Online ITIL® Training and Preparation:Change Management :7 R’s of Change Management

7 R’s of Change Management - ITIL® Training Preparation


Last updated October 25, 2016


Change Management : 7 R’s of Change Management: For proper impact assessment and understanding of benefits to risk, these seven questions should be asked.




  • Who RAISED the change?
  • What is the REASON for the change?
  • What is the RETURN required from the change?
  • What are the RISKS involved in the change?
  • What RESOURCES are required to deliver the change?
  • Who is RESPONSIBLE for the build, test and implementation of the change?
  • What is the RELATIONSHIP between this change and other changes?

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These questions must be asked for all changes. Without answers to these questions the change assessment cannot be completed and the risk to benefit ratio can not be understood. But who asks these questions or who does this assessment in change management process? These questions are asked by the Change Manager or the Change advisory board or CAB.  Let’s now understand these roles in a little more detail.

Change Management : Roles in Change Management:
The key role in any process is that of a process owner, in change Management, that role is called the Change manager. The key responsibilities of change manager are

  • He or she ensures that process is followed
  • Usually authorizes minor changes
  • Coordinates and runs CAB meetings, it’s the change manager’s job to identify key stakeholder for the changes and invite them to CAB.
  • Produces change schedule, making sure all changes are scheduled without conflict and without causing a bottleneck to business requirements.
  • Coordinates change/built/test/implementation
  • Reviews/Closes Changes, typically by collating all the documentation around the changes and initiating post implementation review meetings with the CAB.   

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