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Course description

  • What are the course objectives?

    This Salesforce training course is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and a Salesforce Platform App builder. Our Salesforce training will help you learn how to configure Salesforce, so you are able to collect, analyze and retrieve all of the vital information associated with your customer base.  Moreover, you will use Force.com fundamentals to understand Salesforce online application development and the deployment of next-generation cloud apps. We offer practical hands-on learning that will ensure your job success, as well as the theoretical knowledge needed to pass both Salesforce certification exams.

  • What skills will you learn?

    By the end of this Salesforce Administrator and Platform App Builder certification training course, you will be able to:
     
    • Configure and manage Sales and Service Cloud
    • Gain insight into each of the functional user groups (Inside Sales, Outside Sales, Marketing, Customer Support and Management)
    • Implement automation, security, debugging, data validation and customize apps
    • Deploy applications and manage changes to the Force.com platform
    • Develop new applications using the declarative interface and Force.com fundamentals
    • Configure the user interface

  • Who should take this course?

    This Salesforce certification training course is suitable for individuals looking to build a career in Salesforce, particularly:
    • App Builders
    • Developers
    • System Administrators
    • Sales Representatives
    • IT Managers
    • Product Managers

  • What projects will I work on as part of the course?

    Simplilearn’s Salesforce Administrator and App Builder training offers participants the opportunity to work on live industry-based projects that span across unique industry needs.

    Project 1: Implementing an end-to-end Recruitment Process

    Project Scenario:
    A placement company based in the United States wants to use Salesforce for implementing an end-to-end recruitment process. A team will be formed and you will use your practical knowledge from the course to track the jobs posted by recruiters as well as candidate responses.

    Further goals of the team involve tracking the information on the candidates, capturing their experience details and work preferences. Most importantly, you will use Salesforce concepts in order to create an effective system, while also incorporating some automated business rules to ease the process.

    Project 2: Implementing a Student Performance Tracking System for College Instructors

    Project Scenario:
    An Australia-based college wants to track the performance of its students and have it automatically update the instructor to alert the instructor if a student has a failing grade. With Salesforce’s Lightning platform feature, the college wants to use the Lightning Process Builder for tracking students’ performance. The end goal is that once the student information is created or updated, an alert message will be displayed on the instructor’s record connected to each student.
     
    Project 3: Implementing Customer Service Process Management

    Project Scenario:
    A UK-based mobile company needs an application to help boost the service provided for its millions of customers. The company wants to track customers who have reported problems with their mobile phones along with the types of issues. Based on these findings, the company wants to streamline the process to give its customers quicker solutions. You will use your Salesforce knowledge to implement an efficient system that also provides more customer satisfaction.
     
    Project 4: Implementing a Business Process to capture details of transactions, discounting and tracking business entries for a company

    Project Scenario:
    A US-based mobile company wants to use Salesforce to implement a process for discounting and tracking previous entries in Salesforce. The company has decided to track various business entries posted by clients/users using charts on the Salesforce mobile app. Leveraging the benefits of the Salesforce mobile platform, the company wants to capture the details of the transaction in the Salesforce system. Additionally, it wants to track various business entries by charts that can be provided to field-level users on mobile.

  • What types of jobs require Salesforce trained professionals?

    Salesforce proficiency is one of the most desirable skills in today’s market, and the market is expected to grow for the foreseeable future. Salesforce is one of the primary technologies used by eCommerce businesses, and its applications make it a very valuable solution for digital marketing departments and a fundamental automation tool for sales teams. Salesforce administrator, Salesforce developer, Salesforce integration developer, Salesforce lightning developer, Salesforce developer Wave analytics and SFDC developer are some of the jobs that require Salesforce Admin and Developer Certification. 

