What is the process of appearing for ITIL 4 Foundation Take2?

If you have enrolled for the course ITIL 4 Foundation with Take2 , you are eligible for a free retake ITIL 4 Foundation exam voucher, in case you could not clear the ITIL 4 Foundation exam in the first attempt. Once you enroll for the course ITIL 4 Foundation with Take2, you will receive the web proctor vouchers of ITIL 4 Foundation, within 24 hrs of receiving the result of your first failed attempt. You will need to book the examination within six months from the date of purchase, failing to do so will result in you repurchasing the examination.

ITIL® 4 Foundation with Take 2

Course Overview

ITIL 4 Foundation

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Training Options

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Course Curriculum

Course Content

ITIL® 4 Foundation with Take2
Preview
- Lesson 01 - Course Introduction
  08:02Preview
  - 1.01 Course Introduction
    08:02
- Lesson 02 - Key Concepts of Service Management
  18:01Preview
  - 2.01 Key Concepts of Service Management
    00:31
  - 2.02 Service Management
    01:39
  - 2.03 Stakeholders of Service Management
    01:25
  - 2.04 Service Consumer Roles
    02:22
  - 2.05 Products and Services
    00:44
  - 2.06 Service Offerings
    01:56
  - 2.07 Service Relationships
    02:31
  - 2.08 Value Outcomes, Costs, and Risks Service Relationships
    02:17
  - 2.09 Risks
    01:38
  - 2.10 Utility and Warranty
    01:51
  - 2.11 Key Takeaways
    01:07
  - Knowledge Check
- Lesson 03 - Four Dimensions of Service Management
  22:27Preview
  - 3.01 Four Dimensions of Service Management
    00:31
  - 3.02 Dimensions of Service Management
    01:21
  - 3.03 Organizations and People
    02:33
  - 3.04 Information and Technology
    03:10
  - 3.05 Information and Technology Regulations
    00:47
  - 3.06 Selecting the Right Technology
    01:19
  - 3.07 Factors Influencing Technology
    01:07
  - 3.08 Cloud Computing
    01:20
  - 3.09 Partners and Suppliers
    01:40
  - 3.10 Organization Strategy
    02:12
  - 3.11 Value Streams and Processes
    02:12
  - 3.12 Processes
    01:04
  - 3.13 Factors Affecting Service Providers
    02:29
  - 3.14 Key Takeaways
    00:42
  - Knowledge Check
- Lesson 04 - The ITIL Service Value System
  30:08Preview
  - 4.01 The ITIL Service Value System
    00:31
  - 4.02 Service Value System
    01:53
  - 4.03 Components of SVS
    00:59
  - 4.04 Organizational Silos
    02:27
  - 4.05 ITIL Guiding Principles
    01:26
  - 4.06 Focus on Value
    01:58
  - 4.07 Applying the Principle - Focus on Value
    01:14
  - 4.08 Start Where You Are
    01:55
  - 4.09 Applying the Principle - Start Where You Area
    01:23
  - 4.10 Progress Iteratively with Feedback
    01:48
  - 4.11 Applying the Principle - Progress Iteratively with Feedback
    00:59
  - 4.12 Collaborate and Promote Visibility
    02:00
  - 4.13 Applying the Principle - Collaborate and Promote Visibility
    01:02
  - 4.14 Think and Work Holistically
    00:29
  - 4.15 Applying the Principle - Think and Work Holistically
    01:17
  - 4.16 Keep It Simple and Practical
    00:46
  - 4.17 Applying the Principle Keep It Simple and Practical
    01:08
  - 4.18 Optimize and Automate
    01:49
  - 4.19 Applying the Principle - Optimize and Automate
    01:41
  - 4.20 Principle Interaction
    02:48
  - 4.21 Key Takeaways
    00:35
  - Knowledge Check
- Lesson 05 - The Service Value Chain
  12:39Preview
  - 5.01 The Service Value Chain
    00:35
  - 5.02 The Service Value Chain Overview
    01:07
  - 5.03 Plan Activity
    01:15
  - 5.04 Improve Activity
    01:09
  - 5.05 Engage Activity
    02:02
  - 5.06 Design and Transition Activity
    01:14
  - 5.07 Obtain or Build Activity
    01:23
  - 5.08 Deliver and Support Activity
    01:22
  - 5.09 Service Value Streams
    01:11
  - 5.10 Key Takeaways
    01:21
  - Knowledge Check
- Lesson 06 - ITIL Management Practices
  52:03Preview
  - 6.01 ITIL Management Practices
    00:42
  - 6.02 Continual Improvement
    02:55
  - 6.03 Information Security Management
    02:50
  - 6.04 Relationship Management
    02:29
  - 6.05 Supplier Management
    04:15
  - 6.06 Supplier Management Activities
    02:16
  - 6.07 Change Enablement
    03:08
  - 6.08 Incident Management
    02:23
  - 6.09 IT Asset Management
    03:22
  - 6.10 IT Asset Management Activities
    02:16
  - 6.11 Monitoring and Event Management
    02:24
  - 6.12 Problem Management
    03:52
  - 6.13 Release Management
    02:28
  - 6.14 Service Configuration Management
    02:30
  - 6.15 Service Desk
    03:33
  - 6.16 Service Level Management
    03:21
  - 6.17 Service Request Management
    03:11
  - 6.18 Deployment Management
    02:32
  - 6.19 ITIL Terms
    00:53
  - 6.20 Key Takeaways
    00:43
  - Knowledge Check

Exam & Certification

What is the process of appearing for ITIL 4 Foundation Take2?
If you have enrolled for the course ITIL 4 Foundation with Take2 , you are eligible for a free retake ITIL 4 Foundation exam voucher, in case you could not clear the ITIL 4 Foundation exam in the first attempt.

Once you enroll for the course ITIL 4 Foundation with Take2, you will receive the web proctor vouchers of ITIL 4 Foundation, within 24 hrs of receiving the result of your first failed attempt. You will need to book the examination within six months from the date of purchase, failing to do so will result in you repurchasing the examination.

Why Join this Program

Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts