I started my career as a Business Analyst in the anti-laundering department of Bank of America. I worked in a variety of different positions there, and then joined Quatrro Analytics and Management Services as a Senior Business Analyst. My role was to provide solutions to business problems and advance the company's sales efforts by defining, analyzing, and documenting requirements. I then joined Agilis International as an SAS Developer, where I dealt with data storage and management issues.

Eventually, I decided to change course and move to the IT services industry. I returned to India and transformed my career by becoming a Scrum Master. I later joined TCS as a senior SAS Programmer and went on to multiple assignments there, including Agile Scrum Master in Norway.

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Since my background was not primarily in IT services, I didn’t understand all the terminology used in IT. Communicating with business stakeholders could be challenging. So I decided to upskill with IT-specific certifications and pursue training in ITIL. I contacted colleagues and friends who had taken ITIL courses from various training providers. 

One of my friends recommended Simplilearn's ITIL Foundation course. I reviewed the study materials of multiple course providers, but liked Simplilearn the most. I found the course content far more interactive, structured, and comprehensive. The curriculum covers all fundamental concepts in the service management framework to support studying for the ITIL Foundation Certification Exam. It is designed to provide a more practical viewpoint to the ITIL lifecycle, with best practices from platforms such as Agile, DevOps, and Lean.

What I like the most about Simplilearn are the trainers. I was initially nervous, but the faculty are so knowledgeable and supportive. They were always ready to address my questions. We also created a WhatsApp group to discuss issues. The real-life examples in the course were so relatable. The simulation exams and industry projects helped me gain in-depth knowledge about the management of new IT-enabled services, including key concepts and universal language used in the ITIL service lifecycle. I also earned SAFe Agilist Certification and PMI-ACP Certification from Simplilearn.

With this training, I received a promotion to Project Manager at TCS. I’m planning to pursue more certification, for example in PRINCE2 and PMP. I recommend Simplilearn courses to anyone who wants to keep growing in their career!

About the Author

Eshna VermaEshna Verma

Eshna writes on PMP, PRINCE2, ITIL, ITSM, & Ethical Hacking. She has done her Masters in Journalism and Mass Communication and is a Gold Medalist in the same. A voracious reader, she has penned several articles in leading national newspapers like TOI, HT, and The Telegraph. She loves travelling and photography.

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