Service design is a major study of ITIL® Intermediate Service Lifecycle. Service design is a stage within the overall service lifecycle.

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There are various objectives that Service design focuses at and some of the same are mentioned as below to provide you better insights on Service design.

  • Designing services to meet agreed business outcomes
  • Identifying and managing risks
  • Designing secure and resilient IT infrastructures, environments, applications and data resources and capability design measurement methods and metrics.
  • Producing and maintaining plans, processes, policies, standards, architectures, Frameworks and documents to support the design of quality IT solutions

Four P’s of Service Design:

  1. People: This refers to the people, skills and competencies involved in the provision of IT services
  2. Products: This refers to the technology and management systems used in IT service delivery
  3. Processes: This refers to the processes, roles and activities involved in the provision of IT services
  4. Partners: This refers to the vendors, manufacturers and suppliers that are used to assist and support IT service provision

Key Processes of Service Design:

The major key processes of Service design are mentioned as below.

  • Service catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Information Security Management
  • Supplier Management

Individual Aspects of Service Design:

There are five individual aspects of Service design and these are stated as below:

  • New or changed service solutions
  • Service management systems and tools
  • Technology architectures and management systems
  • Processes, roles and capabilities
  • Measurement methods and metrics

To know more about Service design, you can explore our training courses on ITIL® Intermediate service modules. Simplilearn offers intensive online training on ITIL® Intermediate Lifecycle Modules.

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