ITIL Intermediate SOA Certification Training in Bangalore, India

ITIL Intermediate SOA

• Learning Unit 00 - Introductory Lesson

  41:26Preview

  • 0.1 ITIL 2011 CAPABILITY MODULE, SERVICE OFFERINGS and AGREEMENTS

    01:21

  • 0.2 Agenda

    01:09

  • 0.3 Objective

    00:25

  • 0.4 ITIL 2011 Introduction

    01:01

  • 0.5 ITIL ® 2011 Intermediate

    00:51

  • 0.6 ITIL: Qualification Criteria

    02:07

  • 0.7 Definition of Service Lifecycle

    00:51

  • 0.8 Definition of Service Capability

    00:47

  • 0.9 Difference between Lifecycle and Capability Modules

    00:36

  • 0.10 Managing Across the Lifecycle

    00:47

  • 0.11 Accreditation Institute

    00:45

  • 0.12 SOA Course Description

    00:45

  • 0.13 Course Objective

    00:58

  • 0.14 Target Candidate

    00:55

  • 0.15 Target Candidate contd..

    01:16

  • 0.16 Exam Pre-requisites

    01:28

  • 0.17 ITIL 2011 SOA Exam Format

    01:14

  • 0.18 Exam Tips

    00:21

  • 0.19 Course Outline

    07:37

  • 0.20 Quiz

    00:56

  • 0.21 Foundation Basics

    00:14

  • 0.22 Foundation Basics

    01:39

  • 0.23 ITIL Service Management Lifecycle

    03:25

  • 0.24 ITIL 2011 Processes across lifecycle

    00:42

  • 0.25 Foundation Basics

    01:38

  • 0.26 Business and IT Alignment How and what?

