Support, Service Delivery or Strategy? Find Out Your ITIL® 4 Fit

Not every IT career needs code. If you’ve ever supported users, tracked issues, or worked in IT operations, you’re already part of ITSM. What many people don’t realize is how many career tracks it can open up.

Hi, I’m Bipin Deshmukh, and in this live session, I’ll explain how IT service management works, the key roles at each level, and how certifications can help you build a career that moves from support into delivery, leadership, and strategy.

If your career path feels unclear right now, this session will give you the direction you need.

What You’ll Learn In This Session 

1. Where You Fit in the World of ITSM: I’ll walk you through the different career tracks: support, process delivery, and strategy and help you identify which aligns with your skills and interests.
2. How to Move Up Without Coding: You’ll learn how ITSM offers career growth across non-technical roles and how certifications like ITIL® 4 can help you transition into more senior positions.
3. Which ITIL® 4 Certification Suits You Best: I’ll explain the differences between the Foundation, Managing Professional, and Strategic Leader levels so you can choose the one that matches your goals.
4. Answers to All Your Questions: Get a chance to ask your questions and get honest, practical advice in the Q&A segment.

A Bit About Me

• 20+ years of experience in IT service management across large-scale projects
• Held key ITSM positions at HP and Wipro, leading delivery and process teams
• Certified in ITIL® 4 MP, Strategic Leader, PRINCE2®, and ISO/IEC 20000
• Trained thousands of professionals to grow into roles across support, delivery, and strategy

This isn’t just another webinar; it’s a chance to understand your options and make informed decisions. Let’s work through it together. 

Bonus: Join the live session to receive a certificate of participation along with career planning resources, including a self-assessment tool and a downloadable role-certification roadmap.