ITIL®, or Information Technology Infrastructure Library, is a management framework for delivering IT services. It helps organizations manage risks, plan efficiently, optimize incident management practices and digital strategies, and build a scalable IT environment that promotes business growth.

What is ITIL certification?

ITIL certification validates your qualifications for an IT position. It showcases your knowledge and expertise in IT service management best practices, processes, terminologies, and techniques prevalent in modern IT.

What is the ITIL 4 Foundation exam?

The ITIL 4 Foundation certification exam is an entry-level test and a good starting point for anyone wanting to challenge their skills in the ITIL framework for IT service management. The ITIL certification exam will test your understanding of the core ITIL 4 principles, which include Lean, Agile, and DevOps concepts. The exam is available online, and you can take it anytime, making it convenient for busy IT professionals. Our ITIL® 4 Certification Training course is tailored to help you understand how to manage modern IT-enabled services. It covers key concepts and common practices throughout the service lifecycle, giving you the knowledge and confidence to ace the ITIL certification exam on your first try.

What are the benefits of ITIL certification?

Securing an ITIL certification can have a positive impact on your career. Some of the prominent ITIL Foundation certification benefits are: Enhanced Earnings: By gaining new methodologies and skills, you’ll become more knowledgeable and valuable to an organization, boosting your earning potential Increased Efficiency & Effectiveness: ITIL frameworks are known to optimize performance, improving competence and productivity Better Risk Management: With an ITIL certification, you can effectively identify and manage risks. This involves controlling and mitigating risks and implementing cost-effective risk management strategies

Are ITIL certifications worth it?

If you're seeking mid to senior level management positions, you should pursue an ITIL certification. ITIL certifications add great value to your profile, improving your earning potential and proving your skill set, making them a worthy investment in your career. Our ITIL Certification Training course will prepare you to pass the ITIL exam, leading to better career development opportunities.

What is the salary of an IT service architect in Ho Chi Minh?

The average salary paid to an IT architect in the City of Ho Chi Minh is $1,04,867 Annually. Opting for courses like ITIL foundation training in Ho Chi Minh can contribute to the practical exposure in the career and can lead to a better pay package moving forward with better experience and project completions.

What are the major companies hiring for IT services and Architects in Ho Chi Minh?

The leading companies looking out for IT service architects in Ho Chi Minh city are TCB, Agoda, EPAM Systems, VNG Corporation, Skedulo Zalora group, etc. These top-notch employers look for candidates who have training in the field apart from theoretical knowledge, and anyone having done an ITIL foundation training in Ho Chi Minh stands a better chance to get more high-end career prospects.

What are the major industries in Ho Chi Minh?

The City of Ho Chi Minh has a noticeable growth in many industries like finance, logistics, tourism, IT, Space tech, and a lot more. A major contribution to the economy is received from these industries. Candidates can have a really good start if they get a job in the booming sector. It can be considered if one has opted for ITIL Foundation training in Ho Chi Minh.

How to become an IT Architect in Ho Chi Minh?

To be an IT Solution Architect doing good in his field, first get a bachelor's degree in Information Technology, Computer science, information systems, or software engineering. Then consider opting for a master's or opt for training programs like ITIL Foundation training in Ho Chi Minh and gain experience of working with network administrators or the Internet. Consider starting with learning a couple of programming languages and get proficient in any of the programming languages.

How to IT service and architect courses in Ho Chi Minh

To find a good IT service and architect course in Ho Chi Minh: Google the Ed Tech platforms providing the training Look at the curriculum and check if it meets your requirements Opt for courses like ITIL Foundation training in Ho Chi Minh Get a course with practical training to get the real-world exposure Reach out to experts for their opinion before actually buying the course.

ITIL® 4 Foundation Certification Training in Ho Chi Minh, Vietnam

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ITIL Certification Course Overview

Get ready for ITIL® 4 Foundation Certification with our blended learning approach. Acquire essential IT service skills, foster team collaboration and drive value. Engage in both live classes and self-paced content, featuring assessments and real-world case studies. This ITIL certification prepares you for the exam and strengthens IT teamwork.

