Salesforce Certification Course Overview

The Salesforce Administrator certification training in Lucknow teaches you everything you need to know about the fundamental CRM proccess that every Salesforce Administrator depends on to collect and evaluate their customers' data. Salesforce Administrator certification training in Lucknow also helps you develop your own apps on Salesforce Lightning.

Salesforce Training Key Features

100% Money Back Guarantee
No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • 8X higher interaction in live online classes conducted by industry experts
  • Four industry projects with 28 case studies
  • Lifetime access to self-paced learning and class recordings
  • 30 hours of hands-on practice with Salesforce Lightning

Skills Covered

  • Salesforce overview
  • Sales and service cloud
  • Quote templates
  • Salesforce objects
  • Field types
  • Validation and workflow rules
  • Lightning components
  • Security controls
  • Profiles Chatter reports and dashboards
  • Data management
  • User interface
  • Application lifecycles

Benefits

According to Glassdoor, professionals whose skillset has been enhanced with Salesforce Administrator certification training in Lucknow should be able to earn an annual salary anywhere from $87,000 to $160,000 range, and there are more than 300,000 Salesforce job openings available! People with Salesforce Administrator certification training in Lucknow are in high demand in the industry.

  • Designation
  • Annual Salary
  • Hiring Companies
  • Annual Salary
    ₹3,4LMin
    ₹5,1LAverage
    ₹11,34LMax
    Source: Glassdoor
    Hiring Companies
    ICS Consultancy Services hiring for Salesforce Administrator professionals in Lucknow
    Capgemini hiring for Salesforce Administrator professionals in Lucknow
    Source: Indeed

Training Options

Self-Paced Learning

₹ 17,999

  • Lifetime access to high-quality self-paced elearning content curated by industry experts
  • 2 hands-on projects to perfect the skills learnt
  • 2 simulation test papers for self-assessment
  • 24x7 learner assistance and support

online Bootcamp

₹ 20,999

  • Everything in Self-Paced Learning, plus
  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners
  • Classes starting in Lucknow from:-
8th Jan: Weekend Class
Show all classes

Salesforce Course Curriculum

Eligibility

Candidates who complete the Salesforce Administrator certification course in Lucknow often eventually find themselves in fulfilling careers as system administrators, sales representatives, app developers, product managers, or IT managers.
Read More

Pre-requisites

Despite the fact that there are no strict criteria needed for participating in the Salesforce training course, it's a good idea for candidates to possess at least a fundamental basic understanding of concepts like development and administration.
Read More

Course Content

  • Salesforce Administrator & App Builder (Developer)

    Preview
    • Lesson 01: Introduction

      01:04:01Preview
      • 1.01 Salesforce Admin and App Builder Certification Course Introduction
        11:16
      • 1.02 Exam Details
        06:58
      • 1.03 Learning Objective
        01:25
      • 1.04 Cloud Basics
        06:08
      • 1.05 Introduction to CRM
        05:17
      • 1.06 Salesforce Introduction
        03:16
      • 1.07 Salesforce Offerings
        13:42
      • 1.08 Creating a Salesforce Account
        01:50
      • 1.09 Summary
        02:00
      • 1.10 Demo - Creating a SF Acct App Setup
        12:09
    • Lesson 02: User Setup

      41:01Preview
      • 2.01 Learning Objectives
        01:50
      • 2.02 Org Introduction
        10:20
      • 2.03 User Setup
        03:53
      • 2.04 Create Users
        02:20
      • 2.05 Roles and Profiles
        08:30
      • 2.06 Summary
        02:04
      • 2.07 Demo - Customizing Profile and Users
        05:08
      • 2.08 Demo - Profile and Role Creation
        06:56
    • Lesson 03: Salesforce Data

