 Lightning Component Capabilities
        01:39
      • 11.5 Lightning Components vs. Visualforce
        03:10
      • 11.6 Quiz
      • 11.7 Case Study
      • 11.8 Case Study Demo
        00:45
      • 11.9 Key Takeaways
        00:16
      • 11.10 Conclusion
        00:28

    • Lesson 12 - Role Hierarchy

      18:01Preview
      • 12.1 Introduction to Role Hierarchy
        01:32
      • 12.2 Role Hierarchy
        00:18
      • 12.3 Viewing Role Hierarchy
        02:50
      • 12.4 Creating Roles
        03:05
      • 12.5 Enabling Field History
        02:16
      • 12.6 Creating Groups
        02:28
      • 12.7 Creating Permission Sets
        02:44
      • 12.8 Assigning Roles to Users
        01:26
      • 12.9 Quiz
      • 12.10 Case Study
      • 12.11 Case Study Demo
        00:30
      • 12.12 Key Takeaways
        00:17
      • 12.13 Conclusion
        00:35

    • Lesson 13 - Security Controls

      01:07:33Preview
      • 13.1 Introduction to Security Controls
        01:27
      • 13.2 Security Controls
        00:22
      • 13.3 Viewing Object Security
        07:15
      • 13.4 Changing Default Record Access
        02:35
      • 13.5 Sharing Settings
        07:03
      • 13.6 Field Accessibility
        04:30
      • 13.7 Password Policies
        06:12
      • 13.8 Session Settings
        09:12
      • 13.9 Login Flows
        01:55
      • 13.10 Network Access
        02:32
      • 13.11 Activations
        02:35
      • 13.12 Session Management
        01:51
      • 13.13 Login Access Policies
        01:48
      • 13.14 Certificate and Key Management
        01:46
      • 13.15 Viewing Setup Audit Trail
        02:04
      • 13.16 Executing Expire All Passwords
        01:48
      • 13.17 Delegated Administration
        03:39
      • 13.18 Remote Site Settings
        02:43
      • 13.19 Named Credentials
        01:56
      • 13.20 File Upload and Download Security
        02:12
      • 13.21 Quiz
      • 13.22 Case Study
      • 13.23 Case Study Demo
        01:15
      • 13.24 Key Takeaways
        00:18
      • 13.25 Conclusion
        00:35

    • Lesson 14 - Profiles

      43:47Preview
      • 14.1 Introduction to Profiles
        01:22
      • 14.2 Profiles
        00:26
      • 14.3 Standard Profiles Overview
        05:12
      • 14.4 Assigning Page Layouts
        04:09
      • 14.5 Field-Level Security
        04:31
      • 14.6 Custom App Settings and Access
        01:21
      • 14.7 Tab Settings
        02:52
      • 14.8 Record Type Settings
        05:31
      • 14.9 Administrative Permissions
        02:47
      • 14.10 General User Permissions
        01:45
      • 14.11 Standard Object Permissions
        02:39
      • 14.12 Custom Object Permissions
        01:11
      • 14.13 Password Policies and Session Timeout
        01:39
      • 14.14 Login Hours and IP Ranges
        03:34
      • 14.15 Enabling Apex and Visualforce Access
        02:36
      • 14.16 Quiz
      • 14.17 Case Study
      • 14.18 Case Study Demo
        01:14
      • 14.19 Key Takeaways
        00:24
      • 14.20 Conclusion
        00:34

    • Lesson 15 - Chatter

      45:47Preview
      • 15.1 Introduction to Chatter
        01:25
      • 15.2 Chatter
        00:22
      • 15.3 Chatter Overview
        03:19
      • 15.4 Enabling Chatter
        02:10
      • 15.5 Enabling Chatter Feeds on Records
        04:08
      • 15.6 Configuring Chatter Groups
        02:44
      • 15.7 Creating Customer Groups
        03:01
      • 15.8 Creating a Free Customer Chatter User
        01:41
      • 15.9 Customizing Chatter Email Notifications
        03:48
      • 15.10 Configuring Salesforce to Salesforce
        02:31
      • 15.11 Accepting a Salesforce Connection
        02:11
      • 15.12 Sharing an Account via Salesforce to Salesforce
        01:08
      • 15.13 Enabling Ideas
        03:20
      • 15.14 Configuring Ideas Themes
        01:46
      • 15.15 Enabling Social Accounts
        02:10
      • 15.16 Enabling Libraries and Content
        01:05
      • 15.17 Customizing Libraries and Content
        01:47
      • 15.18 Uploading Documents to Libraries and Content
        02:40
      • 15.19 Configuring Salesforce1
        02:39
      • 15.20 Quiz
      • 15.21 Case Study
      • 15.22 Case Study Demo
        01:02
      • 15.23 Key Takeaways
        00:16
      • 15.24 Conclusion
        00:34

