ITIL^® 4 Foundation - New

ITIL® 4 Foundation - New

• Lesson 01 - Course Introduction

  08:02Preview

  • 1.01 Course Introduction

    08:02

• Lesson 02 - Key Concepts of Service Management

  18:01Preview

  • 2.01 Key Concepts of Service Management

    00:31

  • 2.02 Service Management

    01:39

  • 2.03 Stakeholders of Service Management

    01:25

  • 2.04 Service Consumer Roles

    02:22

  • 2.05 Products and Services

    00:44

  • 2.06 Service Offerings

    01:56

  • 2.07 Service Relationships

    02:31

  • 2.08 Value Outcomes, Costs, and Risks Service Relationships

    02:17

  • 2.09 Risks

    01:38

  • 2.10 Utility and Warranty

    01:51

  • 2.11 Key Takeaways

    01:07

  • Knowledge Check

• Lesson 03 - Four Dimensions of Service Management

  22:27Preview

  • 3.01 Four Dimensions of Service Management

    00:31

  • 3.02 Dimensions of Service Management

    01:21

  • 3.03 Organizations and People

    02:33

  • 3.04 Information and Technology

    03:10

  • 3.05 Information and Technology Regulations

    00:47

  • 3.06 Selecting the Right Technology

    01:19

  • 3.07 Factors Influencing Technology

    01:07

  • 3.08 Cloud Computing

    01:20

  • 3.09 Partners and Suppliers

    01:40

  • 3.10 Organization Strategy

    02:12

  • 3.11 Value Streams and Processes

    02:12

  • 3.12 Processes

    01:04

  • 3.13 Factors Affecting Service Providers

    02:29

  • 3.14 Key Takeaways

    00:42

  • Knowledge Check

• Lesson 04 - The ITIL Service Value System

  30:08Preview

  • 4.01 The ITIL Service Value System

    00:31

  • 4.02 Service Value System

    01:53

  • 4.03 Components of SVS

    00:59

  • 4.04 Organizational Silos

    02:27

  • 4.05 ITIL Guiding Principles

    01:26

  • 4.06 Focus on Value

    01:58

  • 4.07 Applying the Principle - Focus on Value

    01:14

  • 4.08 Start Where You Are

    01:55

  • 4.09 Applying the Principle - Start Where You Area

    01:23

  • 4.10 Progress Iteratively with Feedback

    01:48

  • 4.11 Applying the Principle - Progress Iteratively with Feedback

    00:59

  • 4.12 Collaborate and Promote Visibility

    02:00

  • 4.13 Applying the Principle - Collaborate and Promote Visibility

    01:02

  • 4.14 Think and Work Holistically

    00:29

  • 4.15 Applying the Principle - Think and Work Holistically

    01:17

  • 4.16 Keep It Simple and Practical

    00:46

  • 4.17 Applying the Principle - Keep It Simple and Practical

    01:08

  • 4.18 Optimize and Automate

    01:49

  • 4.19 Applying the Principle - Optimize and Automate

    01:41

  • 4.20 Principle Interaction

    02:48

  • 4.21 Key Takeaways

    00:35

  • knowledge Check

• Lesson 05 - The Service Value Chain

  12:39Preview

  • 5.01 The Service Value Chain

    00:35

  • 5.02 The Service Value Chain Overview

    01:07

  • 5.03 Plan Activity

    01:15

  • 5.04 Improve Activity

    01:09

  • 5.05 Engage Activity

    02:02

  • 5.06 Design and Transition Activity

    01:14

  • 5.07 Obtain or Build Activity

    01:23

  • 5.08 Deliver and Support Activity

    01:22

  • 5.09 Service Value Streams

    01:11

  • 5.10 Key Takeaways

    01:21

  • Knowledge Check

• Lesson 06 - ITIL Management Practices

  52:03Preview

  • 6.01 ITIL Management Practices

    00:42

  • 6.02 Continual Improvement

    02:55

  • 6.03 Information Security Management

    02:50

  • 6.04 Relationship Management

    02:29

  • 6.05 Supplier Management

    04:15

  • 6.06 Supplier Management Activities

    02:16

  • 6.07 Change Enablement

    03:08

  • 6.08 Incident Management

    02:23

  • 6.09 IT Asset Management

    03:22

  • 6.10 IT Asset Management Activities

    02:16

  • 6.11 Monitoring and Event Management

    02:24

  • 6.12 Problem Management

    03:52

  • 6.13 Release Management

    02:28

  • 6.14 Service Configuration Management

    02:30

  • 6.15 Service Desk

    03:33

  • 6.16 Service Level Management

    03:21

  • 6.17 Service Request Management

    03:11

  • 6.18 Deployment Management

    02:32

  • 6.19 ITIL Terms

    00:53

  • 6.20 Key Takeaways

    00:43

  • Knowledge Check