    01:05

  • 0.27 Foundation Basics

    00:37

  • 0.28 Foundation Basics

    01:41

  • 0.29 Foundation Basics

    01:22

  • 0.30 Foundation Basics

    00:57

  • 0.31 Foundation Basics

    01:18

  • 0.32 Thank You

    00:38

• Learning Unit 01 - Introduction to Service Offering and Agreement

  49:46Preview

  • 1.1 Introduction to SOA

    00:26

  • 1.2 Service Strategy and Strategy management for IT services process

    00:09

  • 1.3 Service Strategy

    01:09

  • 1.4 Purpose and Objectives of Strategy Management for IT Services

    02:30

  • 1.5 Scope of Strategy Management for IT Services

    02:17

  • 1.6 Value of Strategy Management for IT Services

    03:57

  • 1.7 Service Design and Design coordination process

    00:18

  • 1.8 Service Design

    01:09

  • 1.9 Purpose and Objectives of Design Co-ordination

    03:00

  • 1.10 Design Co-ordination Scope

    04:26

  • 1.11 Design Co-ordination Value

    01:46

  • 1.12 Value of Service

    00:41

  • 1.13 Value

    01:51

  • 1.14 Creating value

    03:07

  • 1.15 Perception of value

    01:07

  • 1.16 Utility and Warranty

    01:37

  • 1.17 Marketing Mindset

    00:57

  • 1.18 Identifying and understanding customer requirements

    00:29

  • 1.19 Aspects of Service Design

    02:30

  • 1.20 Identifying service requirements

    03:58

  • 1.21 Identifying customer requirements

    01:25

  • 1.22 Identifying customer requirements

    01:59

  • 1.23 Identifying customer requirements

    01:25

  • 1.24 Return on Investment

    00:15

  • 1.25 Return on Investment

    01:40

  • 1.26 Return on Investment

    01:09

  • 1.27 Business Case

    00:39

  • 1.28 Business Objective

    01:51

  • 1.29 Single Business Impact Vs. Multiple Business Objectives

    01:12

  • 1.30 Multiple Business Impacts Vs. Single Business Objective

    00:47

  • 1.31 Quiz

• Learning Unit 02 - Service Portfolio Management

  51:38Preview

  • 2.1 Service Portfolio Management

    00:55

  • 2.2 Service Portfolio Management

    02:09

  • 2.3 Purpose and Objectives of Service Portfolio Management

    01:46

  • 2.4 Scope of Service Portfolio Management

    01:19

  • 2.5 Value to the Business

    01:17

  • 2.6 The Service Portfolio

    00:13

  • 2.7 Service Pipeline

    02:26

  • 2.8 Service Catalogue

    04:12

  • 2.9 Service Portfolio and Service Catalogue

    00:16

  • 2.10 Retired Service

    02:22

  • 2.11 Other important aspects of SPM

    01:24

  • 2.12 Phases of SPM

    00:45

  • 2.13 Service portfolio management process

    01:01

  • 2.14 Process Activities

    03:15

  • 2.15 Process Activities

    03:52

  • 2.16 Process Activities

    01:53

  • 2.17 Process Activities

    04:38

  • 2.18 Process Activities

    01:17

  • 2.19 Triggers to Process

    00:53

  • 2.20 Process Inputs

    00:30

  • 2.21 Process Outputs

    00:41

  • 2.22 Interfaces

    04:11

  • 2.23 Information Management

    01:46

  • 2.24 Critical Success Factors and Key Performance Indicators

    02:38

  • 2.25 Challenges and Risks

    02:12

  • 2.26 Designing service portfolio

    01:08

  • 2.27 Exercise

    00:53

  • 2.28 Scenario

    00:53

  • 2.29 Solution

    00:53

  • 2.30 Quiz

• Learning Unit 03 - Service Catalogue Management

  27:18Preview

  • 3.1 Service Catalogue Management

    00:52

  • 3.2 Service Catalogue

    00:39

  • 3.3 Purpose and Objectives of Service Catalogue Management

    01:13

  • 3.4 Scope of Service Catalogue Management

    01:36

  • 3.5 Value to the Business

    01:31

  • 3.6 Types of Service Catalogue

    03:18

  • 3.7 Types of Service Catalogue

    01:11

  • 3.8 Process Activities

    01:17

  • 3.9 Triggers, Inputs and Outputs

    01:56

  • 3.10 Information Management

    03:02

  • 3.11 Critical Success Factors and KPIs

    00:45

  • 3.12 Challenges and Risks

    02:05

  • 3.13 Production of Service Catalogue

    00:56

  • 3.14 Exercise

    03:02

  • 3.15 Scenario

    03:02

  • 3.16 Solution

    00:53

  • 3.17 Quiz

• Learning Unit 04 - Service Level Management