    • Lesson 16 - Reports

      46:11Preview
      • 16.1 Introduction to Reports
        01:35
      • 16.2 Reports
        00:31
      • 16.3 Understanding Report Formats
        05:51
      • 16.4 Creating a Leads Report
        05:22
      • 16.5 Creating Contacts and Accounts Report
        03:06
      • 16.6 Creating an Opportunity Report
        06:04
      • 16.7 Adding Leads to a Campaign from a Report
        01:51
      • 16.8 Creating a Report Chart
        04:22
      • 16.9 Scheduling Reports
        03:34
      • 16.10 Creating a Campaign Report
        02:45
      • 16.11 Summarizing Report Data
        02:45
      • 16.12 Creating a Report Formula
        03:14
      • 16.13 Exporting Reports to Excel
        01:29
      • 16.14 Quiz
      • 16.15 Case Study 1
      • 16.16 Case Study 1 Demo
        01:18
      • 16.17 Case Study 2
      • 16.18 Case Study 2 Demo
        01:41
      • 16.19 Key Takeaways
        00:12
      • 16.20 Conclusion
        00:31

    • Lesson 17 - Dashboards

      45:33Preview
      • 17.1 Introduction to Dashboards
        01:18
      • 17.2 Dashboards
        00:19
      • 17.3 Understanding Dashboard Components
        06:11
      • 17.4 Creating a Dashboard
        02:31
      • 17.5 Refreshing a Dashboard
        02:40
      • 17.6 Modifying Columns on Dashboards
        02:49
      • 17.7 Adding Filter to Dashboard
        04:14
      • 17.8 Managing Access to Reports
        05:47
      • 17.9 Adding a Report as a Dashboard Component
        09:25
      • 17.10 Setting Up Dynamic Dashboards
        02:43
      • 17.11 Enabling Dashboards for iPad
        01:01
      • 17.12 Modifying Report and Dashboard Interfaces
        03:06
      • 17.13 Activating the Report Builder on Profiles
        01:58
      • 17.14 Quiz
      • 17.15 Case Study
      • 17.16 Case Study Demo
        00:42
      • 17.17 Key Takeaways
        00:15
      • 17.18 Conclusion
        00:34

    • Lesson 18 - Data Management

      46:14Preview
      • 18.1 Introduction to Data Management
        01:22
      • 18.2 Data Management
        00:16
      • 18.3 Importing Leads
        05:31
      • 18.4 Importing Contacts and Accounts
        02:06
      • 18.5 Using Mass Delete
        03:02
      • 18.6 Installing Data Loader
        01:55
      • 18.7 Importing Records with Data Loader
        03:04
      • 18.8 Updating Records with Data Loader
        02:32
      • 18.9 Deleting Records with Data Loader
        02:02
      • 18.10 Exporting Records with Data Loader
        02:04
      • 18.11 Adding a Field in the Schema Builder
        03:14
      • 18.12 Scheduling a Data Export
        04:47
      • 18.13 Creating and Using Sandbox
        03:38
      • 18.14 Mass Transferring Records
        02:23
      • 18.15 Reporting Snapshots
        04:16
      • 18.16 Working with Tags
        01:55
      • 18.17 Quiz
      • 18.18 Case Study
      • 18.19 Case Study Demo
        01:23
      • 18.20 Key Takeaways
        00:15
      • 18.21 Conclusion
        00:29

    • Lesson 19 - AppExchange

      19:47Preview
      • 19.1 Introduction to AppExchange
        01:03
      • 19.2 AppExchange
        00:14
      • 19.3 AppExchange Overview
        03:37
      • 19.4 Finding and Selecting an App
        07:09
      • 19.5 Finding a Developer
        02:23
      • 19.6 Finding a Consultant
        03:52
      • 19.7 Quiz
      • 19.8 Case Study
      • 19.9 Case Study Demo
        00:52
      • 19.10 Key take aways
        00:12
      • 19.11 Conclusion
        00:25

