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MONEY BACK GUARANTEE
How this works :
At Simplilearn, we greatly value the trust of our patrons. Our courses were designed to deliver an effective learning experience, and have helped over half a million find their professional calling. But if you feel your course is not to your liking, we offer a 7-day money-back guarantee. Just send us a refund request within 7 days of purchase, and we will refund 100% of your payment, no questions asked!
For Self Placed Learning :
Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content.
9.5 hours of self-paced learning
2 sample test papers
What is this course about?
The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology.
Simplilearn’s ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.
Why is the certification most sought-after?
ITSM is one of the most popular certifications for IT professionals. This certification helps professionals in improving the quality performance and project delivery rate of the company. ITSM enables organizations to:
Improve quality of service
Increase customer satisfaction
Decrease operating costs
Improve profit margins
Improve product cycle time
What learning benefits do you get from Simplilearn’s training?
After completing this course, you will be able to:
Describe business relationship management
Discuss supplier management and their relationship with other processes
Explain resolution processes such as Incident & service request management
Define control processes
What are the career benefits of this course?
The demand for certified professionals in ITSM is growing enormously in the global market. Certified professionals can expect different roles such as Development engineer, Consultant, Product Developer, Service Assurance Manager, Project Manager, Application Support Manager, and so on.
The value of ITSM has increased sharply in recent years and an ITSM certification is fast becoming an entry requirement for a majority of IT-based roles. According to the recent surveys by payscale.com, the median salary of the certified professionals in this field is $91,028 per year.
Who should do this course?
The target group of the ITSM Certificate includes, but is not restricted to:
There are no prerequisites to appear for the foundation level of this exam. However, basic knowledge of objectives and contents of ISO/IEC 20000 and experience with managing IT systems or auditing an organization for IT service management is desirable.
Candidates can get certified by appearing for the examination. To appear for the Foundation Bridge Examination in IT Service Management, the candidate must hold an ITIL® Foundation (V2 or V3) certification.
Good training based on quality practice sessions.
The delivery of ITSM topics was excellent with lots of IT industry-specific examples provided by the trainer. The subject matter expertise was good.
You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
Visa debit/credit card
American express and Diners club card
Master Card, or
What will I get along with this training?
You will have access to the online e-learning and practice tests along with the training.
Can I cancel my enrollment? Do I get a refund?
Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.
Do you provide money back guarantee for the training programs?
Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.
Can I extend the access period?
Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.
Where and how can I access the e-learning content? Are there any limitations?
Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.
I am not able to access the online course. Whom should I contact for a solution?
Please raise a request via our Help and Support portal to have your issue resolved.
What is ITSM?
IT service management (ITSM) is a discipline for managing information technology (IT) systems centered on the customer’s perspective of IT’s contribution to the business.
What is the format of ITSM – ISO 20000 exam?
ITSM – ISO 20000 exam is an invigilated closed-book exam of 1 Hour that includes 40 multiple-choice questions / 20 multiple-choice questions for Bridge exam. This exam is for ITIL® foundation certified professionals.
Is Simplilearn accredited for ITSM training?
Yes, Simplilearn is an EXIN accredited AEC.
I want to know more about the training program. Whom do I contact?
Please join our Live Chat for instant support, call us, or Request a Call Back to have your query resolved.
Simplilearn has a well-defined certification process that helps you face the challenges of the IT world. You need to meet following conditions to unlock the certificate –
You need to complete at least 85% of the course or attend one complete batch
If your course has simulation exams you will need to complete it with the minimum passing score.
You need to submit a project and get it approved by our panel of Subject Matter Experts.
In case your project is rejected, our subject matter experts would provide all necessary help to clear the project in your next attempt.
Who are our Faculties and how are they selected?
All our trainers are working professionals and industry experts with at least 10-12 years of relevant teaching experience.
Each of them have gone through a rigorous selection process which includes profile screening, technical evaluation, and training demo before they are certified to train for us.
We also ensure that only those trainers with a high alumni rating continue to train for us.
What is Global Teaching Assistance?
Our teaching assistants are here to help you get certified in your first attempt.
They are a dedicated team of subject matter experts to help you at every step and enrich your learning experience from class onboarding to project mentoring and job assistance.
They engage with the students proactively to ensure the course path is followed.
Teaching Assistance is available during business hours.
What is covered under the 24/7 Support promise?
We offer 24/7 support through email, chat, and calls.
We also have a dedicated team that provides on demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.