About the program
About the ITIL Capability Expert Program
The ITIL® framework is developed as a major source of good practice in Service Management and is used by organizations worldwide to establish and improve their ITSM practices.
The Service Capability Expert program is designed to help you gain specialized knowledge in one or more service processes. The capability stream focuses on the practical application of OSA, PPO, RCV & SOA in order to enable IT operations, application management and financial management. The capability stream focuses on the day-to-day execution of ITIL practices and how they interact throughout specific phases of the service lifecycle.
ITIL Capability stream consists of four certifications, they are process oriented and provide a deep understanding of the ITIL® processes and functions.
The program is more prescriptive and covers a detailed view of the inputs, metrics, concepts, activities and outputs of each process. With 63+ hours of high quality e-learning content, simulation exams, and 22 credit points you will be an ITIL Expert.Why be an ITIL Expert?
Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes.Recommended Learning Path for an ITIL Capability Expert
Who can be an ITIL Lifecycle Expert?
The target audience for Capability stream includes:- Business Process Owners
- Business Managers
- Operational Staff in Service Portfolio Management
Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management teams.How do I become ITIL Capability expert?
Candidate will have to get 2 credits from ITIL Foundation, 17 credits from Intermediates and 5 credits from MALC to be an ITIL Expert.
Course Exam Credits ITIL Foundation Score > 65% 2 ITIL Intermediate OSA Score > 70% 4 ITIL Intermediate PPO Score > 70% 4 ITIL Intermediate RCV Score > 70% 4 ITIL Intermediate SOA Score > 70% 4 ITIL Intermediate MALC Score > 70% 5
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Course Advisor
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Manuel W Lloyd Virtual CIO, IT Service Expert
Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.
Learning path
Course 1
ITIL® Foundation
ITIL® Foundation training from Simplilearn is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considere
d as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.
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ITIL® Intermediate OSA
ITIL® Intermediate Operational Support and Analysis is an ITIL® Service Capability module. ITIL® Intermediate Operational Support and Analysis Certification estab
lishes a candidate's ability to apply OSA practices in resolution and support of the service management lifecycle especially in Event management, Incident management and Request fulfillment. Simplilearn offers both online and classroom training courses on ITIL® Intermediate OSA Certification. Professionals can attain 4 credits by clearing the ITIL® Intermediate OSA Exam.
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ITIL® Intermediate PPO
ITIL® Intermediate Planning, Protection and Optimization (PPO) certification is an ITIL® Service Capability module. ITIL® Intermediate Planning, Protection and Op
timization Certification showcase one's knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization. Simplilearn’s ITIL® Intermediate PPO Certification training program includes both online and classroom training courses. Professionals who qualify the ITIL® Intermediate PPO exam attain 4 credits.
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ITIL® Intermediate RCV
ITIL® Intermediate Release, Control and Validation (RCV) certification is an ITIL® Service Capability module. ITIL® Intermediate Release, Control and Validation C
ertification showcases one's competency in the principles, objectives, processes, methods and functions employed in RCV and the ways they are integrated in the service life-cycle. Our ITIL® Intermediate RCV Certification training program includes both online and classroom ITIL® courses. Professionals attain 4 credits after qualifying the ITIL® Intermediate RCV exam.
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ITIL® Intermediate SOA
ITIL® Intermediate Service Offerings and Agreements is one of the ITIL® Service Capability modules. ITIL® Intermediate Service Offerings and Agreements (SOA) Cert
ification establishes one's ability to apply SOA practices in service management lifecycle. Simplilearn offers both ITIL® Intermediate SOA online and classroom training courses. Professionals can attain 4 credits by successfully clearing the ITIL® Intermediate SOA exam.
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ITIL® Managing Across The Lifecycle (MALC)
ITIL® managing across the Lifecycle is the final module that a candidate must take prior to achieving the ITIL® Expert level. Simplilearn offers ITIL® MALC Certif
ication classroom and online training for candidates looking forward towards the ITIL® Exam. Our training program provides course content accredited by APMG International and is coupled with industry relevant practice tests and sample questions. Candidates get 5 credits after qualifying the ITIL® MALC exam towards reaching the ITIL® Expert level.
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Masters Program Certificate
FAQs
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How do I enroll for the Masters Program?
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Is exam fee included with this course?
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