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Salesforce Admin Course Overview

Gain insight into the sales and marketing ecosystem and manage the functionality and wide range of important features available in Salesforce with this practical, hands-on training. Our Salesforce Admin Certification Training course will help you establish your credentials in the Salesforce domain, providing a solid boost to your career.

Salesforce Admin Certification Key Features

100% Money Back Guarantee
No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • 12 hours of e-learning content
  • Course aligned with the official Salesforce Certification Guide
  • 4 projects, 20 case studies, 4 simulation tests, 16 quizzes & more
  • Course completion certificate

Skills Covered

  • Configure Sales and Service
  • Manage Sales and Service
  • Implement automation
  • Debugging
  • Data validation
  • Configure user interface


Certified Salesforce professionals and Salesforce Administrators earn somewhere around 1.2 to 1.8 times more than their non-certified counterparts.

  • Designation
  • Annual Salary
  • Hiring Companies

Training Options

Self-Paced Learning

$ 899

  • Lifetime access to high-quality self-paced elearning content curated by industry experts
  • 20 industry case studies on real business problems
  • 4 hands-on projects to perfect the skills learnt
  • 4 simulation test papers for self-assessment
  • 24x7 learner assistance and support

Salesforce Admin Course Curriculum


System administrators, sales operators professionals, IT managers, product managers, and individuals looking to build a career in Salesforce would benefit from this Salesforce Admin Certification Training.
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Learners need to possess an undergraduate degree or a high school diploma.
Read More

Course Content

  • Salesforce Certified Administrator

    • Lesson 01 - Course Introduction

      • 1.01 Course Introduction
    • Lesson 02 - Salesforce Overview

      • 2.01 Learning Objective
      • 2.02 Cloud Basics
      • 2.02 Introduction to CRM
      • 2.03 Salesforce Introduction
      • 2.04 Creating a Salesforce Account
      • 2.04 Org Introduction
      • 2.06 Salesforce Classic vs Lightning
      • 2.07 Home Page Customization
      • 2.08 User Setup
      • 2.09 Tabs
      • 2.10 Create Tabs
      • 2.11 Application
      • 2.12 System Overview
      • 2.13 Demo Creating Users, Profiles and Permission Sets
      • 2.14 Summary
    • Lesson 03 - Sales Clouds

      • 3.01 Learning Objective
      • 3.02 Salesforce Offerings
      • 3.03 Leads Home Page
      • 3.04 Creating List Views
      • 3.05 Creating and Converting Leads
      • 3.06 Creating Email Template
      • 3.07 Creating Products
      • 3.08 Web to Lead Form
      • 3.09 Creating Auto Response Rules
      • 3.10 Demo Creating an Account, Contact and Opportunity
      • 3.11 Demo Email Template and Auto Response Rule
      • 3.12 Summary
    • Lesson 04 - Quote Templates

      • 4.01 Learning objective
      • 4.02 Introduction to Quote Template
      • 4.03 Modifying Quote Templates
      • 4.04 Demo Quote with 3 Products
      • 4.05 Summary
    • Lesson 05 - Service Clouds

      • 5.01 Learning Objective
      • 5.02 Introduction to Service Cloud
      • 5.03 Creating Bolt Solutions
      • 5.04 Demo Case Escalation
      • 5.05 Demo Experience Builder
      • 5.06 Summary
    • Lesson 06 - App Exchange

      • 6.01 Learning Objective
      • 6.02 Lightning Web Component
      • 6.03 Introduction to App Exchange
      • 6.04 Finding a Developer
      • 6.05 Finding a Consultant
      • 6.06 Demo Finding a PDF app in AppExchange
      • 6.07 Summary
    • Lesson 07 - Reports