    • Lesson 20 - Communities

      18:46Preview
      • 20.1 Introduction to Communities
        01:45
      • 20.2 Communities
        00:21
      • 20.3 Creating a New Community
        01:46
      • 20.4 Topic Management
        01:31
      • 20.5 Recommendations Management
        01:50
      • 20.6 Reputation Management
        02:04
      • 20.7 Adding Members
        02:16
      • 20.8 Managing Tabs and Branding
        02:14
      • 20.9 Login and Registration
        01:47
      • 20.10 Community Preferences
        02:08
      • 20.11 Quiz
      • 20.12 Case Study
      • 20.13 Case Study Demo
        00:30
      • 20.14 Key Takeaways
        00:13
      • 20.15 Conclusion
        00:21

    • Lesson 21 - Change Sets and Deployment

      13:11Preview
      • 21.1 Introduction to Change Sets and Deployment
        01:17
      • 21.2 Change Sets and Deployment
        00:16
      • 21.3 Outbound Change Sets
        03:04
      • 21.4 Inbound Change Sets
        03:17
      • 21.5 Deployment Settings
        01:00
      • 21.6 Deployment Status
        01:07
      • 21.7 Eclipse IDE
        01:26
      • 21.8 Quiz
      • 21.9 Case Study
      • 21.10 Case Study Demo
        01:08
      • 21.11 Key Takeaways
        00:13
      • 21.12 Conclusion
        00:23

    • Lesson 22 - User Interface

      17:57Preview
      • 22.1 Introduction to User Interface
        00:44
      • 22.2 User Interface
        00:15
      • 22.3 User Interface General Options
        07:22
      • 22.4 User Interface Sidebar Options
        01:36
      • 22.5 User Interface Calendar Options
        03:07
      • 22.6 User Interface Name Settings
        01:12
      • 22.7 User Interface Setup Options
        02:41
      • 22.8 Quiz
      • 22.9 Case Study
      • 22.10 Case Study Demo
        00:19
      • 22.11 Key Takeaways
        00:20
      • 22.12 Conclusion
        00:21

    • Lesson 23 - Application Lifecycles

      23:12Preview
      • 23.1 Introduction to Application Lifecycles
        00:59
      • 23.2 Application Lifecycles
        00:19
      • 23.3 Key Milestones and Considerations
        01:45
      • 23.4 Using Sandboxes for Development
        04:36
      • 23.5 Using Change Sets
        05:14
      • 23.6 Using Unmanaged Packages
        08:36
      • 23.7 Quiz
      • 23.8 Case Study
      • 23.9 Case Study Demo
        00:56
      • 23.10 Key Takeaways
        00:14
      • 23.11 Conclusion
        00:33

    • Lesson 24 - Help and Training

      16:48Preview
      • 24.1 Introduction to Help and Training
        01:10
      • 24.2 Help and Training
        00:18
      • 24.3 Using Answers
        01:59
      • 24.4 Using Ideas
        02:17
      • 24.5 Searching for a Help Topic
        02:01
      • 24.6 Contacting Support
        01:38
      • 24.7 Trust Site
        03:05
      • 24.8 Known Issues
        01:59
      • 24.9 Quiz
      • 24.10 Case Study
      • 24.11 Case Study Demo
        01:20
      • 24.12 Key Takeaways
        00:17
      • 24.13 Conclusion
        00:44

    • Live Projects

      01:17:54
      • Project Management App by Ben McCarthy
        01:17:54

Contact Us

1-844-532-7688

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Industry Project

  • Project 1

    Implementing an EndtoEnd Recruitment Process

    For a placement company in the US, track the jobs posted by recruiters as well as candidate responses.

  • Project 2

    Implementing a Student Performance Tracking System

    Develop the workflow for an Australian college who wants to track the performance of students and automatically alert an instructor if the student is failing.

  • Project 3

    Implementing Customer Service Process Management

    Boost the services of a UK-based mobile company by tracking customers who have reported problems with their mobile phones and the types of issues and make the system efficient.

  • Project 4

    Capture Transactions Discounting and Track Business Entries

    Use Salesforce to implement a process for capturing transactions and discounts and to track previous business entries in Salesforce for a US-based mobile company.

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Salesforce Exam & Certification

Salesforce Certification Training in Charlotte - Administrator & App Builder

  • How do I become a Certified Salesforce Administrator and Developer?