  40:45Preview

  • 4.1 Service Level Management

    00:56

  • 4.2 Service Level Management

    01:17

  • 4.3 Purpose and Objectives of Service Level Management

    01:24

  • 4.4 Scope of Service Level Management

    03:48

  • 4.5 Value to the Business

    00:42

  • 4.6 Process Activities

    01:33

  • 4.7 Triggers, Inputs and Outputs

    04:37

  • 4.8 Service Level Management Process

    00:42

  • 4.9 Interfaces

    02:54

  • 4.10 Designing SLA Framework

    02:55

  • 4.11 Designing SLA Framework

    01:30

  • 4.12 Information Management

    00:49

  • 4.13 CSFs and KPIs

    01:26

  • 4.14 CSFs and KPIs

    01:23

  • 4.15 Challenges

    04:15

  • 4.16 Risks

    00:58

  • 4.17 Content of SLAs and OLAs

    03:10

  • 4.18 Content of SLAs and OLAs

    01:38

  • 4.19 Exercise

    03:02

  • 4.20 Scenario

    00:53

  • 4.21 Solution

    00:53

  • 4.22 Quiz

• Learning Unit 05 - Demand Management

  37:23Preview

  • 5.1 Demand Management

    00:51

  • 5.2 Demand Management and service lifecycle

    01:30

  • 5.3 Purpose and Objectives of Demand Management

    01:42

  • 5.4 Scope of Demand Management

    02:11

  • 5.5 Value to the Business

    00:40

  • 5.6 Challenges in Managing Service Demand

    00:55

  • 5.7 Activities

    00:53

  • 5.8 Demand and Capacity

    02:05

  • 5.9 Activity based Demand Management

    01:22

  • 5.10 Activity based Demand Management

    01:41

  • 5.11 Benefits for analysing PBA

    00:50

  • 5.12 Codifying of PBAs

    00:24

  • 5.13 User Profile

    01:01

  • 5.14 PBA and User Profile

    00:41

  • 5.15 Differentiated Offerings

    01:56

  • 5.16 Triggers, Inputs and Outputs

    01:48

  • 5.17 Outputs

    00:37

  • 5.18 Interfaces

    04:23

  • 5.19 Information Management

    00:55

  • 5.20 Critical Success Factors and Key Performance indicators

    01:56

  • 5.21 Critical Success Factors and Key Performance indicators

    01:22

  • 5.22 Challenges

    01:00

  • 5.23 Risks

    00:36

  • 5.24 Exercise

    03:02

  • 5.25 Exercise

    03:02

  • 5.26 Quiz

• Learning Unit 06 - Supplier Management

  36:10Preview

  • 6.1 Supplier Management

    00:58

  • 6.2 Purpose of Supply Management

    00:28

  • 6.3 Objectives of Supplier Management

    00:41

  • 6.4 Scope

    02:26

  • 6.5 Value to the Business

    00:54

  • 6.6 Basic Concepts

    01:15

  • 6.7 Supplier and contracts management information system (SCMIS)

    01:28

  • 6.8 Process Activities

    03:30

  • 6.9 Evaluation of New Suppliers and Contracts

    01:31

  • 6.10 Partnering relationships

    02:12

  • 6.11 Contents of Underpinning Contract

    02:16

  • 6.12 Supplier Categorization

    02:33

  • 6.13 Triggers

    01:10

  • 6.14 Inputs

    01:57

  • 6.15 Outputs

    01:51

  • 6.16 Interfaces

    01:55

  • 6.17 Information Management

    00:58

  • 6.18 Critical Success Factors and KPIs

    01:43

  • 6.19 Challenges

    02:20

  • 6.20 Risks

    01:25

  • 6.21 Exercise

    00:53

  • 6.22 Exercise

    00:53

  • 6.23 Solution

    00:53

  • 6.24 Quiz

• Learning Unit 07 - Financial Management for IT services

  01:40:59Preview

  • 7.1 Financial Management

    00:57

  • 7.2 Importance of process to service lifecycle

    01:03

  • 7.3 Financial Management for IT Services

    01:13

  • 7.4 Financial Management for IT Services

    01:28

  • 7.5 Scope

    01:09

  • 7.6 Value to the Business

    02:51

  • 7.7 Enterprise financial management

    04:25

  • 7.8 Funding Model and Analysis

    02:34

  • 7.9 Financial Management Activities

    01:42

  • 7.10 Accounting

    02:18

  • 7.11 Accounting: Cost models

    05:25

  • 7.12 Cost model - Cost by IT organisation

    05:02

  • 7.13 Cost model: Cost by Service

    05:02

  • 7.14 Hybrid cost model (Service, Customer and location)

    03:41

  • 7.15 Accounting

    03:14

  • 7.16 Accounting

    06:46

  • 7.17 Accounting

    10:53

  • 7.18 Budgeting

    06:18

  • 7.19 Charging

    05:52

  • 7.20 Charging Contd..

