Salesforce Administrator Certification Training - Online Course | Simplilearn

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  • 12 hours of e-learning content & 20 hours hands-on practice
  • Course aligned with the official Salesforce Certification Guide
  • 4 projects, 20 case studies, 4 simulation tests, 16 quizzes & more
  • Course completion certificate

Course description

  • What's the focus of this course?

    This course is designed to ensure that you learn & master the concepts of Salesforce Administrator and pass the certification exam on your first try. Our training will help you learn how to administer and configure Salesforce. The practical hands-on learning approach followed in the course will ensure you get job ready by the end of it.

  • What are the course objectives?

    By the end of Salesforce Administrator training, you will be able to:
     
    • Configure and manage Sales and Service Cloud
    • Gain insight into each of the functional user groups (Inside Sales, Outside Sales, Marketing, Customer Support, and Management)
    • Implement automation, security, debugging, data validation, and customize apps
    • Configure the user interface

  • Who should take this course?

    This Salesforce Administrator course is suitable for
     
    • Individuals looking to build a career in Salesforce
    • System Administrators
    • Sales Operations Professionals
    • IT Managers
    • Product Managers

  • What projects will I work on as part of the course?

    Simplilearn’s Salesforce Administrator training offers opportunity for the participants to work on live industry-based projects that spans across unique industry needs.

    Project 1: Implementing an end-to-end Recruitment Process

    Project Scenario:
    A US-based placement company wants to use Salesforce for implementing an end-to-end recruitment process. A team is formed to track the jobs posted by recruiters as well as candidate responses.
    The team wants to track the information on the candidates, capturing their experience details and work preferences. The team also wants to incorporate some business rules in an automated process which will make it an effective system.

    Project 2: Implementing Customer Service Process Management

    Project Scenario:
    A UK-based mobile company needs an application to help boost the service provided for its millions of customers. The company wants to track customers who have reported problems with their mobile phones along with the types of issues. Based on these findings, the company wants to speed up the process to give its customers quicker solutions.

