ITIL Course Overview

For individuals who want a deeper understanding of the ITIL frameworks and help to improve the overall quality of IT service management in their firm, the ITIL certification in Indore is essential. Those who acquire an ITIL certification may earn up to 40% more than those in the industry who do not hold an ITIL certificate in Indore.

ITIL Training Key Features

100% Money Back Guarantee
100% money-back guarantee*

Our training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL4 F exam in the first attempt. If you do not pass the ITIL4 F exam on the first attempt, we will refund the course fee to you.

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • 19 PDUs for self-paced learning
  • 22 PDUs for online classroom flexi pass offered
  • 30 chapter-end quizzes and 2 industry case studies
  • Four simulation exams
  • Exam voucher included

Skills Covered

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Benefits

For individuals who want a deeper understanding of the ITIL frameworks and help to improve the overall quality of IT service management in their firm, the ITIL certification in Indore is essential. Those who acquire an ITIL certification may earn up to 40% more than those in the industry who do not hold an ITIL certificate in Indore.

  • Designation
  • Annual Salary
  • Hiring Companies
  • Annual Salary
    ₹951KMin
    ₹1987KAverage
    ₹3289KMax
    Source: Glassdoor
    Hiring Companies
    Adobe hiring for Solution Architect professionals in Indore
    Amazon hiring for Solution Architect professionals in Indore
    Barclays hiring for Solution Architect professionals in Indore
    Accenture hiring for Solution Architect professionals in Indore
    Cisco hiring for Solution Architect professionals in Indore
    Source: Indeed
  • Annual Salary
    ₹563KMin
    ₹1701KAverage
    ₹2721KMax
    Source: Glassdoor
    Hiring Companies
    Oracle hiring for Service Delivery Manager professionals in Indore
    Cloudera hiring for Service Delivery Manager professionals in Indore
    Capgemini hiring for Service Delivery Manager professionals in Indore
    Accenture hiring for Service Delivery Manager professionals in Indore
    Source: Indeed
  • Annual Salary
    ₹458KMin
    ₹713KAverage
    ₹2083KMax
    Source: Glassdoor
    Hiring Companies
    Accenture hiring for ITSM Manager professionals in Indore
    IBM hiring for ITSM Manager professionals in Indore
    Capgemini hiring for ITSM Manager professionals in Indore
    Source: Indeed
  • Annual Salary
    ₹227KMin
    ₹419KAverage
    ₹924KMax
    Source: Glassdoor
    Hiring Companies
    Oracle hiring for System Administrator professionals in Indore
    Google hiring for System Administrator professionals in Indore
    IBM hiring for System Administrator professionals in Indore
    Source: Indeed

Training Options

Self-Paced Learning

₹ 17,999

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 simulation test papers for self-assessment
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support

online Bootcamp

₹ 19,999

  • Everything in Self-Paced Learning, plus
  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners
  • Classes starting in Indore from:-
13th Nov: Weekend Class
20th Nov: Weekend Class
Show all classes

Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

ITIL Course Curriculum

Eligibility

Various IT executives, IT architects, operational managers, audit managers, planners and consultants, database administrators, ITSM coaches, professional shipping services, and the development team are outstanding candidates for the ITIL certification training course in Indore. The ITIL V4 Foundation Certification is available to be acquired by experienced IT professionals and those that are fresh in their IT careers.
Read More

Pre-requisites

To take the ITIL 4 Foundation Certification exam, no prerequisite is required.
Read More

Course Content

  • ITIL® 4 Foundation

    Preview
    • Lesson 01 - Course Introduction

      08:02Preview
      • 1.01 Course Introduction
        08:02
    • Lesson 02 - Key Concepts of Service Management