      02:10:57Preview
      • 3.01 Learning Objectives
        02:32
      • 3.02 Standard and Custom Objects
        05:20
      • 3.03 Creating Custom Objects
        10:10
      • 3.04 Tabs
        02:10
      • 3.05 Create Tabs
        05:35
      • 3.06 Fields
        07:53
      • 3.07 Create Fields
        04:18
      • 3.08 API Name
        00:59
      • 3.09 Global Picklist
        02:15
      • 3.10 Use Global Picklist in Objects
        01:06
      • 3.11 Field Dependencies
        03:59
      • 3.12 Data Types
        04:48
      • 3.13 Functions
        05:10
      • 3.14 Create Formula Fields
        01:00
      • 3.15 Validation Rules
        01:46
      • 3.16 Roll-up Summaries
        01:25
      • 3.17 Create Roll-up Summary Field
        01:42
      • 3.18 Object Relationships
        08:11
      • 3.19 Create Master Detail Relationship
        01:30
      • 3.20 Schema Builder
        02:08
      • 3.21 Summary
        01:53
      • 3.22 Demo One - Creating Custom Objects and Fields
        16:12
      • 3.23 Demo Two - Customizing Objects and Fields
        25:06
      • 3.24 Demo Three - Creating Validation Rules and Field Relationships
        13:49
    • Lesson 04: Security and Access

      01:11:19Preview
      • 4.01 Learning Objectives
        01:45
      • 4.02 Data Access
        07:08
      • 4.03 Organization Wide Defaults (OWD)
        01:53
      • 4.04 Sharing Settings
        00:40
      • 4.05 Access Levels in OWD
        06:22
      • 4.06 Grant Access Using Hierarchies
        03:50
      • 4.07 Role and Role Hierarchy
        01:51
      • 4.08 Working with Role
        02:55
      • 4.09 Permission Sets
        05:17
      • 4.10 Sharing Rules
        07:49
      • 4.11 Summary
        00:49
      • 4.12 Demo One - Working on OWD
        05:16
      • 4.13 Demo Two - Permission Sets
        06:34
      • 4.14 Demo Three - Security Deep Dive
        19:10
    • Lesson 05: Page Layouts and Tabs

      48:35Preview
      • 5.01 Learning Objectives
        02:10
      • 5.02 Application
        09:04
      • 5.03 Page Layouts
        13:31
      • 5.04 Summary
        01:12
      • 5.05 Demo one - Creating Record Types
        05:44
      • 5.06 Demo Two - Creating Custom Page Layouts
        07:06
      • 5.07 Demo Three - Creating a New Lightning Application
        09:48
    • Lesson 06: Lightning App Builder

      01:26:37Preview
      • 6.01 Learning Objectives
        02:47
      • 6.02 Introduction to Lightning App Builder
        04:09
      • 6.03 Events
        01:48
      • 6.04 Lightning Components and Console
        03:03
      • 6.05 Lightning Page Types
        02:31
      • 6.06 Create Lightning App Page
        02:14
      • 6.07 Create Lightning Home Page
        01:16
      • 6.08 Create Lightning Record Page
        02:12
      • 6.09 Best Practices for Building Lightning Pages
        03:41
      • 6.10 Types of Components
        11:11
      • 6.11 My Domain
        03:20
      • 6.12 Custom Component
        02:06
      • 6.13 Actions in Lightning Experience
        04:18
      • 6.14 Object-Specific Quick Actions
        01:14
      • 6.15 Adding Action to Objects Page Layout
        00:49
      • 6.16 Summary
        00:52
      • 6.17 Demo One - Creating Lightning Apps
        14:17
      • 6.18 Demo Two - Creating Various Lightning Pages
        16:22
      • 6.19 Demo Three - Adding Standard Components to Lightning Pages
        08:27
    • Lesson 07: Work Flow and Process Builder

      01:37:04Preview
      • 7.01 Learning Objective
        03:20
      • 7.02 Process Automation
        02:36
      • 7.03 Workflow
        08:51
      • 7.04 Workflow Rules
        03:08
      • 7.05 Workflow Rules Limitations
        02:34
      • 7.06 Create Workflow rules
        06:27
      • 7.07 Configure Tasks for Workflow Rules
        01:58
      • 7.08 Configuring E-mail Alerts for Workflow Rules
        03:56
      • 7.09 Configuring Field Updates for Workflows
        05:38
      • 7.10 Асtivаting and Monitoring the Wоrkflоw Rule
        01:23
      • 7.11 Understanding Cross-object Field Updates
        02:46
      • 7.12 Email Templates
        05:09
      • 7.13 Creating Text Email Templates
        00:53
      • 7.14 Creating Custom HTML Email Templates
        00:53
      • 7.15 Groups
        00:40
      • 7.16 Public Group
        02:02
      • 7.17 Queues
        03:02
      • 7.18 Approval Process
        02:05
      • 7.19 Approval Process Terminology
        05:04
      • 7.20 Approval Process - Sections
        01:52
      • 7.21 Select Approval Options
        02:34
      • 7.22 Process Builder
        02:56
      • 7.23 Configure Process Builder
        04:06
      • 7.24 Summary
        01:01
      • 7.25 Demo One - Three Process Automation
        22:10
    • Lesson 08: Lightning Flows