      • 7.01 Learning Objective
      • 7.02 Reports
      • 7.03 Types of Reports
      • 7.04 Creating a Leads Reports
      • 7.05 Creating Contacts and Accounts Report
      • 7.06 Adding Leads to a Campaign from Reports
      • 7.07 Creating Charts
      • 7.08 Summarizing Report Data
      • 7.09 Creating a Report Formula
      • 7.10 Exporting Reports
      • 7.11 Demo A Lead Source Report
      • 7.12 Demo New Accounts Report
      • 7.13 Summary
    • Lesson 08 - Dashboards

      • 8.01 Learning Objective
      • 8.02 Dashboards
      • 8.03 Create Dashboards
      • 8.04 Modifying Columns on Dashboard
      • 8.05 Adding a Report as a Dashboard Component
      • 8.06 Report Types
      • 8.07 Create Custom Report Types
      • 8.08 Lightning Report Builder
      • 8.09 Demo Creating Dashboards
      • 8.10 Summary
    • Lesson 09 - Chatter and Salesforce to Salesforce Configuration

      • 9.01 Learning Objective
      • 9.02 Introduction to Chatter
      • 9.03 Create a Free Customer Chatter User
      • 9.04 Demo Creating a Chatter Free User
      • 9.05 Summary
    • Lesson 10 - Role Hierarchy

      • 10.01 Learning Objectives
      • 10.02 Data Access
      • 10.03 Organizational Wide Defaults (OWD)
      • 10.04 Access Level in OWD
      • 10.05 Grant Access Using Hierarchies
      • 10.06 Role and Role Hierarchy
      • 10.07 Working with Role
      • 10.08 Enable Field History
      • 10.09 Permission Sets
      • 10.10 Demo Role Hierarchy
      • 10.11 Summary
    • Lesson 11 - Security Controls

      • 11.01 Learning Objective
      • 11.02 Viewing Object Security
      • 11.03 Login Flows
      • 11.04 Demo Sharing Rules
      • 11.05 Summary
    • Lesson 12 - Profiles

      • 12.01 Learning Objective
      • 12.02 Create Users
      • 12.03 Roles and Profiles
      • 12.04 Assigning Page Layouts
      • 12.05 Demo User Profile
      • 12.06 Summary
    • Lesson 13 - Data Management

      • 13.01 Learning Objective
      • 13.02 Data Loader Overview
      • 13.03 Data Import Wizard
      • 13.04 Mass Delete Records
      • 13.05 Data Loader Installation
      • 13.06 Data Loader Configuration
      • 13.07 Schema Builder
      • 13.08 Dashboards Subscription
      • 13.09 Create Sandbox
      • 13.10 Salesforce Analytics
      • 13.11 Working with Tags
      • 13.12 Demo Loading and Using Data Loader
      • 13.13 Summary
    • Lesson 14 - Workflow Rules

      • 14.01 Learning Objective
      • 14.02 Process Automation
      • 14.03 Workflow
      • 14.04 Workflow Rules
      • 14.05 Create Workflow rules
      • 14.06 Configure Tasks for Workflow Rules
      • 14.07 Configuring E-mail Alerts for Workflow Rules
      • 14.08 Configuring Field Updates for Workflows
      • 14.09 Process Builder
      • 14.10 Configure Process Builder
      • 14.11 Approval Process
      • 14.12 Demo Approval Process
      • 14.13 Demo Email Alert Workflow Rule
      • 14.14 Summary
    • Lesson 15 - Change Set and Deployment

      • 15.01 Learning Objective
      • 15.02 Deployment Basics
      • 15.03 Change Sets
      • 15.04 Deploy Change Sets
      • 15.05 VSCode
      • 15.06 Demo Creating a Sandbox and Change Set for Deployment
      • 15.07 Summary
    • Lesson 16 - Communities

      • 16.01 Learning Objective
      • 16.02 Introduction to Communities
      • 16.03 Community Preferences
      • 16.04 Demo Community Page
      • 16.05 Summary
    • Lesson 17 - Help and Training

      • 17.01 Learning Objectives
      • 17.02 Help and Training Introduction
      • 17.03 Contacting Support
      • 17.04 Demo The Trailhead
      • 17.05 Summary

Industry Projects

  • Project 1

    Implementing an EndtoEnd Recruitment Process

    A US-based placement company wants to use Salesforce for implementing an end-to-end recruitment process and you need to help them.

