Digital Marketing

FAQs

• What are the main differences between digital selling and social selling?

  Social selling is a subset of digital selling with its own specialties. If you’re thinking that social media comes into play here, you’re absolutely right, but there’s more to social selling than merely engaging with customers via Twitter and Facebook.
  Social selling is a critical element of digital selling, but one that shouldn’t take up all your energies at the exclusion of other methods. Social selling is a slice of the cake, but it’s by no means the whole cake. There’s still display advertising, email marketing, content creation and various other digital techniques and mediums, all of which have a role to play as part of your overall digital sales strategy.
   

• Is this live training, or will I watch pre-recorded videos?

  All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session that you attend for your future reference. Classes are attended by a global audience to enrich your learning experience.
   

• Where and how can I access the e-learning content? Are there any limitations?

  Once you register for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email will guide you through the process.

• Can I cancel my enrollment? Will I get a refund?

  Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please view our Refund Policy.

• What payment options are available?

  Payments can be made using any of the following options. You will be emailed a receipt after the payment is made.

  Visa Credit or Debit Card
  MasterCard
  American Express
  Diner’s Club
  PayPal
   

• What tools do I need to attend the training sessions?

  The tools you’ll need to attend training are:

  Windows: Windows XP SP3 or higher
  Mac OSX 10.6 or higher
  Internet speed: Preferably 512 Kbps or higher
  Headset, speakers and microphone: You’ll need headphones or speakers to hear instructions clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.
   

• Who are our instructors and how are they selected?

  All of our highly qualified trainers are industry experts with at least 10-12 years of relevant teaching experience. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

• What is Global Teaching Assistance?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
   

• What is covered under the 24/7 Support promise?

  We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
   

• I’d like to learn more about this training program. Who should I contact?

  Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.