      01:12:59Preview
      • 8.01 Learning Objective
        02:45
      • 8.02 Lightning Flow Introduction
        10:19
      • 8.03 Flow - Building Blocks
        03:04
      • 8.04 Five Ways to Implement Flow
        02:21
      • 8.05 Triggers for Autolaunched Flows
        03:40
      • 8.06 Create Sample Flow
        09:11
      • 8.07 Schedule Lightning Flows
        04:02
      • 8.08 Validation using Screen Flow
        03:26
      • 8.09 Summary
        01:17
      • 8.10 Demo One - Creating Lightning Flows
        11:51
      • 8.11 Demo Two - Sending an HTML Email from a Lightning Flow
        11:07
      • 8.12 Demo Three - Deploying Flows
        09:56
    • Lesson 09: Data Management

      01:01:38Preview
      • 9.01 Learning Objective
        01:26
      • 9.02 Salesforce Analytics
        02:34
      • 9.03 Data Loader Overview
        02:58
      • 9.04 Data Loader Installation
        02:27
      • 9.05 Data Loader Configuration
        03:33
      • 9.06 Data Import Wizard
        09:58
      • 9.07 Mass Delete Records
        05:44
      • 9.08 Difference Between Data Loader and Import Wizard
        01:47
      • 9.09 Summary
        01:50
      • 9.10 Demo One - Loading and Using Data Loader
        11:19
      • 9.11 Demo Two - Exporting Data
        06:35
      • 9.12 Demo Three - Importing Data from an External System
        11:27
    • Lesson 10: Lightning Reports and Dashboards

      02:02:52Preview
      • 10.01 Learning Objective
        04:22
      • 10.02 Report Types
        01:57
      • 10.03 Create Custom Report Types
        00:35
      • 10.04 Bucket Fields
        02:19
      • 10.05 Reports
        07:27
      • 10.06 Types of Reports
        06:44
      • 10.07 Lightning Report Builder
        11:59
      • 10.08 Creating Charts
        01:24
      • 10.09 Create Joined Reports
        01:21
      • 10.10 Dashboards
        06:38
      • 10.11 Create Dashboards
        06:25
      • 10.12 Exporting Reports
        05:16
      • 10.13 Summary
        01:36
      • 10.14 Demo one - Creating and Leveraging Lightning Reports
        23:45
      • 10.15 Demo Two - Creating Dashboards
        15:22
      • 10.16 Demo Three - Managing Reports Dashboards
        25:42
    • Lesson 11: Deployments

      41:05Preview
      • 11.01 Learning Objective
        03:23
      • 11.02 Deployment Basics
        04:23
      • 11.03 Change Sets
        03:03
      • 11.04 Create Sandbox
        05:34
      • 11.05 Deploy Change Sets
        09:13
      • 11.06 Summary
        01:58
      • 11.07 Demo - Creating a Sandbox and Change Set for Deployment
        13:31
    • Live Projects

      01:17:54
      • Project Management App by Ben McCarthy
        01:17:54

Industry Project

  • Project 1

    Implementing an EndtoEnd Recruitment Process

    For a placement company in the US, track the jobs posted by recruiters as well as candidate responses.

  • Project 2

    Implementing a Student Performance Tracking System

    Develop the workflow for an Australian college who wants to track the performance of students and automatically alert an instructor if the student is failing.

  • Project 3

    Implementing Customer Service Process Management

    Boost the services of a UK-based mobile company by tracking customers who have reported problems with their mobile phones and the types of issues and make the system efficient.

  • Project 4

    Capture Transactions Discounting and Track Business Entries

    Use Salesforce to implement a process for capturing transactions and discounts and to track previous business entries in Salesforce for a US-based mobile company.

prevNext

Salesforce Exam & Certification

Salesforce Certification Training in Lucknow - Administrator & App Builder
  • How to become a certified Salesforce Developer and Administrator?