  • Project 2

    Implementing Customer Service Process Management

    A UK-based mobile company needs an application to help boost the service provided for its millions of customers and you need to help them.


Salesforce Administrator Exam & Certification

Salesforce Administrator Certification Training Course
  • How do you become a Certified Salesforce Administrator?

    To become a Certified Salesforce Administrator, you must pass the Sales Administrator Exam (ADM 201):
    Step 1: Complete this training course.
    Step 2: Visit and register to take the ADM 201 exam.
    Step 3: Pass the exam to become certified.

  • What are the prerequisites for the Salesforce Admin certification training?

    There are no prerequisites for this course or for the Salesforce Administrator (ADM 201) certification exam. However, professional experience with the basic concepts and functions of Salesforce—such as navigating Salesforce, data management and security, and using Sales Cloud—would be an advantage before taking the course or the exam.

  • How much does the Salesforce Administrator ADM 201 certification exam cost?

    The cost of the Salesforce Administrator exam is $200, which you’ll pay on the Salesforce website when you register for the exam.

  • What are the details of the Salesforce Certification Exam?

    • Salesforce Administrator – ADM 201
    • Duration: 90 minutes
    • 60 multiple-choice questions (closed book)
    • Pass Mark – 65%
    • Registration Fee: $200
    • Retake Fee: $100

  • What do I need to do to unlock my Simplilearn certificate?

    • Complete 85% of the course
    • Complete one project and simulation test with a minimum score of 60%

  • Do you provide any practice tests as a part of this course?

    Yes, we provide 1 practice test as part of our course to help you prepare for the actual certification exam. You can try this free Salesforce Admin Practice Test to understand the type of tests that are part of the course curriculum.

Salesforce Admin Certification Reviews

  • Dwayne Rice

    Dwayne Rice

    Digital Strategy and Campaigns Manager at Green Dot Public Schools

    Great training! I really like the pace, and the amount of time we spend for reviewing concepts.

  • Todd Allred

    Todd Allred

    Principal Business Analyst at Allscripts

    The course is very helpful. Seeing things happen along with course materials and links, and the Simplitalk makes the projects and the certification successful.

  • Apoorva Pathak

    Apoorva Pathak

    I took the Salesforce Certification Course with Ryan. It was well-structured with self-learning, live classes, projects & assessments. I appreciate the time Ryan spent in solving student queries. He explained concepts with real-time scenarios & revised them repeatedly. Simplilearn, with trainers like Ryan, make learning simple, even for beginners.

  • Deepashree R

    Deepashree R

    Senior Marketing Opps Analyst at Qlik

    It was a nice experience with Simplilearn. The site is very user-friendly. I would highly recommend them for those who are looking for various professional certifications. The study materials are relevant and very easy to understand and have a really good support team as well and will help out with the best possible way. Thank you! Happy learning!

  • Shakil Ahmed

    Shakil Ahmed

    Innovation Developer at Optus

    I took this course to prepare for an upcoming salesforce-related project. The training helped me gain good understanding about Salesforce that I could easily start working on it. I liked how Simplilearn conducted the on-line classroom, especially the interactive sessions. I will definitely recommend this course to aspirants new to this technology.


Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

Salesforce Administrator Training FAQs

  • I’d like to learn more about this training program. Who should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

  • How do I enroll for the online training?

    You can enroll for this Salesforce Administrator training on our website and make an online payment using any of the following options: 

    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diner’s Club
    • PayPal 

    Once payment is received you will automatically receive a payment receipt and access information via email.

  • Who are our instructors and how are they selected?

    All of our highly qualified trainers are industry experts with at least 10-12 years of relevant teaching experience. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

  • How to become a certified Salesforce Admin

    Introduction – What Is The Certification About?

