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Online self learning


How this works:

For refund, write to within 3 days of purchase

The mode of reimbursement will be same as the mode of payment used during enrollment fees. For example: If a participant has paid through credit cards, we will reimburse through credit card

Note: Money back guarantee is void if the participant has accessed more than 50% of the course content.

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Key Features

  • 9.5 Hrs of High Quality e-Learning content
  • 5 PDUs offered
  • Free 90 Days e-Learning access
  • More than 200 topics covered
  • 2 ITSM Simulation Exams
  • Downloadable E-book Included
  • Course Completion Certificate
  • ITSM Exam Fee Included
  • 9.5 Hrs of High Quality e-Learning content
  • 5 PDUs offered
  • Free 90 Days e-Learning access
  • More than 200 topics covered
  • 2 ITSM Simulation Exams
  • Downloadable E-book Included
  • Course Completion Certificate
  • ITSM Exam Fee Included

About Course

Course Preview

  • What is this course about?

    The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology.

    Simplilearn’s ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.

  • Why is the certification most sought-after?

    ITSM is one of the most popular certifications for IT professionals. This certification helps professionals in improving the quality performance and project delivery rate of the company. ITSM enables organizations to:
    • Improve quality of service
    • Increase customer satisfaction
    • Decrease operating costs
    • Improve profit margins
    • Improve product cycle time

  • What learning benefits do you get from Simplilearn’s training?

    After completing this course, you will be able to:
    • Describe business relationship management
    • Discuss supplier management and their relationship with other processes
    • Explain resolution processes such as Incident & service request management
    • Define control processes

  • What are the career benefits of this course?

    The demand for certified professionals in ITSM is growing enormously in the global market. Certified professionals can expect different roles such as Development engineer, Consultant, Product Developer, Service Assurance Manager, Project Manager, Application Support Manager, and so on.

    The value of ITSM has increased sharply in recent years and an ITSM certification is fast becoming an entry requirement for a majority of IT-based roles. According to the recent surveys by, the median salary of the certified professionals in this field is $91,028 per year.

  • Who should do this course?

    The target group of the ITSM Certificate includes, but is not restricted to:
    • IT Service operational staff
    • Supervisors
    • Managers
    • Senior consultants and
    • Auditors

  • Why choose Simplilearn for your training?

    Simplilearn’s training in ITSM provides the following benefits:
    • 9.5 hours of high quality e-Learning content
    • 5 PDUs offered
    • ITSM exam fee included
    • 2 ITSM simulation test papers
    • Downloadable e-Book included
    • Course completion dertificate
    Additionally, Simplilearn’s training is the best because:
    • We are an accredited, approved and recognized training partner by globally renowned names like Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB, IIBA and more.
    • We have a network of over 2000 certified and experienced trainers.
    • 40% of our participants receiving our training are from fortune 500 companies.
    • Our exam passing rate is 98.6% and we guarantee passing the exam in your first attempt.
    • Our training packages have attractive discounts and money back guarantee.

Exam & Certification

  • How do I get certified in ITSM?

    There are no prerequisites to appear for the foundation level of this exam. However, basic knowledge of objectives and contents of ISO/IEC 20000 and experience with managing IT systems or auditing an organization for IT service management is desirable.

    Candidates can get certified by appearing for the examination. To appear for the Foundation Bridge Examination in IT Service Management, the candidate must hold an ITIL® Foundation (V2 or V3) certification.


  • How do I enroll for the online training?

    You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

    1. Visa debit/credit card
    2. American express and Diners club card
    3. Master Card, or
    4. Through PayPal

  • What will I get along with this training?

    You will have access to the online e-learning and practice tests along with the training.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide money back guarantee for the training programs?

    Yes, we do provide money back guarantee for some of our training programs. You can contact for more information.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Contact for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

  • I am not able to access the online course. Whom should I contact for a solution?

    Please send an email to You can also chat with us to get an instant solution.

  • What is ITSM?

    IT service management (ITSM) is a discipline for managing information technology (IT) systems centered on the customer’s perspective of IT’s contribution to the business.

  • What is the format of ITSM – ISO 20000 exam?

    ITSM – ISO 20000 exam is an invigilated closed-book exam of 1 Hour that includes 40 multiple-choice questions / 20 multiple-choice questions for Bridge exam. This exam is for ITIL® foundation certified professionals.

  • Is Simplilearn accredited for ITSM training?

    Yes, Simplilearn is an EXIN accredited AEC.

  • What is the duration of the exam?

    The duration of the exam is 60 minutes.

  • What is the exam structure?

    The ITSM exam consists of 40 multiple choice questions. A candidate has to get 26 marks out of an available 40 to pass (that is, 65%).

  • Is there any exam pass-rate guarantee provided by Simplilearn?

    Simplilearn assures learners 100% guarantee of passing the exam and also offers money back guarantee provided certain conditions are met.

  • How does Simplilearn assure that the material and the training delivered are effective?

    Simplilearn follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.

  • Will I get a course completion certificate?

    On completing the ITSM Training from Simplilearn, you will get a course-completion certificate. The main certification can be obtained by appearing for the exam.

  • Is exam fee included in the course fee?

    Yes, exam fee is included in the course fee.

  • What are the different languages available to take up this exam?

    The exam is already available in English, Dutch, French, Portuguese, Japanese, Chinese, German, Italian, Latin-American Spanish and European Spanish.


Good training based on quality practice sessions.

The delivery of ITSM topics was excellent with lots of IT industry-specific examples provided by the trainer. The subject matter expertise was good.

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The ITSM workshop was well structured and informative. The training instructor explained all processes and procedures with examples. Overall the course was very good.

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ITSM course content was very well structured. The trainer ensured the content was effectively understood by the entire group. The ITSM workshop met my expectations both in terms of course content and training delivered by the instructor.

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