Certified ScrumMaster® (CSM) Training Course in Durham, North Carolina

Scrum Master Certification FAQs

• What is CSM Course?

  The Certified ScrumMaster (CSM) certification is specifically designed for professionals who are embarking on their journey as Scrum practitioners. It equips them with a solid foundation in the project management methodology. This certification process enables candidates to grasp the core principles of Scrum, emphasizing the importance of teamwork, accountability, and iterative progress towards a clearly defined objective.

  Certified Scrum Master (CSM) is a designation offered by Scrum Alliance to practitioners who have successfully completed a CSM course and demonstrate their understanding of Scrum methodology and how to lead project teams as a scrum master. As defined by the Scrum Alliance, a Certified ScrumMaster is someone who has been taught (by a Certified Scrum Trainer) the Scrum terminology, practices, and principles that will enable them to fulfill the role of ScrumMaster or Scrum team member.

  A Scrum Master certification signifies your competency in the principles of Scrum project management. Scrum Masters are project managers who utilize Scrum as their project management methodology. Candidates who complete this course can qualify to become Scrum Masters. When you earn certification in a discipline such as Scrum Master, you are giving your prospective employer tangible proof that you possess the correct skills and training for the job.

  In fact, certification is a good resource to have in general, regardless of your chosen field. If you have that certificate in hand, you hold a powerful tool that tells the world “I know what I’m doing!”When it comes to Scrum Masters specifically, not everyone has what it takes to lead a Scrum team. Part of your certification process is acquiring the knowledge you need to do the job.

  Scrum teams need leaders; otherwise, the entire exercise is a waste of time and resources.Finally, Scrum Masters are in demand today and that means more people may be attracted to the field as a way of easily getting their careers going by taking advantage of the benefits of CSM Course. So, if the field attracts a greater number of candidates, you will need something that makes you stand out from the crowd. It’s very possible that the choice an employer makes between hiring two qualified candidates is which one has embraced the benefits of Scrum Master certification.

• Who should take the CSM Course?

  The Certified Scrum Master CSM course is intended for individuals who want to become proficient in the Scrum framework and serve as Scrum Masters on Scrum teams. This course is suitable for professionals from various backgrounds, including:
   

  • project managers
  • software developers
  • business analysts
  • product owners
  • quality assurance professionals
     

  Anyone interested in Agile methodologies can take up the Certified Scrum master Course.

  Certified Scrum Master is a globally-recognized certification designed to help you prove your skills in scrum practices, terminologies, and principles. This credential will expand your knowledge of Scrum methodology and help you overcome obstacles in projects. It is particularly beneficial for professionals managing large teams across multiple departments.

• Who provides the CSM certification?

  CSM certification is provided by the reputed Scrum Alliance.

• Where will the CSM training be held?

  The venue is finalized a few weeks prior to the CSM training and you will be informed via email. If you have any questions, contact us 24/7 using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

• Why Should you take this CSM certification training?

  This CSM certification training gives you a clear understanding of terms, procedures, and events that one needs to be aware of, to safely hold together the Scrum framework. The course teaches professionals how to get Scrum teams to work at their highest efficiency levels and engage with other scrum practitioners to ensure continuous improvement.

  The Certified ScrumMaster course is suitable for anyone who wants to learn about the Scrum framework and its application in software development and project management.

  Some specific groups of people who may benefit from taking the CSM course include:

  Project Managers: If you are a project manager, taking the CSM course can help you learn how to utilize projects using Scrum and agile methodologies. It will help you learn how to facilitate the Scrum process and manage the Scrum team to deliver high-quality products.
   

  Developers: If you are a developer or a development team member, taking the CSM course can help you understand the Scrum framework and how it can be used to manage projects more effectively. You will learn to work within a Scrum team, collaborate with other team members, and deliver high-quality products.
   

  Business Analysts: If you are a business analyst, taking the CSM course can help you understand the Scrum framework and how it can be used to deliver projects more effectively. You will learn to collaborate with the Scrum team and stakeholders to identify requirements, prioritize work, and deliver business value.
   