Course preview

  • Salesforce Administrator & App Builder (Developer)
    • Lesson 00 - Introduction to Salesforce 09:56
      • 0.1 Introduction to Salesforce 09:56
    • Lesson 01 - Salesforce Overview 33:24
      • 1.1 Salesforce 01:02
      • 1.2 Salesforce Overview 00:24
      • 1.3 Introduction to Salesforce 01:19
      • 1.4 Salesforce Editions 02:15
      • 1.5 Home Page Customization 03:08
      • 1.6 User Management 05:51
      • 1.7 Creating and Customizing Tabs 02:50
      • 1.8 Creating an App 03:33
      • 1.9 Uploading a Company Logo 02:21
      • 1.10 Company Information Page 02:28
      • 1.11 System Overview Page 01:56
      • 1.12 Updating the Fiscal Year 02:38
      • 1.13 Quiz
      • 1.14 Case Study
      • 1.15 Case study Demo 02:52
      • 1.16 Key Takeaways 00:22
      • 1.17 Conclusion 00:25
    • Lesson 02 - Sales Cloud 1:42:29
      • 2.1 Introduction to Sales Cloud 01:06
      • 2.2 Sales Cloud 00:25
      • 2.3 Leads Home Page 03:18
      • 2.4 Creating List Views 09:06
      • 2.5 Creating and Converting Leads 08:12
      • 2.6 Creating Accounts 03:30
      • 2.7 Creating Contacts 01:38
      • 2.8 Creating Email Templates 05:59
      • 2.9 Sending Individual Emails 05:02
      • 2.10 Sending Mass Emails 04:57
      • 2.11 Creating and Managing Price Books 04:08
      • 2.12 Creating Products 04:55
      • 2.13 Creating Opportunities 07:10
      • 2.14 Creating Activities 06:11
      • 2.15 Creating a Web-to-Lead Form 05:04
      • 2.16 Creating a Lead Assignment Rule 05:05
      • 2.17 Creating a Lead Queue 05:33
      • 2.18 Creating an Auto-Response Rule 03:05
      • 2.19 Creating Campaigns 05:53
      • 2.20 Record Types 08:00
      • 2.21 Quiz
      • 2.22 Case Study 1
      • 2.23 Case Study Demo 1 01:47
      • 2.24 Case Study 2
      • 2.25 Case Study Demo 2 01:36
      • 2.26 Key Takeaways 00:19
      • 2.27 Conclusion 00:30
    • Lesson 03 - Quote Templates 21:58
      • 3.1 Introduction to Quote Templates 01:32
      • 3.2 Quote Templates 00:16
      • 3.3 Creating a Quote Record 04:56
      • 3.4 Creating a Quote Template 03:12
      • 3.5 Generating a Quote PDF 02:09
      • 3.6 Emailing a Quote PDF 01:23
      • 3.7 Modifying Quote Templates 06:21
      • 3.8 Quiz
      • 3.9 Case Study
      • 3.10 Case Study Demo 01:24
      • 3.11 Key Takeaways 00:15
      • 3.12 Conclusion 00:30
    • Lesson 04 - Service Cloud 55:27
      • 4.1 Introduction to Service Cloud 01:18
      • 4.2 Service Cloud 00:24
      • 4.3 Creating Cases 04:24
      • 4.4 Creating Case Assignment Rules 07:34
      • 4.5 Creating Case Escalation Rules 05:58
      • 4.6 Enabling Solutions 03:08
      • 4.7 Creating Solutions 01:58
      • 4.8 Attaching Solutions to Cases 02:31
      • 4.9 Enabling Knowledge 03:33
      • 4.10 Configuring Knowledge 06:58
      • 4.11 Creating a Web-to-Case Form 06:28
      • 4.12 Creating an Email-to-Case Address 08:10
      • 4.13 Quiz
      • 4.14 Case Study 1
      • 4.15 Case Study 1 Demo 01:03
      • 4.16 Case Study 2
      • 4.17 Case Study 2 Demo 01:13
      • 4.18 Key take aways 00:16
      • 4.19 Conclusion 00:31
    • Lesson 05 - Field Types 1:06:09
      • 5.1 Introduction to Field Types 01:14
      • 5.2 Field Types 00:19
      • 5.3 Modifying Standard Fields 15:36
