What Are the Steps You Need to Take to Build an AI-Powered Chatbot?

ChatBots are an incredible invention that has been around for quite some time now. They are web applications that do things for users without them having to type anything.

Here’s an example of a simple ChatBot that you can run on your website. You can type anything, and you would still be able to see what it’s responding to.

https://insomnobot3000.com/

There are several different ways in which you can create a ChatBot. Besides text ChatBots, there are audio ChatBots that talk to you, and there are also a few video ChatBot implementations.

The ChatBot Design

Once you know you need a ChatBot, the next thing you need to do is develop the design for the ChatBot. This initial design is perhaps one of the most critical steps and involves your imagination and creativity. This design will be an essential aspect of the whole process and must be considered when building your ChatBot.

  • Is there going to be a public ChatBot or one that is for internal use only?
  • What kind of ChatBot are you going to create?
  • Are you building a ChatBot that will follow a template you have set up beforehand, or will you make it entirely from scratch?
  • Is there going to be a username or nickname?

With the ChatBot design completed, it’s time to create the actual ChatBot logic. You can get some help from the community if you need to. There are some well-designed ChatBots, and you can look at their documentation to get ideas about how to construct your ChatBot.

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The Components of an AI ChatBot

Two kinds of components are necessary for an AI ChatBot:

  • Functional Components 
  • UI Elements

Combined, these provide the foundation for the solution you are looking to build. 

Functional Components

The functional components are those that help you create your ChatBot and allow it to function. They include the AI assistant you will use in the chat interface and the software to write the generated chat messages. 

There are some situations where available components will not be appropriate, and you will not be able to create an effective ChatBot.

UI Elements

The UI elements are those that help you create the ChatBot user interface. There are many UI elements that you can use.

Some of the more critical UI elements are the appearance of the input field, the search field, and the error area. These elements will help you to create a ChatBot that is easy to use and that works efficiently. You need to choose the appropriate input type, and for that, you can add a visual element such as boxes.

You can also add a checkbox or button to the user interface or create an error area, a form field, or a welcome area. This flexibility is all possible with the help of the interface element. A well-designed user interface is easy to use and works efficiently to identify the user and the information that the user needs.

There are also other user interface elements that you can use to create an AI ChatBot. These include icons or clickable elements that allow users to interact with your ChatBot. The clickable elements can also be linked with clickable fields and pop-ups. These pop-up boxes will appear whenever a user wants to interact with your ChatBot. The ChatBot that you are designing can support interactions by expanding and collapsing boxes.

Creating an AI ChatBot

An AI ChatBot can speed up the development of your user-facing application. A ChatBot is easy to install and cheap to operate.

It is good to remember that there are many types of ChatBots, but there are only two main classes of ChatBots: personal and business ChatBots. Personal ChatBots are those that are designed to interact with users in a unique context. Business ChatBots are designed to interact with users in a business context.

With the help of a ChatBot, you can monitor and control the user’s interaction with your application. If the user opens the ChatBot and tries to enter something inappropriate, the AI ChatBot can detect this and punish the user. A good ChatBot can know what the user’s intention is.

It is a good idea to create a ChatBot that can learn. AI ChatBots are three components: the ChatBot, the user interface, and the backend technology.

The backend technology is responsible for processing the chat messages and doing whatever is necessary to organize the ChatBot. The user interface is responsible for providing information about the ChatBot and providing users with various interfaces.

The ChatBot developer is responsible for creating the frontend interface of the ChatBot.

Building an AI ChatBot

You can use the most popular ChatBot software to create an AI ChatBot. The most popular tools you can use are Microsoft’s Skype, Facebook Messenger, Google Chat, etc.

The three types of ChatBots are:

You can create an NLP ChatBot if you have a special relationship with a ChatBot to understand the user’s natural language. The second type of ChatBot is Implications-based, which can deal with the problems that the users might have. The third type of ChatBot is Robot-based ChatBots that can simulate a user’s interaction with the user interface.

Creating an AI ChatBot is not as complicated as it might seem at first sight. You can use any of the popular ChatBot tools. The purpose of the ChatBot tools is to enable the creation of custom ChatBots.

You can also create custom ChatBots using other tools such as WordPress. The code that you have to write is the same, but you have to modify the information or the interface of the custom ChatBot.

The goal of the ChatBot software is to manage the conversation the Bot and the Customer are having. Conversations are often managed through decision trees, but AI is now offering more choices. AI can now interpret questions from customers and dynamically change the response. The challenge is that the user interface must be appropriate for the customer. For instance, the customer could be using a Web browser to connect with the chatbot. That is a traditional Chatbot experience. However, the Chatbot technology can be easily adapted to other user interface experiences such as mobile apps and text messaging.