  Product Owners: If you are a product owner or a member of a product development team, taking the CSM course can help you learn how to work with the Scrum team to define and prioritize product features, manage the product backlog, and deliver value to the customer.
   

• How do I enroll for this CSM certification training?

  You can enroll for this CSM certification on our website and make an online payment using any of the following options: 

  • Visa Credit or Debit Card
  • MasterCard
  • American Express
  • Diner’s Club
  • PayPal 

  Once payment is received you will automatically receive a payment receipt and access information via email.

• What is a CSM?

  • As defined by the Scrum Alliance, a Certified ScrumMaster is someone who has been taught (by a Certified Scrum Trainer) the Scrum terminologies, practices, and principles that will enable them to fulfill the role of ScrumMaster or Scrum team member.
  • Completing a Certified ScrumMaster course is the first step to becoming more familiar with Scrum and Agile frameworks. Experience and continuing education are necessary for someone to truly master Scrum. To demonstrate deep understanding and experience with Scrum, CSMs are also encouraged to participate in the Certified Scrum Product Owner (CSPO) training.

• Is the CSM certification fee included in my course fee?

  Yes. The certification and evaluation fees are included in the cost of this course, along with the costs of course materials and learning aids.

• What are the 15 complimentary courses with this CSM course?

  Following is the list of complimentary courses*

  • Agile Scrum Foundation
  • Introduction to Robotic Process Automation (RPA)
  • CAPM Certification
  • PMI-RMP Certification
  • Introduction to Big Data and Hadoop
  • Lean Management
  • PMI-ACP Certification
  • Introduction to Artificial Intelligence
  • Financial Modelling with MS Excel foundation & advanced 
  • AWS Technical Essential
  • Introduction to Cyber Security
  • Business Analytics with Excel
  • Apache Cassandra
  • Introduction to Digital Marketing
  • CCBA Certification

• Who conducts the online classroom sessions in the CSM Training?

  This CSM course is conducted by a Certified Scrum Trainer (CST) with over 20 years of experience delivering classroom training.

• Do you provide transportation and refreshments with the CSM training?

  We do not provide transportation but refreshments are included along with the CSM training.

• Do you provide a CSM course completion certificate?

  Yes, we offer a CSM course completion certificate after you successfully complete the training program.

• Can I change the city, place, and date after enrolling for the CSM Certification?

  Yes, you can change the city, place, and date for the CSM training, but a rescheduling fee is charged. For more information, please review our Rescheduling Policy.

• Can I cancel my enrollment? Do I get a refund?

  Yes, you can cancel your enrollment. We provide a complete refund after deducting an administration fee. To learn more please review our Refund Policy.

• Do you provide a money back guarantee for the training programs?

  Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

• Do you provide a group discount for CSM classroom training programs?

  Yes, we offer group discounts for our CSM training programs. To learn more about our discount packages, contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

• What qualification does a Certified Scrum Trainer (CST) hold?

  • A Certified Scrum Trainer (CST) is a senior individual within the Scrum community who has attained Certified Scrum Trainer status through the Scrum Alliance. Stringent certification requirements are imposed on those earning their CSTs; all must be active contributors in the Scrum community, typically co-train with multiple other CST’s for knowledge transfer, and demonstrate a keen understanding of Scrum through multiple years of successful application in professional environments.
  • Simplilearn trainers go one step further; all of our CSTs have both technical and business backgrounds, and derive successful training expertise from hundreds of client-site coaching engagements.

• When do I get my login information?

  Within five business days of the course, students will receive an email with Scrum Alliance login information, and a separate email from the Simplilearn training team outlining the steps to follow.

• How do I complete the ScrumMaster evaluation and receive my certificate?

  Students will receive an email from the Scrum Alliance within five business days of the course. Once you log in to the Scrum Alliance website:

  • Scrum Master students will need to complete a free, non-graded, online evaluation. Once this has been submitted and the terms & conditions have been agreed to, students may download and print their certification directly from the Scrum Alliance website.
  • Product owner students will need to accept the terms & conditions. Students may then download and print their certification directly from the Scrum Alliance website.

• When is the CSM exam conducted?