      18:01Preview
      • 2.01 Key Concepts of Service Management
        00:31
      • 2.02 Service Management
        01:39
      • 2.03 Stakeholders of Service Management
        01:25
      • 2.04 Service Consumer Roles
        02:22
      • 2.05 Products and Services
        00:44
      • 2.06 Service Offerings
        01:56
      • 2.07 Service Relationships
        02:31
      • 2.08 Value Outcomes, Costs, and Risks Service Relationships
        02:17
      • 2.09 Risks
        01:38
      • 2.10 Utility and Warranty
        01:51
      • 2.11 Key Takeaways
        01:07
      • Knowledge Check
    • Lesson 03 - Four Dimensions of Service Management

      22:27Preview
      • 3.01 Four Dimensions of Service Management
        00:31
      • 3.02 Dimensions of Service Management
        01:21
      • 3.03 Organizations and People
        02:33
      • 3.04 Information and Technology
        03:10
      • 3.05 Information and Technology Regulations
        00:47
      • 3.06 Selecting the Right Technology
        01:19
      • 3.07 Factors Influencing Technology
        01:07
      • 3.08 Cloud Computing
        01:20
      • 3.09 Partners and Suppliers
        01:40
      • 3.10 Organization Strategy
        02:12
      • 3.11 Value Streams and Processes
        02:12
      • 3.12 Processes
        01:04
      • 3.13 Factors Affecting Service Providers
        02:29
      • 3.14 Key Takeaways
        00:42
      • Knowledge Check
    • Lesson 04 - The ITIL Service Value System

      30:08Preview
      • 4.01 The ITIL Service Value System
        00:31
      • 4.02 Service Value System
        01:53
      • 4.03 Components of SVS
        00:59
      • 4.04 Organizational Silos
        02:27
      • 4.05 ITIL Guiding Principles
        01:26
      • 4.06 Focus on Value
        01:58
      • 4.07 Applying the Principle - Focus on Value
        01:14
      • 4.08 Start Where You Are
        01:55
      • 4.09 Applying the Principle - Start Where You Area
        01:23
      • 4.10 Progress Iteratively with Feedback
        01:48
      • 4.11 Applying the Principle - Progress Iteratively with Feedback
        00:59
      • 4.12 Collaborate and Promote Visibility
        02:00
      • 4.13 Applying the Principle - Collaborate and Promote Visibility
        01:02
      • 4.14 Think and Work Holistically
        00:29
      • 4.15 Applying the Principle - Think and Work Holistically
        01:17
      • 4.16 Keep It Simple and Practical
        00:46
      • 4.17 Applying the Principle - Keep It Simple and Practical
        01:08
      • 4.18 Optimize and Automate
        01:49
      • 4.19 Applying the Principle - Optimize and Automate
        01:41
      • 4.20 Principle Interaction
        02:48
      • 4.21 Key Takeaways
        00:35
      • knowledge Check
    • Lesson 05 - The Service Value Chain

      12:39Preview
      • 5.01 The Service Value Chain
        00:35
      • 5.02 The Service Value Chain Overview
        01:07
      • 5.03 Plan Activity
        01:15
      • 5.04 Improve Activity
        01:09
      • 5.05 Engage Activity
        02:02
      • 5.06 Design and Transition Activity
        01:14
      • 5.07 Obtain or Build Activity
        01:23
      • 5.08 Deliver and Support Activity
        01:22
      • 5.09 Service Value Streams
        01:11
      • 5.10 Key Takeaways
        01:21
      • Knowledge Check
    • Lesson 06 - ITIL Management Practices

      52:03Preview
      • 6.01 ITIL Management Practices
        00:42
      • 6.02 Continual Improvement
        02:55
      • 6.03 Information Security Management
        02:50
      • 6.04 Relationship Management
        02:29
      • 6.05 Supplier Management
        04:15
      • 6.06 Supplier Management Activities
        02:16
      • 6.07 Change Enablement
        03:08
      • 6.08 Incident Management
        02:23
      • 6.09 IT Asset Management
        03:22
      • 6.10 IT Asset Management Activities
        02:16
      • 6.11 Monitoring and Event Management
        02:24
      • 6.12 Problem Management
        03:52
      • 6.13 Release Management
        02:28
      • 6.14 Service Configuration Management
        02:30
      • 6.15 Service Desk
        03:33
      • 6.16 Service Level Management
        03:21
      • 6.17 Service Request Management
        03:11
      • 6.18 Deployment Management
        02:32
      • 6.19 ITIL Terms
        00:53
      • 6.20 Key Takeaways
        00:43
      • Knowledge Check

ITIL Exam & Certification

ITIL® 4 Foundation Certification Training in Indore
  • What is the ITIL 4 Foundation Certification?

