The ITIL Intermediate CSI course provides a complete management-level overview of continual service improvement and all of its related activities. This training will showcase your ability to apply the principles, methods, techniques, and best practices of metrics-driven continual improvement within the ITIL service lifecycle.
The ITIL framework sets international quality benchmarks for IT professionals around the world. As the value of ITIL has grown tremendously in recent years, the ITIL certification is quickly becoming an entry-level requirement for a majority of IT-based roles.
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase.In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
Exam prices are governed by the certification body and can change. Price changes are typically announced during the end of the calendar year. In case the exam price goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.
Please click the below link for information regarding the booking process.
Yes, the course fee is inclusive of the examination fee.
No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.