    If a candidate gets passing grades in both the Salesforce Administrator Exam and the Salesforce App Builder Exam, they get access to their certificate for the Salesforce Administrator certification training in Lucknow. A candidate can achieve this using the following steps:

    • Participate in Simplilearn's Salesforce Administrator certification course in Lucknow.
    • Visit the web page certification.salesforce.com and get yourself registered in both of the Salesforce examinations.
    • Procure the necessary marks in the exams and receive your certificate for Salesforce Administrator certification course in Lucknow.

  • What are the prerequisites for Salesforce certification?

    The Salesforce certification exams DEV 402 and ADM 201 can be taken without any conditions to fulfill.

  • How can I earn my Simplilearn Certificate for Salesforce?

    In the online classroom mode, you need to:

    • Attend 100% of the classes in the Salesforce Administrator certification course in Lucknow.
    • Score at least 60% in one of the projects and simulation tests.

    In order to achieve your Salesforce Administrator certification training in Lucknow certificate in the online self-learning mode, you need to:

    • Complete at least 85% of the self-learning content in the Salesforce Administrator certification course in Lucknow.
    • Score at least 60% in one of the projects and simulation tests.

  • What are the benefits of this Salesforce training program?

    Glassdoor.com says that the employment rate for people who have Salesforce Administrator certification training in Lucknow is spiraling upwards at one and half times the rate that comparable positions in other fields are. The website claimed that there were over 300,000 job vacancies for people with this Salesforce Administrator certification course in Lucknow.

  • How to pass the Salesforce Exam?

    Students finishing the whole curriculum of the Salesforce Administrator certification training in Lucknow should easily be able to score at least a 65% grade on the Salesforce exam. In order for a candidate to unlock the Salesforce Administrator certification course in Lucknow certificate, the student has to answer just 39 questions correctly within the span of 90 minutes.

  • How long does it take to complete this Salesforce course?

    Mode 1 (Online Classroom Flexi Pass): It demands a time commitment of 7-8 weeks. 
    Mode 2 (Self-paced): It demands a time commitment of 6-8 weeks.

  • Is the Salesforce training live or pre-recorded?

    The online self-learning mode of Salesforce Administrator certification training in Lucknow allows you to access a series of pre-recorded lectures. However, the online classroom mode of Salesforce Administrator certification training in Lucknow provides access to both pre-recorded AND live lectures!

  • Can I miss a class?

    Should a student end up missing a class in the Salesforce Administrator certification training in Lucknow, they can just check out the available lecture footage and review the class later. If the candidate has unlocked the Flexi Card feature of the Salesforce Administrator certification training in Lucknow, they can also schedule the classes at their own convenience.

  • Does Simplilearn offer any practice tests for Salesforce?

    On the web page for Simplilearn's Salesforce Administrator certification training in Lucknow, you can find one Salesforce practice test. This test is highly beneficial if you wish to familiarize yourself with the curriculum included in the Salesforce Administrator certification course in Lucknow.

    For candidates looking to take part in the Salesforce Administrator certification training in Lucknow, Simplilearn offers one practice test. You can easily take the test by visiting the web page for Simplilearn's Salesforce Administrator certification course in Lucknow.

  • How do I become a Salesforce Administrator?

    One can start their Salesforce Administrator career without any background in Salesforce technology. All one needs is a computer with a good internet connection located anywhere in the world to opt for Simplilearn’s salesforce admin certification course designed for the beginner as well as experienced professionals. This course prepares one to pass the salesforce certified administrator exam. Beginners can start by learning background on the salesforce platform, and then build on that learning by following meticulously drafted modules.

Salesforce Course Reviews

  • Rob Dolber

    Rob Dolber

    Supervisory Analyst at Bank of America, Bangalore

    The interactive WebEx learning session tracking the Salesforce study guide has provided a well-defined roadmap for learning the certification subject-matter. Frequent, repetitive review of key subject-matter has been useful to burn key concepts into memory. Interaction with other classmates has been enjoyable.

  • Snehal Kathavale

    Snehal Kathavale

    eClerx, Bangalore

    Training is very helpful with good examples.

  • Nishant Kumar

    Nishant Kumar

    Technical Lead at GalaxE.Solutions, Bangalore

    Excellent trainer and excellent experience.

  • Ashwin Padmanabh

    Ashwin Padmanabh

    Sr. Siebel Consultant | ARMO Consultants, Bangalore

    The trainer was excellent. This was the best training session in my 10 years of experience. The trainer used real life cases, and the explanation provided was very helpful to understand.