    The Salesforce ADM 201, or the Salesforce Administrator Certification, is the basic level of qualification for professionals who are involved in and have experience in the application of Salesforce in their organization. Salesforce systems help to manage CRM (Customer Relationship Management) through marketing and management.

    This certification is offered by, a cloud computing company based in San Francisco, California.

    Ace Salesforce ADM-201 certification exam in your 1st attempt with our Salesforce Administration Certification course.

    The Salesforce Administrator credential is useful for a wide array of applications, functionality and features, and is specially designed for maintaining the Salesforce implementations. This certification course offers professionals an alternative in terms of management options and administration strategies across sales, collaboration clouds, and services.

    The Salesforce training helps professionals get a better grasp of the Salesforce platform and optimize its usage and efficiency. Salesforce systems help organizations automate sales and Salesforce management functions. Other important aspects covered by Salesforce Automation system might include: sales forecasting, order management, and product knowledge.

    These applications, when used with the right amount of training and understanding, can help you leverage available services a lot more effectively.

    What Do Salesforce Administrators Do?

    At the most basic level, Salesforce Administrators are professionals expected to have a broad knowledge of Salesforce applications, who help configure and manage Sales and Service Cloud applications. They also suggest ways for the organization to gain more from added features and capabilities.

    Why Get Certified?

    No matter the amount of professional experience you have gained in the Salesforce domain, a certification is bound to improve your proficiency with it. It provides you with essential information that helps you get acquainted with parts of the platform, which you may not be as knowledgeable on.

    So, ideally, Salesforce experts who are involved in managing users, data and security, maintaining and customizing Sales Cloud and Service Cloud applications, and building reports, dashboards, and workflow, are professionals who would benefit from the certification.

    Some of the key areas covered by the certification in which candidates are expected to have a strong grounding are:
    • Sharing
    • Role Hierarchy
    • Reports and Dashboards
    • Native CRM functionality – briefing and defining on Opportunities, Leads, Accounts, etc.
    • Difference between standardized and customized objects
    • Capabilities of Chatter
    • User Configuration
    • Validation Rules
    • Data Loader
    • Page Layouts
    • Record Types
    What makes this certification sought-after is the overall administrative edge, the easy availability of hands-on training that this course guarantees, as well as the career benefits on offer: the demand for Certified Salesforce professionals has risen 159% since the year 2008, and a professional with the Salesforce Admin certification can expect to take home $112,000+ salaries.

    It’s no wonder, then, that this certification serves as a stamp of approval and as recognition of a professional's dedication, commitment, integrity, excellence and efficiency in the workplace. Potential employers no doubt give precedence to candidates with this credential, and it acts as a major positive on a candidate's resume.

    The Accreditation Body

    The certification is recognized by the Salesforce University Training and Certification. Beginning life as part of the Salesforce customer success platform, the core mantra driving its growth is ‘Training is the basic platform to drive customer success.’

    From small firms to large ones, both businesses and professionals armed with Salesforce expertise have noted an exponential rise in the prospects for success and efficiency levels. Studies indicate that the return on training related investment is significantly higher in the case of the Salesforce certification.

    Eligibility For The Certification

    As the name indicates, you need to be an administrative professional to acquire this certification. If user management and security comprise your core functionalities and involve Sales and Service Cloud features with reasonable workflow experience, then this is the ideal certification to take you to the next level of Administrative service.

    The Advanced Administrator exam follows the basic Admin Certification and is aimed at further boosting your expertise in dealing with complex functionalities in the given field of employment. The Certified Administrator or Advanced Administrator certification from Salesforce are aimed at achieving these superior efficiency levels.
    In terms of formal degrees, candidates must possess:
    • A Degree in BBA, or;
    • A BCA, MCA, or;
    • An MBA
    These are the basic requirements. A clear grasp of the basic Salesforce concepts is the other major pre-requisite. Navigating Salesforce and working knowledge of the sales cloud are welcome additions but aren't compulsory to apply for the certification.