  The CSM exam can be taken online after you receive your Scrum Alliance login information. Students generally receive this login information within five business days of the course.

• Are new job placement opportunities available to me after CSM certification training?

  Yes. There are many opportunities available that require Scrum and CSM certification training. Most major job sites have multiple listings for Scrum Masters or Project Managers with Agile/Scrum experience.

• How can I learn more about this Certified Scrum Master training program?

  Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

• What is CSM online classroom training?

  All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time.

• Is this live CSM training, or will I watch pre-recorded videos?

  If you enroll for self-paced e-learning, you will have access to pre-recorded videos. If you enroll for the online classroom Flexi Pass, you will have access to live training conducted online as well as the pre-recorded videos.
   

• What if I miss a class?

  Simplilearn provides recordings of each class so you can review them as needed before the next session. 

• Are the training and course material effective in preparing me for the CSM exam?

  Yes, the training and course materials will get you well prepared for the CSM exam. 

• What is the CSM accredited body exam fee refund policy?

  The CSM accredited body is Scrum Alliance. The exam fee is non-refundable.

• You offer an exam money back guarantee. How does it work?

  Our CSM Training comes with a 100% money-back guarantee. Simplilearn uses top learning methodologies to equip learners with the knowledge and confidence to pass the CSM exam in the first attempt. If you do not pass the CSM exam on the second attempt, Simplilearn will refund the course price to you.
   
  To ensure your success, we strongly recommend that you take the CSM exam within a week of the course completion date. This way, the course concepts will be fresh in your mind.

  Attempt	Time Frame	Result	Money back
  First	Within 7 days of course completion	Did Not Pass	NA
  Second	Within 7 days of First attempt	Did Not Pass	Full Course fee will be refunded

  Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.

  Terms and Conditions: This money-back guarantee applies only to Simplilearn’s CSM Classroom training. The guarantee is valid only for participants who have paid the entire enrollment fee.

  The guarantee becomes void if:

  • Participants do not take the examination within  7 days of the classroom training completion date.
  • Participants do not maintain 100% attendance at Classroom Training sessions.
  • Participants fail to score at least 80% in both CSM Exam practice tests available at Simplilearn.com
  • Participants do not follow the instructions of the trainer and do not complete the exercises given in the classroom training.
  • Participants do not submit the required documents to Simplilearn.

• How is the Demand or Job opportunities or Job Market for CSM Certification?

  CSM certification is highly valued in organizations that follow Agile practices. With rising efficiency, productivity, and achieving speedy resolutions through the Scrum framework, companies are seeking certified CSM professionals more than ever and are ready to pay higher salaries. The Scrum Master job role made its place in the list of 50 Best Jobs in America for 2020 survey by Glassdoor with a median salary of USD 100,000. Moreover, the role was also on LinkedIn’s list of most promising jobs of 2019. Bank of America, Wells Fargo, JP Morgan, IBM, and Capital One are some of the top companies hiring certified scrum masters.  

• What are the objectives of this CSM Training?

  This CSM certification training is designed to help you get a clear understanding of the Scrum framework. You’ll learn about Scrum roles, artifacts, sprint, planning, sprint backlog, burndown charts, product backlog, retrospective, and more. This CSM Course lets you know what it takes to become a Certified ScrumMaster and how to apply the framework to various project complexities and scale.

• Who Should do this CSM certification training?

  Professionals who wish to start their Agile career and aim to become a Certified Scrum Master can take up this CSM certification training. It can also be taken up by professionals who wish to learn Scrum and affect organizational changes that fulfill the business goals of managers, product owners, senior executives, and the like

• What does a Certified ScrumMaster do?

  A Certified Scrum Master ensures that the team adopts agile practices in their work. The professional manages large teams across multiple departments using the Scrum framework and guides team members to work smoothly. They conduct daily scrum meetings to understand the progress of the work and clear any obstacles that the team faces. In addition, they also help team members understand the theory, rules, practices, and the value of Scrum methodology. 

  Here is a brief rundown of the five chief things that Scrum Masters are responsible for:

  Facilitation: Scrum Masters make Scrum meetings more efficient and effective, helping team members to focus on collaboration, the concept which drives Scrum.