      • 5.4 Creating Auto-number Fields 06:00
      • 5.5 Creating Formula Fields 09:36
      • 5.6 Creating Roll-Up Summary Fields 04:15
      • 5.7 Creating Lookup and Master Detail Fields 04:25
      • 5.8 Creating Checkbox Fields 01:10
      • 5.9 Creating Currency, Number, and Percent Fields 02:48
      • 5.10 Creating Date Field and Date and Time Fields 02:09
      • 5.11 Creating Phone and Email Fields 02:33
      • 5.12 Creating Geolocation Fields 01:04
      • 5.13 Creating Picklist and Multi-Select Picklist Fields 03:19
      • 5.14 Creating Text and Text Area Fields 03:06
      • 5.15 Creating Text Area Long and Text Area Rich Fields 02:26
      • 5.16 Creating Encrypted Fields 02:08
      • 5.17 Creating URL Fields 01:00
      • 5.18 Quiz
      • 5.19 Case Study
      • 5.20 Case Study Demo 02:13
      • 5.21 Key Takeaways 00:19
      • 5.22 Conclusion 00:29
    • Lesson 06 - Salesforce Objects 14:25
      • 6.1 Introduction to Salesforce Objects 00:49
      • 6.2 Salesforce Objects 00:17
      • 6.3 Standard Object Components 04:43
      • 6.4 Renaming Standard Objects 01:39
      • 6.5 Modifying Standard Objects 01:31
      • 6.6 Understanding External Objects 01:51
      • 6.7 Creating Custom Objects 01:18
      • 6.8 Quiz
      • 6.9 Case Study
      • 6.10 Case Study Demo 01:35
      • 6.11 Key Takeaways 00:16
      • 6.12 Conclusion 00:26
    • Lesson 07 - Creating Buttons, Links, and Actions 12:10
      • 7.1 Introduction to Creating Buttons, Links, and Actions 00:57
      • 7.2 Creating Buttons, Links, and Actions 00:13
      • 7.3 Creating New Records with Actions 02:12
      • 7.4 Logging a Call with Actions 01:24
      • 7.5 Updating a Record with Actions 01:24
      • 7.6 Creating Custom Buttons 02:14
      • 7.7 Creating Custom Links 02:42
      • 7.8 Quiz
      • 7.9 Case Study
      • 7.10 Case Study Demo 00:18
      • 7.11 Key Takeaways 00:12
      • 7.12 Conclusion 00:34
    • Lesson 08 - Visual Workflow, Process Builder, and Schema Builder 30:01
      • 8.1 Introduction to Visual Workflow, Process Builder, and Schema Builder 01:07
      • 8.2 Visual Workflow, Process Builder, and Schema Builder 00:18
      • 8.3 Creating a Visual Flow 18:03
      • 8.4 Modifying Existing Flows 02:32
      • 8.5 Creating a Process in the Process Builder 04:11
      • 8.6 Creating Fields in the Schema Builder 02:42
      • 8.7 Quiz
      • 8.8 Case Study
      • 8.9 Case Study Demo 00:26
      • 8.10 Key Takeaways 00:14
      • 8.11 Conclusion 00:28
    • Lesson 09 - Validation Rules 18:21
      • 9.1 Introduction to Validation Rules 00:44
      • 9.2 Validation Rules 00:15
      • 9.3 Creating Validation Rules 05:04
      • 9.4 Creating Formulas 08:01
      • 9.5 Creating Error Messages 03:00
      • 9.6 Quiz
      • 9.7 Case Study
      • 9.8 Case Study Demo 00:38
      • 9.9 Key Takeaways 00:16
      • 9.10 Conclusion 00:23
    • Lesson 10 - Workflow Rules 16:01
      • 10.1 Introduction to Workflow Rules 01:26
      • 10.2 Workflow Rules 00:15
      • 10.3 Creating a Workflow Rule 03:36
      • 10.4 Creating a Workflow Rule Field Update 02:32
      • 10.5 Creating a Workflow Rule Task Assignment 02:19
      • 10.6 Creating a Workflow Rule Email Alert 03:26
      • 10.7 Quiz
      • 10.8 Case Study 1