    Essentially, this makes the certification a perfect choice for anybody in this field, from system administrators to IT managers. Some roles that would benefit greatly from this Certification include:
    • Developers
    • System administrators
    • Architects
    • Sales operations professionals

    Process To Get Certified

    The certification process is fairly simple.

    Submission of an application constitutes the first step in the overall certification procedure. If you are an eligible candidate and are keen to improve your repertoire of administrative functionalities, log onto after completing your training schedule to register for the exams.

    Level 1 of this certification involves taking the Salesforce ADM 201 exam. Registration for the exam may be done via the Salesforce website.

    You can log onto for detailed information on the sample questions, study patterns, and crucial information that can enable candidates to put their best foot forward when taking the exam. The cost for the Admin Certification Exam is $200, and candidates need to pay the fee directly via the Salesforce website without involving any middlemen in the process. 

    Choosing The Right Training Partner

    Of course, a key link in this chain is choosing the right training partner.

    Simplilearn, with its global network, commendable international presence, and a trainer base of over 2000 professionals sets itself apart as an outstanding means of achieving success. A trusted name among a wide cross-section of Fortune 500 companies, Simplilearn is known for its strong training legacy and has many years of experience in helping professionals turn their careers around.

    Recognized, approved, and accredited by many global academic majors like the Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB and IIBA, Simplilearn is any administrative professional’s dream destination to pursue training for this certification.

    The training modules are framed in a way that help candidates optimize the time spent in training. The 36-hour live instructor-led training with 98.6% pass rate makes this training indispensable.

    Examination Structure

    The Certification exam for Salesforce aims to assess a candidate’s skills and knowledge in this field and those related to the objectives of the Administrative job layout. Having hands-on experience is very important to gain the Salesforce credential.

    Salient features of the exam format and structure are as follows:
    • Registration fee: $200
    • 60 multiple-choice questions
    • The duration of the exam: 90 minutes
    • Passing score: 65%
    • Candidates cannot refer to any reference material, either hard copy or online during the exam
    • Language options include English, French, German, Spanish and Brazilian Portuguese

    What If You Fail To Pass In One Go?

    If, for one reason or another, a candidate fails the exam the first time around, a retake fee of $100 needs to be submitted to be able to appear for the Salesforce Admin Certification a second time.

    Career Growth And Roles Post Certification

    On average, administrators with the Salesforce certification earn around $78,000 compared to peers without this credential.

    Efficient processing ability, innovative application, and excellent response times to customer requests constitute the highlights of performance in professionals who are Salesforce Admin certified.
    Some jobs relating to Salesforce, and roles that can benefit from a Salesforce certification, include Salesforce Cloud Architect, Salesforce Developer, Salesforce Business Analyst, and Senior Architect Manager. Here’s a salary chart for different Salesforce related jobs, from

    Post Examination Requirement

    Upon successful completion of the certification training and clearing the exam, candidates need to appear for release-specific Salesforce Certified Administrator exams to maintain them. Normally, these Salesforce release exams are published thrice a year in each of the major products.

    After a few years, candidates are also charged a $100 maintenance and registration fee for every third maintenance exam.

    While we have thus briefed you on the certification path and what the journey might look like, you might be apprehensive about how the certification will be a value-add that is directly proportional to the growth in your career graph. In the article, ‘How A Salesforce Certification Can Accelerate Your Career’, we discuss more on how the certification can aid a career boost.

    Are you already Salesforce Admin certified or on your certification journey? 

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • Do you provide a money back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

  • How do I become a Salesforce Administrator?

    One can start their Salesforce Administrator career without any background in Salesforce technology. All one needs is a computer with a good internet connection located anywhere in the world to opt for Simplilearn’s salesforce admin certification course designed for the beginner as well as experienced professionals. This course prepares one to pass the salesforce certified administrator exam. Beginners can start by learning background on the salesforce platform, and then build on that learning by following meticulously drafted modules.

  • What is Salesforce used for?