ITIL Training Key Features

100% Money Back Guarantee

100% money-back guarantee*

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

Earn maximum of 22 PDUs with instructor-led sessions

Access to official content from PeopleCert

Course fee includes examination fee

30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments

Accredited course curriculum with lifetimes access to recorded and self-learning content

100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Earn maximum of 22 PDUs with instructor-led sessions

30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments

Access to official content from PeopleCert

Accredited course curriculum with lifetimes access to recorded and self-learning content

Course fee includes examination fee

100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Earn maximum of 22 PDUs with instructor-led sessions

30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments

Access to official content from PeopleCert

Accredited course curriculum with lifetimes access to recorded and self-learning content

Course fee includes examination fee

100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Skills Covered

ITIL key concepts

ITIL process models

Customer experience improvements

15 ITIL best practices

ITIL central principles

Service level management

ITSM efficiency

ITIL key concepts

ITIL central principles

ITIL process models

Service level management

Customer experience improvements

ITSM efficiency

15 ITIL best practices

ITIL key concepts

ITIL central principles

ITIL process models

Service level management

Customer experience improvements

ITSM efficiency

15 ITIL best practices

Begin your journey to success

Get lifetime access to self-paced e-learning content

View other cohorts

Benefits

With the ITIL Certification Course in Ho Chi Minh, you can probably stand a better chance of boosting up your career and can earn approximately 40% more than your non-certified peers. Moreover, the ITIL Training helps you better understand of the ITIL 4 Framework. ITIL Training is guaranteed to help you gain more understanding about the core concepts.

Designation
Annual Salary
Hiring Companies

Solution Architect
Annual Salary
$94KMin
$124KAverage
$159KMax
Source: Glassdoor
Hiring Companies
Source: Indeed
ITSM Manager
Annual Salary
$98KMin
$109KAverage
$144KMax
Source: Glassdoor
Hiring Companies
Source: Indeed
System Administrator
Annual Salary
$60KMin
$84KAverage
$118KMax
Source: Glassdoor
Hiring Companies
Source: Indeed
Service Delivery Manager
Annual Salary
$45KMin
$58KAverage
$110KMax
Source: Glassdoor
Hiring Companies
Source: Indeed

Training Options

Self Paced Learning

Lifetime access to high-quality self-paced eLearning content curated by industry experts
4 simulation test papers for self-assessment
ITIL 4 Foundation exam voucher included
2 Official Sample Papers from PeopleCert
Earn 19 PDUs for your continual learning
24x7 learner assistance and support

17% Off$499$599

online Bootcamp

Everything in Self-Paced Learning, plus
Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.

Live, online classroom training by top instructors and practitioners

Batch starting in Ho Chi Minh from:

8^th Jul, Weekday Class

19^th Jul, Weekend Class

View All Schedules

13% Off$699$799

Corporate Training

Upskill or reskill your teams

Blended learning delivery model (self-paced eLearning and/or instructor-led options)
Flexible pricing options
Enterprise grade Learning Management System (LMS)
Enterprise dashboards for individuals and teams
24x7 learner assistance and support

ITIL Training Course Curriculum

Eligibility

ITIL Foundation Certification Course is a course everyone should check out especially if you are an IT Executive, operation manager, IT audit manager, IT planner, or any other type of leader in the IT industry. Whether you are a professional or just a newcomer in IT, ITIL Training will prove useful to you in case of any scenario.

Pre-requisites

There are zero restrictions when you begin this brand new course and students are allowed to start whenever they are ready.