AI Chatbot Design Guidelines

Now that the basic framework for your ChatBot is in place let’s look at the general design guidelines you need to follow. There are many different types of AI ChatBots that you could come up with. For our discussion, we’re going to look at the ChatBot that runs the site x.ai. The ChatBot uses a set of tones that you will customize for your needs. You can change these tones at any time as well. The techniques are neutral, and they have been named according to the people they are trying to reach.

The first design guideline for an AI ChatBot is that it should be relatively easy to navigate and look through all available features. You can change the color scheme as well, and you can change the functionality of the tones as well.

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The Three-Level Pyramid

The purpose of the ChatBot is to allow users to place and receive phone calls from businesses quickly. The main objective is to give users the experience of talking to an actual person over the phone. This experience can be achieved by using an interface that makes it easier to create a phone call, and this interface is called the Three-Level Pyramid.

AI-Powered_ChatBot_1

As the application developer, you are supposed to provide users with this interface and a call-waiting feature. You have to allow users to choose from several preset voices or create a personal representative that the user can use whenever he wants. The third design element for an AI ChatBot is the call-waiting feature that allows the user to create a phone call before he places the call.

In the Three-Level Pyramid, the call-waiting feature is an intermediary step between the user and the actual phone call. You can have the user add some information to the waiting queue as well, and you can notify the user after the exchange has been completed.

In this example, the user can place a call to a secretary at one of the companies that provide cleaning services. The user can click on “Secretary,” which then calls a secretary of the company. The user also can place a call to the actual person, and he can choose to do so after some time. This feature allows the user to have some time to think about the person before he makes the call.

The second design guideline for an AI ChatBot is that the interface must be accessible. In this design, we have a total of five different screens that are accessible by the user. You can add a unique feature to each of these screens as well. You have to create a few buttons or add some animated characters to the screens.

Create the Design From Scratch

When you are going to design an AI ChatBot, it’s good to start from scratch. Don’t merely copy someone else’s ChatBot design. Even if you use the same approach and template, it will still look different from the original design. All interaction channels are different, and you have to create a new interface for each channel.

UI and UX are two design styles that you need to use to create a realistic ChatBot design. As soon as you have made a good interface, you must focus on UX and UI design. You have to understand what users need from a ChatBot. As the application developer, you have to know how the users will interact with the ChatBot, and you have to design the interface accordingly.

You have to test your ChatBot on a small group of users to ensure that it works as it should. To do this, you need to build several ChatBots. You can create the same type of interface for each of the screens or make different versions of the interface for each screen.

AI-Powered_ChatBot_2

You have to create a level hierarchy based on the complexity of the system. The better the ChatBot design, the higher the level of complexity. In the above image, you can see an example of the complexity levels of the UI and UX design of a ChatBot that can handle basic conversations.

The third design guideline for an AI ChatBot is to use an interface for each channel in the Three-Level Pyramid. This guideline means that you need to create a user interface for each channel users interact with. You have to design the interface based on the interface you have prepared for the first user interaction with the ChatBot.

The same interface will work for each of the subsequent user interactions as well. When you create a ChatBot, it is essential to remember the fundamental principles of user interface design. User interface design refers to the creation of the interface that the user interacts with. Keep in mind that most people interact with your ChatBot with the help of a keyboard.

A user interface designed for keyboards will have specific requirements. In most cases, three elements are relevant to the keyboard interface: the “home” button, the “menu” button, and the “delete” button.

You will have to design these elements, and you can create them according to the type of input that the user will use. You will have to design one, two, or all three elements depending on the size of the screen that the user uses.

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Next Steps

The intelligence that powers ChatBots is significantly increasing. We are moving quickly towards ChatBots responding with a perfect human voice. You will not know that you are talking with a computer. Expect this level of advancement before the end of 2022. Yes, the advances are coming that quickly.

Now is the time to get started with ChatBots. Many tools make it easy. The guidelines in this article will help you keep the project on track. 

To get more hands-on experience with AI and NLP along with a foundation in theory, you can enroll in the Post Graduate Program in AI and Machine Learning in partnership with Purdue University. This comprehensive program includes many labs and projects and will give you certification in a variety of AI and machine learning technologies, tools, and frameworks.

About the Author

Matthew DavidMatthew David

Matt is a Digital Leader at Accenture. His passion is a combination of solving today's problems to run more efficiently, adjusting focus to take advantage of digital tools to improve tomorrow and move organizations to new ways of working that impact the future.

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