    ITIL certification in Indore is the most recognized entry-level entry certification available for IT professionals. The most recent ITIL V4 certification training for ITIL certification in the Indore framework is designed to expose students to the modern services that support IT, including the common main concepts and familiar languages used in the life cycle.

  • What is the format of the ITIL Exam?

    To receive ITIL training in Indore, you must:

    1. Complete certification training
    2. Take the exam for ITIL Certification in Indore
    3. Score at least 65% on the exam (26 correct answers from 40 questions) in 60 minutes

  • Do you provide any practice tests?

    To help you in preparing for the actual certification exam, we also add our ITIL certification in Indore as part of the tuition. You can use these free ITIL Questions for the exam to get a better understanding of the kind of examinations that will be administered as part of the ITIL training in Indore.

  • How do I schedule/book my exam?

    For further details on the booking process, please see the link provided https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • How long will it take to receive my ITIL certification in Indore exam result?

    After successfully passing the ITIL V4 certification exam, you will know your ITIL 4 Foundation results within 10-15 days.

  • Once I have booked the ITIL certification in Indore exam, can I get a refund?

    Once you have booked your ITIL V4 certification exam and received your voucher, you will not be able to cancel your registration.

  • What is the process of appearing for ITIL 4 Foundation Take2?

    If you have enrolled for the course  ITIL 4 Foundation with Take2 , you are eligible for a free retake ITIL 4 Foundation exam voucher, in case you could not clear the ITIL 4 Foundation exam in the first attempt.

    Once you enroll for the course ITIL 4 Foundation with Take2, you will receive  the web proctor vouchers of ITIL 4 Foundation, within 24 hrs of receiving the result of your first failed attempt. You will need to book the examination within six months from the date of purchase, failing to do so will result in you repurchasing the examination.

    Note: This applies to only those candidates who have enrolled for the course ITIL 4 Foundation with Take2.

  • Until when can I procure ITIL V4 certification exam voucher from Simplilearn?

    Your ITIL V4 certification exam voucher fee is included in the price of this ITIL course. However, you must procure the ITIL V4 certification exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my ITIL V4 certification exam voucher?

    ITIL V4 certification Exam vouchers are valid for one year from the date of issuance. If you do not book the ITIL V4 certification exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.

  • How do I become an ITIL Expert?

    The ITIL expert understands all essential concepts, languages, best practices, and processes implemented in the ITIL 4 lifecycle. The path to becoming an ITIL expert starts with the foundation level and moves on to the practitioner, intermediate and expert level ITIL certifications. The expedition is traced by the system known as the ITIL credit system. Simplilearn’s ITIL® 4 foundation certification training is a great way to start with understanding and improving an IT-enabled enterprise.

ITIL Reviews

  • Samhita Sarkar

    Samhita Sarkar

    Project Manager, Kolkata

    I think the course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.

  • Kaustubh Yelve

    Kaustubh Yelve

    Mumbai

    The training sessions were extremely comprehensive and well planned. The course content was focused on industry standards. Mock tests helped us to assess our knowledge and played a crucial role in making us exam ready. Thank you, Simplilearn!

  • Sundaresan Sethuraman

    Sundaresan Sethuraman

    Chennai

    The course is systematic, easy to follow, and the trainer follows a step-by-step approach, which makes it easier to grasp concepts.

  • Sundaresan Sethuraman

    Sundaresan Sethuraman

    Chennai

    The course is systematic, easy to follow, and the trainer follows a step-by-step approach, which makes it easier to grasp concepts.

  • Anup Nair

    Anup Nair

    Bangalore

    Simplilearn's ITIL certification has helped me in my career progression from Team Lead to Assistant Manager with 35% hike in my salary. It is one of the best solutions for online learning.