      • 10.9 Case Study Demo 1 00:47
      • 10.10 Case Study 2
      • 10.11 Case Study Demo 2 00:59
      • 10.12 Key Takeaways 00:14
      • 10.13 Conclusion 00:27
    • Lesson 11 - Lightning Components 11:27
      • 11.1 Introduction to Lightning Components 00:38
      • 11.2 Lightning Components 00:14
      • 11.3 Installing Lightning Components 04:17
      • 11.4 Lightning Component Capabilities 01:39
      • 11.5 Lightning Components vs. Visualforce 03:10
      • 11.6 Quiz
      • 11.7 Case Study
      • 11.8 Case Study Demo 00:45
      • 11.9 Key Takeaways 00:16
      • 11.10 Conclusion 00:28
    • Lesson 12 - Role Hierarchy 18:01
      • 12.1 Introduction to Role Hierarchy 01:32
      • 12.2 Role Hierarchy 00:18
      • 12.3 Viewing Role Hierarchy 02:50
      • 12.4 Creating Roles 03:05
      • 12.5 Enabling Field History 02:16
      • 12.6 Creating Groups 02:28
      • 12.7 Creating Permission Sets 02:44
      • 12.8 Assigning Roles to Users 01:26
      • 12.9 Quiz
      • 12.10 Case Study
      • 12.11 Case Study Demo 00:30
      • 12.12 Key Takeaways 00:17
      • 12.13 Conclusion 00:35
    • Lesson 13 - Security Controls 1:07:33
      • 13.1 Introduction to Security Controls 01:27
      • 13.2 Security Controls 00:22
      • 13.3 Viewing Object Security 07:15
      • 13.4 Changing Default Record Access 02:35
      • 13.5 Sharing Settings 07:03
      • 13.6 Field Accessibility 04:30
      • 13.7 Password Policies 06:12
      • 13.8 Session Settings 09:12
      • 13.9 Login Flows 01:55
      • 13.10 Network Access 02:32
      • 13.11 Activations 02:35
      • 13.12 Session Management 01:51
      • 13.13 Login Access Policies 01:48
      • 13.14 Certificate and Key Management 01:46
      • 13.15 Viewing Setup Audit Trail 02:04
      • 13.16 Executing Expire All Passwords 01:48
      • 13.17 Delegated Administration 03:39
      • 13.18 Remote Site Settings 02:43
      • 13.19 Named Credentials 01:56
      • 13.20 File Upload and Download Security 02:12
      • 13.21 Quiz
      • 13.22 Case Study
      • 13.23 Case Study Demo 01:15
      • 13.24 Key Takeaways 00:18
      • 13.25 Conclusion 00:35
    • Lesson 14 - Profiles 43:47
      • 14.1 Introduction to Profiles 01:22
      • 14.2 Profiles 00:26
      • 14.3 Standard Profiles Overview 05:12
      • 14.4 Assigning Page Layouts 04:09
      • 14.5 Field-Level Security 04:31
      • 14.6 Custom App Settings and Access 01:21
      • 14.7 Tab Settings 02:52
      • 14.8 Record Type Settings 05:31
      • 14.9 Administrative Permissions 02:47
      • 14.10 General User Permissions 01:45
      • 14.11 Standard Object Permissions 02:39
      • 14.12 Custom Object Permissions 01:11
      • 14.13 Password Policies and Session Timeout 01:39
      • 14.14 Login Hours and IP Ranges 03:34
      • 14.15 Enabling Apex and Visualforce Access 02:36
      • 14.16 Quiz
      • 14.17 Case Study
      • 14.18 Case Study Demo 01:14
      • 14.19 Key Takeaways 00:24
      • 14.20 Conclusion 00:34
    • Lesson 15 - Chatter 45:47
      • 15.1 Introduction to Chatter 01:25
      • 15.2 Chatter 00:22
      • 15.3 Chatter Overview 03:19
      • 15.4 Enabling Chatter 02:10
      • 15.5 Enabling Chatter Feeds on Records 04:08
      • 15.6 Configuring Chatter Groups 02:44