  • Rashmi Tandon

    Rashmi Tandon

    ARK Infosolutions Pvt Ltd, Bangalore

    The trainer was very good. I am happy I made the right decision. The approach of using real-life cases to explain each topic was great, and he dint rely a lot on PPT's.

  • Moulika Seepana

    Moulika Seepana

    Software Engineer at Mindtree, Bangalore

    The trainer explained all concepts very well. The entire course content was explained in detail. The trainer has a very strong grasp on the technical knowledge.

  • Ramesh

    Ramesh

    Manager | Cognizant, Bangalore

    If not for the trainer, I wouldn't have passed the exam. The trainer is very very knowledgeable and made us understand the concepts very well.

  • Shristi Mathuria

    Shristi Mathuria

    Manual Tester at TurnKey Solutions, Pune

    I really like Simplilearn's way of teaching. It looks like they know the pulse of students.

  • Chandra Sekhar Godhavary

    Chandra Sekhar Godhavary

    Analyst @Enventure Technology Services, Bangalore

    Trained in SalesForce Developer & Admin, Simplilearn trains well with real time examples and content which made me an expert in no time.

  • Sujai Ramu

    Sujai Ramu

    Procurement specialist at IBM, Chennai

    I really appreciate the efforts put in the training to make us understand the concepts of the course. I have already recommended Simplilearn to my friends.

  • Amrita Ramesh Mukhi

    Amrita Ramesh Mukhi

    New York City

    I thank my trainer, Samir Whig, for coaching us so efficiently and answering our doubts patiently. Your teaching and guidance will be beneficial for my future career aspirations. Thank you.

  • Tracy Simacek

    Tracy Simacek

    Account Advisor at Lands' End, Madison

    I am enjoying the class and learning many different areas regarding the admin area. I'm currently an end user where I work and looking to be an admin to expand my career.

  • James McCune

    James McCune

    Implementation Coordinator - Uprise EHR @ VisionWeb, Austin

    Amazing training! I am very happy with the format of classes that includes quizzes, lectures, breaks, and Q & A. The assignments are also good. All our doubts are getting cleared while keeping up with the Agenda. Kudos to Simplilearn.

  • Ragunath Gunasekaran

    Ragunath Gunasekaran

    Team lead at NTT DATA, Houston

    I am able to grasp the concepts and the practical training in real time is very good.

  • Jordan Ryan

    Jordan Ryan

    Application Systems Analyst at Tickets.com, New York City

    I like being able to collaborate with other users under the guidance of an experienced trainer.

prevNext

Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

Salesforce Training FAQs

  • What are the course objectives?

    This Salesforce certification training course in Lucknow is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and a Salesforce Platform App builder. Our Salesforce training will help you learn how to configure Salesforce, so you are able to collect, analyze and retrieve all of the vital information associated with your customer base.  Moreover, you will use Force.com fundamentals to understand Salesforce online application development and the deployment of next-generation cloud apps. We offer practical hands-on learning that will ensure your job success, as well as the theoretical knowledge needed to pass both Salesforce certification exams.

  • What skills will you learn from Salesforce certification training in Lucknow?

    By the end of this Salesforce Administrator and Platform App Builder certification training course in Lucknow, you will be able to:
    • Gain an overview of Salesforce
    • Learn about Salesforce Objects and how to create, rename or modify objects
    • Create different field types and validation rules
    • Work on security controls
    • Create, deploy, and implement workflows
    • Manage data and reports
    • Create, configure, and manage dashboards
    • Get familiar with chatter, application lifecycle, visual workflow, schema builder
    • Install lightning components
    • Configure and manage Sales and Service Cloud
    • Learn about the user interface, help and training, app exchange, and other important concepts
    • Deploy applications and manage changes to the Force.com platform
    • Develop new applications using the declarative interface and Force.com fundamentals
    • Configure the user interface

  • Who should take Salesforce certification course in Lucknow?

    This Salesforce certification training course in Lucknow is suitable for individuals looking to build a career in Salesforce, particularly:
    • App Builders
    • Developers
    • System Administrators
    • Sales Representatives
    • IT Managers
    • Product Managers

  • What projects will I work on as part of the Salesforce Administrator and Platform App Builder certification training?

    Simplilearn’s Salesforce Administrator and App Builder training offers participants the opportunity to work on live industry-based projects that span across unique industry needs.