  • Rajen Ghosh

    Rajen Ghosh

    Lucknow

    I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!

  • Vikas D Pandey

    Vikas D Pandey

    Mumbai

    Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.

  • Sameer Marathe

    Sameer Marathe

    Project Manager, Pune

    The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!

  • Sk Shabbir

    Sk Shabbir

    Kolkata

    Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

  • Efren Jr Bernardino

    Efren Jr Bernardino

    Quezon City

    ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.

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Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Training FAQs

  • What is the salary of ITIL Certified Professional in Indore?

    The salary of ITIL Certified Professional in Indore is 10 to 12 lakhs per annum.

  • Which are the top companies that offer jobs for ITIL Certified Professionals in Indore?

    The top companies that offer jobs for ITIL Certified Professionals in Indore are: Amazon, Cognizant, IBM, Infosys, Infobeams and many others.

  • Does an ITIL Certification training really create a competitive advantage in Indore?

    Yes, an certification in ITIL certification training in Indore does give you a competitive edge over your competitors.

  • What is the designation of ITIL Certified individuals in Indore?

    Here are some of the job titles of ITIL certified individuals in Indore:

    • Software engineer

    • ITIL problem manager

    • Network administrator

    • ITIL incident management lead

    • IT project coordinator

  • How to get started with ITIL 4 Certification training in Indore?

    If you are interested in getting certified in ITIL you can get started with this ITIL course in Indore to learn everything about ITIL 4 and get certified.

  • What are the roles and responsibilities of ITIL professionals in Indore?

    Roles and responsibilities of ITIL professionals in Indore include:

    • Responsibility for the entire IT lifecycle 

    • Define strategies, policies, and standards

    • Ensure the best quality of services offered

    • Monitor key performance indicators

    • Guarantee continued improvement in services

  • You offer an exam money back guarantee for ITIL training in Indore. How does it work?

    Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
     
    To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.
     

    Attempt Time Frame Result Money back
    First Within 45 days of course completion Did Not Pass Refund full course price (including exam fees)

    Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
     

    Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

    The guarantee becomes void if:

    • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
    • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
    • Participants do not complete the e-learning content. The full online study is required to learn the course materials
    • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt 
    • Participants fail to book their exam within 6 months from the date of enrollment 
    • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
    • Participants do not submit the required documents to Simplilearn
    • Participants failed to request a refund within 15 days of receiving their results 

  • Can I cancel my enrollment for ITIL training in Indore? Will I get a refund?

    Yes, you can cancel your enrollment ITL training in Indore. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

  • What is covered under the 24/7 Support Promise for ITIL certification training in Indore?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

  • What is Global Teaching Assistance for ITIL certification training in Indore?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the ITIL course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
     

  • You offer an exam money back guarantee for ITIL training. How does it work?

    Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
     
    To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.
     

    Attempt Time Frame Result Money back
    First Within 45 days of course completion Did Not Pass Refund full course price (including exam fees)

    Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
     

    Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

    The guarantee becomes void if:

    • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
    • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
    • Participants do not complete the e-learning content. The full online study is required to learn the course materials
    • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt 
    • Participants fail to book their exam within 6 months from the date of enrollment 
    • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
    • Participants do not submit the required documents to Simplilearn
    • Participants failed to request a refund within 15 days of receiving their results 

  • Who are the trainers for live classroom training for ITIL V4 certification?

    All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

  • Is the ITIL V4 certification exam fee included in the ITIL course fee?

    Yes. The ITIL V4 certification exam fee is included in the ITIL course fee.

  • Does my ITIL 4 Foundation certificate expire?

    The ITIL 4 Foundation certificate does not expire.

  • How does the online classroom training work?

    Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

  • ITIL certification levels, salary, and career benefits in-store

    The IT Infrastructure Library (ITIL®) certification is a globally recognized IT service management certification, distributed by Axelos. The ITIL certification is an entry-level qualification in the field of IT service management.