Course Content

ITIL® 4 Foundation
Preview
- Lesson 01 - Course Introduction
  08:02Preview
  - 1.01 Course Introduction
    08:02
- Lesson 02 - Key Concepts of Service Management
  18:01Preview
  - 2.01 Key Concepts of Service Management
    00:31
  - 2.02 Service Management
    01:39
  - 2.03 Stakeholders of Service Management
    01:25
  - 2.04 Service Consumer Roles
    02:22
  - 2.05 Products and Services
    00:44
  - 2.06 Service Offerings
    01:56
  - 2.07 Service Relationships
    02:31
  - 2.08 Value Outcomes, Costs, and Risks Service Relationships
    02:17
  - 2.09 Risks
    01:38
  - 2.10 Utility and Warranty
    01:51
  - 2.11 Key Takeaways
    01:07
  - Knowledge Check
- Lesson 03 - Four Dimensions of Service Management
  22:27Preview
  - 3.01 Four Dimensions of Service Management
    00:31
  - 3.02 Dimensions of Service Management
    01:21
  - 3.03 Organizations and People
    02:33
  - 3.04 Information and Technology
    03:10
  - 3.05 Information and Technology Regulations
    00:47
  - 3.06 Selecting the Right Technology
    01:19
  - 3.07 Factors Influencing Technology
    01:07
  - 3.08 Cloud Computing
    01:20
  - 3.09 Partners and Suppliers
    01:40
  - 3.10 Organization Strategy
    02:12
  - 3.11 Value Streams and Processes
    02:12
  - 3.12 Processes
    01:04
  - 3.13 Factors Affecting Service Providers
    02:29
  - 3.14 Key Takeaways
    00:42
  - Knowledge Check
- Lesson 04 - The ITIL Service Value System
  30:08Preview
  - 4.01 The ITIL Service Value System
    00:31
  - 4.02 Service Value System
    01:53
  - 4.03 Components of SVS
    00:59
  - 4.04 Organizational Silos
    02:27
  - 4.05 ITIL Guiding Principles
    01:26
  - 4.06 Focus on Value
    01:58
  - 4.07 Applying the Principle - Focus on Value
    01:14
  - 4.08 Start Where You Are
    01:55
  - 4.09 Applying the Principle - Start Where You Area
    01:23
  - 4.10 Progress Iteratively with Feedback
    01:48
  - 4.11 Applying the Principle - Progress Iteratively with Feedback
    00:59
  - 4.12 Collaborate and Promote Visibility
    02:00
  - 4.13 Applying the Principle - Collaborate and Promote Visibility
    01:02
  - 4.14 Think and Work Holistically
    00:29
  - 4.15 Applying the Principle - Think and Work Holistically
    01:17
  - 4.16 Keep It Simple and Practical
    00:46
  - 4.17 Applying the Principle - Keep It Simple and Practical
    01:08
  - 4.18 Optimize and Automate
    01:49
  - 4.19 Applying the Principle - Optimize and Automate
    01:41
  - 4.20 Principle Interaction
    02:48
  - 4.21 Key Takeaways
    00:35
  - knowledge Check
- Lesson 05 - The Service Value Chain
  12:39Preview
  - 5.01 The Service Value Chain
    00:35
  - 5.02 The Service Value Chain Overview
    01:07
  - 5.03 Plan Activity
    01:15
  - 5.04 Improve Activity
    01:09
  - 5.05 Engage Activity
    02:02
  - 5.06 Design and Transition Activity
    01:14
  - 5.07 Obtain or Build Activity
    01:23
  - 5.08 Deliver and Support Activity
    01:22
  - 5.09 Service Value Streams
    01:11
  - 5.10 Key Takeaways
    01:21
  - Knowledge Check
- Lesson 06 - ITIL Management Practices
  52:03Preview
  - 6.01 ITIL Management Practices
    00:42
  - 6.02 Continual Improvement
    02:55
  - 6.03 Information Security Management
    02:50
  - 6.04 Relationship Management
    02:29
  - 6.05 Supplier Management
    04:15
  - 6.06 Supplier Management Activities
    02:16
  - 6.07 Change Enablement
    03:08
  - 6.08 Incident Management
    02:23
  - 6.09 IT Asset Management
    03:22
  - 6.10 IT Asset Management Activities
    02:16
  - 6.11 Monitoring and Event Management
    02:24
  - 6.12 Problem Management
    03:52
  - 6.13 Release Management
    02:28
  - 6.14 Service Configuration Management
    02:30
  - 6.15 Service Desk
    03:33
  - 6.16 Service Level Management
    03:21
  - 6.17 Service Request Management
    03:11
  - 6.18 Deployment Management
    02:32
  - 6.19 ITIL Terms
    00:53
  - 6.20 Key Takeaways
    00:43
  - Knowledge Check
- Lesson 07: Online Video Lectures
  08:47:04Preview
  - 7.01 Course Introduction
    11:01
  - 7.02 Key Concepts of Service Management
    50:37
  - 7.03 Four Dimensions of Service Management
    01:22:15
  - 7.04 ITIL Service Value System
    01:43:10
  - 7.05 The Service Value Chain
    45:04
  - 7.06 ITIL Management Practices
    02:58:01
  - 7.07 Mock Test Papers Discussion
    56:56