    Project 1: Implementing an end-to-end Recruitment Process

    Project Scenario:
    A placement company based in the United States wants to use Salesforce for implementing an end-to-end recruitment process. A team will be formed and you will use your practical knowledge from the course to track the jobs posted by recruiters as well as candidate responses.

    Further goals of the team involve tracking the information on the candidates and capturing their experience details and work preferences. Most importantly, you will use Salesforce concepts in order to create an effective system, while also incorporating some automated business rules to ease the process.

    Project 2: Implementing a Student Performance Tracking System for College Instructors

    Project Scenario:
    An Australia-based college wants to track the performance of its students and have it automatically update the instructor to alert the instructor if a student has a failing grade. With Salesforce’s Lightning platform feature, the college wants to use the Lightning Process Builder for tracking students’ performance. The end goal is that once the student information is created or updated, an alert message will be displayed on the instructor’s record connected to each student.
     
    Project 3: Implementing Customer Service Process Management

    Project Scenario:
    A UK-based mobile company needs an application to help boost the service provided for its millions of customers. The company wants to track customers who have reported problems with their mobile phones along with the types of issues. Based on these findings, the company wants to streamline the process to give its customers quicker solutions. You will use your Salesforce knowledge to implement an efficient system that also provides more customer satisfaction.
     
    Project 4: Implementing a Business Process to capture details of transactions, discounting and tracking business entries for a company

    Project Scenario:
    A US-based mobile company wants to use Salesforce to implement a process for discounting and tracking previous entries in Salesforce. The company has decided to track various business entries posted by clients/users using charts on the Salesforce mobile app. Leveraging the benefits of the Salesforce mobile platform, the company wants to capture the details of the transaction in the Salesforce system. Additionally, it wants to track various business entries by charts that can be provided to field-level users on mobile.

  • What types of jobs require Salesforce trained professionals in Lucknow?

    Salesforce proficiency is one of the most desirable skills in today’s market, and the market is expected to grow for the foreseeable future. Salesforce is one of the primary technologies used by eCommerce businesses, and its applications make it a very valuable solution for digital marketing departments and a fundamental automation tool for sales teams. Salesforce administrator, Salesforce developer, Salesforce integration developer, Salesforce lightning developer, Salesforce developer Wave analytics and SFDC developer are some of the jobs that require Salesforce Admin and Developer Certification. 

  • What are the prerequisites for Salesforce training?

    There are no such prerequisites for this Salesforce.com training course. But prior working experience as an administrator or a developer is beneficial.

  • What is Salesforce?

    Salesforce is one of the most popular cloud-based customer relationship management (CRM) tools used to automate sales, customer service, and digital marketing activities. It was founded in March 1999, by Marc Benioff and has its headquarters at San Francisco. Salesforce enables people in the sales role to track their sales, reach out to customers to solve sales queries, and companies to manage cases and tasks.

  • What is LVC? Is it classroom training?

    LVC or Live Virtual Classroom training for Salesforce is a live training conducted online via live streaming of a class. LVC is run by a Salesforce certified trainer with over 10 years of work experience that you can interact with during the sessions. In our Salesforce online training, you can raise questions or start discussions at any point during a class session. Moreover, the global audience in attendance can enrich your learning experience and career. Sessions attended by you and your classmates will be recorded and you will receive unlimited access to them for your own future reference. 

  • What tools do I need to attend the training sessions?

    The tools you’ll need to attend Salesforce training are:
    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers, and microphone: You’ll need headphones or speakers to hear instructions clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

  • Are the Salesforce training and Salesforce course material effective?

    Yes, Our Salesforce training course is designed to guarantee you’ll pass both the exams on your first attempt. With a hands-on learning approach, the training not only gives you the confidence to pass the exams but also helps you retain knowledge beyond the exams.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, view our Refund Policy.
     

  • Who are the instructors and how are they selected?

    All of our highly-qualified CS-Salesforce Administrator and App Builder trainers are Salesforce certified, with more than 15 years of experience in training and working professionally in the field. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation and live training demonstration before they are certified to train for us. We also ensure that only those trainers who maintain a high alumni rating continue to train for us.

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be happy to give you more details.

  • What does a Salesforce administrator do?

    Salesforce administrators primarily ensure that an organization is using the CRM software to its fullest potential. They automate complex business processes, train users on Salesforce, create reports and dashboards, and bridge the gap between business requirements and technology. Our Salesforce certification can help you gain the right skills required to handle all these responsibilities.

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