    06:37

  • 7.21 Triggers, Inputs and Outputs

    06:23

  • 7.22 Output - Service Valuation

    01:02

  • 7.23 Business Impact Analysis

    01:02

  • 7.24 Interfaces

    03:12

  • 7.25 Information Management

    00:59

  • 7.26 Critical Success factors

    02:13

  • 7.27 Key Performance Indicators

    01:17

  • 7.28 Challenges

    02:40

  • 7.29 Risks

    01:02

  • 7.30 Exercise

    00:53

  • 7.31 Exercise

    00:53

  • 7.32 Solution

    00:53

  • 7.33 Quiz

• Learning Unit 08 - Business Relationship Management

  47:44Preview

  • 8.1 Business Relationship Management

    00:42

  • 8.2 Purpose of Business Relationship Management

    00:57

  • 8.3 Objectives of Business Relationship Management

    01:25

  • 8.4 Scope of Business Relationship Management

    01:44

  • 8.5 Business Relationship Management Process activities with other SM processes

    02:58

  • 8.6 Value to the Business

    01:35

  • 8.7 Business Relationship Management - concepts

    02:56

  • 8.8 Customer Portfolio

    02:13

  • 8.9 Customer Satisfaction

    02:25

  • 8.10 Customer Requirements

    03:21

  • 8.11 Business Relationship Management activities

    00:54

  • 8.12 BRM Activities

    01:24

  • 8.13 BRM Activities through the lifecycle

    10:08

  • 8.14 BRM Activities through the lifecycle

    04:43

  • 8.15 Triggers, Inputs and Outputs

    01:58

  • 8.16 Interfaces

    01:28

  • 8.17 Information Management

    01:22

  • 8.18 Critical Success Factors

    01:27

  • 8.19 Key Performance Indicators

    01:28

  • 8.20 Challenges and Risks

    02:36

  • 8.21 Quiz

• Learning Unit 09 - SOA Roles and Responsibilities

  22:19Preview

  • 9.1 Roles and Responsibilities

    00:26

  • 9.2 Process owner

    01:54

  • 9.3 Process manager

    01:21

  • 9.4 Key roles for Service portfolio management

    01:19

  • 9.5 Key roles for Service catalogue management

    01:54

  • 9.6 Key roles for Service level management

    02:21

  • 9.7 Service level management process manager

    01:37

  • 9.8 Key roles for Demand management

    01:46

  • 9.9 Key roles for Supplier management

    01:46

  • 9.10 Supplier process manager

    01:56

  • 9.11 Key roles for Financial management of IT services

    02:05

  • 9.12 Key roles for Financial management of IT services

    00:39

  • 9.13 Key roles for Business relationship management

    03:15

  • 9.14 Quiz

• Learning Unit 10 - Technology and Implementation Considerations

  34:21Preview

  • 10.1 Technology and Implementation Considerations

    00:57

  • 10.2 SOA technology considerations

    00:50

  • 10.3 Service Design Tools

    01:44

  • 10.4 Service Management tools

    00:54

  • 10.5 Defining Tool Requirements

    01:31

  • 10.6 Statement of Requirements

    01:08

  • 10.7 Tool Evaluation Process

    02:23

  • 10.8 Tool Selection Criteria

    01:37

  • 10.9 Planning and Implementation

    04:26

  • 10.10 Deployment considerations

    00:31

  • 10.11 Implementing - Service design

    03:03

  • 10.12 Challenges - Service Design

    01:41

  • 10.13 Service Design - Risks

    02:01

  • 10.14 Challenges - Service transition

    02:05

  • 10.15 Risks - Service transition

    01:27

  • 10.16 Challenges - Service Operation

    06:29

  • 10.17 Critical Success factors - Service operation

    01:34

  • 10.18 Quiz

• Learning Unit 11 - Summary, case studies, exam preparation and directed

  02:40Preview

  • 11.1 Summary and Exam Preparation

    00:25

  • 11.2 Summary

    00:08

  • 11.3 Summary - SOA Introduction

    00:08

  • 11.4 Summary - SOA processes

    00:12

  • 11.5 Summary - SOA processes

    00:12

  • 11.6 Summary - SOA

    00:12

  • 11.7 Exam Preparation

    00:08

  • 11.8 Exam Hints

    00:12

  • 11.9 Exam Hints

    00:12

  • 11.10 Exam Hints

    00:12

  • 11.11 Exam Hints

    00:12

  • 11.12 Directed studies and Glossary

    00:12

  • 11.13 Thank you

    00:15