Programme Syllabus

View Schedules

ITIL Course Advisor

Bipin Deshmukh
Training Consultant
Has over 35 years of experience in the Information Technology industry involving the full Life-cycle software development, Project/ program Management, Process Management, Quality Management, Test life-cycle in Mid-Size multi-national companies.
David Podeweltz
Director of Program Management
Dynamic and collaborative Director of Program Management with over 10 years of experience and a strong passion for Agile transformations and Operational Excellence. Proven track record in driving large-scale, complex programs across various industries.

prevNext

ITIL 4 Foundation Exam & Certification

What is ITIL®?
ITIL®, or Information Technology Infrastructure Library, is a management framework for delivering IT services. It helps organizations manage risks, plan efficiently, optimize incident management practices and digital strategies, and build a scalable IT environment that promotes business growth.
What is ITIL certification?
ITIL certification validates your qualifications for an IT position. It showcases your knowledge and expertise in IT service management best practices, processes, terminologies, and techniques prevalent in modern IT.
What is the ITIL 4 Foundation exam?
The ITIL 4 Foundation certification exam is an entry-level test and a good starting point for anyone wanting to challenge their skills in the ITIL framework for IT service management. The ITIL certification exam will test your understanding of the core ITIL 4 principles, which include Lean, Agile, and DevOps concepts. The exam is available online, and you can take it anytime, making it convenient for busy IT professionals.

Our ITIL® 4 Certification Training course is tailored to help you understand how to manage modern IT-enabled services. It covers key concepts and common practices throughout the service lifecycle, giving you the knowledge and confidence to ace the ITIL certification exam on your first try.
What are the benefits of ITIL certification?
Securing an ITIL certification can have a positive impact on your career. Some of the prominent ITIL Foundation certification benefits are:
- Enhanced Earnings: By gaining new methodologies and skills, you’ll become more knowledgeable and valuable to an organization, boosting your earning potential
- Increased Efficiency & Effectiveness: ITIL frameworks are known to optimize performance, improving competence and productivity
- Better Risk Management: With an ITIL certification, you can effectively identify and manage risks. This involves controlling and mitigating risks and implementing cost-effective risk management strategies
Are ITIL certifications worth it?
If you're seeking mid to senior level management positions, you should pursue an ITIL certification. ITIL certifications add great value to your profile, improving your earning potential and proving your skill set, making them a worthy investment in your career.

Our ITIL Certification Training course will prepare you to pass the ITIL exam, leading to better career development opportunities.

