Underlying Competencies Tutorial

8.1 Underlying Competencies

Hello and welcome to lesson 8 of Certification of Competency in Business AnalysisTM or CCBA® (read as: C-C-B-A) certification course offered by Simplilearn. In the previous lessons, we discussed the business analysis tasks in all the knowledge areas. Lesson 8 is a summary of the behaviors, characteristics, knowledge, and personal qualities that support the practice of business analysis. We will begin by discussing the objectives of this lesson in the next slide.

8.2 Objectives

After completing this lesson, you will be able to: Describe the fundamental skills required by a Business Analyst Explain the major competency types Define each competency type Let us look at the introduction to underlying competencies, in the next slide.

8.3 Introduction to Underlying Competencies

The following are the competencies discussed in this lesson: Analytical Thinking and Problem Solving Behavior Characteristics Business Knowledge Communication Skills Interaction Skills Software Applications We will discuss these competencies in detail in the next few slides. Let us begin with analytical thinking and problem solving competency.

8.4 Analytical Thinking and Problem Solving

This analytical thinking and problem solving can be broken down further as creative thinking, decision making, learning, problem solving, and systems thinking. Let us discuss them in detail. Creative Thinking involves generating new ideas and concepts, as well as finding new associations between applications of existing ideas and concepts. Decision Making is required whenever it becomes necessary to select an alternative or approach from two or more options. Learning is the process of gaining knowledge or skills. Problem Solving involves ensuring that the nature of the problem is clearly understood by all parties and that underlying issues are visible. Systems Thinking suggests that the system as a whole will have properties, behaviors, and characteristics that emerge from the interaction of the components in a system. The Business Analyst must think creatively to generate new ideas for solutions. The analyst must also be able to make decisions on solution on behalf of the stakeholders and sponsor. The Business Analyst must constantly learn and solve problem. Discovering a solution that will meet the stakeholders’ needs requires system thinking so that it works with other systems in the enterprise. Next let us discuss behavior characteristics.

8.5 Behavior Characteristics

The behavior characteristics can be broken down further as ethics, personal organization, and trustworthiness. Let us discuss them in detail. Ethics require an understanding of moral and immoral behavior; the standards that should govern one’s behavior and the willingness to act to ensure that one’s behavior is moral or meets those standards. Personal Organization involves the ability to readily find files or information, timeliness, management of outstanding tasks, and appropriate handling of priorities. Trustworthiness is demonstrating to stakeholders that they deserve the stakeholder’s confidence and are concerned with the stakeholder’s best interests. The Business Analyst must behave ethically and be trustworthy to represent the stakeholders in a professional manner. He or she must also be personally organized to complete the work of a business analyst and be in communication with the stakeholders. In the next slide, we will discuss business knowledge.

8.6 Business Knowledge

Business knowledge can be broken down further as business principles and practices, industry knowledge, organizational knowledge, and solution knowledge. Let us discuss them in detail. Business Principles and Practices are characteristics that are common to all organizations with a similar business purpose and structure, whether or not they are in the same industry. Industry Knowledge is the understanding of the competitive forces that shape an industry. Organizational Knowledge is an understanding of the business architecture of the organization that is being analyzed. Solution Knowledge is the familiarity of the inner workings of a system or solution. The Business Analysts must have knowledge of the enterprise and industry they are working. They must understand the basic business practices of the enterprise. Solution knowledge is very helpful, but not necessarily required. The Business Analyst can learn this along the way. In the next slide, we will discuss communication skills.

8.7 Communication Skills

Communication skills can be broken down further as oral communications, teaching, and written communications. Let us discuss them in detail. Oral Communications are used to express ideas, information, or other matters verbally. Teaching requires an understanding of how people learn and the ability to use this understanding to effectively facilitate the learning experience. Written Communications involve the use of symbols to communicate information. It is understood that the Business Analyst must be able to communicate through various methods. Next, let us discuss interaction skills.

8.8 Interaction Skills

Interaction skills can be broken down further as facilitation and negotiation, leadership and influencing, and teamwork. Facilitation and Negotiation is the skill of moderating among a group to enable all participants to articulate their views on a topic under discussion, and to ensure that participants are able to recognize and appreciate the differing viewpoints. Leadership and Influencing involves motivating people to act in ways that enable them to work together and to achieve shared goals and objectives. Teamwork involves collaborating, resolving conflict, developing trust, and a shared sense of ownership. Most Business Analysts are part of a team. They must lead and influence that team. The position requires facilitation and negotiation to hear all the stakeholders’ needs and work with any outside vendors, if necessary. Lastly, let us discuss software applications.

8.9 Software Application

The software applications can be broken down further as general-purpose applications and specialized applications. General-Purpose Applications consist of three components in a suite of tools: word processing, spreadsheets, and presentation software. Specialized Applications consist of diagramming tools, modeling tools, and requirements management tools. In this high-technology world today, the Business Analyst must be able to use software applications. Some are general-purpose while some are specialized, but all are very useful to complete the work of a Business Analyst. The following is a quiz section, to check your understanding of the concepts covered in this lesson.

8.11 Summary

In this slide, we will summarize the topics covered in this lesson: Analytical Thinking and Problem Solving competency can be broken down further as creative thinking, decision making, learning, problem solving, and systems thinking. Behavior Characteristics competency can be broken down further as ethics, personal organization, and trustworthiness. Business Knowledge competency can be broken down further as business principles and practices, industry knowledge, organizational knowledge, and solution knowledge. Communication Skills competency can be broken down further as oral communications, teaching, and written communications. Interaction Skills competency can be broken down further as Facilitation and negotiation, leadership and influencing, and teamwork. Software Applications competency can be broken down further as general-purpose applications and specialized applications.

8.12 Thank You

We have completed the lesson on underlying competencies. Thank you and happy learning.

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.

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