Course preview

    • Lesson 01 - Salesforce Overview 33:22
      • 1.1 Introduction to Salesforce 01:02
      • 1.2 Salesforce Overview 00:23
      • 1.3 Introduction to Salesforce 01:19
      • 1.4 Salesforce Editions 02:15
      • 1.5 Home Page Customization 03:08
      • 1.6 User Management 05:51
      • 1.7 Creating and Customizing Tabs 02:50
      • 1.8 Creating an App 03:33
      • 1.9 Uploading a Company Logo 02:21
      • 1.10 Company Information Page 02:28
      • 1.11 System Overview Page 01:56
      • 1.12 Updating the Fiscal Year 02:38
      • 1.13 Quiz
      • 1.14 Case Study
      • 1.15 Case Study Demo 02:52
      • 1.16 Key Takeaways 00:22
      • 1.17 Conclusion 00:24
    • Lesson 02 - Sales Cloud 1:42:28
      • 2.1 Introduction to Sales Cloud 01:06
      • 2.2 Sales Cloud 00:24
      • 2.3 Leads Home Page 03:18
      • 2.4 Creating List Views 09:06
      • 2.5 Creating and Converting Leads 08:12
      • 2.6 Creating Accounts 03:30
      • 2.7 Creating Contacts 01:38
      • 2.8 Creating Email Templates 05:59
      • 2.9 Sending Individual Emails 05:02
      • 2.10 Sending Mass Emails 04:57
      • 2.11 Creating and Managing Price Books 04:08
      • 2.12 Creating Products 04:55
      • 2.13 Creating Opportunities 07:10
      • 2.14 Creating Activities 06:11
      • 2.15 Creating a Web-to-Lead Form 05:04
      • 2.16 Creating a Lead Assignment Rule 05:05
      • 2.17 Creating a Lead Queue 05:33
      • 2.18 Creating an Auto-Response Rule 03:05
      • 2.19 Creating Campaigns 05:53
      • 2.20 Record Types 08:00
      • 2.21 Quiz
      • 2.22 Case Study 1
      • 2.23 Case Study Demo 1 01:47
      • 2.24 Case Study 2
      • 2.25 Case Study Demo 2 01:36
      • 2.26 Key Takeaways 00:19
      • 2.27 Conclusion 00:30
    • Lesson 03 - Quote Templates 21:58
      • 3.1 Introduction to Quote Templates 01:32
      • 3.2 Quote Templates 00:16
      • 3.3 Creating a Quote Record 04:56
      • 3.4 Creating a Quote Template 03:12
      • 3.5 Generating a Quote PDF 02:09
      • 3.6 Emailing a Quote PDF 01:23
      • 3.7 Modifying Quote Templates 06:21
      • 3.8 Quiz
      • 3.9 Case Study
      • 3.10 Case Study Demo 01:24
      • 3.11 Key Takeaways 00:15
      • 3.12 Conclusion 00:30
    • Lesson 04 - Service Cloud 55:22
      • 4.1 Introduction to Service Cloud 01:18
      • 4.2 Service Cloud 00:23
      • 4.3 Creating Cases 04:24
      • 4.4 Creating Case Assignment Rules 07:34
      • 4.5 Creating Case Escalation Rules 05:58
      • 4.6 Enabling Solutions 03:08
      • 4.7 Creating Solutions 01:58
      • 4.8 Attaching Solutions to Cases 02:31
      • 4.9 Enabling Knowledge 03:33
      • 4.10 Configuring Knowledge 06:58
      • 4.11 Creating a Web-to-Case Form 06:28
      • 4.12 Creating an Email-to-Case Address 08:10
      • 4.13 Quiz
      • 4.14 Case Study 1
      • 4.15 Case Study 1 Demo 01:03
      • 4.16 Case Study 2
      • 4.17 Case Study 2 Demo 01:13
      • 4.18 Key Takeaways 00:16
      • 4.19 Conclusion 00:27
    • Lesson 05 - AppExchange 19:47
      • 5.1 Introduction to AppExchange 01:03
      • 5.2 AppExchange 00:14
      • 5.3 AppExchange Overview 03:37
      • 5.4 Finding and Selecting an App 07:09
      • 5.5 Finding a Developer 02:23
      • 5.6 Finding a Consultant 03:52
      • 5.7 Quiz
      • 5.8 Case Study
      • 5.9 Case Study Demo 00:52
      • 5.10 Key Takeaways 00:12
      • 5.11 Conclusion 00:25
    • Lesson 06 - Reports 46:11
      • 6.1 Introduction to Reports 01:35
      • 6.2 Reports 00:31
      • 6.3 Understanding Report Formats 05:51
      • 6.4 Creating a Leads Report 05:22
      • 6.5 Creating Contacts and Accounts Report 03:06
      • 6.6 Creating an Opportunity Report 06:04
      • 6.7 Adding Leads to a Campaign from a Report 01:51
      • 6.8 Creating a Report Chart 04:22
      • 6.9 Scheduling Reports 03:34
      • 6.10 Creating a Campaign Report 02:45
      • 6.11 Summarizing Report Data 02:45
      • 6.12 Creating a Report Formula 03:14
      • 6.13 Exporting Reports to Excel 01:29
      • 6.14 Quiz
      • 6.15 Case Study 1
      • 6.16 Case Study 1 Demo 01:18
      • 6.17 Case Study 2
      • 6.18 Case Study 2 Demo 01:41
      • 6.19 Key Takeaways 00:12
      • 6.20 Conclusion 00:31
    • Lesson 07 - Dashboards 45:30
      • 7.1 Introduction to Dashboards 01:18
      • 7.2 Dashboards 00:18
      • 7.3 Understanding Dashboard Components 06:11
      • 7.4 Creating a Dashboard 02:31
      • 7.5 Refreshing a Dashboard 02:40
      • 7.6 Modifying Columns on Dashboards 02:48
      • 7.7 Adding Filter to Dashboard 04:14
      • 7.8 Managing Access to Reports 05:47
      • 7.9 Adding a Report as a Dashboard Component 09:25
      • 7.10 Setting Up Dynamic Dashboards 02:43
      • 7.11 Enabling Dashboards for iPad 01:01
      • 7.12 Modifying Report and Dashboard Interfaces 03:06
      • 7.13 Activating the Report Builder on Profiles 01:58
      • 7.14 Quiz
      • 7.15 Case Study
      • 7.16 Case Study Demo 00:42
      • 7.17 Key Takeaways 00:15
      • 7.18 Conclusion 00:33
    • Lesson 08 - Chatter 45:47
      • 8.1 Introduction to Chatter 01:25
      • 8.2 Chatter 00:22
      • 8.3 Chatter Overview 03:19
      • 8.4 Enabling Chatter 02:10
      • 8.5 Enabling Chatter Feeds on Records 04:08
      • 8.6 Configuring Chatter Groups 02:44
      • 8.7 Creating Customer Groups 03:01
      • 8.8 Creating a Free Customer Chatter User 01:41
      • 8.9 Customizing Chatter Email Notifications 03:48
      • 8.10 Configuring Salesforce to Salesforce 02:31
      • 8.11 Accepting a Salesforce Connection 02:11
      • 8.12 Sharing an Account via Salesforce to Salesforce 01:08
      • 8.13 Enabling Ideas 03:20
      • 8.14 Configuring Ideas Themes 01:46
      • 8.15 Enabling Social Accounts 02:10
      • 8.16 Enabling Libraries and Content 01:05