      • 15.7 Creating Customer Groups 03:01
      • 15.8 Creating a Free Customer Chatter User 01:41
      • 15.9 Customizing Chatter Email Notifications 03:48
      • 15.10 Configuring Salesforce to Salesforce 02:31
      • 15.11 Accepting a Salesforce Connection 02:11
      • 15.12 Sharing an Account via Salesforce to Salesforce 01:08
      • 15.13 Enabling Ideas 03:20
      • 15.14 Configuring Ideas Themes 01:46
      • 15.15 Enabling Social Accounts 02:10
      • 15.16 Enabling Libraries and Content 01:05
      • 15.17 Customizing Libraries and Content 01:47
      • 15.18 Uploading Documents to Libraries and Content 02:40
      • 15.19 Configuring Salesforce1 02:39
      • 15.20 Quiz
      • 15.21 Case Study
      • 15.22 Case Study Demo 01:02
      • 15.23 Key Takeaways 00:16
      • 15.24 Conclusion 00:34
    • Lesson 16 - Reports 46:11
      • 16.1 Introduction to Reports 01:35
      • 16.2 Reports 00:31
      • 16.3 Understanding Report Formats 05:51
      • 16.4 Creating a Leads Report 05:22
      • 16.5 Creating Contacts and Accounts Report 03:06
      • 16.6 Creating an Opportunity Report 06:04
      • 16.7 Adding Leads to a Campaign from a Report 01:51
      • 16.8 Creating a Report Chart 04:22
      • 16.9 Scheduling Reports 03:34
      • 16.10 Creating a Campaign Report 02:45
      • 16.11 Summarizing Report Data 02:45
      • 16.12 Creating a Report Formula 03:14
      • 16.13 Exporting Reports to Excel 01:29
      • 16.14 Quiz
      • 16.15 Case Study 1
      • 16.16 Case Study 1 Demo 01:18
      • 16.17 Case Study 2
      • 16.18 Case Study 2 Demo 01:41
      • 16.19 Key Takeaways 00:12
      • 16.20 Conclusion 00:31
    • Lesson 17 - Dashboards 45:33
      • 17.1 Introduction to Dashboards 01:18
      • 17.2 Dashboards 00:19
      • 17.3 Understanding Dashboard Components 06:11
      • 17.4 Creating a Dashboard 02:31
      • 17.5 Refreshing a Dashboard 02:40
      • 17.6 Modifying Columns on Dashboards 02:49
      • 17.7 Adding Filter to Dashboard 04:14
      • 17.8 Managing Access to Reports 05:47
      • 17.9 Adding a Report as a Dashboard Component 09:25
      • 17.10 Setting Up Dynamic Dashboards 02:43
      • 17.11 Enabling Dashboards for iPad 01:01
      • 17.12 Modifying Report and Dashboard Interfaces 03:06
      • 17.13 Activating the Report Builder on Profiles 01:58
      • 17.14 Quiz
      • 17.15 Case Study
      • 17.16 Case Study Demo 00:42
      • 17.17 Key Takeaways 00:15
      • 17.18 Conclusion 00:34
    • Lesson 18 - Data Management 46:14
      • 18.1 Introduction to Data Management 01:22
      • 18.2 Data Management 00:16
      • 18.3 Importing Leads 05:31
      • 18.4 Importing Contacts and Accounts 02:06
      • 18.5 Using Mass Delete 03:02
      • 18.6 Installing Data Loader 01:55
      • 18.7 Importing Records with Data Loader 03:04
      • 18.8 Updating Records with Data Loader 02:32
      • 18.9 Deleting Records with Data Loader 02:02
      • 18.10 Exporting Records with Data Loader 02:04
      • 18.11 Adding a Field in the Schema Builder 03:14
      • 18.12 Scheduling a Data Export 04:47
      • 18.13 Creating and Using Sandbox 03:38
      • 18.14 Mass Transferring Records 02:23
      • 18.15 Reporting Snapshots 04:16
      • 18.16 Working with Tags 01:55
      • 18.17 Quiz
      • 18.18 Case Study