  Training and Mentoring: Scrum Masters help team members to upskill and help them develop better self-organizing skills.

  Removing Obstacles: Every project has its share of roadblocks. Scrum Masters work hard to resolve issues that stand in the way of progress.

  Improving Scrum Usage: Scrum Masters remove organizational challenges, eliminate obsolete processes, clear challenges, and coach or mentor new Scrum leaders.

  Creating Learning and Adaptation: A good Scrum Master uses daily challenges as a learning experience for the team, helping them to consistently improve themselves.

• What comes after this CSM Certification?

  We recommend that you continue your learning after you become well-versed in Certified ScrumMaster® and achieve the CSM certification. For your career growth, you can consider taking other relevant Agile certifications to gain different perspectives of your present role and become an expert in this field. Furthermore, you can join Agile communities or forums and interact with and learn from like-minded professionals.

• What is the process to become a Certified Scrum Master?

  Candidates who want to become a Certified Scrum Master have to undergo the CSM certification training offered by Certified Scrum Trainer (CST) and then pass the online CSM certification exam. The CSM training by CST can be live online for a total of 14 hours or in-person training of 16 hours.

• What will you learn in this CSM training?

  This certified scrum master training gives you a complete overview of the Agile methodology and the Scrum framework. Some of the important topics covered in this CSM training include Scrum lifecycle, terminologies used, timebox, user stories, sprint planning, and sprint retrospective. The course focuses on the responsibilities of a Scrum Master and how they build a Scrum team.

• Who is a Certified Scrum Master®?

  A Certified Scrum Master is one of the three major roles in a Scrum framework. Such a professional is a leader of the scrum team who handles the project, guides the team, and ensures that the scrum team follows agile principles and values. They oversee the routine activities, maintain the Scrum board, and find new techniques to effectively manage the product backlog.

• What are the roles and responsibilities of a Certified ScrumMaster®?

  Certified Scrum Masters are basically responsible for conducting the daily scrum meetings held to take updates regarding the work done and to provide resolutions if the team is facing issues. They work towards building a pleasant relationship between the scrum team and the product owner to ensure smooth workflow. They also assist the team members in understanding their assignments and guide them on how to execute each task.

• What are the most important skills that a Scrum Master should have?

  Scrum Masters must have an in-depth understanding of the terms, phrases, practices, and systems used to safely incorporate the agile methodologies. They should have strong training skills so as to guide the team on their work and help them work on their strengths and weaknesses. Knowledge of popular tools Jira and Asana is also recommended by organizations. 

• What are the different Scrum Certifications available?

  Apart from the CSM certification offered by the Scrum Alliance, here are some of the other scrum master certifications you can check out:

  • Professional Scrum Master (PSM) I offered by Scrum.org
  • Licensed Scrum Master by Scrum Inc.
  • Agile Certified Practitioner (PMI-ACP) by the Project Management Institute (PMI)
  • SAFe Scrum Master by Scaled Agile
     

• How is Scrum Alliance different from other certifying bodies?

  Scrum Alliance was the first institute to offer a Scrum certification program. The organization focuses its certification training on interactions with Certified Scrum Trainers (CSTs) and agile coaches. Such trainers have extensive experience in using the Scrum framework and become CSTs only after a rigorous evaluation process.

• What does it mean to have a Certified ScrumMaster® (CSM) designation?

  A Certified ScrumMaster® (CSM) credential means that you have the capability to run and perform different Agile projects. An individual having CSM certification has the skill and knowledge to bring the performance of their Scrum team to the highest level. They are experienced negotiators, expert facilitators, and know how to find a solution to disagreements.

• Does Scrum Alliance offer an online/virtual CSM course?

  Scrum Alliance offers both online virtual and in-person CSM training across the world. You can enter the certification name and the location where you want to take the CSM certification training, and the website will show you the options available.

• What are the benefits of the "2-year membership with Scrum Alliance"?

  Having a 2-year-membership with Scrum Alliance means that you get access to local user groups, online social networks, and additional member-only resources.