ITIL Certification Training Reviews

Ammar Abdalla Ahmed
Senior Technology Analyst, California City
After completing this course and gaining practical experience, I landed a new job with a 35% salary hike and I am grateful for that. I loved the flexibility Simplilearn offers, allowing me to study on my own schedule. This course helped me transition my career, and my long-term goal is to build an IT service company in the United States.
Priscilla Taylor
Cyber Security Admin Manager, Atlanta
This course turned out to be very fruitful for me. It got me a new job, promotion & salary hike within the organization, as well as new projects. The comprehensive curriculum, 24x7 learning support, and flexible schedule made my learning journey smooth. I appreciate the communication & motivation from the staff of Simplilearn in the United States.
Jose Ruben Gomez
Process Excellence Leader, Houston
After completing various courses from Simplilearn in the IT category, I successfully shifted from business development to IT services. I gained critical skills used in my role as a Process Excellence Leader at U.S. Bank in the United States. My salary increased by 31%, all thanks to my learnings from this course.
Jeffery MacDonald
Service Desk Specialist, Calgary
While at JD Irving, I realized the need to upskill and chose Simplilearn for ITIL certification. The expert-led, blended learning approach was excellent, helping me land a Service Desk Specialist role at ABM Integrated Solutions, a reputed company based out in Canada. I now aim to apply my skills and work towards a team lead position.
Anup Nair
Compliance Manager, Toronto
Simplilearn's ITIL certification helped me transition from Team Lead to Assistant Manager with a 35% salary increase. It's an excellent platform for those pursuing ITIL certification, especially as I work towards my goal of moving to Canada and advancing my career in IT service management.
Parth Purohit
Change Management Partner, Pune
I began my career with Infosys in March 2013 and quickly realized my strengths in stakeholder management and ITIL-based project handling. Despite working in this field since 2016, I only pursued ITIL certification in 2019. This decision clarified my doubts and led to a new job with a significant salary hike.
Sundaresan Sethuraman
Senior Manager - Digital Program, Chennai
The ITIL foundation course is systematic and easy to follow, ideal for beginners looking to pursue an ITIL certification or ITIL Foundation. The trainer follows a step-by-step approach, making it easier to grasp concepts.
Samhita Sarkar
Project Manager, Kolkata
The ITIL foundation course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.
Rajen Ghosh
Lucknow
I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!
Efren Jr Bernardino
Quezon City
ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.
Sameer Marathe
Project Manager, Pune
The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!
Vikas D Pandey
Mumbai
Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.
Sk Shabbir
Kolkata
Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

prevNext

Why Join this Program

Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Certification Course FAQs

What is the salary of an IT service architect in Ho Chi Minh?
The average salary paid to an IT architect in the City of Ho Chi Minh is $1,04,867 Annually. Opting for courses like ITIL foundation training in Ho Chi Minh can contribute to the practical exposure in the career and can lead to a better pay package moving forward with better experience and project completions.
What are the major companies hiring for IT services and Architects in Ho Chi Minh?
The leading companies looking out for IT service architects in Ho Chi Minh city are TCB, Agoda, EPAM Systems, VNG Corporation, Skedulo Zalora group, etc. These top-notch employers look for candidates who have training in the field apart from theoretical knowledge, and anyone having done an ITIL foundation training in Ho Chi Minh stands a better chance to get more high-end career prospects.
What are the major industries in Ho Chi Minh?
The City of Ho Chi Minh has a noticeable growth in many industries like finance, logistics, tourism, IT, Space tech, and a lot more. A major contribution to the economy is received from these industries. Candidates can have a really good start if they get a job in the booming sector. It can be considered if one has opted for ITIL Foundation training in Ho Chi Minh.
How to become an IT Architect in Ho Chi Minh?
To be an IT Solution Architect doing good in his field, first get a bachelor's degree in Information Technology, Computer science, information systems, or software engineering. Then consider opting for a master's or opt for training programs like ITIL Foundation training in Ho Chi Minh and gain experience of working with network administrators or the Internet. Consider starting with learning a couple of programming languages and get proficient in any of the programming languages.
How to IT service and architect courses in Ho Chi Minh
To find a good IT service and architect course in Ho Chi Minh:
- Google the Ed Tech platforms providing the training
- Look at the curriculum and check if it meets your requirements
- Opt for courses like ITIL Foundation training in Ho Chi Minh
- Get a course with practical training to get the real-world exposure
- Reach out to experts for their opinion before actually buying the course.