      • 18.19 Case Study Demo 01:23
      • 18.20 Key Takeaways 00:15
      • 18.21 Conclusion 00:29
    • Lesson 19 - AppExchange 19:47
      • 19.1 Introduction to AppExchange 01:03
      • 19.2 AppExchange 00:14
      • 19.3 AppExchange Overview 03:37
      • 19.4 Finding and Selecting an App 07:09
      • 19.5 Finding a Developer 02:23
      • 19.6 Finding a Consultant 03:52
      • 19.7 Quiz
      • 19.8 Case Study
      • 19.9 Case Study Demo 00:52
      • 19.10 Key take aways 00:12
      • 19.11 Conclusion 00:25
    • Lesson 20 - Communities 18:46
      • 20.1 Introduction to Communities 01:45
      • 20.2 Communities 00:21
      • 20.3 Creating a New Community 01:46
      • 20.4 Topic Management 01:31
      • 20.5 Recommendations Management 01:50
      • 20.6 Reputation Management 02:04
      • 20.7 Adding Members 02:16
      • 20.8 Managing Tabs and Branding 02:14
      • 20.9 Login and Registration 01:47
      • 20.10 Community Preferences 02:08
      • 20.11 Quiz
      • 20.12 Case Study
      • 20.13 Case Study Demo 00:30
      • 20.14 Key Takeaways 00:13
      • 20.15 Conclusion 00:21
    • Lesson 21 - Change Sets and Deployment 13:11
      • 21.1 Introduction to Change Sets and Deployment 01:17
      • 21.2 Change Sets and Deployment 00:16
      • 21.3 Outbound Change Sets 03:04
      • 21.4 Inbound Change Sets 03:17
      • 21.5 Deployment Settings 01:00
      • 21.6 Deployment Status 01:07
      • 21.7 Eclipse IDE 01:26
      • 21.8 Quiz
      • 21.9 Case Study
      • 21.10 Case Study Demo 01:08
      • 21.11 Key Takeaways 00:13
      • 21.12 Conclusion 00:23
    • Lesson 22 - User Interface 17:57
      • 22.1 Introduction to User Interface 00:44
      • 22.2 User Interface 00:15
      • 22.3 User Interface General Options 07:22
      • 22.4 User Interface Sidebar Options 01:36
      • 22.5 User Interface Calendar Options 03:07
      • 22.6 User Interface Name Settings 01:12
      • 22.7 User Interface Setup Options 02:41
      • 22.8 Quiz
      • 22.9 Case Study
      • 22.10 Case Study Demo 00:19
      • 22.11 Key Takeaways 00:20
      • 22.12 Conclusion 00:21
    • Lesson 23 - Application Lifecycles 23:12
      • 23.1 Introduction to Application Lifecycles 00:59
      • 23.2 Application Lifecycles 00:19
      • 23.3 Key Milestones and Considerations 01:45
      • 23.4 Using Sandboxes for Development 04:36
      • 23.5 Using Change Sets 05:14
      • 23.6 Using Unmanaged Packages 08:36
      • 23.7 Quiz
      • 23.8 Case Study
      • 23.9 Case Study Demo 00:56
      • 23.10 Key Takeaways 00:14
      • 23.11 Conclusion 00:33
    • Lesson 24 - Help and Training 16:48
      • 24.1 Introduction to Help and Training 01:10
      • 24.2 Help and Training 00:18
      • 24.3 Using Answers 01:59
      • 24.4 Using Ideas 02:17
      • 24.5 Searching for a Help Topic 02:01
      • 24.6 Contacting Support 01:38
      • 24.7 Trust Site 03:05
      • 24.8 Known Issues 01:59
      • 24.9 Quiz
      • 24.10 Case Study
      • 24.11 Case Study Demo 01:20
      • 24.12 Key Takeaways 00:17
      • 24.13 Conclusion 00:44
    • Live Projects 1:17:54
      • Project Management App by Ben McCarthy 1:17:54
  • Free Course
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Exam & certification FREE PRACTICE TEST