    Salesforce is the world’s leading CRM solution that works on cloud technology model Software as a service (SaaS). Salesforce offers a variety of software solutions and a platform for users to develop and distribute custom applications or tools. It helps organizations to integrate all their services viz marketing, sales, commerce, service, and IT teams to work as one from anywhere. Companies can use Salesforce to engage customers with relevant digital marketing campaigns. Our salesforce admin course helps you learn more about the Salesforce platform and its offering in detail.

  • Is the Salesforce Administrator course difficult to learn?

    The instructors for this Salesforce admin course are highly qualified and have rich teaching experience. They are aware of the varying learner needs and explain all the Salesforce concepts in an easy-to-understand manner. So, learners do not find the curriculum difficult to follow.

  • Is Salesforce Administrator a good career option?

    As the adoption of Salesforce continues to grow among companies worldwide, the demand for Salesforce administrators has also increased. Research by Salesforce found a whopping 400% annual growth rate for admins and an average starting salary of $79K annually in the US. A Salesforce admin certification can further improve the job prospects of professionals who enjoy using the latest technology.

  • How do beginners learn Salesforce Administrator?

    Salesforce is a user-friendly tool and beginners can easily get familiar with its features and functionality. Professionals considering a career in Salesforce can enroll in our Salesforce admin training and achieve its certifications to demonstrate their skills.

  • Is a Salesforce Administrator certification worth it?

    As customer relationship management continues to be a top priority for organizations, Salesforce adoption doesn’t seem to reduce any time soon. A Salesforce Administrator can be a valuable long-term career path and a certification would benchmark your skills for such a role. Take our Salesforce admin training and launch your career in the CRM space.

  • What are the job roles available after getting a Salesforce Administrator certification?

    A Salesforce admin certification can open your doors to many job opportunities available in the market. You can explore your career as a salesforce administrator, advanced administrator, platform app builder, CPQ specialist, and marketing cloud administrator.

  • What do Salesforce Administrators do?

    Salesforce administrators have the primary task of ensuring that an organization is using the CRM software to its fullest potential. They automate complex business processes, train users on Salesforce, create reports and dashboards, and bridge the gap between business requirements and technology. Our Salesforce admin certification makes you capable of advancing to an admin role and handling all these responsibilities.

  • What skills should a Salesforce Administrator possess?

    A Salesforce administrator is expected to have an in-depth knowledge of the Salesforce platform, business process, data management, process automation, system configuration, and formulas and validation. They must be capable of responding to business requirements and performing administrative functions using different Salesforce features. A Salesforce admin certification can impart you all these skills and make you more employable.

  • What industries use Salesforce most?

    Customer relationship management or CRM is something that companies of every industry require. Salesforce is beneficial for many industrial sectors like manufacturing, financial services, automotive, higher education, retail, and media. Enroll in our Salesforce admin course today and start a career in any industry of your choice.

  • Which companies hire Salesforce Administrators?

    The Salesforce admin certification opens your door to the job opportunities available in many prominent firms like IBM, Paypal, NBC, AT&T, 3M, ABB, Adidas, AWS, American Express, and so on.

  • What book do you suggest reading for Salesforce Administration?

    Our Salesforce admin course is the best way to acquire all the knowledge and skills at your own pace. The curriculum is designed considering the latest trends and techniques in the Salesforce space. However, if you are looking for some books for reference, here are a few picks:

    • Salesforce for Beginners, A step-by-step guide to creating, managing, and automating sales and marketing processes - Sharif Shaalan
    • Salesforce For Dummies - Liz Kao
    • Salesforce CRM - The Definitive Admin Handbook -Paul Goodey

  • What is the pay scale of Salesforce Administrator across the world?

    The Salesforce admin certification is highly desirable and valued in all organizations worldwide. It helps you grow in your career and improve your earning potential substantially. Here is a list of average annual salaries for salesforce administrators in some of the popular countries:

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
  • *According to Simplilearn survey conducted and subject to terms & conditions with Ernst & Young LLP (EY) as Process Advisors