ITIL® 4 Foundation Certification Training in Ho Chi Minh, Vietnam

Ho Chi Minh city was first referred to as a City that is the economic hub of southern Vietnam. It is additionally known as the foremost important monetary and commerce hub of the entire country. The typical variety of inhabitants living within the metropolitan sums up to 89.9 Lakhs. The area of the biggest Vietnamese City is around 2,095 kilometers sq., and therefore the average elevation of the town is around 5m from ocean level.

The tropical climate of Ho Chi Minh city incorporates a high proportion of humidity, the majority year-round. The 2 dominating seasons are rainy and, therefore, the dry season. The typical temperature ranges from 40.0 °C throughout summer to 13.8 °C during the January chills. The key issue faced by the inhabitants of the town is flooding that is attributable to its elevation and the encompassing rivers.

Metallic element Chi Minh town contributes 20.2% of the nation's gross domestic product. The GDP per capita of Ho Chi Minh city went up to $2,800 within the year 2009, which was even over the whole country's. Town otherwise has multiple places for traveler attractions and incorporates a sizable amount of looking destinations too.

The city is known for its economic advancements but also doesn't disappoint the tourists visiting with its wide range of attractions and amusing must-visit destinations. One can find historical, contemporary as well as fun and engaging places around the City.

The few must-visit places one should consider hopping to while exploring Ho Chi Minh city are:

Acknowledgement
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Foundation Certification Training in Ho Chi Minh, Vietnam

Accredited By

Accredited By

ITIL Certification Course Overview

ITIL Training Key Features

Skills Covered

Begin your journey to success

Benefits

Training Options

Self Paced Learning

online Bootcamp

Corporate Training

ITIL Training Course Curriculum

Eligibility

Pre-requisites

Course Content

ITIL® 4 Foundation

Lesson 01 - Course Introduction

1.01 Course Introduction

Lesson 02 - Key Concepts of Service Management

2.01 Key Concepts of Service Management

2.02 Service Management

2.03 Stakeholders of Service Management

2.04 Service Consumer Roles

2.05 Products and Services

2.06 Service Offerings

2.07 Service Relationships

2.08 Value Outcomes, Costs, and Risks Service Relationships

2.09 Risks

2.10 Utility and Warranty

2.11 Key Takeaways

Knowledge Check

Lesson 03 - Four Dimensions of Service Management

3.01 Four Dimensions of Service Management

3.02 Dimensions of Service Management

3.03 Organizations and People

3.04 Information and Technology

3.05 Information and Technology Regulations

3.06 Selecting the Right Technology

3.07 Factors Influencing Technology

3.08 Cloud Computing

3.09 Partners and Suppliers

3.10 Organization Strategy

3.11 Value Streams and Processes

3.12 Processes

3.13 Factors Affecting Service Providers

3.14 Key Takeaways

Knowledge Check

Lesson 04 - The ITIL Service Value System

4.01 The ITIL Service Value System

4.02 Service Value System

4.03 Components of SVS

4.04 Organizational Silos

4.05 ITIL Guiding Principles

4.06 Focus on Value

4.07 Applying the Principle - Focus on Value

4.08 Start Where You Are

4.09 Applying the Principle - Start Where You Area

4.10 Progress Iteratively with Feedback

4.11 Applying the Principle - Progress Iteratively with Feedback

4.12 Collaborate and Promote Visibility

4.13 Applying the Principle - Collaborate and Promote Visibility

4.14 Think and Work Holistically

4.15 Applying the Principle - Think and Work Holistically

4.16 Keep It Simple and Practical

4.17 Applying the Principle - Keep It Simple and Practical

4.18 Optimize and Automate

4.19 Applying the Principle - Optimize and Automate

4.20 Principle Interaction

4.21 Key Takeaways

knowledge Check

Lesson 05 - The Service Value Chain

5.01 The Service Value Chain

5.02 The Service Value Chain Overview

5.03 Plan Activity

5.04 Improve Activity

5.05 Engage Activity

5.06 Design and Transition Activity

5.07 Obtain or Build Activity

5.08 Deliver and Support Activity