Certified ScrumMaster® (CSM) Certification Training in Charlotte

CSM Training FAQs

• Who is the instructor for the classroom training?

  This CSM training in Charlotte is conducted by a Certified Scrum Trainer (CST) with 20+ years of experience delivering classroom training.

   

• How do I enroll for the CSM classroom training in Charlotte?

  You can enroll for CSM training in Charlotte on our website and make an online payment using any of the following options: 

  • Visa Credit or Debit Card
  • MasterCard
  • American Express
  • Diner’s Club
  • PayPal 

  Once payment is received you will automatically receive a payment receipt and access information via email.

• Where will the CSM training in Charlotte be held?

  The venue is finalized a few weeks prior to the training and you will be informed via email. If you have any questions, contact us 24/7 using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

• Do you provide transportation and refreshments with the training?

  We do not provide transportation but refreshments are included along with the training.

• Can I change the city, place, and date after enrolling for the classroom training?

  Yes, you can change the city, place, and date for the classroom training, but a rescheduling fee is charged. For more information, please review our Rescheduling Policy.

• Can I cancel my enrollment? Do I get a refund?

  Yes, you can cancel your enrollment. We provide a complete refund after deducting an administration fee. To learn more please review our Refund Policy.

• Do you provide a money back guarantee for the training programs?

  Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

• Who provides the certification?

  CSM certification is provided by the reputed Scrum Alliance.

• Do you provide a course completion certificate?

  Yes, we offer a course completion certificate after you successfully complete the training program.

• Do you provide a group discount for classroom training programs?

  Yes, we offer group discounts for our training programs. To learn more about our discount packages, contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

• What is a Certified ScrumMaster?

  • As defined by the Scrum Alliance, a Certified ScrumMaster is someone who has been taught (by a Certified Scrum Trainer) the Scrum terminology, practices, and principles that will enable them to fulfill the role of ScrumMaster or Scrum team member.
  • Completing a Certified ScrumMaster course is the first step to becoming more familiar with Scrum and Agile frameworks. Experience and continuing education are necessary for someone to truly master Scrum. To demonstrate deep understanding and experience with Scrum, CSMs are also encouraged to participate in Certified Scrum Product Owner (CSPO) training.

• What qualification does a Certified Scrum Trainer (CST) hold?

  • A Certified Scrum Trainer (CST) is a senior individual within the Scrum community who has attained Certified Scrum Trainer status through the Scrum Alliance. Stringent certification requirements are imposed on those earning their CSTs; all must be active contributors in the Scrum community, typically co-train with multiple other CST’s for knowledge transfer, and demonstrate a keen understanding of Scrum through multiple years of successful application in professional environments.
  • Simplilearn trainers go one step further; all of our CSTs have both technical and business backgrounds, and derive successful training expertise from hundreds of client-site coaching engagements.

• When do I get my login information?

  Within five business days of the course, students will receive an email with Scrum Alliance login information, and a separate email from the Simplilearn training team outlining the steps to follow.

• How do I complete the ScrumMaster evaluation and receive my certificate?

  Students will receive an email from the Scrum Alliance within five business days of the course. Once you log in to the Scrum Alliance website:

  • Scrum Master students will need to complete a free, non-graded, online evaluation. Once this has been submitted and the terms & conditions have been agreed to, students may download and print their certification directly from the Scrum Alliance website.
  • Product owner students will need to accept the terms & conditions. Students may then download and print their certification directly from the Scrum Alliance website.

• When is the CSM exam conducted?

  The CSM exam can be taken online after you receive your Scrum Alliance login information. Students generally receive this login information within five business days of the course.

   

• Is the certification fee included in my CSM course fee?

  Yes. The certification and evaluation fees are included in the cost of this CSM course, along with the costs of course materials and learning aids.

   

• Are new job placement opportunities available to me after Scrum training?

  Yes. There are many opportunities available that require Scrum and Agile training. Most major job sites have multiple listings for Scrum Masters or Project Managers with Agile/Scrum experience.

• I’d like to learn more about this training program. Whom should I contact?

  Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

• What is online classroom training?

  All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time.

• What is CSM certification?

  Certified Scrum Master (CSM) is a designation offered by Scrum Alliance to practitioners who have successfully completed a CSM course and demonstrate their understanding of Scrum methodology and how to lead project teams as a scrum master. As defined by the Scrum Alliance, a Certified ScrumMaster is someone who has been taught (by a Certified Scrum Trainer) the Scrum terminology, practices, and principles that will enable them to fulfill the role of ScrumMaster or Scrum team member.

• Is this live CSM training, or will I watch pre-recorded videos?

  If you enroll for self-paced e-learning, you will have access to pre-recorded videos. If you enroll for the online classroom Flexi Pass, you will have access to live training conducted online as well as the pre-recorded videos.
   

• What if I miss a class?

  Simplilearn provides recordings of each class so you can review them as needed before the next session. 

• Are the training and course material effective in preparing me for the CSM exam?

  Yes, the training and course materials will get you well prepared for the CSM exam. 

• What is the CSM accredited body exam fee refund policy?

  The CSM accredited body is Scrum Alliance. The exam fee is non-refundable.

• What are the 15 complimentary courses with this course?

  Following is the list of complimentary courses*

  • Agile Scrum Foundation
  • Introduction to Robotic Process Automation (RPA)
  • CAPM Certification
  • PMI-RMP Certification
  • Introduction to Big Data and Hadoop
  • Lean Management
  • PMI-ACP Certification
  • Introduction to Artificial Intelligence
  • Financial Modelling with MS Excel foundation & advanced 
  • AWS Technical Essential
  • Introduction to Cyber Security
  • Business Analytics with Excel
  • Apache Cassandra
  • Introduction to Digital Marketing
  • CCBA Certification

• You offer an exam money back guarantee. How does it work?

  Our CSM Training comes with a 100% money-back guarantee. Simplilearn uses top learning methodologies to equip learners with the knowledge and confidence to pass the CSM exam in the first attempt. If you do not pass the CSM exam on the second attempt, Simplilearn will refund the course price to you.
   
  To ensure your success, we strongly recommend that you take the CSM exam within a week of the course completion date. This way, the course concepts will be fresh in your mind.

   

  Attempt	Time Frame	Result	Money back
  First	Within 7 days of course completion	Did Not Pass	NA
  Second	Within 7 days of First attempt	Did Not Pass	Full Course fee will be refunded

  Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
   

  Terms and Conditions: This money-back guarantee applies only to Simplilearn’s CSM Classroom training. The guarantee is valid only for participants who have paid the entire enrollment fee.

  The guarantee becomes void if:

  • Participants do not take the examination within  7 days of the classroom training completion date.
  • Participants do not maintain 100% attendance at Classroom Training sessions.
  • Participants fail to score at least 80% in both CSM Exam practice tests available at Simplilearn.com
  • Participants do not follow the instructions of the trainer and do not complete the exercises given in the classroom training.
  • Participants do not submit the required documents to Simplilearn.