Service design is a major study of ITIL® Intermediate Service Lifecycle. Service design is a stage within the overall service lifecycle.
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There are various objectives that Service design focuses at and some of the same are mentioned as below to provide you better insights on Service design.
- Designing services to meet agreed business outcomes
- Identifying and managing risks
- Designing secure and resilient IT infrastructures, environments, applications and data resources and capability design measurement methods and metrics.
- Producing and maintaining plans, processes, policies, standards, architectures, Frameworks and documents to support the design of quality IT solutions
Four P’s of Service Design:
- People: This refers to the people, skills and competencies involved in the provision of IT services
- Products: This refers to the technology and management systems used in IT service delivery
- Processes: This refers to the processes, roles and activities involved in the provision of IT services
- Partners: This refers to the vendors, manufacturers and suppliers that are used to assist and support IT service provision
Key Processes of Service Design:
The major key processes of Service design are mentioned as below.
- Service catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- Information Security Management
- Supplier Management
Individual Aspects of Service Design:
There are five individual aspects of Service design and these are stated as below:
- New or changed service solutions
- Service management systems and tools
- Technology architectures and management systems
- Processes, roles and capabilities
- Measurement methods and metrics
To know more about Service design, you can explore our training courses on ITIL® Intermediate service modules. Simplilearn offers intensive online training on ITIL® Intermediate Lifecycle Modules.