  • How do I become a Certified Salesforce Administrator and Developer?

    To become a Certified Salesforce Administrator and Developer, you must pass the Salesforce Administrator Exam (ADM 201) and the Salesforce App Builder (DEV 402) Exam. This can be achieved by following the following easy steps.

    Step 1: Complete this Salesforce training course.
    Step 2: Visit certification.salesforce.com and register to take both exams: ADM 201 and DEV 402.
    Step 3: Pass the Salesforce exams to become certified.

  • What are the prerequisites for Salesforce certification?

    There are no prerequisites to do ADM 201 and DEV 402 examinations.

  • What do I need to do to earn my Simplilearn certificate?

    Online Classroom:
    • You need to attend one complete batch.
    • Complete one project and one simulation test with a minimum score of 60 percent.
    Online Self-learning:
    • Complete 85 percent of the course.
    • Complete one project and one simulation test with a minimum score of 60 percent.

  • What are the career benefits of this Salesforce training course?

    According to Glassdoor, Salesforce jobs are increasing at a speed 1.3 times faster than similar roles, and there were 300,000+ Salesforce jobs available from July 2015 to June 2016. Salesforce Certified Administrators earn an annual average salary of $67,000 but can go as high as $120,000 depending on their knowledge, skills, and experience.

  • Who provides the certification?

    Salesforce.com provides the course completion certificate.

  • How do I pass the Salesforce Exam?

    The Salesforce Administrator exam is a 90-minute long exam comprising 60 single or multiple choice questions. The passing score for the exam is 65% (i.e you must answer 39 questions correctly).

  • How long does it take to complete this Salesforce course?

    Mode 1 (Online Classroom Flexi Pass): You can complete the course within 7-8 weeks. 
    Mode 2 (Self-paced): You can complete the course within 6-8 weeks.

  • Is this live Salesforce training, or will I watch pre-recorded videos?

    If you enroll for self-paced e-learning, you will have access to pre-recorded videos. If you enroll for the online classroom Flexi Pass, you will have access to live training conducted online as well as the pre-recorded videos.
     

  • What if I miss a class?

    Simplilearn provides recordings of each class so you can review them as needed before the next session. With Flexi-pass, Simplilearn gives you access to as many as 15 sessions for 90 days.

Reviews

Toniya Katsarov
Toniya Katsarov BCRF | New York, Houston

Excellent style of teaching with a lot of real-world scenarios, and interaction with the students. The trainer was very knowledgeable, patient, and every question was answered completely. The course has a good learning pace and is very detailed. We also have access to real-world scenarios and the response to questions is excellent. Thank you Simplilearn.

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Tracy Simacek
Tracy Simacek Account Advisor at Lands' End, Madison

I am enjoying the class and learning many different areas regarding the admin area. I'm currently an end user where I work and looking to be an admin to expand my career.

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Ragunath Gunasekaran
Ragunath Gunasekaran Team lead at NTT DATA, Houston

I am able to grasp the concepts and the practical training in real time is very good.

James McCune
James McCune Implementation Coordinator - Uprise EHR @ VisionWeb, Austin

Amazing training! I am very happy with the format of classes that includes quizzes, lectures, breaks, and Q & A. The assignments are also good. All our doubts are getting cleared while keeping up with the Agenda. Kudos to Simplilearn.

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Damo Achaiyan
Damo Achaiyan OBIEE Consultant, Atlanta

The training is becoming more and more engaging and interactive. I have to convey that you have an excellent choice of tutors. Though I have prior experience in the field, I am learning a lot more from this course!

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Chuck Scro
Chuck Scro Salesforce Administrator at MTM Services, Raleigh

The training was very detailed. This is the perfect class to attend if you are totally new to Salesforce (like I am). I am learning a lot. Thank You!

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Karen Johnson
Karen Johnson Research Analyst at 3D Communications, Raleigh

The classes were really interactive, which is an effective way to learn.

Tyler Roehmholdt
Tyler Roehmholdt Senior Marketing Technologist, Houston

Wonderful presentation format, love the examples and pace at which we are being taught.

Jordan Ryan
Jordan Ryan Application Systems Analyst at Tickets.com, New York City

I like being able to collaborate with other users under the guidance of an experienced trainer.

Chandrasekaran Murali
Chandrasekaran Murali Technical Program Manager at Cigna, Houston

I joined this course in order to understand what the new cloud based CRM is and what all opportunities it could bring. I am very impressed by their content and training delivery. The training gave me hands-on in salesforce concepts and their practical applications. The online classroom option from Simplilearn is a boon to working employees, I was able to attend classes from office/home, even while traveling. The season pass helped me gain access into any salesforce class and understand the topic again and again. The course has made me ready to get involved in new projects that might come up in near future.