      • 8.17 Customizing Libraries and Content 01:47
      • 8.18 Uploading Documents to Libraries and Content 02:40
      • 8.19 Configuring Salesforce1 02:39
      • 8.20 Quiz
      • 8.21 Case Study
      • 8.22 Case Study Demo 01:02
      • 8.23 Key Takeaways 00:16
      • 8.24 Conclusion 00:34
    • Lesson 09 - Role Hierarchy 18:00
      • 9.1 Introduction to Role Hierarchy 01:32
      • 9.2 Role Hierarchy 00:17
      • 9.3 Viewing Role Hierarchy 02:50
      • 9.4 Creating Roles 03:05
      • 9.5 Enabling Field History 02:16
      • 9.6 Creating Groups 02:28
      • 9.7 Creating Permission Sets 02:44
      • 9.8 Assigning Roles to Users 01:26
      • 9.9 Quiz
      • 9.10 Case Study
      • 9.11 Case Study Demo 00:30
      • 9.12 Key Takeaways 00:17
      • 9.13 Conclusion 00:35
    • Lesson 10 - Security Controls 1:07:31
      • 10.1 Introduction to Security Control 01:27
      • 10.2 Security Control 00:20
      • 10.3 Viewing Object Security 07:15
      • 10.4 Changing Default Record Access 02:35
      • 10.5 Sharing Settings 07:03
      • 10.6 Field Accessibility 04:30
      • 10.7 Password Policies 06:12
      • 10.8 Session Settings 09:12
      • 10.9 Login Flows 01:55
      • 10.10 Network Access 02:32
      • 10.11 Activations 02:35
      • 10.12 Session Management 01:51
      • 10.13 Login Access Policies 01:48
      • 10.14 Certificate and Key Management 01:46
      • 10.15 Viewing Setup Audit Trail 02:04
      • 10.16 Executing Expire All Passwords 01:48
      • 10.17 Delegated Administration 03:39
      • 10.18 Remote Site Settings 02:43
      • 10.19 Named Credentials 01:56
      • 10.20 File Upload and Download Security 02:12
      • 10.21 Quiz
      • 10.22 Case Study
      • 10.23 Case Study Demo 01:15
      • 10.24 Key Takeaways 00:18
      • 10.25 Conclusion 00:35
    • Lesson 11 - Profiles 43:46
      • 11.1 Introduction to Profiles 01:22
      • 11.2 Profiles 00:24
      • 11.3 Standard Profiles Overview 05:12
      • 11.4 Assigning Page Layouts 04:09
      • 11.5 Field-Level Security 04:31
      • 11.6 Custom App Settings and Access 01:21
      • 11.7 Tab Settings 02:52
      • 11.8 Record Type Settings 05:31
      • 11.9 Administrative Permissions 02:47
      • 11.10 General User Permissions 01:45
      • 11.11 Standard Object Permissions 02:39
      • 11.12 Custom Object Permissions 01:11
      • 11.13 Password Policies and Session Timeout 01:39
      • 11.14 Login Hours and IP Ranges 03:34
      • 11.15 Enabling Apex and Visualforce Access 02:36
      • 11.16 Quiz
      • 11.17 Case Study
      • 11.18 Case Study Demo 01:14
      • 11.19 Key Takeaways 00:24
      • 11.20 Conclusion 00:35
    • Lesson 12 - Data Management 46:16
      • 12.1 Introduction to Data Management 01:22
      • 12.2 Data Management 00:16
      • 12.3 Importing Leads 05:31
      • 12.4 Importing Contacts and Accounts 02:06
      • 12.5 Using Mass Delete 03:02
      • 12.6 Installing Data Loader 01:55
      • 12.7 Importing Records with Data Loader 03:04
      • 12.8 Updating Records with Data Loader 02:32
      • 12.9 Deleting Records with Data Loader 02:02
      • 12.10 Exporting Records with Data Loader 02:04
      • 12.11 Adding a Field in the Schema Builder 03:14
      • 12.12 Scheduling a Data Export 04:47
      • 12.13 Creating and Using Sandbox 03:38
      • 12.14 Mass Transferring Records 02:23
      • 12.15 Reporting Snapshots 04:16
      • 12.16 Working with Tags 01:55
      • 12.17 Quiz
      • 12.18 Case Study
      • 12.19 Case Study Demo 01:23
      • 12.20 Key Takeaways 00:15
      • 12.21 Conclusion 00:31
    • Lesson 13 - Workflow Rules 15:56
      • 13.1 Introduction to Workflow Rules 01:26
      • 13.2 Workflow Rules 00:14
      • 13.3 Creating a Workflow Rule 03:36
      • 13.4 Creating a Workflow Rule Field Update 02:32
      • 13.5 Creating a Workflow Rule Task Assignment 02:19
      • 13.6 Creating a Workflow Rule Email Alert 03:26
      • 13.7 Quiz
      • 13.8 Case Study 1
      • 13.9 Case Study Demo 1 00:47
      • 13.10 Case Study 2
      • 13.11 Case Study Demo 2 00:59
      • 13.12 Key Takeaways 00:14
      • 13.13 Conclusion 00:23
    • Lesson 14 - Change Set and Deployment 13:19
      • 14.1 Introduction to Change Sets and Deployment 01:17
      • 14.2 Change Sets and Deployment 00:16
      • 14.3 Outbound Change Sets 03:04
      • 14.4 Inbound Change Sets 03:17
      • 14.5 Deployment Settings 01:00
      • 14.6 Deployment Status 01:07
      • 14.7 Eclipse IDE 01:26
      • 14.8 Quiz
      • 14.9 Case Study
      • 14.10 Case Study Demo 01:08
      • 14.11 Key Takeaways 00:13
      • 14.12 Conclusion 00:31
    • Lesson 15 - Communities 18:54
      • 15.1 Introduction to Communities 01:45
      • 15.2 Communities 00:20
      • 15.3 Creating a New Community 01:46
      • 15.4 Topic Management 01:31
      • 15.5 Recommendations Management 01:50
      • 15.6 Reputation Management 02:04
      • 15.7 Adding Members 02:16
      • 15.8 Managing Tabs and Branding 02:14
      • 15.9 Login and Registration 01:47
      • 15.10 Community Preferences 02:08
      • 15.11 Quiz
      • 15.12 Case Study
      • 15.13 Case Study Demo 00:30
      • 15.14 Key Takeaways 00:13
      • 15.15 Conclusion 00:30
    • Lesson 16 - Help and Training 16:29
      • 16.1 Introduction to Help and Training 01:10
      • 16.2 Help and Training 00:18
      • 16.3 Using Answers 01:59
      • 16.4 Using Ideas 02:17
      • 16.5 Searching for a Help Topic 02:01
      • 16.6 Contacting Support 01:38
      • 16.7 Trust Site 03:05
      • 16.8 Known Issues 01:59
      • 16.9 Quiz
      • 16.10 Case Study
      • 16.11 Case Study Demo 01:20
      • 16.12 Key Takeaways 00:17
      • 16.13 Conclusion 00:25
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Exam & certification