    Every professional who wants to develop their career in IT Service Management should consider an ITIL Foundation course. Once certified in ITIL Foundation, you will be able to guide a business organization in executing the best IT service management practices along with using IT as a tool for its growth or change.

    Why Get ITIL Certified?

    The ITIL certification is applicable in any organization for training since it is not based on any special technique—offering a wide variety of job opportunities in IT companies. IT professionals will learn to create and implement a variety of best practices of quality management along with IT service management, which in turn will result in better growth of the business. 

    The ITIL Foundation certification is the base for other ITIL certifications and adds two credit points to the qualification scheme of ITIL. This training program helps in increasing the confidence level of the candidates by allowing them to design, implement, and use IT services for the satisfaction of their customers.

    The ITIL framework helps provide a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results.

    Moreover, the ITIL certification is the best among several other certification courses preferred by professionals of IT service management because it provides basic knowledge about the concepts, core principles, and best practices used in IT service management.

    ITIL Certification Levels

    The ITIL framework presently offers four levels of the ITIL certification.

    Level 1

    The first level of the ITIL certification is ITIL Foundation certification, which focuses on building standard terminology and methodology. Learners will obtain knowledge to support and deliver ITIL services. At this level, candidates understand the basics of ITIL and the ways to implement it in a workplace. Along with a practical approach to IT service management, this certification course also focuses on the approach and standards of quality management.

    Level 2

    The second level of the ITIL certification is the Practitioner level. This level helps improve candidates’ ability to adopt and adapt ITIL within their organizations. ITIL Practitioners learn how to foster a culture of continuous service improvement, as well as how to improve productivity, efficiency, and collaboration between ITSM and the organization as a whole.

    Level 3

    The third level of the ITIL certification is the ITIL Intermediate certification. There are two categories of certification: Service Lifecycle and Service Capability.

    • Service Lifecycle involves a high level focus of management across several processes of ITIL.
    • Service Capability provides specialized and process-level knowledge in one or more ITIL processes.

    Level 4

    The fourth level of the ITIL certification is ITIL Expert certification, which is delivered in modular form. Candidates must have passed the previous levels, proving they have the detailed skills and knowledge to clearly understand the entire system of ITIL. Candidates are allowed to choose from a variety of ITIL processes on the basis of their personal requirements. In order to receive the credential, candidates must possess complete and balanced knowledge of the lifecycle of ITIL service to obtain this certification.

    Level 5

    The fifth level of the ITIL certification is the ITIL Master Level certification, which strengthens and widens the practical application of ITIL knowledge in a variety of settings. The ITIL professionals directly involved in planning, management, and operation of IT service management functions obtain this certification to demonstrate their knowledge. An ITIL Master can describe and justify how they have chosen and used ITIL knowledge, principles, techniques, and methods along with supporting management techniques to achieve the expected business outcome.

    Eligibility for the ITIL certification

    Though anyone working in the IT service industry can take the ITIL Foundation certification course, it is ideal for service delivery professionals, operation managers, production support engineers, and quality analysts. It is the best-suited certification for the IT professionals who want to progress in the IT service sector.

    Career benefits of the ITIL certification

    Once you are a certified ITIL Foundation professional you will be able to contribute to the overall service improvement program of an organization. You will find a number of job opportunities in IT infrastructure management and IT service design after attaining the ITIL certification. 

    Combining an ITIL certification with other certifications can significantly increase one’s salary range. For example, someone with a Cisco certification who earns about $83,000 a year can jump to more than $96,000 with an ITIL salary.

    Getting ITIL certified can help boost your career in IT. Ensure you are in top shape for the ITIL 2011 exam with Simplilearn’s ITIL 2011 Foundation certification training. Simplilearn also offers a variety of other ITIL training courses, including ITIL Expert programs.

  • Is this live ITIL training, or will I watch pre-recorded videos? What if I miss a session?

    All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss a ITIL training session or for future reference.

  • What is the average starting salary for an ITIL® certified professional?

    Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification.

  • What tools do I need to attend the ITIL training sessions?

    The tools you’ll need to attend ITIL training are:

    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.