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Sourabh Jain
Sourabh Jain Ass. Operation Manager at Eagle Software India Pvt Ltd., Udaipur

Simplilearn is best for an online course. Its course material is very comprehensive. Faculties and the support staff are really prompt in resolving the queries.The trainer is highly qualified and has great knowledge about the course. In class, each topic is explained with a live example. For working people, it’s very helpful since the trainees can attend the classes on the weekends also. Overall it was a great experience. Thank you Simplilearn.

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Rob Dolber
Rob Dolber Supervisory Analyst at Bank of America, Bangalore

The interactive WebEx learning session tracking the Salesforce study guide has provided a well-defined roadmap for learning the certification subject-matter. Frequent, repetitive review of key subject-matter has been useful to burn key concepts into memory. Interaction with other classmates has been enjoyable.

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Snehal Kathavale
Snehal Kathavale eClerx, Bangalore

Training is very helpful with good examples.

Nishant Kumar
Nishant Kumar Technical Lead at GalaxE.Solutions, Bangalore

Excellent trainer and excellent experience.

Ashwin Padmanabh
Ashwin Padmanabh Sr. Siebel Consultant | ARMO Consultants, Bangalore

The trainer was excellent. This was the best training session in my 10 years of experience. The trainer used real life cases, and the explanation provided was very helpful to understand.

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FAQs

  • What is Salesforce?

    Salesforce is one of the most popular cloud-based customer relationship management (CRM) tools used to automate sales, customer service, and digital marketing activities. It was founded in March 1999, by Marc Benioff and has its headquarter at San Francisco. Salesforce enables people in the sales role to track their sales, reach out to customers to solve sales queries, and companies to manage cases and tasks.

  • Does Simplilearn offer assistance with the exam booking process?

    Yes, we can provide assistance in finding the nearest test center where you can take your exams.

  • What details can you share about the Salesforce Certification Exams?

    Salesforce App Builder – DEV 401
    Duration: 90 minutes
    60 multiple choice questions (closed book)
    Passing Grade 63 percent
    Registration Fee: $200
    Retake Fee: $100

    Salesforce Administrator – ADM 201
    Duration: 90 minutes
    60 multiple choice questions (closed book)
    Passing grade:65 percent
    Registration Fee: $200
    Retake Fee: $100

  • What is LVC? Is it classroom training?

    LVC or Live Virtual Classroom training for Salesforce is a live training conducted online via live streaming of a class. LVC is run by a Salesforce certified trainer with over 10 years of work experience that you can interact with during the sessions. In our Salesforce online training, you can raise questions or start discussions at any point during a class session. Moreover, the global audience in attendance can enrich your learning experience and career. Sessions attended by you and your classmates will be recorded and you will receive unlimited access to them for your own future reference. 

  • What tools do I need to attend the training sessions?

    The tools you’ll need to attend Salesforce training are:
    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers, and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.
     

  • Are the Salesforce training and course material effective?

    Absolutely. Our Salesforce Administrator and App Builder training course is designed to guarantee you’ll pass the exam on your first attempt. With a hands-on learning approach, the training not only gives you the confidence to pass the exam but also helps you retain knowledge beyond the exam.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, view our Refund Policy.
     

  • Who are the instructors and how are they selected?

    All of our highly-qualified CS-Salesforce Administrator and App Builder trainers are Salesforce certified, with more than 15 years of experience in training and working professionally in the field. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation and live training demonstration before they are certified to train for us. We also ensure that only those trainers who maintain a high alumni rating continue to train for us.

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be happy to give you more details.

  • Is the exam fee included in the Salesforce course fee?

    No. The exam fee is not included in the course registration fee. Candidates must register and pay separately on the Salesforce website to take the certification exam.

  • What does it mean to be GSA approved course?

    The course is part of Simplilearn’s contract with GSA (only US) with special pricing for GSA approved agencies & organizations. To know more click here

  • How do i know if I am eligible to buy this course at GSA price?

    You should be employed with GSA approved agencies & organizations. The list of approved agencies is provided here

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    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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