    To become a Certified Salesforce Administrator and Developer, you must pass the Salesforce Administrator Exam and the Salesforce App Builder Exam. This can be achieved by following these easy steps.

    Step 1: Complete this Salesforce training course.
    Step 2: Visit certification.salesforce.com and register to take both exams: Salesforce Administrator and Salesforce App Builder
    Step 3: Pass the Salesforce exams to become certified.

  • What do I need to do to earn my Simplilearn certificate?

    Online Classroom:
    • You need to attend one complete batch.
    • Complete one project and simulation test with a minimum score of 60 per cent.
    Online Self-learning:
    • Complete 85 per cent of the course.
    • Complete one project and simulation test with a minimum score of 60 per cent.

  • What are the career benefits of this Salesforce training course?

    According to Glassdoor, Salesforce jobs are increasing at a speed 1.5 times faster than similar roles, and there were 300,000+ Salesforce jobs available. Salesforce Certified Administrators earn an annual average salary of $87,000 but can go as high as $160,000 depending on their knowledge, skills, and experience.

  • How do I pass the Salesforce Exam?

    The Salesforce Administrator exam is a 90-minute long exam comprising 60 single or multiple choice questions. The passing score for the exam is 65% (i.e you must answer 39 questions correctly).

  • Is this live Salesforce training, or will I watch pre-recorded videos?

    If you enroll for self-paced e-learning, you will have access to pre-recorded videos. If you enroll for the online classroom Flexi Pass, you will have access to live training conducted online as well as the pre-recorded videos.
     

  • What if I miss a class?

    Simplilearn provides recordings of each class so you can review them as needed before the next session. With Flexi-pass, Simplilearn gives you access to all classes for 90 days so that you have the flexibility to choose sessions as per your convenience.

  • Do you provide any practice tests as a part of this course?

    Yes, we provide 1 practice test as part of our course to help you prepare for the actual certification exam. You can try this free Salesforce Admin & App Builder Exam Practice Test to understand the type of tests that are part of the course curriculum.

Salesforce Course Reviews

  • Amrita Ramesh Mukhi

    Amrita Ramesh Mukhi

    I thank my trainer, Samir Whig, for coaching us so efficiently and answering our doubts patiently. Your teaching and guidance will be beneficial for my future career aspirations. Thank you.

  • Jordan Ryan

    Jordan Ryan

    Application Systems Analyst at Tickets.com

    I like being able to collaborate with other users under the guidance of an experienced trainer.

  • Tracy Simacek

    Tracy Simacek

    Account Advisor at Lands' End

    I am enjoying the class and learning many different areas regarding the admin area. I'm currently an end user where I work and looking to be an admin to expand my career.

  • Ragunath Gunasekaran

    Ragunath Gunasekaran

    Team lead at NTT DATA

    I am able to grasp the concepts and the practical training in real time is very good.

  • James McCune

    James McCune

    Implementation Coordinator - Uprise EHR @ VisionWeb

    Amazing training! I am very happy with the format of classes that includes quizzes, lectures, breaks, and Q & A. The assignments are also good. All our doubts are getting cleared while keeping up with the Agenda. Kudos to Simplilearn.

  • Damo Achaiyan

    Damo Achaiyan

    OBIEE Consultant

    The training is becoming more and more engaging and interactive. I have to convey that you have an excellent choice of tutors. Though I have prior experience in the field, I am learning a lot more from this course!

  • Chuck Scro

    Chuck Scro

    Salesforce Administrator at MTM Services

    The training was very detailed. This is the perfect class to attend if you are totally new to Salesforce (like I am). I am learning a lot. Thank You!

  • Karen Johnson

    Karen Johnson

    Research Analyst at 3D Communications

    The classes were really interactive, which is an effective way to learn.

  • Tyler Roehmholdt

    Tyler Roehmholdt

    Senior Marketing Technologist

    Wonderful presentation format, love the examples and pace at which we are being taught.

  • Rama Subrahmanyam

    Rama Subrahmanyam

    Senior Consultant at Thought Solutions Limited

    I really appreciate the training approach and two-way communication, Salesforce concepts were explained nicely.

  • Olga Barrett

    Olga Barrett

    Career Advisor @ CV Wizard of OZ

    Training on SFAD (Salesforce AdMinistrator & Developer) is very well prepared. Demos are really helpful in strengthening the understanding of concepts. All doubts are clarified with good real examples. I've enjoyed the class! Thanks a lot! Also, I appreciate get certified team for the recordings given in time.