  • What are the ITIL certification training levels?

    The ITIL Certification Scheme comprises of the following levels:

    • ITIL Foundation
    • ITIL Specialist modules (3)
    • ITIL Strategist
    • ITIL Leader
    • ITIL Master

    One of the main characteristics of the new ITIL 4 certification scheme is that it now
    follows two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL
    Strategic Leader (ITIL SL). These two streams are intended to provide learners with
    greater clarity about how and where they can improve their skills and set them apart
    from peers.


    To become an ITIL® Managing Professional (ITIL MP) learners must complete the
    following modules:

     

    • ITIL 4 Foundation
    • ITIL Specialist: Create, Deliver & Support
    • ITIL Specialist: Drive Stakeholder Value
    • ITIL Specialist: High-Velocity IT
    • ITIL Strategist: Direct, Plan & Improve*


    To become an ITIL Strategic Leader (ITIL SL) learners must complete the following
    modules:

    • ITIL 4 Foundation
    • ITIL Strategist: Direct, Plan & Improve*
    • ITIL Leader: Digital & IT Strategy

    *Universal module for both ITIL® designation streams

    In order to be eligible to become an ITIL Master, learners must have both the ITIL
    Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.
    Further details about how to become an ITIL Master will be released at a later time studying for the ITIL Foundation exam. 
     

  • What are the main differences between ITIL® V3 V/s ITIL® 4?

    ITIL® 4 should be seen as an expansion of the time-tested ITIL framework, not a replacement. ITIL®4 and ITIL® V3 provide guidance based on the same underlying principles, but ITIL® 4 takes a new approach to present this guidance. While ITIL® 4 retains many of the core elements of ITIL® V3, and much of the existing guidance will be recognizable in parts of ITIL® 4, the new modules are distinct from the old ones.

  • When will ITIL® v3 be discontinued?

    The transition will be a gradual process, allowing our learners to have enough time to move from ITIL® v3 to ITIL 4 and to continue collecting their ITIL v3 Intermediate credits to enable the transition to ITIL Managing Professional. 

  • I have an ITIL® V3 Expert certification. How do I update my certification to the current version?

    If you have achieved six credits or more since your V3 Foundation certification, then it is in your best interest to continue collecting V3 credits to prepare yourself for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation. 
    You will need to reach seventeen credits to be eligible to take the ITIL Managing Professional transition module. 
     

  • What is ITIL® and Why is it Important?

    ITIL®, or the Information Technology Infrastructure Library, is a gold standard framework in the IT service management industry. The ITIL framework enables organizations to streamline IT services and deliver high-quality solutions while cutting overhead costs and maximizing ROI.

    The ITIL framework enables professionals to:

    • Deliver value across business units

    • Manage business risks

    • Develop better relationships with clients and customers

    • Deliver efficient services

    • Establish cost-effective processes

    • Support business changes

  • Who is the ITIL Certification provider?

    Since 2013, AXELOS owns and manages the ITIL certification.

  • Can I take the ITIL certification exam without training?

    Yes, learners can self-study for the ITIL certification exam. However, attending an accredited ITIL training is recommended since it helps you gain a deeper understanding of the concepts.

  • Who needs ITIL Certification?

    ITIL certification is ideal for IT professionals who wish to make service improvements for their IT organization. The ITIL framework provides a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results. Since the ITIL Certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of IT service management industry.

  • What is the right time for doing the ITIL certification exam?

    There’s nothing as a right time for taking the ITIL certification exam. You can take it whenever you want. However, it is recommended that you ensure that you are well prepared before taking the exam.

  • Where can I get ITIL Certification Exam questions for practice?

    Simplilearn provides a free ITIL practice test that contains questions in line with the ITIL certification exam and helps you prepare for the certification exam.

  • What is the time duration for ITIL Certification Exam?

    The ITIL certification exam is 60 mins long.

  • What is an ITIL Certificate?

