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  • 16 hours of instructor-led training
  • 24 hours of self-paced learning
  • 5 industry-based case studies & 7 real world-examples
  • 50 end of chapter quizzes & 4 simulation exams
  • Exam fee included

Course description

  • What’s the focus of this course?

    ITIL® Foundation training from Simplilearn is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

  • What are the course objectives?

    By the end of this training you will:
    • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
    • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
    • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
    • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

  • Who should take this course?

    ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:
    • IT Managers/Support teams
    • System Administrators/Analysts
    • Operations Managers
    • Database Administrators
    • Service Delivery Professionals
    • Quality Analysts
    • Application Management team/Development team
    • Process Owners/Practitioners

Course preview

  • ITIL® Foundation
    • Getting started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to service management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check
      • 25 Summary 00:40
    • 1.2 - Service management lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 3.1 - Introduction to service design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key concepts in service design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service design processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition 00:31
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request 00:43
      • 19 Access Management-Overview
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You 00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
  • Free Course
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Exam & certification FREE PRACTICE TEST

  • How will I become a ITIL Foundation certified?

    You will be certified in ITIL® Foundation from AXELOS by following these processes:
     
    Step 1: Appear for ITIL® Foundation exam after completing the training.
    Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions]
    Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam

  • What are the prerequisites for ITIL Foundation certification?

    There is no defined eligibility criterion for ITIL® Foundation exam.

  • What do I need to do to unlock my certificate?

    • You need to complete at least 85% of the course or attend one complete batch.
    • Complete 1 simulation test with a minimum score of 60%.
     

  • When is the next ITIL V3 Foundation exam?

    There are no specified dates for conducting these exams. You can pick a date that fits in well with your schedule.

  • How long does it take to know the ITIL V3 Foundation exam results?

    You will receive the results within 15 days from the day you take the exam.

  • What is the minimum score needed to earn the ITIL V3 Foundation Certification?

    You need to score at least 65% [26 answers out of 40 questions in 60 mins] to earn the ITIL V3 Foundation Certification.

  • Any tips to help me perform well in the ITIL foundation exam?

    Attend the ITIL foundation training or learn through an online self-learning module. Practice all simulation tests before you attend the exam, and you'll get a great score.

  • From where do I download the ITIL V3 Foundation exam application?

    Simplilearn will assist you to apply for the exam.

Reviews

It was an amazing experience to do my PMP, Agile Scrum Master and ITIL training at Simplilearn. Now I am doing Six Sigma Green Belt. I honestly feel very confident after the training. All the courses are well designed and professionally delivered. The team is very helpful and flexible. I recommend Simplilearn to my friends and families.

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The course is well designed for everybody, the course content was informative. The trainer was very helpful. It was my pleasure to be trained by him. Thanks a lot.

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The online training is exciting, and you will learn a lot. It is a complex course but the training materials and resources provided with the course content make it a lot simpler.

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Trainer made good use of real world examples to provide a practical perspective on the material.

It was a good material. Very interactive.

A lot of information to assist me in passing the ITIL Foundation test.

The trainer was very informative and patient with my questions. Her English is REALLY good which makes the experience much better :) The trainer is great, she is the best! The sample tests were really helpful in testing my knowledge.

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The study materials were appropriately designed and easy to follow with. The training was well conducted.

I've already signed up for more courses, and even recommended Simplilearn to co-workers. I like the examples used during the training, they helped me get to a better understanding.

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Well organized course. course site worked efficiently. course material is good.

Pleasantly interactive and maintained a relevant flow throughout the program.

Very good course, direct to the point. Going through the material twice and solve the sample exams were more than enough to pass the ITIL Foundation exam from the first time with very good mark. Thank you Simplilearn.

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It was very informative and was a wonderful opportunity to know the process of ITIL. After attending the course, I now understand the importance of the ITIL process.

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The training was really good & interesting with all real life examples. The entire ITIL concept was clearly explained in this course. The session leaves a long-standing impression about the ITIL Concept.

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Good crash course, Maybe Little more time to reflect on material, but good material overall. Thanks

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FAQs

  • Who are the trainers for the live classroom training?

    All Our Trainers are ITIL certified and highly qualified with over 15 years of experience in training and are working in the domain.

  • Is exam fee included in the course fee?

    Yes. The exam fee is included in the course fee.

  • What certification will I receive after completing the training?

    After successful completion of the training, you will be awarded the course completion certificate along with the 45 hours PDU certificate from Simplilearn. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the certification from the Exam Body.

  • How many questions are there in the ITIL® Foundation certification exam?

    The ITIL Foundation Exam has a total of 40 questions. The duration of the exam is 60 minutes.

  • What is Online Classroom training?

    Online Classroom training for ITIL is a live training conducted via online live streaming of a class. This is run by ITIL certified trainer with over 15 years of work experience in the domain and training. The class attended by the global audience can enrich your learning experience.

  • Are these training classes live or will I watch pre-recorded videos?

    All these trainings are live interactive sessions wherein you can raise concerns and discussions at any point during the class. Additionally, we also provide recordings of the sessions attended by you for your future references.

  • What tools do I need to attend the training sessions?

    The system requirements are quite basic:
    OS: Windows any version above XP SP3 & Mac any version above OS X 10.6
    Internet Speed: Preferably above 512 KBPS
    Headset: Any decent headset and microphone which can be used to talk and hear clearly.

  • What all will I get as part of the training?

    You get access to our e-learning content along with the practice simulation tests, these are complemented by our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook with cross references to the e-learning for reinforcement of your learning.

  • How does Simplilearn assure me that the training and course material delivered are effective?

    Our ITIL Foundation course is developed to deliver a first attempt pass rate of 100%. With a hands-on learning approach, the training not only gives you the confidence to clear the exam but also helps you retain the knowledge beyond the examination.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment. We provide you a refund after deducting the administration fee. To know more, please go through our Refund Policy.

  • I’d like to learn more about this training program. Who should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

  • Who are our Faculties and how are they selected?

    All our trainers are working professionals and industry experts with at least 10-12 years of relevant teaching experience.

    Each of them have gone through a rigorous selection process which includes profile screening, technical evaluation, and training demo before they are certified to train for us.  

    We also ensure that only those trainers with a high alumni rating continue to train for us.

  • What is Global Teaching Assistance?

    Our teaching assistants are here to help you get certified in your first attempt.

    They are a dedicated team of subject matter experts to help you at every step and enrich your learning experience from class onboarding to project mentoring and job assistance.

    They engage with the students proactively to ensure the course path is followed.

    Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls.  

    We also have a dedicated team that provides on demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

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Contact Us

1-844-842-4145

(Toll Free)

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  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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