Why Businesses Need RPA

In these fast-paced, ever-changing times, we are faced with an endless parade of new technology, innovations, and procedures, most of them characterized as “essential” for today’s businesses to stay competitive. Along with these new tech developments come a never-ending stream of acronyms to keep track of.

Well, take a deep breath and brace yourself, because we have another acronym (and tech development) for you, and this one’s going to get a lot more exposure in the days to come. We’re talking about RPA. Your business needs it, and we’re going to show you why.

What on Earth is RPA?

Let’s start with the basics. RPA stands for Robotic Process Automation. RPA is a type of business process technology, controlled by structured inputs and business logic, for the purpose of automating those repetitive and rule-based tasks that are normally done by humans. By employing either a combination of user interface interactions, or connectors to mainframes, client servers, or HTML code, RPA can imitate actions that people take through applications.

Yes, here it is at last: the robots have come for our jobs.

Actually, no, not really. Robots don’t want our jobs.

In reality, RPA is here to complement daily work routines, enhancing employees’ capabilities, not replacing them. Read on and see why this is a good thing for your business.

What Can RPA Be Used For?

RPA’s versatility is only starting to be recognized. Businesses can use RPA in a number of tasks, like generating mass emails, extracting data from media such as PDFs and scanned documents, creating and sending invoices, employee history verification, and payroll automation.

Since the whole point of a business is to generate revenue, RPA can help in quote-to-cash by automating sales operations, thereby not only executing transactions faster, but also with a greater degree of accuracy. Entire series of sales-oriented operational activities can be taken over by RPA, resulting in greater customer satisfaction.

RPA also really shines in the field of data management. Considering the sheer volume of data out there (and it doesn’t seem to show any signs of letting up!) it’s a tremendous advantage to have RPA to collect, integrate, analyze, and process the torrents of data generated in today’s commercial world.

Lastly, RPA can be used to improve customer service operations. We’re not talking about RPA actually replacing human service reps; there are enough disgruntled people out there who complain about not being able to talk to an actual living person! No sense in alienating them any further. Rather, RPA can be used to tackle the repetitive, easy tasks that plague customer service representatives, thereby freeing the latter to deliver a better experience to customers. RPA can update customer profiles, pull up billing data, and other mundane tasks that would otherwise consume customer services reps’ time.

Advantages of RPA

Alright, so we have a partial list of fields where RPA can be of great help. But what specific advantages does RPA bring?

RPA reduces human errors normally associated with repeating the same task over and over by rote. Inevitably, mistakes creep in.

Furthermore, RPA can reduce staffing costs while increasing productivity and efficiency. RPA applications that take care of the redundant grunt work free up employees to do other tasks that may ultimately prove more interesting and challenging.

RPA works faster than humans doing the same tasks, which means quicker turnarounds when dealing with clients. This is also handy when higher-ups on the corporate ladder want certain things done “yesterday!”

Also, businesses don’t need fancy software or deep system integration in order to have RPA tools work with their existing legacy systems. In fact, businesses can further boost their RPA by adding elements such as speech recognition and natural language processing. RPA is an extremely scalable asset, and the robotic workforce can be adjusted to accommodate the peaks and valleys of the company’s workflow.

So, businesses bringing in RPA do so in order to increase efficiency and speed, cut costs without sacrificing quality, boost productivity, and bring in a measure of flexibility and agility. That all sounds very nice, but are there any disadvantages to RPA?

Drawbacks of RPA

Unfortunately, in the interests of full disclosure, it’s not all sunshine and roses with RPA. For instance, and this is probably the biggest downside, there’s the issue of job loss. Granted, the automation that RPA brings with it doesn’t result in the wholesale elimination of huge numbers of jobs as predicted in dystopian fiction. However it can and does result in the loss of some jobs. As a result, executives need to make sure that those skilled laborers can be transitioned into other positions.

Another drawback is the initial monetary outlay necessary for implementation. Although RPA is meant to save money in the long-term, there is undeniably some short-term starting expenses that must be allocated, and since not every RPA implementation is successful, it’s a risk. There are no guarantees that RPA will work, or that it will produce the exact same results with every business.

Furthermore, many businesses don’t possess the skills and experience needed in order to achieve a smooth, successful RPA implementation. Bringing in RPA without a good grasp of what the project will require in terms of time, cost, and resources, not to mention an understanding of RPA’s limitations, is a sure-fire recipe for failure. This is a shame, since such a failure would sour a business’ willingness to make another attempt at implementing RPA, and the technology has so much to offer.

So, how does a business avoid the pitfalls of RPA implementation? By bringing people skilled in RPA on board! And how does one go about finding or training such skilled people?

Your RPA Solution

If your business doesn’t have any RPA experts, then clearly you need to make some! In that case, Simplilearn is here to make the task an easier one. Simplilearn’s Robotic Process Automation Using UiPath Training Course will build your RPA expertise from the ground up using the advanced UiPath RPA platform. The courses teaches you to use UiPath to design effective RPA solutions, create RPA bots for use in your enterprise, execute data manipulation and troubleshooting, and automate images and text. With this course you will become an RPA expert, leading RPA initiatives and improving decision-making in your organization.

Of course, if you’re someone who’s simply looking to change their career from the average mundane experience to a truly exciting new field, this course is for you too! The course is ideal for software developers, software engineers, test engineers, and software quality analysts.

Check out the RPA course, and embrace the latest stage in automation!

About the Author

John TerraJohn Terra

John Terra lives in Nashua, New Hampshire and has been writing freelance since 1986. Besides his volume of work in the gaming industry, he has written articles for Inc.Magazine and Computer Shopper, as well as software reviews for ZDNet. More recently, he has done extensive work as a professional blogger. His hobbies include running, gaming, and consuming craft beers. His refrigerator is Wi-Fi compliant.

View More
  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.