ITIL Service Design - An Ephemeral Overview and Concepts Involved
Service design has become a very common term these days in almost every business set up. It is all about meeting customer needs and improving their experience with a company.
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Primarily the purpose of IT Service Design stage of the lifecycle is the design of a changed or new service and getting it ready for the introduction into the live environment. It is important to cover all areas of concern in the design process that is why a holistic approach to all aspects of design should be adopted. So that while changing or modifying any of the individual elements of design all the other aspects are surely to be considered.
That is why designing and developing a new application shouldn't be done in isolation. It is important to estimate the impact on the overall service, the tools and management systems (e.g. Service Catalogue and Service Portfolio), the technology, the Service Management processes, the architectures and all the other necessary measurements and metrics.
We will start with focusing our attention to a term called Service catalogue which is an important area in Designing
Catalogue are designed and created to provide in-depth information. It provides the user with vital information regarding quality, utility, co-branding including all other basic details such as warranty, telephone numbers, address, and e-mails for a consumer friendly marketing. This simple technique gives a clear understanding of the product which in turn enhances the sale because consumers don’t need to assume anything; everything is clearly documented in the catalogue itself.
The Service Catalogue Management (SCM) process provides the means of devoting that care and attention in a consistent fashion, ensuring that the organization accrues all of the potential benefits of a service catalogue in the most efficient manner possible.
Now coming to other important areas in designing such as Availability management and Capacity management
Availability is a very crucial area regarding the warranty of a service. If a service is not able to deliver the levels of availability required, then the fact is inevitable that business will not experience the value that has been promised. Without the availability factor it is not possible to assess the utility of the service. Availability management process activity extends across the service lifecycle
The key purpose of availability management process is to make sure that the level of availability delivered in all IT services meets the agreed availability needs and/or service level targets in a cost-effective and timely manner. Availability management is concerned with meeting both the current and future availability needs of the business.
Capacity management ensures that appropriate IT infrastructure is offered on correct time at a suitable price and volume. It is further accountable for the efficient use of IT.
Capacity management stretches across the service lifecycle. The primary success factor in managing capacity is to make sure that it is taken into consideration during the design stage.
Like availability, capacity is also a crucial part regarding the warranty of a service. If a service does not deliver the levels of capacity and performance required, then the business will not experience the value that has been promised. Without capacity and performance the utility of the service cannot be accessed.
SLM (Service level management) is another important topic which can’t be left unturned
Executing SLM processes in organizations makes it possible for the IT staff to provide the accurate service levels required for the business. The SLM processes are not only helpful for business and IT to understand their roles & responsibilities but are also very helpful in improving their business units.
The key purpose of the SLM process is to make sure the current and planned IT services are delivered to agreed and achievable targets. It also makes sure that the operational services and their performances are evaluated at regular intervals within the organization and the services which are produced will meet the requirements of the customers
Last and the most important topic to be discussed is Information Security Management
Information security is one of the most important aspects regarding the warranty of a service. If the security of a service’s information and information processing cannot be maintained at the levels required by the business, then the business will not experience the value that has been promised. Without information security the utility of the service cannot be accessed.
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