    The ITIL certification scheme, administered by the certifying body AXELOS, offers a modular approach to the ITIL framework and incorporates a series of qualifications focused on various aspects of ITIL best practices to degrees of depth and detail. ITIL Foundation is the first level in the scheme.

  • How long is the ITIL Certificate valid for?

    The ITIL certificate doesn’t expire and remains valid for a lifetime.

  • Can we renew the ITIL Certificate?

    ITIL certifications are valid for a lifetime and there is no need to renew them. However, if a new version of ITIL is released, then it is recommended to transition into the new scheme.

  • What is the process to get an ITIL Certificate?

    An individual needs to attend the online classroom training for ITIL Foundation that spans for two and a half days and then pass the associated exam. There is also an option to do independent study and take the training in distance learning mode. AXELOS’ Accredited Training Organizations offer such training.

  • Why is an ITIL Certificate necessary?

    The ITIL Foundation certification is necessary as it introduces professionals to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how to improve their work with ITIL 4 guidance.

  • How do I download the ITIL Certificate?

    You can download the ITIL certificate from your PeopleCert account after you pass the test.

  • Is ITIL training required to get an ITIL Certificate?

    You can take ITIL Foundation training either in a classroom or through online learning. The latter is offered by AXELOS’ Accredited Training Organizations. After the training, you need to pass the ITIL Foundation exam to earn the certificate. On the other hand, you can also study privately and then book the exam without a training course via PeopleCert.

  • What is the ITIL course duration to prepare for the ITIL Certificate Exam?

    The classroom (physical or virtual) training for the ITIL Foundation certificate exam lasts for two and a half days (minimum of 12 contact hours).

  • What are the different languages in which we can take the ITIL Certificate Exam?

    The ITIL 4 Foundation exams are available in these languages: English, Brazilian Portugese, Chinese, Dutch, French, German, Italian, Japanese, Polish, and Spanish.

  • What should I do if I fail my ITIL Certificate Exam?

    You can retake the ITIL Foundation exam by paying the exam fee in case you fail on your first attempt. There is no limit on the number of retakes. However, with our ITIL training, you will be able to ace it comfortably.

  • When will I receive my ITIL Certificate Exam results?

    Individuals who appear for web-based exams get their score report immediately after completing the ITIL Foundation exam. Those who take a paper-based exam get their result within three days upon receipt of the exam papers.

  • Is the ITIL course difficult to learn?

    Simplilearn’s ITIL 4 Foundation Certification Training Course offers a state-of-the-art curriculum drafted by industry experts who have rich training experience. Experts are familiar with all the learning needs of students and curate their teaching methods to explain all the concepts in an interactive manner. So, this ITIL course is straightforward to follow, even for beginners. 

  • Are ITIL certifications worth it?

    Professionals seeking job roles in the mid-level to senior-level management positions should pursue ITIL certification. This is because the ITIL framework offers a business of the functioning of an organization’s IT department. ITIL certifications do add a great deal of value as it improves your earning potential and it is a testament of your skillset. It is recommended to opt for our ITIL training which helps you to achieve ITIL certification and enhances your career prospects.

  • What are the job roles available after getting an ITIL certification?

    ITIL certification paves your way to a number of lucrative career options like a service portfolio manager, service owner, technical architect, risk manager, availability manager, compliance manager, IT architect, and so on. Our ITIL training makes you eligible for all these job roles. 

  • What skills should an ITIL Expert know?

    ITIL experts should have an in-depth knowledge of ITIL processes and know how its principles are implemented in the real world. Some of the key skills required to be successful ITIL experts are ITIL key concepts, central principles, process models, service level management, business relationship management, customer experience improvements, technology-enabled business capabilities. Simplilearn’s ITIL certification will help you gain all the essential skills and makes you job-ready. 

  • Which companies hire ITIL Experts?

    ITIL experts find career opportunities in many renowned firms and can work in almost all companies.  Some of the prominent companies are Google, Walt Disney, Equinor, Muller Dairy, and Spotify. It is not an exhaustible list but only a glimpse of the opportunities available.  ITIL certifications tend to enhance your prospectus for selection in prominent firms.

  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.