  • Riju Mahadevan

    Riju Mahadevan

    Stock Controller at MEYDAN

    This course is exactly like a direct classroom coaching and that too in a very simplified manner. Concepts were explained well, giving clarity to freshers like me who has zero knowledge of Salesforce. Really appreciate Simplilearn for giving us the opportunity to attend this training.

  • Shahed Rezwan

    Shahed Rezwan

    I am entirely new to Salesforce, and the course gave me an exposure that I did not anticipate. The instructor is fantastic, and that is the key reason why I can grasp such complex content.

  • Bhavani S.

    Bhavani S.

    Technical Architect at YQBE Inc

    Simplicity and detail oriented training.. The pointers towards job questions, certification etc. are very helpful.

  • Mircea Iliescu

    Mircea Iliescu

    Co-Founder/Supply Chain Manager at BrandShout SRL

    I really appreciate that I can receive the training in well-spoken English...Very clear and easy to understand! The trainer has good training skills, with a lot of patience towards us and our questions. And we end up learning by doing! The training clarified most of the topics that were not 100% clear to me. Keep up the good work!

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Why Simplilearn

Simplilearn’s Blended Learning model brings classroom learningexperience online with its world-class LMS. It combines instructor-led training, self-paced learning and personalized mentoring to provide an immersive learning experience

  • Self-Paced Online Video

    A 360-degree learning approach that you can adapt to your learning style

  • Live Virtual Classroom

    Engage and learn more with these live and highly-interactive classes alongside your peers

  • 24/7 Teaching Assistance

    Keep engaged with integrated teaching assistance in your desktop and mobile learning

  • Online Practice Labs

    Projects provide you with sample work to show prospective employers

  • Applied Projects

    Real-world projects relevant to what you’re learning throughout the program

  • Learner Social Forums

    A support team focused on helping you succeed alongside a peer community

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Salesforce Training FAQs

  • What are the course objectives?

    This Salesforce certification training course in Charlotte is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and a Salesforce Platform App builder and ace both these certifications. Our Salesforce training will help you learn how to configure Salesforce, so you are able to collect, analyze and retrieve all of the vital information associated with your customer base.  Moreover, you will use Force.com fundamentals to understand Salesforce online application development and the deployment of next-generation cloud apps. We offer practical hands-on learning that will ensure your job success, as well as the theoretical knowledge needed to pass both Salesforce certification exams(Administrator and Developer).

  • What skills will you learn from Salesforce Certification Training in Charlotte?

    By the end of this Salesforce certification training course in Charlotte, you will be able to:
    • Gain an overview of Salesforce
    • Learn about Salesforce Objects and how to create, rename or modify objects
    • Create different field types and validation rules
    • Work on security controls
    • Create, deploy, and implement workflows
    • Manage data and reports
    • Create, configure, and manage dashboards
    • Get familiar with chatter, application lifecycle, visual workflow, schema builder
    • Install lightning components
    • Configure and manage Sales and Service Cloud
    • Learn about the user interface, help and training, app exchange, and other important concepts
    • Deploy applications and manage changes to the Force.com platform
    • Develop new applications using the declarative interface and Force.com fundamentals
    • Configure the user interface

  • Who should take Salesforce certification training course in Charlotte?

    This Salesforce certification training course in Charlotte is suitable for individuals looking to build a career in Salesforce, particularly:
    • App Builders
    • Developers
    • System Administrators
    • Sales Representatives
    • IT Managers
    • Product Managers

  • What projects will I work on as part of the Salesforce Administrator and Platform App Builder certification training?

    Simplilearn’s Salesforce Administrator and App Builder training offers participants the opportunity to work on live industry-based projects that span across unique industry needs.

    Project 1: Implementing an end-to-end Recruitment Process

    Project Scenario:
    A placement company based in the United States wants to use Salesforce for implementing an end-to-end recruitment process. A team will be formed and you will use your practical knowledge from the course to track the jobs posted by recruiters as well as candidate responses.

    Further goals of the team involve tracking the information on the candidates and capturing their experience details and work preferences. Most importantly, you will use Salesforce concepts in order to create an effective system, while also incorporating some automated business rules to ease the process.

