Agile Scrum Master (ASM®) Certification Training

Agile Scrum Master Training FAQs

• What is Agile Scrum Master Online Classroom Training?

  Agile Scrum Master Certification Online Classroom Training is live online training conducted via live streaming of a class. The sessions are run by a Scrum Master certified trainer with more than 15 years of training and work experience in the domain. The class, attended by a global audience, enriches your learning experience for geographically diverse Scrum implementations.

• What certification will I receive after completing the training?

  After the successful completion of the training and exam you will be awarded the Agile Scrum Master certificate from EXIN, the global body of accreditation for Agile Scrum Master. The actual certificate will be emailed to the participant 10 days after the declaration of result.
  
  As part of the course, you are required to submit an Agile project on JIRA. After successful completion and evaluation of the projects, you will be eligible to receive a JIRA project completion certificate from Simplilearn.
   

• What is offered as part of this Agile Training?

  As part of the Agile Training,, you will receive 16 hours of instructor-led training and 2 sample tests that you can use to prepare for the certification exam.
  
  A demo of a project will be provided in the class along with a few practical projects to be implemented on the free JIRA account.

• How do I apply for the Agile Scrum Master Certification Exam?

  You can book the exam online with our support team by clicking on the Help and Support tab at the bottom of the page.

• How many questions are there in the Agile Scrum Master Certification exam?

  The EXIN Agile Scrum Master certification exam is an online test comprising of 40 questions, for a duration of 90 minutes. The minimum pass percentage is 65% (that is 26/40).

• What tools do I need to attend these Agile Training sessions?

  The tools you’ll need to attend training are fairly basic:

  • Windows: any version newer than Windows XP SP3
  • Mac: any version newer than OSX 10.6
  • Internet speed: Preferably faster than 512 Kbps or higher
  • Headset, speakers, microphone: You’ll need headphones or speakers to hear clearly, as well as a microphone to talk to the others. You can use a headset with a built-in microphone, or separate speakers and microphone.

• Are the training and course material effective?

  Absolutely. Our Scrum Master Training course is designed to guarantee you’ll pass the exam on your first attempt. With a hands-on learning approach, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

• Can I cancel my enrollment? Will I get a refund?

  Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.

• I’d like to learn more about this Agile Training program. Who should I contact?

  Contact us using the form on the right side of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

• Who are our faculties for this Agile Course and how are they selected?

  All our trainers are working professionals and industry experts with at least 10-12 years of relevant teaching experience.
  
  Each of them have gone through a rigorous selection process which includes profile screening, technical evaluation, and training demo before they are certified to train for us.  
  
  We also ensure that only those trainers with a high alumni rating continue to train for us.

• What is Global Teaching Assistance?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

• What is covered under the 24/7 Support promise?

  We offer 24/7 support through email, chat, and calls.  
  
  We also have a dedicated team that provides on demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

• Is this live Scrum Master training or will I watch pre-recorded videos?

  If you enroll for self-paced e-learning, you will have access to pre-recorded videos. If you enroll for the online classroom Flexi-Pass, you will have access to live training conducted online as well as the pre-recorded videos.
   

• What if I miss a session?

  Simplilearn provides recordings of each class so you can review them as needed before the next session. 
   

• You offer an exam money back guarantee. How does it work?

  Our training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the Agile Scrum Master Certification exam in the first attempt. If you do not pass the Exin-Agile Scrum Master Certification Exam on the first attempt, Simplilearn will refund the course price (including exam fees) to you. 

  
  To ensure your success, we strongly recommend that you take the Scrum Master Certification Exam within a week of the course completion date—or a maximum of 45 days from the completion of the online training. This way, the course materials will be fresh in your mind.

  Attempt	Time Frame	Result	Money back
  First	Within 45 days of course completion	Did Not Pass	Refund full course price (including exam fees)

  Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
   

  Terms and Conditions: This money-back guarantee applies only to Simplilearn’s Agile Scrum Master instructor-led training. It is not applicable for Simplilearn’s Self-Paced Learning Agile Scrum Master courses. The guarantee is only valid for participants who have paid the entire enrollment fee.

  The guarantee becomes void if:

  • Participants do not take the EXIN-Agile Scrum Master Certification examination within 45 days of unlocking the certificate
  • Participants do not maintain 100% attendance in at least one batch of the 20-Hour Live Online Classroom Training sessions
  • Participants do not complete the e-learning content. The full online study (100% completion) is required to learn the course materials
  • Participants fail to score at least 80% in any three of the four available online Agile Scrum Master simulation exams available at Simplilearn.com
  • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
  • Participants do not submit the required documents to Simplilearn
  • Participants fail to request a refund within 15 days of receiving their results 
     

• What comes after this Agile Scrum Master Certification?

  We recommend that you continue your learning after you become well-versed in Agile Scrum Master and achieve the Scrum Certification. For your career growth, you can consider taking a Post Graduate Program in Agile that will make you an expert in this field.