  • How do you become a Certified Salesforce Administrator?

    To become a Certified Salesforce Administrator, you must pass the Sales Administrator Exam (ADM 201).

    Step 1: Complete this training course.
    Step 2: Visit certification.salesforce.com and register to take the ADM 201 exam.
    Step 3: Pass the exam to become certified.

  • What are the prerequisites for the certification?

    There are no prerequisites for this course or for the Salesforce Administrator (ADM 201) certification exam. However, professional experience with the basic concepts and functions of Salesforce—such as navigating Salesforce, data management and security, and using Sales Cloud—would be an advantage before taking the course or the exam.

  • How much does the ADM 201 certification exam cost?

    The cost of the exam is $200, which you’ll pay on the Salesforce website when you register for the exam.

  • What details can you share about the Salesforce Certification Exam?

    Salesforce Administrator – ADM 201
    Duration: 90 minutes
    60 multiple choice questions (closed book)
    Pass Mark – 65%
    Registration Fee: $200
    Retake Fee: $100

  • What do I need to do to unlock my Simplilearn certificate?

    Online Classroom:
    • Complete 1 simulation test with a minimum score of 60%.
    Online Self learning:
    • Complete 1 simulation test with a minimum score of 60%.

Reviews

Great training! I really like the pace, and the amount of time we spend for reviewing concepts.

The course is very helpful. Seeing things happen along with course materials and links, and the Simplitalk makes the projects and the certification successful.

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I joined this course to prepare myself for an upcoming salesforce-related requirement. The training helped me gain considerable understanding about Salesforce that I could easily start working on it. I liked the way Simplilearn has conducted the on-line classroom, especially the interactive sections. I will definitely recommend this course to aspirants who are new to this technology.

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FAQs

  • I’d like to learn more about this training program. Who should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

  • Who are our Faculties and how are they selected?

    All our trainers are working professionals and industry experts with at least 10-12 years of relevant teaching experience.

    Each of them have gone through a rigorous selection process which includes profile screening, technical evaluation, and training demo before they are certified to train for us.  

    We also ensure that only those trainers with a high alumni rating continue to train for us.

  • What is Global Teaching Assistance?

    Our teaching assistants are here to help you get certified in your first attempt.

    They are a dedicated team of subject matter experts to help you at every step and enrich your learning experience from class onboarding to project mentoring and job assistance.

    They engage with the students proactively to ensure the course path is followed.

    Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls.  

    We also have a dedicated team that provides on demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

Contact Us

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  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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