    Project 2: Implementing a Student Performance Tracking System for College Instructors

    Project Scenario:
    An Australia-based college wants to track the performance of its students and have it automatically update the instructor to alert the instructor if a student has a failing grade. With Salesforce’s Lightning platform feature, the college wants to use the Lightning Process Builder for tracking students’ performance. The end goal is that once the student information is created or updated, an alert message will be displayed on the instructor’s record connected to each student.
     
    Project 3: Implementing Customer Service Process Management

    Project Scenario:
    A UK-based mobile company needs an application to help boost the service provided for its millions of customers. The company wants to track customers who have reported problems with their mobile phones along with the types of issues. Based on these findings, the company wants to streamline the process to give its customers quicker solutions. You will use your Salesforce knowledge to implement an efficient system that also provides more customer satisfaction.
     
    Project 4: Implementing a Business Process to capture details of transactions, discounting and tracking business entries for a company

    Project Scenario:
    A US-based mobile company wants to use Salesforce to implement a process for discounting and tracking previous entries in Salesforce. The company has decided to track various business entries posted by clients/users using charts on the Salesforce mobile app. Leveraging the benefits of the Salesforce mobile platform, the company wants to capture the details of the transaction in the Salesforce system. Additionally, it wants to track various business entries by charts that can be provided to field-level users on mobile.

  • What types of jobs require Salesforce trained professionals?

    Salesforce proficiency is one of the most desirable skills in today’s market, and the market is expected to grow in the foreseeable future. Salesforce is one of the primary technologies used by eCommerce businesses, and its applications make it a very valuable solution for digital marketing departments and a fundamental automation tool for sales teams. Salesforce administrator, Salesforce developer, Salesforce integration developer, Salesforce lightning developer, and SFDC developer are some of the jobs that require Salesforce Admin and Developer Certification. 

  • What are the prerequisites for Salesforce training?

    There are no such prerequisites for this Salesforce.com training course. But prior working experience as an administrator or a developer is beneficial.

  • What is the average salary for a Salesforce Developer/Salesforce Administrator in the US?

    The average salary of Salesforce Developer/Salesforce Administrators in the US is around $87,626 per year (https://www.indeed.com/salaries/SalesForce-Administrator-Salaries)

  • What are other types of roles within the Salesforce domain available?

    • Inside sales
    • Outside sales
    • Sales support
    • Client services
    • Lead generation/development
    • Business development managers
    • Account managers

    Or

    • Salesforce developer
    • Salesforce administrator
    • Salesforce architect
    • Salesforce consultant
    • Salesforce project manager

  • Which companies are hiring Salesforce Developer/Salesforce Administrator in the US?

    1. Yale University
    2. Amazon Web Services
    3. Amazon services
    4. Tableau
    5. Walmart
    6. US bank

  • What is Salesforce?

    Salesforce is one of the most popular cloud-based customer relationship management (CRM) tools used to automate sales, customer service, and digital marketing activities. It was founded in March 1999, by Marc Benioff and has its headquarters at San Francisco. Salesforce enables people in the sales role to track their sales, reach out to customers to solve sales queries, and companies to manage cases and tasks.

  • What is LVC? Is it classroom training?

    LVC or Live Virtual Classroom training for Salesforce is a live training conducted online via live streaming of a class. LVC is run by a Salesforce certified trainer with over 10 years of work experience that you can interact with during the sessions. In our Salesforce online training, you can raise questions or start discussions at any point during a class session. Moreover, the global audience in attendance can enrich your learning experience and career. Sessions attended by you and your classmates will be recorded and you will receive unlimited access to them for your own future reference. 

  • What tools do I need to attend the training sessions?

    The tools you’ll need to attend Salesforce training are:
    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers, and microphone: You’ll need headphones or speakers to hear instructions clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

  • Are the Salesforce training and course material effective?

    Yes, Our Salesforce Administrator and App Builder training course is designed to guarantee you’ll pass both the exams on your first attempt. With a hands-on learning approach, the training not only gives you the confidence to pass the exams but also helps you retain knowledge beyond the exams.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, view our Refund Policy.
     

  • Who are the instructors and how are they selected?

    All of our highly-qualified CS-Salesforce Administrator and App Builder trainers are Salesforce certified, with more than 15 years of experience in training and working professionally in the field. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation and live training demonstration before they are certified to train for us. We also ensure that only those trainers who maintain a high alumni rating continue to train for us.

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be happy to give you more details.

Find Salesforce Certification - Administrator & App Builder Course in other cities

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  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.